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Good Leadership orGreat Leadership?
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What Can You as anIndividual Do about This
Challenge?
Far more than
you may realize!!
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The Importance ofTechnology
Processes produce results;people build and execute processes
Change management by Leadersimproves the process
Processes retain Valued
Knowledge Technology sustains theimprovement; prevents backslide
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Good is the
Enemy of
Great!
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Good = CustomerSatisfaction;
the absence of complaints
Great = Client Successhelping others achieve goals
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The Search Continues
Post World War II focus onManagement; era of hard assets
1980s Dr. Deming and Quality 1990s Tom Peters Excellence 2000 Jim Collins Good to Great
It is clear today that Leadership ismore valuable than Management
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Leadership Excellence
A lifelong journey, not a destination
Wooden: It is what you learn afteryou know it all that counts!
Who wants to be a Billionaire?
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One View of thePursuit of Success
What do you learn each day?
Who is on your team?
Are you willing to sacrifice
something today to have moretomorrow?
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What is Leadership?
Leadership is the capacity to leadpeople to a common purpose and
goal; and the character to inspireconfidence.
Create a disciplined environment,
but one without fear Give Hope for a better tomorrow Courage it is contagious!
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Good is the
Enemy of Great
Passion for excellence Are you committed to continualimprovement? Or do you settle for
good Impossible is merely someones
opinion
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Level 5 Leadership
Leadership exists throughout theorganization; not just at the top
Ambition is focused on theorganizations success not theindividuals success
Leaders build people and teams Leaders build improved andsustainable processes
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Level 5 LeadershipKey Adjectives
Quiet, humble, modest, reserved Gracious and mild-mannered;
understated Unwavering resolve to do what must
be done for the Organization
More plow horse than show horse;the tortoise still beats the hare!
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Level 5 Leadership -
The Window and the Mirror
Looks in the mirror when problems
occur - takes responsibilityinstead of fixing blame
Constantly looks out the window
when things go well to give creditto others
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A Rigorous Culture;
Not a Ruthless Culture
The only way to deliver to the people
who are achieving is to not burdenthem with the people who are notachieving
Let everyone know immediately andcontinually the rigor of the culture;failure to do so is ruthless
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A Guide to being
Rigorous
Put your best people on your biggest
opportunity; not your biggestproblems
Managers and Leaders argue and
debate, sometimes violently thenunify fully behind a decisionregardless of ones personal view
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Confront Brutal Facts,
But Never Lose Faith
Sometimes a brilliant idea will be
murdered by a gang of brutal facts! If decision analysis is infused with
facts, the correct decision often
becomes obvious People must have no fear of tellingyou that you are wrong
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A Climate where the
Truth is Always Heard
Teach people how to think not what
to think Employees must have No Fear
when facts conflict with decisions
Fear creeps into all organizations;you must constantly purge fear
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A Climate where the
Truth is Always Heard
Lead with questions not answers
Engage in dialogue and debate notcoercion
Conduct autopsies without blame Listen to the whispers and you will
not have to hear their screams
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Three Key Principles:
Good to Great Transition
What can we be the best at? How is that important to thesuccess of your organization?
Are you truly passionate aboutbeing the best and doingsomething great?
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Attitude vs. Aptitude
What is the performance rating ofyour team today?
Attitude is a choice Attitude determines the actions
and outcome of the team
The Leader defines the attitudemore than anyone on the team;Look in the Mirror!
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Some LeadershipCharacteristics
Leaders Love Life Leaders have a contagious positive
attitude Leaders are committed; their actionsalign with the words
(Do/Say Ratio)
Leaders create a spirit of approval;not of criticism (3-1 minimum ratio)
Leaders love and respect their team
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More Leadership
Characteristics
Leaders have to believe in their team
more than the team believes inthemselves
Leaders communicate; clearly andcontinuously
Leaders have Courage; and couragecomes from passion, not position
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Paradox and Ambiguity!
We do not seek consensus recognizing that consensus
decisions are often at odds withintelligent decisions
We are responsible for the final
decisions; we seek input anddebate, but then we make thedecision and look in the mirror
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Change Management
People hate change; the only thingworse than changing is what
happens if we fail to change Feelings never change behavior;
changing behavior will change
feelings Leaders have the courage tochange
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A Culture of Discipline
Bureaucracy is to compensate forincompetence and lack of discipline
All freedom must come with an equalamount of responsibility
Your Stop Doing list may bemore important than your
To-Do List!
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The Importance ofTechnology
Processes produce results; peoplebuild and execute processes
Change management by Leadersimproves the process
Technology sustains the
improvement; prevents backslide Technology is the most costeffective tool a manager has today
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The Flywheel Effect
Great companies start modestly andslowly, but turn the flywheel everyday
until the momentum propels themforward
No one event drives the flywheel rather a thousand small pushes makesit turn and gain momentum
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The Flywheel Effect
Tremendous power exists in the fact ofcontinued improvement and the
delivery of results. Show how small tangible
accomplishments fit into the context ofthe flywheel; let everyone feel the
momentum People want to be on a winning team
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Are you motivatedto go from
Good to Great?
Only you know!