Men’s Campus
1251 Goode St.
Raleigh, NC 27603
Women’s Campus
3304 Glen Royal Rd.
Raleigh, NC 27617
919.838.9800
www.healing-
transitons.org
Healing Transitions
Frequently Asked Questions Information for families, friends and loved ones
“Healing Individuals, Families & Communities with Innovative Solutions”
Healing Transitions is a non-profit organization. We provide shelter
and help men and women who are addicted to alcohol and other drugs
get into recovery and return to productive lives. There is no cost to the
participant for our services.
Our program offers three services:
The Overnight Shelter
Non-Medical Detoxification
The Recovery Program
Anyone who is homeless can stay at the Overnight Shelter.
Guests at the Overnight Shelter meet participants from the Recovery
Program. These people carry a message of recovery and hope.
Many people decide to enter the Recovery Program after meeting oth-
ers in recovery at the Overnight Shelter.
Page 2 Healing Transitions
WH AT IS THE OVE R NIGHT SHELTER?
Guests can get
clothes from the
clothing closet once
a week.
Guests must take all
their things with
them when they
leave in the morn-
ing.
Guests may not
drive up to or be
dropped off at the
shelter.
Guests do not have
to be sober to stay
in the shelter.
Guests can come
back to the shelter
as many times as
they need to.
Shelter is provided
one night at a time.
The shelter serves
dinner and break-
fast and has show-
ers for guests to
use.
Men are picked up
at 4:00 pm at the
greenway down
from the South Wil-
mington Street
Shelter.
Women are picked
up at 3:15 pm from
The Women’s Cen-
ter of Wake County
located at 112 Cox
Ave. Raleigh, NC .
WH AT YOU SHOULD KNOW ABOUT THE OVE R NIGHT SHELTER
WH AT IS HE AL ING TR ANS ITIONS?
70% of
participants who
complete the
Recovery
Program are in
recovery 1 year
later.
Families are
often forgotten
in the recovery
process.
Recovery is
available for
them too.
- Dennis Parnell
What should a
participant bring to
Healing
Transitions?
They do not need to
bring anything.
They may bring one
week’s worth of
clothes if they wish.
They cannot bring
any toiletries with
alcohol in them.
The Healing Transitions Detox Center is a safe place for
men and women to go through detox. One of its goals is
to attract people into the Recovery Program. Partici-
pants in the Healing Transitions Detox Center spend
time with Recovery Program participants and people
who have completed the Recovery Program.
own medicines in
the Healing Tran-
sitions Detox Cen-
ter. Certain addic-
tive medicines are
not allowed.
The staff decides if
it is safe for a per-
son to stay in the
Healing Transi-
tions Detox Center
for detox. They
watch participants
carefully while
they are going
through detox. If
needed, they will
send participants
to a hospital.
Recovery Program
participants take
Healing Transi-
tions Detox Center
participants to
classes and 12-step
meetings.
Most of the staff at
the Healing Tran-
sitions Detox Cen-
ter have complet-
ed Healing Transi-
tions. They are
not doctors or
nurses, and they
do not give partic-
ipants any medi-
cines.
Participants are
able to take their
Page 3 Frequently Asked Questions
WH AT YOU SHOULD KNOW ABOUT HE AL ING TR ANS IT IONS DE TOX CENTER?
WH AT IS HE AL ING TR ANS ITIONS DE TOX CENTER?
Recovery Program
participants give
them tours of
Healing Transi-
tions and talk to
them about how
they got into re-
covery.
Most persons stay
in the Healing
Transitions Detox
Center 2 – 5 days.
The Recovery Program helps people recover from being addict-
ed to alcohol and other drugs. To get into the Recovery Pro-
gram, a person must be:
Homeless. There are many forms of homelessness. Usually
someone does not rent or own a house, trailer or apartment.
If they do rent or own, they can’t stay there.
18 years old or older.
A resident of Wake County.
WH AT IS HE AL ING TR ANS ITIONS RECO VER Y PROGRAM?
Motivation and Engagement Track I helps Healing Transitions decide
who wants to be in the Recovery Program. It also helps participants de-
cide if they are really ready to work hard in a long recovery program.
Page 4 Healing Transitions
WH AT IS THE MOTI VAT IO N AND ENG AGEMENT TR ACK I (MET I)?
In the Recovery Program
participants see others who
are in recovery. That gives
them hope that they can re-
cover too.
It takes most people from 12
to 18 months to finish the
Recovery Program.
Participants earn their way
from one part of the pro-
gram to the next. Some-
times they have to go back
into an earlier part of the
program. If that happens,
they can always earn their
way back up and try again.
Moving back does not mean
the person has failed or will
not do well.
People can come back to
Healing Transitions as
many times as they need to.
No one needs an appoint-
ment. People can get help
whenever they come to
Healing Transitions.
We offer a hand up, not a
handout.
If the participant does a
little, we will do a little. If
the participant does a lot,
we will do a lot.
No one is allowed to stay in
the program if they use al-
cohol or other drugs. We
will give them a chance to
go to the Healing Transi-
tions Detox Center and start
the program over. To get
back into the Recovery Pro-
gram, they may have to go
back to the Overnight Shel-
ter and go to classes.
We do our best to help
those who want help. Some
participants may not be
physically or mentally right
for Healing Transitions. We
look at health issues on a
case by case basis.
WH AT YOU SHOULD KNOW ABOUT THE RECO VE R Y PROGR AM
The Recovery Program has
five parts:
Motivation and
Engagement Track I
Motivation and
Engagement Track II
Commit to Recovery I
Commit to Recovery II
Healing Transitions
Alumni
Anyone who is a homeless Wake County resident and addicted to
alcohol or other drugs can enter the Motivation and Engagement
Track I.
Participants can get into Motivation and Engagement Track I by talk-
ing to anyone on Healing Transitions staff.
HO W DOES SOMEONE GET INTO MOTI VAT ION AND ENG AGEMENT TR ACK I?
A bed to sleep in every night.
A place to store their personal
things.
Breakfast and dinner at Healing
Transitions every day.
Lunch at the soup kitchen
(for men) or Women’s
Center (for women) Mon-
day – Friday.
Basic health care and help
with medications .
Motivation and Engagement II helps participants get ready to enter Commit to Recovery I of the Recovery
Program. It gives participants a chance to learn from people who are further along in the program.
Recovery Dynamics®.
They help participants un-
derstand the 12-steps of
recovery.
Attend 12-step meetings
such as Alcoholics Anony-
mous, Cocaine Anony-
mous, and Narcotics Anon-
ymous.
Plan for themselves what
they will do on weekends.
We expect participants to
attend many 12-step meet-
ings on weekends. Attend-
ing meetings shows that a
person is committed to re-
covery and the Healing
Transitions program.
Sign a Motivation and En-
gagement I contract and do
what the contract says.
Be off property between 8
a.m. and 3 p.m. every day
of the week.
Attend class held off prop-
erty Monday through Fri-
day. The classes are called
Page 5 Frequently Asked Questions
WH AT IS MOTI VAT ION AND ENG AGEMENT TR ACK I I (MET I I)?
WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN MOTI VAT ION AND
ENG AGEM ENT I?
WH AT DOES A P AR TIC IP ANT GE T IN MOTI VAT ION AND ENG AGEMENT TR ACK I?
If there are no beds in Motivation and
Engagement I, people can still get
help. We will put them on the
Waiting List. While on the Waiting
List, they will have a bed every night
in the Overnight Shelter. They will
have a place to keep their things.
They will attend the same classes and
12-step meetings as the participants
in Motivation and Engagement I.
When a bed opens up, the participant who has gone to the most 12-step meetings and classes will get that
bed.
HO W DOES SOMEONE GET INTO MOTI VAT ION AND ENG AGEMENT TR ACK I I?
A more private living
space.
Breakfast, lunch and din-
ner every day.
The chance to leave Heal-
ing Transitions between
4:30 p.m. and 6:00 p.m. on
weekdays.
The chance to attend 12-
step recovery meetings
away from Healing Transi-
tions at night.
WH AT DOES A P AR TIC IP ANT GE T IN MOTI VAT ION AND ENG AGEMENT TR ACK I I?
Use of a phone to call their
sponsor.
Use of laundry room once
a week.
A 6:00 p.m. check in time
on weekends.
Page 6 Healing Transitions
Go to Recovery Dynamics® classes.
Begin written Recovery Dynamics® assign-
ments.
Keep going to 12-step meetings.
Get a 12-step sponsor and join a 12-step home
group.
Work in the kitchen.
WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN MOTI VAT ION AND ENG AGEMENT TR AC K I I?
This is the heart of the Recovery Program. People in Commit to Recovery I have made a
real commitment to the Recovery Program.
WH AT IS COMMIT TO RECO VER Y I (CTR I)?
When a bed is open, the participant who has finished the written assignments and has the
most 12-step meetings will move into Commit to Recovery I.
HO W DOES SOMEONE GET INTO COMMIT TO RECO VE R Y I?
May watch cable TV.
A bed in a 4 or 8 person
room.
Use of exercise equipment.
Access to a variety of
books.
An 11 p.m. curfew.
Use of laundry room every
day.
Breakfast, lunch and din-
ner every day.
Use of a phone to make
local calls.
WH AT DOES A P AR TIC IP ANT GE T IN COMMIT TO RECO VER Y I?
Take part in the Communi-
ty Process. This is where
others in the program talk
to participants in Commit
to Recovery I and Commit
to Recovery II about atti-
tudes and behaviors that
are not helpful to recovery.
Be willing to take sugges-
tions from the Community
Meetings.
Have a regular chore that
helps support Healing
Transitions.
Keep going to Recovery
Dynamics® classes and 12-
step meetings.
Keep working with a 12-
step sponsor and taking
part in a 12-step home
group.
WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN COMMIT TO RECO VER Y I?
Page 7 Frequently Asked Questions
Legal help if needed when
available.
Additional health care if
needed.
A physical exam.
SafeLink cell phones for
employment and housing
search and work.
Help getting a driver’s li-
cense.
Help finding housing.
Help learning how to
budget money.
Midnight curfew and later
on weekends.
Breakfast, lunch and din-
ner every day.
A two-person room with a
bathroom.
The right to get a job out-
side Healing Transitions
and help finding a job.
WH AT DOES A P AR TIC IP ANT GE T IN COMMIT TO RECO VER Y I I?
Volunteer at Healing Tran-
sitions for at least 30 days.
After finding a job outside
Healing Transitions, pay
$50 a week for room and
board.
Keep going to 12-step
meetings, work with a 12-
step sponsor and be active
in a 12-step home group.
Follow any community
suggestions.
Turn in a weekly budget.
Make a plan to pay any
money owed.
WH AT DOES A P AR TIC IP ANT H AVE TO DO TO S TAY IN COMMIT TO RECO VER Y I I?
Start saving money to
move out and pay rent.
Work on anything that
could stop them from
getting and keeping a job
and a place to live.
In Commit to Recovery II participants get ready to move from Healing Transitions and live on their own in
the community.
WH AT IS COMMIT TO RECO VER Y I I (CTR I I)?
When a person finishes all their Commit to Recovery I classes, assignments and community suggestions,
their peers may vote them into Commit to Recovery II.
HO W DOES SOMEONE GET INTO COMMIT TO RECO VE R Y I I?
Page 8 Healing Transitions
Participants who reach the program’s goals are called “Healing Transitions Alumni” when
they move into their own housing. They share the message of recovery with participants
who are still in the Recovery Program. Doing that helps them with their own recovery.
WH AT IS HE AL ING TR ANS ITIONS ALUMNI S TATUS?
They must find a job, save money, and find a place to live. They make a plan of action and go
over it with their peers in Commit to Recovery II. If their peers okay the plan, they vote them in-
to Alumni status. This means they can move out of Healing Transitions and into a place of their
own.
HO W DO P AR TIC IP ANTS B ECOME HE AL ING TR ANS ITIONS ALUMNI?
They can teach classes and
take part in Community
Meetings.
They get support to help
them stay in recovery and
keep a place to live.
They can take part in spe-
cial events. They may get
tickets to see the Durham
Bulls or NCSU football
games or to go to plays or
other community events.
They can visit participants
at Healing Transitions any
time, 24 hours a day, 7
days a week.
They can come to Healing
Transitions for meals.
WH AT DO HE AL ING TR ANS ITIONS ALUMNI GE T?
Stay in recovery.
Live a life that supports recovery.
WH AT DO ALUM NI H AVE TO DO TO M AINTAIN P RI VI L EGES?
Guiding Principles of Healing Transitions
Create a low threshold for engagement by identifying and removing barriers to recovery.
Provide services on demand.
Utilize a peer-driven program for recovery initiation and recovery maintenance.
Allow individuals to return as many times as needed to achieve sustained recovery.
Sustain recovery by identifying, establishing and connecting with recovery supports in
the community.
Match investment in recovery; If you do a little, we do a little; if you do a lot, we do a lot.
Page 9 Frequently Asked Questions
No. Healing Transitions provides food, shelter, toiletries and clothing. It is not helpful for families to give
participants money. Give them cigarettes instead of money for cigarettes. Give them a phone card instead
of money for the phone. Give them a bus ticket instead of money for the bus. Money makes some people
think about and start using again.
It is important for participants to learn to take care of their own money. We teach participants how to man-
age their money.
DO P AR TIC IP ANTS NEED MONE Y WHILE AT HE AL ING TR ANS ITIONS?
Participants should attend all scheduled court dates and probation appointments. We will not write letters
excusing participants from court or probation appointments. It is up to the participant to do the needed
paperwork and find transportation.
COUR T DATES & PROB ATION AP P OINTMENTS
Participants should attend all outside medical and mental health appointments. They must do all the need-
ed paperwork before the appointment and find transportation. If they cannot find transportation, we may
be able to give them bus tickets.
MEDIC AL AP P OINTMENTS
Healing Transitions does not allow any medicines that can get a person high or make them sleepy.
MEDIC INES
No. We want participants to focus on their recovery. Work and money may keep them from focusing on
recovery. They will be assigned chores to help Healing Transitions continue to run. Finding employment
occurs in the last part of the Recovery Program.
CAN P AR TIC IP ANTS WOR K WHILE AT HE AL ING TR ANS ITIONS?
Radios, CD players, mp3
players.
Laptops, PDAs.
Skateboards, roller skates,
bicycles, roller blades.
Newspapers, magazines or
books that are not related
to recovery or religion .
After participants have
been in the program for a
while, they can have things
like radios, CD players and
general reading materials.
Cell phones.
Cars, motorcycles, or mo-
tor scooters.
Weapons.
Medicines not approved by
the clinic staff.
WH AT ARE P AR TIC IP ANTS NOT ALLOWED TO H A VE?
Let them know how
much you want them to
recover.
Be open to the idea that
you may benefit from
some help yourself.
Go to 12-step meetings
for family members
such as Al-Anon or Nar-
Anon.
Call our staff if you
have any questions
about anything your
loved one tells you.
Let your loved one
spend as much time as
possible with other peo-
ple in recovery.
Go to the Healing Tran-
sitions family support
group meetings.
Let your loved one do
things like laundry for
themselves.
Do not do anything for
your loved one that they
can do for themselves.
Can I visit?
The only scheduled visiting times are during 12-step meetings at Healing Transitions that are
open to people who are not alcoholics or addicts.
You may visit in the meeting area and lobby 15 minutes before and 15 minutes after each
meeting.
The staff arranges visits for participants and their children.
Can I call my loved one? Can they call me?
Participants in the Healing Transitions Detox Center cannot receive or make phone calls.
Participants in the Motivation and Engagement Track I cannot receive or make phone calls at
Healing Transitions. When they are away from Healing Transitions, they can use a land line to
make phone calls but no cell phones.
Participants in the Motivation and Engagement Track II can use the phone in the overnight shel-
ter to call their sponsor after they fill out a sponsor verification form.
Participants in Commit to Recovery I and Commit to Recovery II can receive and make phone
calls from 7:00 a.m. to 11:30 p.m. They may talk for 10 minutes at a time.
Participants in Commit to Recovery II can receive a SafeLink cell phone. This helps them look
for work and get ready to move into their own place.
Participants may only make long distance calls using calling cards.
Page 10 Healing Transitions
HO W DO I KEEP IN TOUCH WITH A LO VE D ONE AT HE AL ING TR ANS ITIONS?
WH AT C AN I DO TO HELP M Y LO VE D ONE RECO VER?
Page 11 Frequently Asked Questions
The law does not allow us to tell anyone anything about participants unless
the participant says in writing that it is okay. Even if you know someone is
at Healing Transitions, we cannot talk to you about them. This law applies
to everyone including parents, children, spouses and others.
Participants can tell us verbally or in writing at any time that it is no longer
okay to talk to you about them.
CONFIDENTI AL ITY
Overnight and Healing Transitions Detox Center participants cannot get mail.
Participants in the Recovery Program can get mail.
We may ask participants to open letters and packages in front of a staff per-
son.
Men’s Campus: 1251 Goode Street, Raleigh, NC 27603
Women’s Campus: 3304 Glen Royal Road, Raleigh, NC 27617
Main telephone number: 919.838.9800
It is common for families
and loved ones to attend
AA/CA/NA meetings with
their loved one for the
purpose of supporting
them and to learn more
about recovery. We
strongly encourage
families and loved ones to
consider attending similar
meetings designed for you:
Al-Anon/Nar-Anon.
Often you can find
locations that have both
AA/NA and Al-Anon/Nar
-Anon meetings being held
at the same time.
We want participants to go to as many 12-step meetings as possible on week-
ends. Participants must find their own way to these meetings with the help
of their peers and their friends from 12-step meetings.
Some participants may have chores at Healing Transitions on weekends.
Commit to Recovery I and Commit to Recovery II participants may earn pass-
es to stay out overnight on weekends.
WH AT H AP P ENS ON WEEKENDS?
They may not be able to use the phone.
They may have to stay at Healing Transitions at night and on weekends.
They may be moved back to an earlier stage of the program.
They may have to leave the Recovery Program.
They may have to write about why they did not follow the rules.
They may not be able to see or talk to certain people outside of Healing
Transitions.
WH AT H AP P ENS WHEN A P AR TIC IP ANT BRE AKS THE GUIDEL INES?
Early in the Recovery
Program, the staff
decides what happens
when a participant
breaks the guidelines or
rules. Later in the
program other
participants decide
what happens. When
other participants
decide, we call this the
Community Process.
Frequently Asked Questions
When participants do something that causes a problem for the Recovery Program or is a
participant safety problem, we ask them to leave Healing Transitions. This is called IFS or
Ineligible for Services. They cannot come back until they complete a Re-Entry contract.
When we put someone on the IFS list, they must pack their things and leave.
WH AT DOES INEL IG IB LE FOR SER VICES ( IFS) ME AN?
Stealing.
Destroying property.
Using, selling, or trading alcohol or
other drugs at Healing Transitions.
Repeated problems following pro-
gram guidelines.
Violence or threats of violence.
Racial or sexual insults.
Sexual activity or asking other par-
ticipants for sex.
Having or asking for a romantic
relationship with another partici-
pant.
WH AT M AKES A P ERSON INEL IG IBLE FOR SER VICES?
Yes. They can call after 12:00 noon on Tuesdays. A staff person will tell them what they
need to do if they want to come back to Healing Transitions.
CAN SOMEONE WHO IS INELIG IBLE FOR SER VICES COME B AC K TO HE AL ING TR ANS ITIONS?
Sometimes people who are trying to get into recovery relapse. This means they start using
alcohol or other drugs again. Anyone in Motivation and Engagement I, Motivation and En-
gagement II or Commit to Recovery I who starts using again is offered detox and to start
the program over. If a person relapses in Commit to Recovery II or as a Healing Transitions
Alumni, they can go through a program called “Re-Track.” Re-Track is an abbreviated ver-
sion of the program that helps them move back into recovery.
WH AT H AP P ENS I F A P ERSON REL AP SES?
Healing Transitions Family Support Program: 919.838.9800
Al-Anon Family Groups: 919.713.1516
http://www.alanonalateen6nc.org
Nar-Anon Family Groups: http://www.nar-anon.org/Nar-Anon/North_Carolina.html
SUPP ORT FOR FAM IL IES , FR IENDS AND LO VE D ONES
Healing Transitions
allowed me to be a
father who has since
been able to put 3
children through college.
—Drew F.
Copyright © 2015 Healing Transitions International, Inc. All rights reserved.