Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
What is performance
• Performance is an act of individual , group , team and organization.
• Performance could be measurable against the target / desired results.
• Performance can’t improve which are not measurablePerformance can t improve which are not measurable.
• Performance measurable keys / drivers should be review on regular basis.
• Performance measurable keys / drivers should based on facts & figures.
• Performance measurable keys / drivers should be agreed with performer.
• Performance should be awarded according to their performance.
Zishan Haider ‐ FCA
Performance Parameters
• Understand Performance from an organization Perspective.
Ali l d f ti ith i ti id t t• Align people and functions with organization wide strategy.
• Predict potential outcomes with high degree of confidence.
• Monitor and correct course for continues improvement.
• Involve and know your key stakeholders.
• Start with the outcomes and mission of the organization.
• KPI Should be created around planning efforts.
• At core, the performance indicator is simple and informative.
• KEY is the important word and Stay consistent with measures
Zishan Haider ‐ FCA
KEY is the important word and Stay consistent with measures.
Performance improvement cycle
Checkeffectiveness
Findprocess
toimprove Organize
for1and Act toimprove
forimprovement1
28Do the
implementationContinuous
ProcessImprovement
Clarifyknowledgeof process
37
UnderstandprocessneedsSelect
strategy
Plan how to
implementprocess strategy
forimprovement
p
45
6
Zishan Haider ‐ FCA
Performance Improvement SummaryVISION, MISSION, VALUES,VISION, MISSION, VALUES,
GOALS, STRATEGIES
KPIs(Metrics, Benchmarks, Targets)
ACTION PLANS
INDIVIDUAL TASKS
PERFORMANCE REVIEW
EVALUATION AND CONTROL
Zishan Haider ‐ FCA
PERFORMANCE REVIEW
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Develop a High Performance Culture
Potential = PerformancePotential Performance
OR
P i l i fPotential – interference =
Performance
High Performance Leader VS High
Results Leader
Zishan Haider ‐ FCA
Develop a High Performance Culture
High Result - Leader
• Give instruction as soon as solution comes in
their mind, based on his beliefs rather than
letting the employee work it throughe g e e p oyee o oug
• Fail to listen for meaning and become
judgmental rather than allowing the employee
to generate options for action and test these
out for himself
• Believe on Dictation, Tells people what to do,
Develop followers, Hate weaknesses and
Control each & every thing by himself.
Zishan Haider ‐ FCA
y g y
Develop a High Performance Culture
High Performance - Leader
• Clarify understanding of the Activity
• Use open questions to draw out the
employee’s feeling
• Allow employee to assign priority to the
issues for discussion.
• Believe on creates cultures, Develops
coaching skills, offers suggestions and
build leaders
Zishan Haider ‐ FCA
Develop a High Performance Culture
• Openness & Clear CommunicationOpenness & Clear Communication
• Committed to do a quality work
P l G h / D l• People Growth / Development
• Recognition & Praise for good work
• Healthy cross functional working
environment
• Develop our self for such culture
Zishan Haider ‐ FCA
When you When you loseloselose, lose,
don’t lose don’t lose thethethe the
lesson……lesson………….…….
Zishan Haider ‐ FCA
Follow the three R’s:Respect for Self,
Respect for Others andResponsibility for all your
Actions.
Zishan Haider ‐ FCA
Remember that not getting what you want is
ti d f lsometimes a wonderful stroke of luck.
Zishan Haider ‐ FCA
When you realize you’ve made a mistake takemade a mistake, take
immediate steps to correct it.
Zishan Haider ‐ FCA
Remember that silence is sometimes the best Remember that silence is sometimes the best answer.answer.
Zishan Haider ‐ FCA
Judge your success Judge your success by what you had to by what you had to
i i d ti i d tgive up in order to give up in order to get it.get it.
Zishan Haider ‐ FCA
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Expand Customer Consumption Base
C stomer centric thinking• Customer centric thinking
• Frequent meetings with
Stakeholder
Site visits• Site visits
• Knowledge transfer sessions
Zishan Haider ‐ FCA
Increase Efficiency & Effectiveness
• Value-added reporting/tools
• Support in Fixed Cost Mgmtpp g
• Effective & Solid Product Costing
• Increase in plant efficiency
Zishan Haider ‐ FCA
Accelerating our Efforts
R k lid ti• Rock solid reporting –a continuous journey
• Better Understanding of operations
• More focus on system based reporting
Zishan Haider ‐ FCA
Compliance in Quality , Safety & Internal Control
• Waste Buster Processes
• Frequent reviews of internal controls
• Regular updates on SOP's
• Promote Safe EnvironmentPromote Safe Environment
Zishan Haider ‐ FCA
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Key Performance Indicators
• Marketing Operation
• Sales Operation
S l Ch i & P t• Supply Chain & Procurement
• Technical & Production
• Finance & Control
• Human Resource
Zishan Haider ‐ FCA
KPIs – Marketing Operation
• % Marginal Contribution of NPS by Brand
• % Product Contribution of NPS by Brand
• % EBIT of NPS by Brand• % EBIT of NPS by Brand
• % Sale Promotion & Media Advertisement of NPS
• Trade discount vs. target sale
• % sales growth over Last year• % sales growth over Last year
Zishan Haider ‐ FCA
KPIs – Sale Operation
• Primary vs. Secondary Sale at Region
• Actual Real Internal Growth
• Sale Invoicing Patterng
• Regional/Zone wise Sales vs. Target
Customer Credit Days• Customer Credit Days
• Market Returns over Last year
• Claim Analysis / Aging Report
Zishan Haider ‐ FCA
KPIs – Supply Chain & Procurement
• Master Schedule Attainment
• Stock Cover Vs. Target
• Fixed Distribution cost % of NPS
• Transport Cost % of NPS / Per Case
Bad Goods / Transit Losses % of NPS• Bad Goods / Transit Losses % of NPS
• Purchase Order Serving / Active Vendor
• Material price history / Saving target
Zishan Haider ‐ FCA
KPIs – Technical Operation
• Production Line Efficiency vs. Target
• First Time Quality Release vs. Target
• Fuel Cost per KWH of energy producep gy p
• Energy Consumption per ton Production
Conversion Cost per ton of Production• Conversion Cost per ton of Production
• Actual Production Losses Vs. Standard
• Technical Breakdown Hours Vs. NPH
Zishan Haider ‐ FCA
KPIs – Finance & Control
• Capex Utilization tracks vs. Budget
• Average Net Working Capital % of NPS
• Marketing &General Expenses vs. Target
• Shorter Deadlines –PEC & DF vs. Last Yr
• Bank Charges &Borrowing cost vs. targetg g g
• Status of Advances & Vendor’s Recon
• Payments vs Target & Block Invoices• Payments vs. Target & Block Invoices
Zishan Haider ‐ FCA
KPIs – Human Resource
• Employees Retention Rate
• Overtimes by sites vs. target
• Payroll payment vs. target datey p y g
• People & OD Trainings vs. target
Employees related cost vs budgeted• Employees related cost vs. budgeted
• Hiring of Good Resource vs. Plan
• Develop Employee Performance tools
Zishan Haider ‐ FCA
Outlines of Presentation
• What is Performance
• Develop High Performance Culture
H i f• How can we improve our performance
• Lets have a commitment & Do It!
• Leadership – Behavior
K P f I di t• Key Performance Indicators
• Celebrate our Success
Zishan Haider ‐ FCA
Celebrating Our Successes• By Celebrating Successes, we acknowledge staff
achievement and Motivate to others also.
• Celebration breaks up the routine and can spark
creativity.
• Maybe it’s time to blast your own horn a bit.
• It’s easier to remember your accomplishments if
you mark them with celebrations.
Zishan Haider ‐ FCA