Holding Course
Mike CarperSVP – Infrastructure & Operations
JCPenney
Overview
• Company Overview• What happened?• What are we doing about it?
The Company
• A proud tradition• Founded by James Cash Penney in 1902• Many with 36 year tenure (1/3rd of the company’s history)
• Culture based on “The Golden Rule”
My Entry at JCP
• January 7, 2013– Infrastructure (Engineering)– Operations– Field Services– Technology Security– Enterprise Architecture– Vendor Management Office– I&O Demand Management
Out with the old… In with the new
• November, 2011– Ron Johnson, CEO– COO, CIO, merchants… logistics… etc
Out with the old… In with the new
• November, 2011– Ron Johnson, CEO– COO, CIO, merchants… logistics… etc
• 40% RIF• FY2012
– Revenue down $4.2B– Net Income down $1B
• No merit increases or bonuses since 2011
Interesting Point
• Almost 30,000 Apple gadgets deployed to 1,108 stores
• Nearly 30% of transactions were made on iPod Touch at high point…
Running for the doors
• After a 40% reduction in force, attrition grew dramatically… in a market where the unemployment rate is about 6%.
Board Reaction
• Exit one board member
What have you done to my company?
• Tenured employees remain…
Back to the Future
• “Hey you, get your damn hands off her.”
High Performance IT
• Has anyone seen high‐performance IT?– “We do that.”
• We need to monitor our platforms so we know of failures before our business customers do.– “We do that.”
Blocking & Tackling
• Uh… I think this was the Purdue slide… sorry.
Focus and Lessons Learned
• Back to Basics– Reduce the frequency and duration of outages
– Reduce complexity• Reduction of applications & infrastructure
• Standardize services and platform offerings
– Eliminate waste• Telecom billing• Shelfware• Abandoned hardware
Focus on Delivery
• For what’s committed and in‐the‐pipeline… it needs to come in on‐time and within budget:– Improve PMO and Demand Management functions
– Create Vendor Management Office (VMO)
People
Talent Acquisition
9th City in 25 Years