8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 1/20
HOTEL KOMFORT
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 2/20
Strategies
Market research: qualitative and quantitative
methods
Targeting middle and high income groups
Complementary offers for a new start up
Offering membership to premium customers
to avail discounts Public relations
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 3/20
Change Agent
Role
Internal/
External Forces
Change Agent
Strategic Appr oach
1.Technological Appr oach
a. Machine Impr ovement
�Electric Oven
�Centralized Siren System
b. Person- Job R elationship
�R ecruitment
�Trainers
�Helpers
c. Job-Job R elationship
2. Structural Appr oach
3. People/ Behavioral/
Cultural Appr oach
�CRM
�Cuisine K nowledge
�Facilities K nowledge
R efreezeMovingUnfreeze
Change Pr ocess
Operational Methods
ChangeOrganizational
Effectiveness
Forces Acting upon
Change Agent
Selection of inter vention strategies
Developmental&
Implementation Strategies
Model for Planned Organizational Change
R esults of
Pr ogram
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 4/20
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 5/20
Step 2 - Initial R eview
-where are we now ? Four key areas
Legislative compliance
Evaluation and registration of
Significant environmental aspects and
impacts
Examination of all existingEnvironmental management practices
Assessment of feedback from any previous
incidents
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 6/20
Operations Action Teams
Appointed representative of
Fr ont of House
Housekeeping
Food & Beverage
Conference & Meeting
Engineering and Maintenance
Sales and Marketing
Personnel
Financial Contr ol
Purchasing
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 7/20
Step 3 - Envir onmental Policy
The Environmental Policy Document
must
Be documented and understood at all levels
Commit to complying with the law
Be publicly available
Commit to prevention of pollution and
impr ove envir onmental perf ormance Pr ovide f or the setting of envir onmental
objectives
R elevant to the operations of the hotel
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 8/20
5
Step 4 - organisation and
personnel Definition of organisation
responsibilities necessary to
Provide resources
Initiate action
Identify problems
Recommend solutions
Verify implementation of solutions
Control further activities
Act in emergencies
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 9/20
Step 5 - register of regulations
Need to establish and maintain pr ocedures
to
R ecord all legislative, regulatory and other
policy requirements regarding envir onmental
aspects of
Activities Ser vices
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 10/20
Step 6 - R egister of
envir onmental aspects Need to evaluate and assess envir onmental
aspects - direct and indirect
Contr olled and uncontr olled emissions
Contr olled and uncontr olled discharges
Solid and other waste
Land contamination
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 11/20
Step 7 - Envir onmental
objectives and targets There is a need to set targets and
objectives
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 12/20
Step 8 - management pr ogramme
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 13/20
13
Step 9 - manuals and
documentation establish and maintain manual relating to
envir onmental policy, objectives, targets and
pr ogrammes
key r oles and responsibilities
interaction between the
systems¶ elements documentation
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 14/20
Step 10 - operational contr ol
contr ol activities, particular attention to
documented work instruction
pr ocedures regarding suppliers
monitoring and contr ol of eff luent & waste
streams etc..
perf ormance criteria
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 15/20
Step 11 Training
(where most operations fail) for senior
management in
policy formulation
and resourceallocation
for auditors
for specialists
managers in EMS
awareness training
for employees
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 16/20
Step 11 - training II
train administrative and operational
personnel
cascade the inf ormation, using administrative
and operations managers
talk with suppliers, contractors and
customers
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 17/20
Training needs analysis -
typical appr oach«.uditing areness Instr ument S
rie ing
C
ecutive
Supervisors
ine perators
Design
ngineers
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 18/20
Step 12 - Envir onmental
Management R eview management team meets to review the
system including audit results
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 19/20
Step 13 - apply f or assessment select a certification body which has
detailed practical experience
an empathetic appr oach
a structured appr oach
skilled experienced assessors
8/7/2019 HOTEL KOMFORT
http://slidepdf.com/reader/full/hotel-komfort 20/20
Thank you