Adobe® EchoSign® | Web Contracts 2012© 2012 by UnitedHealth Group
Marvin Clark
eContracting at UnitedHealthcareFacilitating the Physician Contracting Experience
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
What We Do
Our mission is to help people lead healthier lives
On an annual basis, UnitedHealth Group companies touch the lives of more than 75 million people
One of our key strategies is to leverage technology to help make the health system more efficient, cost effective and easier to use for everyone
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
What We Do
Our network: Approximately 730,000 physicians and caregivers 5,300 hospitals and care facilities More than 154,000 dental providers and more than 66,000
pharmacies
In addition: We fulfill nearly one-half billion prescriptions We participate in millions of care coordination interactions
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
What We Do, continued
We are committed to leveraging technology to develop innovative solutions that address complex health transactions.
We pay more than 725 million claims annually with 99.7% processing accuracy
We auto-adjudicate 84% of our claims annually
81% of our claims are submitted electronically each year
We process 750 million transactions through our web portals annually
And… We are enhancing our electronic contracting capabilities
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
Integration into our Overall Strategy
UnitedHealthcare is committed to a wider use of health information and technology.
By applying technology and health information, we create a system that encourages informed decision making, helps coordinate care, reduces waste, and contributes to improved delivery and health outcomes.
Adobe’s EchoSign e-signature technology is part of our overall strategy to modernize the health care system.
Make it simpler for our physician partners to do business with us.
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
Results to Date
Paper contracting takes 5 weeks or more for a contract to be finalized Process has essentially remained unchanged for decades The EchoSign technology enables us to move into paperless contracting:
Contract is electronically delivered to the physician for e-signature Completely secure environment that requires a password Can securely access and review the contract anywhere and anytime they
receive email (iPad, laptop, etc.) can “sign” and return it online. Physicians and UnitedHealthcare each maintain a detailed electronic
record Easier for the physician to do business and lowers the physician’s
administrative/ postage costs
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
Win Win
eContracting pilot yielded faster results. Median contract return rate 2 days vs. 32 days paper Win-Win for both the physician and UnitedHealthcare. Physicians are “in-network” and available in a much shorter
timeframe
Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
© 2012 by UnitedHealth Group
Where We are Headed
Nationwide Roll-out > 225,000 contracts moving from paper to electronic annually Reduces cost Saves 66 tons of paper in process Better environmental steward Expanding to other segments of UnitedHealth Group Mega Mail contracting for mass mailing projects
Adobe® EchoSign® | Web Contracts 2012© 2012 by UnitedHealth Group