LEHRN Meeting
November 4, 2016
at Be The Match – NMDP
HR EMPLOYEE SERVICES
LEHRN Member
Exchange from:
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy
1966-2016
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Consumers visit our stores, talk with Geek Squad agents or use
BestBuy.com 1.5 billion times a year.
More than 70 percent of the U.S. population lives within 15 minutes
of a Best Buy store.
Best Buy generates $40 billion annually.
We have 1,600 stores and locations in North America, including
large-format and Best Buy Mobile stores.
Employs more than 140,000 people in the U.S., Canada and Mexico
(80% non-exempt and 20% exempt)
Through our recycling program, Best Buy collects 409 pounds of
electronics each minute the stores are open.
Best Buy Fun Facts
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy Stores and Locations
192 Stores
13K EEs
1,400 Stores
125K EEs
24 Stores
2K EEs
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy US Stores and Locations
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy Values
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
HR Partnerships & Integrations
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Major HR Systems Functionality System/Vendor Deployment
HRMS - MSS Oracle EBS R12.1 On Premise
Payroll Advice, W4, W2 and
Federal, State and Local Tax
filings
ADP
Accenture
Outsourced
Outsourced
Contingent Worker
Administration
Oracle EBS
(iProcurement/HRMS/OTL)
On Premise
Benefits Administration AON Hewitt Outsourced
Timekeeping Infor On Premise
Recruiting
Job Distribution
Assessments
Drug and Background
Kenexa BrassRing
eQuest
APT Metrics
First Advantage
SaaS
Outsourced
Outsourced
Outsourced
Career Site IBM SaaS
LMS HALIGHT SaaS
HR Portal Liferay 6.1 SaaS
REWARD System
Global Grading
Willis Towers Watson SaaS
SaaS
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Major HR Systems (continued)
Functionality System/Vendor Deployment
Performance Management SuccessFactors (Exempt)
Spreadsheets (Non-Exempt)
Accenture
SaaS
On Premise
Outsourced
Succession Planning SuccessFactors SaaS
HR Contact Center Accenture Outsourced
HR Case Management ServiceNow Geneva SaaS
Engagement Business Impact Group SaaS
I9/E-Verify Administration LawLogix SaaS
HR Reporting/Metrics EiS On Premise
Worker's Compensation Sedgwick Outsourced
LOA Administration Accenture Outsourced
Employee Records Documentum (Exempt/Non-Exempt
Corporate and BBY Mobile)
Paper (Non-Exempt Field)
On Premise
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
HR Systems Functional Diagram
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy Org Chart
Employee Services Mission:
Streamlining the HR experience through
process and technology.
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
HR Employee Services Team (35 members)
Employee ServicesSr. Director
Sr. Manager
Manager
Sr. Manager
Sr. Manager
Sr. Manager
Project ManagerPMO
Assoc. ManagerField Support
Assoc. ManagerWorkforce Admin
ManagerHR Contact Center
WFA Coordinator(6)
Sr. Analyst Surveys
Assoc. Manager Workforce Reporting
Sr. AnalystReporting
Sr. Analyst
Restructure
Assoc. ManagerPerformance Management
Sr. AnalystLMS
AnalystLMS
Assoc. ManagerHR Case
Management
Sr. AnalystHR Portal
Assoc. ManagerWorkforce Data
Governance
Sr. AnalystEmployee Records
AnalystEmployee Records
Sr. AnalystHRMS Admin
AnalystHRMS Admin
Assoc. ManagerATS
Sr. Analyst ATS (2)
AnalystReporting
(2)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Best Buy is in a growth mode
HR must move faster to meet the needs of the business
Need to positon HR to turn on a dime
We’re working on what that looks like:
HR Technology Strategic Plan
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
2017 HR InitiativesKey Priority Description
Technology Solution for Non-
Exempt Field Performance
Evaluation
Reduce manual effort, paper forms, retain hard copies in
employee files and track progress on performance objectives.
Electronic Document
Management
Scoping and phased deployment of technology solutions to
support electronic capture, transmission and storage of employee
records.
Lead Manager Will allow recruiters and sourcers to build screened pools of
qualified job candidates.
Onboard Scoping System workflows to communicate with new hires and managers
to drive time-sensitive tasks and create a better induction to Best
Buy culture.
Job Description Tool Helps organize and quantify all the roles, positions and
expectations across the enterprise.
Mobile HR Portal Examine the viability of replacing current platform with upgraded
mobile-enabled platform.
Oracle EBS Upgrade to R12.2 To better enable and support business initiatives.
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Applicant Tracking
Consolidated Applicant Tracking to a single vendor for US and
Mexico (IBM Kenexa BrassRing) allowing for standardized data,
process and metrics serving 1.5 million applicants and 100K+ hires
Implemented new job distribution vendor (eQuest) which integrates
with the ATS to simplify process for 12,000 users
Implemented end-to-end mobile responsive platform to improve the
applicant experience from Career Site thru Offer Accept
Successes (1 of 5)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Career Site
Implemented new, mobile optimized career site (IBM) which
eliminated 3rd party tools. We have experienced 4 million visits since
February launch, 37% of which were on mobile devices
Added Military Page, including Military.com Military Skills Translator
tool, approximately 1300 visits since the October launch
Successes (2 of 5)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
EiS Reporting
4000+ reports housed in Discoverer prior to the conversion; after
analysis the project team reduced the number of reports to 1,400
Transitioned approximately 35,000 users from the Oracle Discoverer
tool to EiS in late July
Since July 2000+ users have run 25,000+ reports
Reinforced employee data privacy reporting policy within the scope
of this project
Successes (3 of 5)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Insourced HR Case Management System
Transitioned HR case management from vendor to Best Buy HR
Deployed ServiceNow HR case management with 200 new
caseworkers
Developed 20 new HR self-service forms
Processed 300K HR cases within past year
Successes (4 of 5)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Insourced Employee Relations Case Management
Stood up new 45 person ER team
Reduced First Call Resolution
Better reporting on HR case trends/insights
Can better prioritize areas to focus on and validate new process/tools
Improved employee experience
Successes (5 of 5)
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Kenexa BrassRing initial rollout
Not upgrading Oracle (Release 12 upgrade)
Security and data sync complications between Best Buy and ADP
Engage IT early and often - work closely with IT Security
Lessons Learned
Confidential – Best Buy internal use only.
Do not copy, publish, or distribute.EMPLOYEE SERVICES Employee Services: Streamlining the HR experience through process and technology
Questions
Name Email Phone
Bruce Mielke [email protected] 612.291.4453
Phyllis Jensen [email protected] 612.291.7374
Contact Info