Learning & Organization DevelopmentStudents are at the heart of everything we do at Humber College. All of us are
engaged in supporting, promoting, and delivering an exceptional student
experience, directly or indirectly.
Learning and Organization Development team supports this goal by researching best
practices, and designing, developing, and delivering a wide variety of workshops,
seminars, and professional development opportunities for all employees.
We strive to ensure that every workshop we offer is job-related, skills-based,
current and delivered in an engaging, learner-centered manner. Workshops are
led by either in-house facilitators or external consultants. Topics are modularized
so they can be expanded if required to more fully meet the needs of the particular
employee group.
Humber’s vision for the future is Leadership in Polytechnic Education. We invite
you to participate in the professional development and training activities designed
to help you be successful in making this vision a reality.
This document is available in an alternate format upon request.
Envision
and plan for future,
develop strategies
and plans, build
organizational
culture to support
performance.
Attract,
develop and
retain top
talent; senior,
mid-level, new
and emerging
leaders.
Provide
resources,
toolkits,
workshops,
speakers and
coaching regarding
change.
Workshops
and team
development
sessions to build
team identity and
strengthen team
effectiveness.
Develop
individual
learning and
development plans
through workshops,
coaching and
mentoring.
Learning and Organization Development
at Humber
1
Learning
Organization Development
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Developing knowledge, skill and ability
Supporting individual and team development
Enhancing productivity and performance
Building organizational capacity for leadership, change and innovation
Developing the organization to ensure that it is resilient and vibrant
Building and maintaining a positive organizational culture and climate
Ensuring alignment with Humber's strategic priorities
Kate Sikerbol,
Gordon Nicoll,
Maureen Martin-Edey,
Director, Organizational Effectiveness
Manager, Training & Development
Training Coordinator
Fosterstrategic
perspective
Enhanceleadership
ability
Buildcapacity
for change
Teams
Developteam
collaboration
Learning
Supportindividual
learning anddevelopment
Strategy Leadership Change
Photo credits: Cover - Maureen Martin-Edey. SSAW - Ryan Patterson.
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Learning and Organization Development
Spring 2013 Statistics
In Spring 2013 the average
workshop satisfaction score
was 93%.
These statistics
include Mental Health First
Aid Training that took place in
Spring 2013.
Please note:
In FY 12/13 average training
days per employee group were:
Administration 3.5 days,
Support Staff 3 days and
faculty 1.15 days.
FY 12/13 Average Training Days Per Employee Group
TrainingDays
3.5 DaysAdministration
1.15 DaysFaculty
3 DaysSupport Staff
In Spring 2013 total training
hours were close to 3600
with 517 participants overall.
A breakdown of the numbers
in detail follows. Support staff
participated in a total of 1830
hours, administrative staff
participated in a total of 1082
hours and our faculty 650 hours.
Adm
inFT F
aculty
Support
Corporate Training Hours
Spring 2013 Spring 2012
2000180016001400120010008006004002000
Spring 2013
Participation rate for support staff
during Spring 2013 was 41%.
The admin participation rate was
51% and faculty participation
rate was 20%.
Adm
inFT F
aculty
Support
Participation Rate by Employee Group
Spring 2013 Spring 2012
Spring 2013
60%50%40%30%20%10%0%
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Humber’s Tuition Assistance ProgramAre you interested in furthering your education?
Working towards a certificate, diploma or degree?
$1,000 per fiscal year
tuition fee costs only
Humber provides financial reimbursement of tuition fees if:
full-time
career-related Humber’s mission, strategic
direction and goals
accredited post-secondary institution
successful
hrs.humber.ca/learning
Humber’s strongest asset is our employees – talented people who strive to provide a rich
learning-centred experience for our students. Many employees, life-long learners
themselves, actively engage in opportunities to stay ahead of changes in their field and
enhance their knowledge, skills and abilities. To further foster this environment of
continuous learning, Humber provides some measure of financial help for those pursuing
their professional development goals with this Tuition Assistance Program.
A maximum of per employee is available and is reimbursed for
.
You are a employee of Humber: support, admin or faculty.
The course is and congruent with
.
The course is delivered by an .
You are in completing the course.
Please go to for further details and application form.
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In Fiscal year 2012/2013
70 submissions were approved
(Support Staff 29,
Administration 19, Faculty 22)
to support the continuing
education and development
of Humber employees.
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0
AdministrationSupport Staff Faculty
Knowledge at your Fingertips - Anytime - Anywhere
Below are the e-learning courses currently available:
Professional Communications Certificate
Customer Service
Business Professional Certificate
Team Learning
Please note:
E-learning is a developmental tool that you can utilize in your own time and at your own
pace. E-learning is not intended to replace instructor-led training courses; it is designed to
supplement traditional methods and provide a greater opportunity for your skill development.
All you need to do is register for these programs using the fall 2013 training registration
form to receive your Skillsoft user ID and password.
Managing Your Email
Targeting Your Message
Getting Results by Building Relationships
Enhancing Listening Skills
Customer Service Fundamentals: Building Rapport in Customer Relationships
Internal Customer Service
Customer Service: Dealing With Confrontation and Conflict
Customer Service: Over The Phone
The Process of Negotiation
Understanding Processes
Being an Effective Team Member
Courses take between 1-3 hours to complete.
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E-learning
5
Awareness of the External Environment
Organizational Awareness
Planning/Program Planning
Continuous Improvemen
Business Development
Financial Accountability
. Understands educational
trends and developments at a local, provincial, national and/or international
level; including external customer needs, community demographics,
regulatory requirements, labour market and other workforce related issues.
. Demonstrates a well-developed
understanding of internal college environment, including structure,
systems, products and services, administrative requirements, short and
longer term directions and internal “customer” needs.
. Establishes directions, objectives and
resources needed to respond to short and longer term program needs
and opportunities. Ensures others understand, are focused and working
towards common goals.
t. Proactively look for opportunities to improve
the way work is done at an individual, team or unit level. Improves
programs and services to promote greater efficiency, cost effectiveness,
community access. Develops and implements strategies to maximize
financial and human resources.
. Supports College’s ability to maximize current
revenue opportunities, find new sources of revenue growth. Reviews
action against the strategic plan and promotes new ideas to expand the
role of the college. Gathers market intelligence to support business
development initiatives.
. Uses various tools and models to support
planning, monitoring and analysis of financial objectives. Implements
effective financial management policies, procedures and practices. Takes
responsibility for budgeting and expenditure control.
Strategic
Management
Competencies are defined as underlying characteristics of individuals that are causally
related to superior performance in a job or situation. They describe enduring ways of
thinking or behaving, generalized across situations and are based on knowledge, skill,
attitudes & values. The management and support staff competencies help identify staff
training needs related to job performance.
Management Competencies
Competencies
Communication Skills
Listening Skills
. Presents information, ideas or concepts in a
manner that is responsive to audience considerations and effectively
communicates both the content and intent, in verbal and written
communications. Uses various questioning techniques to discover
answers, stimulate discussion and obtain desirable outcomes.
. Observes and listens in order to grasp both the facts and
the feelings. Probes for information/ideas through appropriate questions or
by using effective interviewing techniques. Understands/responds to
feelings underlying the words to bring about constructive changes.
Communication
Skills
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Persuasiveness
Decision-Influence
. Ability to influence, convince or persuade others to act
on information or recommendations. Provides arguments or rationale,
presentation or negotiation skills to change viewpoints and support
course of action in best interests of the college and its clients.
. Effectively influences decision-makers in accepting
necessity for taking action involving significant commitments or where
success cannot be guaranteed. Uses strategies such as experts or third
parties, or builds and solicits informal support with key stakeholders, for
ideas and processes to be approved.
Influence Skills
Management Competencies
Relationship Management
Team Building
Manage & Develop Human Resources
Conflict Resolution
. Builds and maintains formal and informal
networks, relationships/partnerships with stakeholders, clients and
customers which are important to the achievement of work objectives.
Builds trust to ensure effective interactions with clients, and develops
contacts that will further the college’s interests in the short and long term.
. Encourages and manages the team to work effectively
together for a common purpose. Understand the concepts of group
dynamics, applying facilitative and motivational techniques to build upon
or integrate individual efforts and strengthen group processes. Promotes
joint goal-setting and problem solving.
. Manages to maximize and
achieve full potential of human resources through effective management
and development of staff. Assesses competency gaps, recognizes and
leverages talent. Provides constructive feedback, committed to performance
management principles including ongoing staff coaching and development.
. Recognize, diagnose and correct the causes of
potential dissatisfaction. Examines, investigates, discusses and identifies
issues, plans and implements appropriate course of action to resolve
disagreements or conflicts with/between parties using diplomacy.
People Skills
Problem-Solving
Creativity and Innovation
. Demonstrates the ability to break down issues or data
into component parts to determine their relevance to work requirements.
Diagnoses the underlying causes of the problem and seeks
practical/workable solutions.
. Creates new ideas or approaches to work-
related issues or assignments, thinking beyond the boundaries of what is
known or proven. Able to work with few or no precedents effectively and
to handle related uncertainty and challenges proactively.
Creative
Problem-Solving
Demonstrates organizational and planning skills, setting high standards
and accountability for own performance. Organizes and plans work to
ensure best use of time. Handles multiple concurrent demands,
establishes priorities and determines necessary action.
Organizational
Skills
Stays current with, and applies new tools/technologies, methods,
techniques and principles that make up a field of work or the
technical/professional discipline related to the position.
Technical/Profess
ional Knowledge
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Knowledge and ability to access and apply specialized knowledge to the
job at hand, which results in better service to our customers, students
employees, and enhances productivity. This includes knowing and using
information of a legislated nature, college systems, and specific college
information that impacts the employee’s area of responsibility.
College
Knowledge
Support Staff Competencies
The ability and attitude/desire to help and serve others by meeting or
exceeding student/customer expectations. This involves seeking
information about the real, underlying needs of the student/customer,
providing information, service, or advice in a prompt and friendly way;
taking personal responsibility for correcting gaps in service delivery
promptly and non-defensively, and dealing in a respectful, win/win way
with diverse and culturally different people.
Customer Service
Skills
The ability to present and receive information in the most appropriate,
effective and professional manner with a variety of colleagues and
customers/students. The knowledge of, and skill in, human relations
practices; the ability to establish and maintain good workplace
relationships in a respectful way that results in high morale, productivity
and student/employee success.
Communication/
Interpersonal
Skills
The ability to effectively supervise/influence project team. The knowledge
and ability to inspire and maintain high levels of enthusiasm, motivation
and commitment, in a productive, effective, and respectful manner. This
results in the achievement of a shared vision, goals and superior
performance through working with, and influencing others. Includes
supervisory skills such as planning, delegating, training, problem solving,
decision-making, conflict management, team building.
Project Team/
Supervisory Skills
The ability to research and identify opportunities, analyze, plan, problem-
solve and help develop a service or product in support of departmental
objectives and strategies. Involves risk-taking, generating creative
solutions, and planning to overcome challenges.
Entrepreneurial
Skills
The knowledge and ability to manage one’s own time, stress, health, work
style, image and career development for peak performance and
satisfaction on the job.
Time/Self-
Management
The demonstrated ability to use a variety of computer software to
efficiently and effectively prepare documents, process and convey
information. The demonstrated ability to use workplace technology to
enhance productivity.
Computer/
Technical Skills
Employee Well Being
Creating Your Financial Road
Map – Lunch & Learn
Office Ergonomics
Score High with your
Nutritional Colours!
Setting and Achieving Your Goals
Stress Mastery (Stress Map)
47
48
49
50
51
Business Professional
Certificate Overview
An Introduction to MS
Outlook 2010
MS Excel - Introduction
MS Excel - Intermediate/Advanced
MS Publisher
Creating Effective Business Plans
Finance for Non-Financial
Administrators
Understanding Processes -
E-Learning
The Process of Negotiation -
E-Learning
Getting Organized With Outlook
Time Mastery
33
34
35
36
37
38
39
39
40
41
42
42
Business Skills
Calendar
Registration Form
52
55
Team Learning
13
14
14
15
16
16
17
Building Team Success
Crucial Conversations
Facilitation Skills – Making
Meetings Work
Franklin Covey’s 7 Habits of
Highly Effective People
Maximizer Workshop
StrengthsQuest
Being an Effective Team
Member - E-Learning
Change Style Indicator
Customer Service
Creating the “Wow” in the
Customer Experience
Customer Service Fundamentals
- E-Learning
Internal Customer Service -
E-Learning
Customer Service Over the
Phone - E-Learning
Confrontations and Conflict -
E-Learning
43
43
44
44
45
Management Development
9
9
10
10
11
11
12
Module 1: Performance
Management At Humber
Module 2: The Complex Art of
Feedback Pt. 1
Module 3: The Complex Art of
Feedback Pt. 2
Module 4: Tackling Performance
Issues
Module 5: Managing For Results
Module 6: Behaviour Based
Interviewing
Management Foundations
26
28
29
29
30
30
31
31
32
Professional Communications
Certificate Overview
Discover Your Dynamic Voice
Emails at Work
Enhancing Listening Skills -
E-Learning
Getting Results by Building
Relationships - E-Learning
Insights Into Communications
Managing Your E-mail -
E-Learning
Targeting Your Message
Write This Way
Communication Skills
Programs at a Glance
Career Development
Career Development Certificate 46
College Knowledge
18
18
19
20
21
22
23
24
25
Managing Within the Collective
Agreement - Strategic
Contract Staffing
Managing Within the Collective
Agreement: Time and
Attendance
Mental Health First Aid Training
New Employee Orientation
Occupational Health and
Safety/Preventing Workplace
Violence and Harassment
Training (Worker Session)
Occupational Health and
Safety/Preventing Workplace
Violence and Harassment
Training (Supervisor Session)
Pathways to Human Rights
Education and Action
Prepare For Your Performance
Review – Support Staff
What is my Carbon Footprint?
8
MANAGEMENT
DEVELOPMENT
9
Module 2: The Complex Art of Feedback Pt. 1Feedback is one of the most useful and powerful communication tools that managers
possess. Learning to do it well will decrease the amount of stress, time and energy it takes
to deal with performance issues and it will also help motivate good employees to make
even more outstanding contributions.
Most managers overlook their own preparation for a feedback discussion. Since this is the
most important predictor of your success in giving tough feedback, Module 2 focuses on
both the theory and practice of how managers handle giving clear feedback to employees by:
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Understanding the conditions for giving feedback successfully.
Getting clear on what you want to say and why.
Preparing yourself for the discussion.
Practice giving feedback that reduces defensiveness.
Date: Tuesday, October 29, 2013
Time: 8:30 am - 12:00 noon
Facilitator: Marion Langford
Location: Community Room
Performance Management Series
Module 1: Performance Management At HumberThis workshop will provide managers with an overview of the performance evaluation
system at Humber, including a discussion of the competency frameworks for support
and management staff, setting goals, giving feedback, creating individual development
plans, and documentation.
Date: Tuesday, October 22, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Kate Sikerbol
Location: Room B105
MANAGEMENT
DEVELOPMENT
10
Performance Management Series
Module 3: The Complex Art of Feedback Pt. 2Building on your knowledge from part 1, this module will coach you on how to get the full
cooperation of your employee in this conversation. It starts with a decision to be curious
and open about what they have to say, and we add to this some additional skills that really
successful managers use to influence the future performance of their staff.
Together we will explore tools to:
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Envision the changed performance.
Encourage better performance.
Handle the unexpected in a performance discussion.
Practice all four key communication skills in giving effective feedback.
Date: Tuesday, November 5, 2013
Time: 8:30 am - 12:00 noon
Facilitator: Marion Langford
Location: Room B105
Module 4: Tackling Performance IssuesThis video-based workshop is designed to develop your skill in diagnosing performance
problems, coaching employees on practical issues, and tackling difficult performance appraisals.
Following each video, participants will have the opportunity to discuss lessons learned from the
videos and share tips and strategies that they have used or experienced in the past.
Date: Tuesday, November 12, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Gordon Nicoll
Location: Room B105
MANAGEMENT
DEVELOPMENT
11
Module 6: Behaviour Based InterviewingThis practical workshop is designed to develop your skill in conducting focused, effective
behaviour based interviews.
By the end of this workshop you will be able to:
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Understand the difference between traditional and behaviour based questions.
Analyze job descriptions.
Prepare behaviour based questions related to a specific job.
Identify and apply probe questions.
Receive feedback from your peers.
Date: Tuesday, November 26, 2013
Time: 8:30 am - 12:00 noon
Facilitator: Gordon Nicoll and Nancey Adamson
Location: Room B105
Performance Management Series
Module 5: Managing For ResultsLeaders are accountable and responsible for supporting, developing and ensuring that
employees are both committed and competent. Coaching for success and coaching for
improvement are two critical skill sets in this regard. However, in some situations these
approaches are not successful and other courses of action must be taken. In this workshop
you will learn how to clarify expectations, set goals, give feedback and observe results, and
use a structured 4-step process to address concerns related to knowledge, skills,
judgement, job fit, motivation and self-confidence.
Date: Tuesday, November 19, 2013
Time: 8:30 am - 12:00 noon
Facilitator: Pierre Marchand
Location: Room B105
MANAGEMENT
DEVELOPMENT
Management Foundations
More Management Foundations: Part 2
Humber is committed to identifying and developing talent for the future. Management
Foundations is a cohort-based program designed to develop the capability of middle
managers, those who work in a supervisory role, and new and emerging leaders. Combining
theory, experiential activities, reading, and reflective exercises, the program is designed to
build on participants’ supervisory experience and enable them to further develop their
competence and confidence in a managerial role.
With participants selected from diverse areas of the college, participants learn about
different aspects of life at Humber, and build a network of colleagues that continues
beyond the completion of the program. Since 2003, 100 managers have participated in
the program which is typically delivered over the span of eight months. Content includes an
introduction to situational leadership, problem solving and decision-making, change
management, and culminates in a full day scenario-based simulation designed to help
participants integrate and apply their knowledge and skill.
For graduates of the Management Foundations Program who are now working in a
management capacity, and for those of you who have requested more, we are pleased to
offer you Management Foundations Part 2. Unlike the format for Foundations Part 1 which
is cohort based, Foundations Part 2 allows you to complete courses as they are offered
through the training schedule, and at your convenience. Basically, we have bundled
together a number of training offerings which are deemed to be essential competencies for
anyone working in a supervisory or management role. These offerings are very skill-based,
and so provide managers with a toolkit critical to success.
Applicants must apply to the program, with a recommendation from their manager.
, contact Kate Sikerbol, , ext. 4521.For more information Director, Organizational Effectiveness
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TEAM LEARNING
Ensuring team success is a critical role for anyone who is responsible for leading a team or
project and can be a challenging role that requires very good people management skills.
This workshop series will help participants develop skills in communication, feedback, problem
solving, motivation, influence, establishing credibility and understand their communication
style and approach to conflict. Participants will learn how to create an environment of
contribution where direction, alignment and commitment exist amongst the team.
This course is designed for those who provide direction to others and oversee departmental
day-to-day activities.
Participants by the end of this program will:
Building Team Success
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Demonstrate an awareness of how
communication style impacts their
leadership and their team.
Identify strengths and challenges and
create action plans to build the potential
and practical success of their teams.
Learn the behaviors that build credibility and
how to build, restore, extend, and maintain
trust amongst the team.
Align business goals with the strategic
goals of the college.
Build ownership by achieving commitment
to plans/goals.
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Create goals that are aligned to Humber’s
business and strategic plans.
Develop strategies to enhance team
performance through empowering and
motivating team members.
Apply effective communication, feedback
and coaching skills.
Complete a conflict styles assessment
and gain a better understanding of their
conflict style and learn strategies to deal
with difficult situations.
Reflect and create a plan to take learning
forward into the workplace and commit to
actions to continue the learning journey.
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This 7 module series will start in mid-November and finish in Spring 2014.
Gordon Nicoll,
, ext. 5681.
If you are interested in attending this program please contact
Manager, Training and Development
NEW
TEAM LEARNING
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Crucial ConversationsWhat are the crucial conversations that, if handled well, would significantly improve results
that are important to you?
People often struggle with how to deal effectively with difficult subjects. In challenging
circumstances, we may find that we are under-communicating or withholding vital
information. Crucial Conversations training provides the skills needed by individuals and
teams that will enable them to act with unity and conviction. Learn how to share facts,
ideas, feelings, and opinions candidly and honestly. If a clear sense of direction, alignment
and commitment matter to you, this course will help you create the shared purpose and
mutual respect essential to help you achieve mutually desired outcomes.
Through this 2-day workshop, you will explore and master these crucial skills through
extensive in-class practice, group participation, and personal reflection.
If your team is interested in attending this program please contact
Gordon Nicoll, at ext. 5681.Manager, Training and Development
Facilitation Skills – Making Meetings WorkUnderstanding the basics of meeting design and meeting management is crucial for so many
roles in today’s organizations. Whether you want to adopt a more collaborative approach to
conversations or just need to reach your meeting objectives more often, this one-day
workshop will brief participants on must-have tools to structure and lead productive meetings.
Gain a clear understanding of values, principles and behaviours.
Experience powerful process tools and techniques.
Develop your confidence in using tools that keep meetings on track.
Receive personal feedback and coaching.
The Learning Opportunity:
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If your team is interested in attending this workshop, please contact
Gordon Nicoll, at ext. 5681.Manager, Training and Development
NEW
NEW
TEAM LEARNING
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Franklin Covey’s 7 Habits of HighlyEffective People Maximizer WorkshopThis two-part 7 Habits Maximizer extension course helps participants “hard-wire” their
commitment to principles of effectiveness, which in turn improves the dynamics of the
organization. As individuals deepen their understanding of these bedrock principles, they
internalize the lessons and develop a renewed commitment to them. Participants in the
7 Habits Maximizer workshop learn to:
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Focus on current high-leverage projects.
Identify and apply unique talents and skills.
Align work with the organization’s Wildly Important Goals.
Successfully enlist support for their objectives.
To maximize the benefits of this workshop, please enrol with at least one other
person from your department.
Please Note: Attendees must attend both dates.
Date: Friday, December 13 , 2013
Time: 8:45 am - 4:15 pm
Facilitator: Gordon Nicoll
Location: Community Room
Completion of the 7 Habits Foundation program is a prerequisite to attending.
we enable greatness
TEAM LEARNING
16
StrengthsQuestThe Gallup Organization has studied human behavior for more than 70 years with a goal to
help organizations and individuals maximize their performance. This resulted in the design
of an instrument and accompanying talent development program that is referred to as
Strengths Quest. The testing instrument - Clifton Strengths Finder - consists of 180 paired
comparison items that are classified into 34 groupings or themes. Prior to this workshop
you will have an opportunity to complete the online Strengths Finder profile survey to
discover your top five themes of talent. In the workshop you will explore your results and
learn how to recognize and appreciate the unique talents and strengths of others and
consider how these can be used in your work. Come prepared to learn and have some fun!
To maximize the benefits of this workshop, please enrol with at least one other
person from your department.
Date: Friday, October 25, 2013
Time: 8:45 am - 12:00 noon
Facilitators: Gordon Nicoll and Nancey Adamson
Location: Room B105
Being an Effective Team Member - E-LearningA truly effective team is equal to more than the sum of its parts, and takes the dedication of
every member of the team. Effective team members go beyond themselves and their personal
desires and goals. If you want to be an effective team member, your challenge is to put the
team first, which means maximizing your contributions to help the team accomplish its purpose.
This course covers strategies and techniques to help you become an effective and valued
member of your team. Specifically, you'll explore ways for adopting a positive approach to
being on a team, like recognizing the benefits of working on a team and learning to
appreciate team member differences. You'll also learn how to work proactively and
collaboratively with members of your team as you achieve your team's goals.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
TEAM LEARNING
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Change Style IndicatorThe Change Style Indicator is a change management assessment designed to measure
preferred styles in approaching and dealing with change. The Change Style Indicator
identifies strengths and pitfalls of change style characteristics. Knowing one's change style
preferences can allow individuals to work together as a team, revising work processes and
delivering more satisfactory results. It looks at factors that can impact an organization's
readiness to deal with and sustain change in challenging times.
To maximize the benefits of this workshop, please enrol with at least one other
person from your department.
Date: Monday, November 4, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Gordon Nicoll
Location: Room B105
COLLEGE KNOWLEDGE
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Managing Within the CollectiveAgreement - Strategic Contract StaffingThis lively, participatory session will offer attendees an overview of all 13 different types of non-full
time contract employment opportunities currently offered at the College. In addition to reviewing
pay principles and some basic aspects of the Collective Agreements, we will review non-full time
support, administrative and academic contracts and their features, rates, terms and limitations
and what (if any) benefits are offered. Administrative and support staff involved in the
recruitment and selection of candidates for contracts, as well as those responsible for completing
and/or keying contracts are welcome to attend. Participants will leave with a completed, handy
reference guide of features for all non-full time contracts. Lunch will be provided.
Date: Monday, November 25, 2013
Time: 11:30 am - 1:30 pm
Facilitators: Christy Lihou and Christa Hinds
Location: Room B308
Managing Within the CollectiveAgreement: Time and AttendanceThis session is for Administrators who would like to learn more about Humber’s time an
attendance procedures and practices. So what’s the difference between sick pay and
short term disability pay? How can we learn more about sick banks and vacation banks?
In this lively lunch and learn session we will review pay principles, benefit principles and
hourly and salaried best practices for vacations, holidays, overtime and for absences. We
will look at the relevant collective agreement articles for absences. Return to work best
practices will also be covered. Lunch will be provided.
Date: Thursday, November 7, 2013
Time: 11:30 am - 1:30 pm
Facilitators: Christy Lihou and Christa Hinds
Location: Room B308
COLLEGE KNOWLEDGE
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Mental Health First Aid TrainingHumber is committed to equipping all employees with basic tools to effectively intervene
and support students, co-workers, and members of the public who are experiencing
mental health problems.
Improve your understanding of mental illness.
Minimize the fear and hesitation to become involved when you think someone is
experiencing a mental health problem.
Develop simple and effective intervention strategies that are relevant to your role in
the college.
When you attend this two day Mental Health First Aid Training session, you can
expect the following:
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Date: Friday, October 4 and Friday, October 11, 2013
Time: 8:30 am - 4:30 pm
Location: Room B105
Date: Tuesday, November 12 and Wednesday, November 13, 2013
Time: 8:30 am - 4:30 pm
Location: B118 (Lakeshore)
Date: Friday, November 22 and Friday, November 29, 2013
Time: 8:30 am - 4:30 pm
Location: Room B105
Date: Thursday, December 5 and Friday, December 6, 2013
Time: 8:30 am - 4:30 pm
Location: Room B105
Date: Wednesday, December 11 and Wednesday, December 18, 2013
Time: 8:30 am - 4:30 pm
Location: Room B105
COLLEGE KNOWLEDGE
20
New Employee OrientationAt Humber we view new employee orientation as an important process that helps you
become a successful member of our community. Join us and explore Humber, discovering
resources that are available to you and critical information such as benefits, performance
appraisals, professional development opportunities and union representation.
This session will help you identify how your role contributes to Humber achieving its vision,
mission and objectives, explain the current status of Humber’s business plan and describe
what the future holds for post-secondary education and how the changes will affect
Humber. You will have an opportunity to socialize with other new employees over lunch.
Your orientation will conclude with a tour of North campus.
Date: Thursday, September 26, 2013, or
Thursday, October 24, 2013, or
Wednesday, November 20, 2013, or
Wednesday, December 11, 2013
Time: 8:30 am - 1:30 pm
Facilitators: Nancey Adamson and Eloise Etcubanez
Location: Room B308
Create.
A Positive Career Move.
Grow.
Innovate.
hrs.humber.ca
COLLEGE KNOWLEDGE
21
Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingAs part of Humber’s Health and Safety Program and in keeping with the requirements of
the Occupational Health and Safety Act of Ontario, all Humber employees are required to
attend health and safety training. Departments will be informed about specific training
schedules for the following sessions:
This training session is intended to increase employees’
awareness of health and safety (H&S) in the Humber workplace. Topics covered will
include employees’ rights and responsibilities, an overview of H&S legislation, types of
workplace hazards and the procedures for addressing them, steps for reporting and
responding to workplace accidents, an overview of WSIB coverage and the Return to Work
process, prevention of workplace violence and harassment, Humber’s joint health and
safety committee, and internal/external H&S resources.
Worker Session (half-day):
Date: Wednesday, September 18, 2013
Time: 9:00 am - 12:30 pm
Location: Room B308
Date: Thursday, October 24, 2013
Time: 1:00 pm - 4:30 pm
Location: B118 (Lakeshore)
Date: Tuesday, October 29, 2013
Time: 9:00 am – 12:30 pm
Location: Room B308
Date: Wednesday, November 27, 2013
Time: 1:00 pm – 4:30 pm
Location: Room B308
Date: Thursday, December 12, 2013
Time: 9:00 am – 12:30 pm
Location: Room B308
To register for one of these sessions please contact ,
by email at [email protected], ext. #5021.
Nancy Bryant Health & Safety
Coordinator
COLLEGE KNOWLEDGE
22
Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingSupervisor Session (full-day): This training session is intended for Humber managers,
supervisors, and employees who manage or supervise employees/students in the course of
their work activities. Topics covered will include the role and responsibilities of the manager
and other workplace parties, health and safety legislation, the nature of H&S due diligence,
types of workplace hazards, steps for managing health and safety, procedures for addressing
workplace hazards, steps for reporting and responding to workplace accidents, an overview of
WSIB coverage and the Return to Work process, prevention of workplace violence and
harassment, Humber’s joint health and safety committee, and internal/external H&S resources.
Facilitator: Margaret Fung
Date: Wednesday, September 25, 2013
Time: 9:00 am - 4:00 pm
Location: Room B308
Date: Friday, November 1, 2013
Time: 9:00 am - 4:00 pm
Location: Room B308
Date: Friday, November 15, 2013
Time: 9:00 am - 4:00 pm
Location: Room B118 (Lakeshore)
Date: Thursday, November 28, 2013
Time: 9:00 am - 4:00 pm
Location: Room B308
Date: Friday, December 13, 2013
Time: 9:00 am - 4:00 pm
Location: Room B308
To register for one of these sessions please contact ,
by email at [email protected], ext. #5021.
Nancy Bryant Health & Safety
Coordinator
COLLEGE KNOWLEDGE
23
Pathways to Human Rights Educationand ActionAll Humber employees who have attended Humber’ human rights training session prior to
August 2008, are required to attend a ‘Pathways to Human Rights, Education & Action’ training
session. This includes sessional, contract, part-time, full-time and work-study employees.
To increase and reinforce employees' awareness of Humber's
Human Rights Policy and its implications for action.
Goal of the Workshop:
Participants at this workshop will:�
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Increase their understanding of key Human Rights terms and concepts in order to
more effectively prevent, recognize and respond to human rights related allegations;
Receive resources that will assist in enhancing inclusion at Humber; and
Receive an overview of Humber’s Human Rights Policy.
Date: Friday, September 20, 2013
Time: 10:00 am - 12:30 pm
Location: Room B308
Date: Thursday, October 10, 2013
Time: 10:00 am - 12:30 pm
Location: Lakeshore Campus
Date: Friday, October 25, 2013
Time: 10:00 am - 12:30 pm
Location: Room B308
Date: Wednesday, November 13, 2013
Time: 1:00 pm - 3:30 pm
Location: Lakeshore Campus
Date: Friday, November 22, 2013
Time: 10:00 am – 12:30 pm
Location: Room B308
To register for one of these sessions please contact ,
Human Rights, Equity & Diversity Coordinator by email at candice.warner-
[email protected] or by phone at 416-675-6622, ext. #4808.
Candice Warner-Barrow
COLLEGE KNOWLEDGE
24
Prepare For Your Performance Review –Support StaffJoin us for a lively session that will help you prepare for your performance appraisal. In this
workshop you will learn how to track and present your accomplishments, engage in the
conversation with your supervisor, identify goals, and plan your professional development.
The workshop will feature an engaging video entitled “Looking Forward.”
Date: Wednesday, October 9, 2013
Time: 10:00 am - 12:00 noon
Facilitators: Nancey Adamson and Christa Hinds
Location: Room B105
COLLEGE KNOWLEDGE
25
What is my Carbon Footprint?The term Carbon Footprint is used a lot these days… What does it actually mean?
When thinking of sustainability, a footprint is a symbol for the total impact that something
has, and carbon relates to the different greenhouse gases (GHGs) that contribute to
global warming. A Carbon Footprint is an estimate of the impact of an activity, a product,
a lifestyle, a company, or a whole country!
In this session you will learn more about Carbon Footprint, and how it relates to you.
In 2008, Sustainability became one of the college’s values within the Strategic Plan
(2008-2013). A Sustainability Action Plan was developed in 2009 and a Coordinating
Committee began to help further engaging the community reducing the college’s footprint.
Sustainable decisions have been made for years prior to all this, including: switching to
more efficient lighting and motion sensors, replacing toilets with ones that have lower
flow, building a green wall in the GH building, constructing the Lakeshore Commons
building to Silver LEED standards, having a full time Sustainability Manager, and most
recently achieving a Silver rating in the Sustainability Tracking, Assessment and Rating
system (STARS) from the Association for the Advancement of Sustainability in Higher
Education (AASHE) – the first college in Ontario to achieve this!
twitter: @SustainHumber
email: [email protected]
More about Sustainability at Humber:
www.humber.ca/sustainability
Date: Monday, December 9, 2013
Time: 12:00 noon - 1:00 pm
Facilitators: Lindsay Walker and Spencer Wood
Location: Room B105
COMMUNICATION SKILLS
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Professional CommunicationsCertificate OverviewThe Professional Communications Certificate has been designed to help you build more
effective, professional communication skills in the workplace. This certificate provides
flexibility and participants can choose among a variety of workshops to customize their
certificate. Courses will cover various areas of communication including writing, listening,
reading and verbal communication skills.
By the end of the certificate, participants will have:
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An enhanced self-awareness and self-understanding, including ‘insights into
communication style’.
An understanding of the communication process.
Developed effective written communication skills.
Determined most effective method of communication.
Increased reading comprehension.
More effective verbal communication skills.
Improved communications through improved listening techniques.
Ability to communicate effectively through difficult and conflict situations.
To receive a Certificate of Completion, you must:
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Complete the foundation course, “Insights Into Communication.”
Take at least one course from each of the four communication skill areas.
Satisfactorily complete 12 of the 17 courses.
COMMUNICATION SKILLS
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Foundation Course: Insights Into
Communications
(replaces Introduction To Communications)
Professional Communications Certificate Courses
PCC Courses Offered Fall 2013
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Managing Your Email
Targeting Your Message
Enhancing Listening Skills
Getting Results By Building
Relationships
Discover Your Dynamic Voice
(replaces Delivering Your Verbal Message)
The Three Circles of Communication
(replaces Questioning Techniques)
Effective Feedback Skills
(replaces a Formula For Effective Feedback)
Getting Results By Building Relationships
(Skillsoft)
Reading Skills
Power Reading Skills
Managing Your Email (Skillsoft)
Speaking Skills
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Insights Into Communications
Write This Way
Discover Your Dynamic Voice
Emails at Work
Listening Skills
From Good Listening To Great
(Replaces Empathic Listening)
Becoming a Better Listener
(Replaces How to Be an Active Listener)
Mastering Minute and Note Taking
Enhancing Listening Skills (Skillsoft)
Writing Skills
Putting a Positive Spin on Letters and Memos
Basic Grammar and Proofreading
Emails @ Work
Writing for Clarity
Targeting Your Message (Skillsoft)
Write This Way
NEW
NEW
NEW
NEW
NEW
NEW
NEW
COMMUNICATION SKILLS
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Professional Communications Certificate:
Discover Your Dynamic VoiceDoes your job involve a lot of speaking? We could spend hours preparing what it is we want
to say, but if the voice can’t effectively communicate the message, the audience tunes out
and the message is lost.
Speaking and breathing are natural functions. But speaking is the end result of a series of
reflexive physical actions and body placement we must become aware of, in order to gain
understanding and mastery of our vocal instrument. Some reconditioning will result in a
new, freer voice…your natural, distinct voice!
In this interactive workshop, you will:
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Identify and release habits that block your voice.
Locate your real source of energy in order to support your voice and message.
Open up your natural voice and speak with energy and commitment.
Understand the connection between body language and voice.
Make stronger connections with others when you speak.
Date: Thursday, November 14, 2013
Time: 1:00 pm – 4:15 pm
Facilitator: Cathy Sobocan
Location: Community Room
NEW
COMMUNICATION SKILLS
29
Professional Communications Certificate:
Emails at WorkE-mail messages are rapidly becoming a dominant form of written communication, yet
few people have received formal training in this media. E-mails require a unique writing
style. Writers need to combine formal and informal written English, online jargon, and the
right personal tone so that communication is clear, concise and reader-friendly. This half-
day workshop will show you how to stop applying the rules for letter writing to e-mails,
determine what is legal and what is not, eliminate bedtime stories, adopt the right tone,
stem the tide of e-mails, put your in-box on a diet, check your e-mail etiquette, obtain
fast action, and get the results you want!
Date: Wednesday, November 27, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Jane Watson
Location: Community Room
Professional Communications Certificate:
Enhancing Listening Skills - E-LearningHave you ever been taken by surprise by an unexpected deadline? Have you ever left a
meeting unsure about what was decided? Have you ever asked a supervisor for advice,
only to later forget what your supervisor told you? You can avoid problems like these by
using effective listening skills. Effective listening helps you to know what's going on in your
organization, get cooperation from your co-workers, solve problems, and be successful in
your work. However, most people don't listen very well.
This course will help you to improve your ability to listen to others. You will learn the skills
you need to understand what people say, read their unconscious nonverbal messages, and
get others to want to listen to you. You also learn how to apply these skills in a variety of
business situations such as interviews, business meetings, and negotiations.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
COMMUNICATION SKILLS
30
Professional Communications Certificate:
Getting Results by Building Relationships -E-LearningCommunicating persuasively is key when you want to get results in situations where you don't
have direct authority. To communicate persuasively, it's important to think from the other
person's perspective. How and what you ask, and the sincerity of your concern for addressing
the other person's interests, will help smooth the way to getting the results you need. This
course presents strategies for communicating when you don't have direct authority.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Professional Communications Certificate:
Insights Into CommunicationsThe Insights model is built on the extensive body of psychological research that culminates in the
seminal work on personality devised by the Swiss psychologist Carl G Jung. As a result of this
research, Insights has developed a support system or map, which can be used to enhance a
person’s self-awareness and self-understanding, including ‘insights into their communication style’.
Better understand your strengths, weaknesses and “blind spots”.
Understand the personal style, strengths and weaknesses of others.
Build on your strengths to improve workplace communication and performance.
To maximize the benefits of this workshop, please enroll with at least one other person from
your department or area.
This workshop will enable you to:�
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Date: Friday, October 18, 2013
Time: 8:45 am - 4:15 pm
Facilitators: Pat Spiteri and Gordon Nicoll
Location: Centre For Urban Ecology – Humber Arboretum
COMMUNICATION SKILLS
31
Professional Communications Certificate:
Managing Your E-mail - E-LearningE-mail has had many positive effects on our lives, but it has also increased dramatically
the volume of communication and the amount of information that the average office
worker needs to process every day. To stay on top of things, you must sort, file, respond
to, or delete every e-mail that comes to you in the run of a business day. But how do
you balance this time-consuming task with the rest of your responsibilities so that it
doesn't overwhelm you?
This course introduces techniques for managing e-mail effectively. Tips for using folders
and filters to organize e-mails for increased efficiency are addressed, and guidelines on
what e-mails are OK to immediately delete are also covered.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Professional Communications Certificate:
Targeting Your Message - E-LearningThis course explores key considerations for planning and delivering targeted messages. It
highlights the components involved in communication and describes what to look for when
analyzing the needs and wants of your intended audience – even if it is an audience of one.
This course also takes you through the selection of an appropriate medium and context for
a given message, and suggests strategies for delivering a well-planned message and
eliciting feedback after your message is delivered.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
COMMUNICATION SKILLS
32
Professional Communications Certificate:
Write This WayThis workshop will help you to improve your business writing, report writing, and proposal
writing and allow you to feel confident about your use of English grammar. Participants
will learn about the “Four steps of Writing for Action: and each participant will receive a
copy of “Write This Way: Getting Words to Drive Action”.
Date: Wednesday, October 30, 2013
Time: 1:00 pm - 4:15 pm
Facilitator: Pat Butler
Location: Room B105
Professional CommunicationsCertificate OverviewThe Professional Communications Certificate has been designed to help you build more
effective, professional communication skills in the workplace. This certificate provides
flexibility and participants can choose among a variety of workshops to customize their
certificate. Courses will cover various areas of communication including writing, listening,
reading and verbal communication skills.
To receive a Certificate of Completion, you must:
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Complete the foundation course, “Insights Into Communication.”
Take at least one course from each of the four communication skill areas.
Satisfactorily complete 12 of the 17 courses.
NEW
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
33
Business Professional Certificate OverviewWe are excited to announce the updating of the Administrative Professional Certificate. We
have updated this certificate and combined some of the categories and are now offering 3
separate focused certificates in the areas of Technology, Business Fundamentals and
Planning & Organizing skills. If you are currently working towards your APC please contact
Maureen Martin-Edey on extension 4509 and we will work with you to help you complete
the certificate or get you started on the new certificates being offered.
We will continue to expand our Business Professional Certificate offerings, so please keep an eye
out for these new offerings.
A certificate will be rewarded at the completion of all courses in each area.
Please note in Technology skills each level is a separate certificate.
Level 1
Technology Skills
Level 2 Specialized
Getting Acquainted With MS Office MS Word
MS Excel
MS PowerPoint
MS Access
MS Excel - Formulas
Adobe Acrobat
MS Publisher
Device Training
Internet Basics
Windows File Management
Introduction to MS Outlook
Offered this fall: Introduction To MS Outlook, MS Excel, MS Publisher
Business Fundamentals
Writing ReportsFinance for Non-Financial Administrators
Preparing ProposalsCreating Effective Business Plans
Project Management
The Process of Negotiation - E-Learning
Goal Setting
Understanding Processes - E-Learning
Offered this fall: Finance for Non-Financial, Creating Effective Business Plans, Understanding
Processes, The Process of Negotiation
Planning & Organization Skills
Event PlanningTime Mastery
Mind MappingEfficiency at Work
Getting Organized With OutlookOrganizing Your Workspace
Offered this fall: Getting Organized with Outlook, Time Mastery
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Technology Skills:
An Introduction to MS Outlook 2010This is a 2 hour introductory workshop for those who are new to Outlook 2010 and would
like to get started using the many features that Outlook 2010 has to offer.
Course Content:
Using the Reading Pane, Navigation Pane,To-Do Bar:
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Composing and sending emails.
Message options.
Formatting text.
Spell check.
Reply and forwarding.
Flagging message for follow-up .
Using color categories.
View in conversation mode.
Sorting messages.
Changing views.
Receiving Email:
More Features:
Contacts:
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Recall or resending a message.
Using Out of Office.
Delay sending a message.
Signature.
Adding contacts.
Viewing, editing and sorting.
Creating contact group.
Date: Tuesday, October 8, 2013 or
Tuesday, November 12, 2013 or
Tuesday, December 10, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Tony Mayadunne
Location: Computer Lab - L132
NEW
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Name the Excel window components:
toolbar, formula bar, sheet tabs, cells, rows,
and columns.
Explore the new Excel task panes.
Display, hide and move toolbars.
Efficiently move through the worksheet.
Proficiently select cells and ranges.
Create time-saving Excel formulas using
addition, subtraction, multiplication and division.
Effectively use the following Excel functions:
SUM, AVERAGE, MIN, MAX and COUNT.
Technology Skills:
MS Excel - IntroductionIn this course you will be introduced to the functionality and capabilities of Microsoft Excel.
Learn to create and use professional calibre worksheets that will include text and numerical
data and to perform basic calculations.
Course Content:
Date: Monday, October 21, 2013
Time: 9:00 am - 4:00 pm
Facilitator: DPA Communications
Location: Computer Lab - L132
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Avoid mistakes using the new error checking
command.
Quickly insert, delete or hide cells, rows, and
columns.
Discover many unique techniques to cut,
copy and paste in Excel.
Enhance the appearance of your worksheet
using the many formatting commands.
Name, move and copy worksheets.
Use the page setup command to setup and
then print your worksheet.
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
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NEW
Technology Skills:
MS Excel - Intermediate/AdvancedThis course will increase your productivity, show you many advanced functions and show
you how to manage lists of data in Excel.
Course Content:
List Management:
Workbook Management:
Macros and Templates:
Introduction to Pivot Tables:
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Apply the new themes and styles to help you
create a unified design within your workbook.
Add records directly on the worksheet or use
the Data Form.
Analyze your data more efficiently using the
improved sorting command.
Create a custom sort order list and use it.
Use the Subtotal command.
Create an automatic Outline to display only
subtotals and grand totals.
Work with multiple worksheets and
consolidate data.
Protect parts of or the entire worksheet and
also protect the workbook.
Create and use a simple Macro which
records repetitive tasks in Excel.
Create a template for files you use frequently.
Learn how to create a pivot table to
summarize, organize, analyze and compare
large amounts of data
Learn how to use the new data slicers in
Office 2010.
Date: Monday, November 4, 2013 and Monday, November 11, 2013
Time: 9:00 am - 4:00 pm
Facilitator: DPA Communications
Location: Computer Lab - L132
Productivity:
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Get acquainted with the Ribbon and Quick
Access Toolbar in Office 2007 and 2010.
Get acquainted with the new Backstage View
in Office 2010.
Learn how to customize the Quick Access
Toolbar.
Create an absolute cell reference.
Use range names to quickly go to a range or
use the range name in a formula.
Identify trends in your data using the
improved conditional formatting features.
Insert cell comments to make your work
easier to review.
Use the IF, COUNTIF, SUMIF, ROUND, TODAY
and LOOKUP functions.
Nest functions such as the SUM function
with the IF function.
Show your data with the new enhanced
chart layouts and styles to make charts
more lively and informative.
Create tiny charts called Sparkline’s that
provide a visual representation of your data
in Office 2010.
Advanced Functions:
Charts:
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
36
Working with Graphics:
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Creating picture frames.
Importing, cropping, sizing and rotating
pictures.
Manipulating picture frames.
Wrapping text around graphics Tables and
Mail Merge.
Creating and formatting tables.
Adding and deleting rows and columns.
Generating a mail merge to create custom
publications for specific clients.
Running an email marketing campaign by
creating a merge to email.
Microsoft Publisher Environment:
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Working with Publisher’s new 2010 Ribbon.
Understanding the basic work area.
Viewing the various templates at startup.
Creating a new blank document.
Creating a document from one of Publisher’s
many templates.
Using a font and colour theme.
Creating ruler and layout guides.
Setting up personal or business information.
Creating text frames.
Entering and importing text into text frames.
Formatting text by changing fonts, size, type
style, leading, kerning, and tracking.
Automating formatting using styles.
Rotating text.
Using tabs and indents.
Linking and unlinking text frames.
Creating a New Document:
Working with Text:
Technology Skills:
MS PublisherLearn to use Microsoft Publisher 2010 to create flyers, newsletters, business cards, brochures
and other types of publications. During this course, students will create text and picture
frames, link text frames, and create other types of drawing objects. Both text and graphics will
be manipulated using many strategies. In addition, a mail merge will be generated to create
customized flyers and newsletters as well as to generate emails to clients.
Course Content:
Date: Monday, October 28, 2013
Time: 9:00 am - 4:00 pm
Facilitator: DPA Communications
Location: Computer Lab - L132
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NEW
Business Fundamentals:
Creating Effective Business PlansA business plan helps you clearly see the opportunities and obstacles you will face as you
pursue your business idea. With a well-prepared plan, you stand a better chance of getting
the support you need to succeed. This course describes what a business plan is, how to
prepare to create your plan by defining your purpose, doing research, and establishing goals.
Recognize examples of the four key elements of a business plan.
Prepare steps in developing a business plan.
Recognize guidelines for creating an effective business plan.
Distinguish between different parts of a business plan.
In this workshop you will learn how to:
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Date: Wednesday, December 4, 2013
Time: 1:00 pm – 4:15 pm
Facilitator: Tony Mayadunne
Location: Community Room
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
38
NEW
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PROFESSIONAL CERTIFICATEBUSINESS SKILLS
39
Business Fundamentals:
Finance for Non-Financial AdministratorsThis workshop will take some of the mystery out of finance and accounting to give you
practical and relevant financial skills to budget and plan more effectively, and to make
better business decisions. In this workshop you will learn how to:
Budget and plan more effectively.
Make sense of financial statements.
Understand the language of finance.
Control costs and identify improvement opportunities.
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Date: Friday, November 22, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Tony Mayadunne
Location: Community Room
Business Fundamentals:
Understanding Processes - E-LearningThis course shows you how to understand different types of processes, break a process
down into a sequence of activities, and analyze the sequence for problems.
Defining the Process.
Mapping the Process.
Participating in the Process.
Analyzing the Process.
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To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
NEW
Business Fundamentals:
The Process of Negotiation - E-LearningThe intent of this course is to prepare you to negotiate from a place of strength, not fear. The
process and stages of negotiation are explained in a step-by-step, practical way. Investigator,
presenter, bargain-hunter, and winner - you'll explore how to assume each of these roles as
you learn about the essential aspects of what you need to know and do before, during, and
following negotiation. From the beginning, you'll discover how to ask for what you want and
how it is possible to achieve a win-win solution in any negotiation situation.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Business Professional Certificate OverviewWe are excited to announce the updating of the Administrative Professional Certificate. We
have updated this certificate and combined some of the categories and are now offering 3
separate focused certificates in the areas of Technology, Business Fundamentals and
Planning & Organizing skills. If you are currently working towards your APC please contact
Maureen Martin-Edey on extension 4509 and we will work with you to help you complete
the certificate or get you started on the new certificates being offered.
We will continue to expand our Business Professional Certificate offerings, so please keep an eye
out for these new offerings.
A certificate will be rewarded at the completion of all courses in each area.
Please note in Technology skills each level is a separate certificate.
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
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NEW
Date: Tuesday, October 29, 2013
Time: 1:00 pm - 4:15 pm
Facilitator: Susan Gregory
Location: Computer Lab - L132
Planning & Organizational Skills:
Getting Organized With OutlookThis half-day course provides a personalized process for you to organize your work and your
life, while providing you with the technical details of how to use a very flexible and widely
available tool: Microsoft Outlook.
Course Highlights:
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An overall method to get organized and stay
organized.
How to organize your work so you can quickly
see what your projects and priorities are.
Create tasks or appointments from emails in
seconds.
How to clean up your inbox.
Configure Outlook to reduce distraction from
incoming emails.
Shortcuts to entering contact information.
Key details for using each feature: Mail,
Calendar, Contacts, Tasks, Notes.
Benefits of Participation:
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Clear your email inbox.
Stop re-reading the same emails.
Be reminded of key contacts to follow-up
with.
Organize your tasks, projects, calendar and
contacts.
Keep all of your important information in
one place.
Save time by eliminating the need to write
a new to-do list daily.
How to upload your contacts to LinkedIn.
How to sync your Calendar, Tasks and
Contacts to your smartphone.
How to stay organized when you don’t have
a smartphone and don’t want one!
Bonus Tips:
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NEW
Planning & Organizational Skills:
Time MasteryTime is the universal constraint. In this course we explore skills in self-discipline, time
management, personal organization and planning. Each participant conducts a self-
assessment of 12 potential time wasters to determine how effectively they are in dealing
with each. Once weaknesses are identified, we will look at the organizational and
motivational techniques available to overcome these problems. Personal effectiveness and
time management are examined in depth, in order to manage time and resources and
ensure that work is completed efficiently. Participants will develop action plans that focus
on those areas which require improvement.
Date: Wednesday, December 11, 2013
Time: 8:00 am - 4:15 pm
Facilitator: Pierre Marchand
Location: Room B106
LinkedInDo you have a LinkedIn account but not sure what to do with it? In this session you will
learn the benefits of social media. Jason John, Relationship Manager from LinkedIn Canada
will share with you how to maximize your LinkedIn account by sharing the top 5 essentials
of a LinkedIn profile, teach you how to build your professional network and help you
discover how to develop your personal brand identity using your LinkedIn profile.
Date: Thursday, October 24, 2013
Time: 2:00 pm – 3:30 pm
Facilitator: Jason John, , LinkedIn Canada
Location: Room B110 (Lakeshore)
Date: Monday, November 18, 2013
Time: 12:00 noon - 1:30 pm
Facilitator: Jason John, , LinkedIn Canada
Location: Room L132
Relationship Manager
Relationship Manager
ADMINISTRATIVE
PROFESSIONAL CERTIFICATEBUSINESS SKILLS
42
CUSTOMER SERVICE
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Customer Service Fundamentals - E-LearningGood customer service and strong customer relationships begin with building rapport.
Building rapport requires knowing your customer, understanding their situation, and
providing an empathetic ear for them to voice their concerns. Building rapport can lead to
great customer relationships between individuals as well as the company they represent.
This course covers how to build rapport with customers by being customer-focused.
This includes being able to connect with your customers, being positive, paying close
attention to the customers' needs, and understanding their feelings by empathizing with
them. Materials designed to support blended learning activities aligned with this course are
available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Creating the “Wow” in the CustomerExperienceIn this full day workshop you will learn that what matters most now is the ‘customer
experience’. This cutting-edge session is about creating experiences that connect with
your customers, colleagues, or students. The Customer Experience is all about, “how you
made them feel.” We’ll help you ‘WOW’ your customers by sharing with you how to turn
ordinary moments of contact into extraordinary ones!
This course can be customized for teams/departments. If you would like to bring this training
to your team please contact Gordon Nicoll, Manager, Training & Development at ext. 5681.
Date: Friday, November 8, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Theresa Syer
Location: Room B118 (Lakeshore)
NEW
CUSTOMER SERVICE
44
Internal Customer Service - E-LearningDo you know who your customers are? In a customer-focused company, everyone knows
they are responsible for excellent external customer service, but who meets the needs of
internal customers? Whether you realize it or not, when you do things to help other people
within your company do their jobs better, you are providing internal customer service.
Internal customer service occurs every time you or a colleague requires information or a
service from someone else within the company, and the quality of that service often has a
huge impact on the overall quality of service delivered to external customers.
This course explores who internal customers are, the expectations placed on serving
internal customers, and how to treat your coworkers as you would your external
customers. Materials designed to support blended learning activities aligned with this
course are available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Customer Service Over the Phone - E-LearningCan you hear a smile over the phone? When you're providing customer service over the
phone – without the benefits of face-to-face interaction with your customer – it can be
challenging to establish the right relationship for excellent service. Just like for face-to-face
customer service, there are many techniques for service over the phone that can help you
to consistently deliver the best customer service.
This course covers the basic rules for answering a customer call including greeting the
customer and offering your assistance. It includes information on how to make a good
impression by listening and using questions to probe for more information, using your tone,
and being able to empathize and be sincere with the customer. This course also describes
ways of reflecting or adapting to your customer's style. In the end, customer service should
focus on how to better serve and benefit the customer. Materials designed to support
blended learning activities aligned with this course are available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
CUSTOMER SERVICE
45
Confrontations and Conflict - E-LearningHow do you handle angry and confrontational customers? One of the most challenging,
and potentially uncomfortable responsibilities of a customer service person is dealing with
angry customers. By following a few simple techniques such as letting the customer vent,
and expressing empathy towards the customer's situation, you can usually defuse tense
situations without incident.
This course explores typical trouble spots in dealing with angry customers, including
reasons for customer dissatisfaction and things customer service people should refrain
from saying or doing to avoid adding to the customer's frustration. Materials designed to
support blended learning activities aligned with this course are available from the
Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
CAREER DEVELOPMENT
46
Career Development CertificateThis 2 day certificate program is an extremely enlightening experience that will provide
participants with tools to take control of their careers and identify future opportunities that
are aligned with their skills, strengths, and preferences. Participants are encouraged to
bring their Insights and Strengths profiles to these workshops.
This module will allow you to understand your own blend of skills, experience, values, needs
and as a result, you have a far greater chance to find the job or career path that plays to
your strengths. Self-assessment involves critically reflecting on these areas so that you can
understand what type of career will fulfil you, as well as recognize the specific skills and
qualities that you have to the role.
This module will give you the opportunity to strengthen your resume and cover letters, and
give you strategies and resources for finding work that plays to your strengths.
Interviewing can be the most stressful part of a job search. This module will assist you in
developing effective interview skills that will give you an opportunity to show you are an
enthusiastic worker who would do a job well.
Career resiliency describes the ability to manage your own career success, your personal and
professional development, and your ability to adapt to the changing business environment.
Module 1: Career Planning and Self-Assessment
Module 2: Resumes and Cover Letters
Module 3: Interviewing Skills
Module 4: Becoming Change Resilient During Career Transition
Please note: Participants must attend both days.
Date: Thursday, November 21, 2013 and Thursday, November 28, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Mary DiCaro
Location: Community Room
EMPLOYEE WELL BEING
47
Creating Your Financial Road Map –Lunch & LearnThis lunch & learn session is hosted by a financial advisor. Here’s what will be discussed
during this session:
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Financial considerations while in good health.
Covering costs of long term care.
Health care coverage in Canada.
What is the financial impact of suffering from a disability or critical illness.
Do you need coverage beyond your group plan.
How to protect yourself financially.
Date: Wednesday, November 20, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: John Kaukonen,
Location: Room B118 (Lakeshore)
Sun Life Financial Advisor
EMPLOYEE WELL BEING
48
Office ErgonomicsMany of us perform much of our work in front of a computer. The human body is
generally not designed to sit for extended periods of time or to perform repetitive tasks
on the computer. A safe and comfortable workstation is essential in reducing and
preventing strain on our muscles and joints.
This session will:
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Introduce the concept of ergonomics.
Describe the types of risk factors that pertain to an office computer workstation.
Show you how to set up a safe, healthy and comfortable workstation.
Provide an overview of good work practices that can prevent or minimize injury
and discomfort.
Date: Wednesday, October 16, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Dean Case, Public Services Health & Safety Association
Location: Room B118 (Lakeshore)
Date: Monday, November 25, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Dean Case, Public Services Health & Safety Association
Location: Room B105 (North)
EMPLOYEE WELL BEING
49
Score High with your Nutritional Colours!Its common knowledge that colourful fruits and vegetables are good for you, but do you
know why? How do you rate your everyday consumption?
Come to this enlightening nutritional Lunch ‘n Learn session to discover what fruits and
veggies score:
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The highest marks for vitamin & mineral content.
Highest on the ORAC scale – rich in antioxidants to ward off illness and ailments.
On a phytochemical level to keep you healthy and energized throughout the day.
We’ll discuss why Canada’s Food Guide and other nutritional sources recommend
appropriate amounts of these colourful foods in your diet, and how you can personally
build your own guide. See how you score in your daily intake – are you a straight A
student, or is there room for improvement?
Date: Tuesday, October 15, 2013
Time: 12:00 noon - 1:00 pm
Facilitators: Maureen Martin-Edey & Leanne Henwood-Adam
Location: Room B308
NEW
EMPLOYEE WELL BEING
50
Setting and Achieving Your GoalsSetting goals can help you achieve your desires in life. However, relatively few people
actually prepare their objectives, perhaps because they feel that they do not have the
time, the skills, or the resources to do so, or are hesitant to commit to their
achievement. This session will address the common challenges that participants may
face as they begin to focus on their positive future. It will also discuss proven strategies
to design goals, evaluate their completeness, and implement a plan to achieve them.
At the end of this session, participants will be able to do the following:
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Understand the benefits of goal setting.
Design their personal goals using proven goal setting formulas.
Implement effective strategies to measure goal achievement.
Date: Wednesday, October 23, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: Shepell-FGI
Location: Room B105
NEW
EMPLOYEE WELL BEING
51
Stress Mastery (Stress Map)This full-day workshop will provide tips and techniques to help you achieve peace of
mind, productivity and performance in the face of change. You will come away with a real
understanding of what you need to do to maintain your strength and resiliency. This is a
personalized program using the Stress Map® tool. StressMap® is the most widely used
self-assessment stress management questionnaire in Canada.
StressMap®will help participants to:
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Explore sources of stress and personal responses to them.
Pinpoints strengths and vulnerabilities.
Detects burnout zones.
Help chart new strategies for enhancing personal health and overall performance.
Date: Thursday, October 17, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Jim Dixon
Location: Room B105
52
Calendar - October 2013Monday Tuesday Wednesday Thursday Friday
1 2 3 4
7 8 9 10 11
14 15 16 17 18
21 22 23 24 25
28 29 30 31
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:30 am - 4:30 pm
Mental Health
First Aid Training
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
10:00 am - 12:00 noon
Prepare For Your
Performance Review –
Support Staff
10:00 am - 12:30 pm
Pathways to Human Rights
Education and Action
12:00 noon - 1:00 pm
Score High with your
Nutritional Colours!
10:00 am - 12:00 noon
Office Ergonomics
8:45 am - 4:15 pm
Stress Mastery
(Stress Map)
8:45 am - 4:15 pm
Insights Into
Communications
9:00 am - 4:00 pm
MS Excel - Introduction
10:00 am - 12:00 noon
Performance
Management At Humber
12:00 noon - 1:00 pm
Setting and Achieving
Your Goals
8:30 am - 1:30 pm
New Employee Orientation
1:00 pm - 4:30 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Worker)
2:00 pm – 3:30 pm
8:45 am - 12:00 noon
StrengthsQuest
10:00 am - 12:30 pm
Pathways to Human Rights
Education and Action
9:00 am - 4:00 pm
MS Publisher
8:30 am - 12:00 noon
The Complex Art
of Feedback Pt. 1
1:00 pm - 4:15 pm
Getting OrganizedWith Outlook
9:00 am – 12:30 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Worker)
1:00 pm - 4:15 pm
Write This Way
53
Calendar - November 2013Monday Tuesday Wednesday Thursday Friday
1
4 5 6 7 8
11 12 13 14 15
18 19 20 21 22
25 26 27 28 29
9:00 am - 4:00 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Supervisor)
8:45 am - 12:00 noon
Change Style Indicator
9:00 am - 4:00 pm
MS Excel -
Intermediate/Advanced
9:00 am - 4:00 pm
MS Excel -
Intermediate/Advanced
8:30 am - 12:00 noon
The Complex Art
of Feedback Pt. 2
11:30 am - 1:30 pm
Managing Within the
Collective Agreement:
Time and Attendance
8:45 am - 12:00 noon
Creating the “Wow” in
the Customer Experience
10:00 am - 12:00 noon
Tackling Performance
Issues
8:30 am - 4:30 pm
Mental Health
First Aid Training
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
8:30 am - 4:30 pm
Mental Health
First Aid Training
1:00 pm - 3:30 pm
Pathways to Human Rights
Education and Action
1:00 pm – 4:15 pm
Discover Your
Dynamic Voice
9:00 am - 4:00 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Supervisor)
12:00 noon - 1:30 pm
8:30 am - 12:00 noon
Managing For Results
8:30 am - 1:30 pm
New Employee Orientation
12:00 noon - 1:00 pm
Creating Your Financial
Road Map - Lunch & Learn
8:45 am - 4:15 pm
Career Development
Certificate
8:45 am - 4:15 pm
Career Development
Certificate
9:00 am - 4:00 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Supervisor)
8:30 am - 4:30 pm
Mental Health
First Aid Training
10:00 am - 12:30 pm
Pathways to Human Rights
Education and Action
8:45 am - 12:00 noon
Finance for Non-Financial
Administrators
8:30 am - 4:30 pm
Mental Health
First Aid Training
11:30 am - 1:30 pm
Managing Within the
Collective Agreement -
Strategic Contract Staffing
10:00 am - 12:00 noon
Office Ergonomics
8:30 am - 12:00 noon
Behaviour Based
Interviewing
1:00 pm – 4:30 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Worker)
8:45 am - 12:00 noon
Emails at Work
54
Calendar - December 2013Monday Tuesday Wednesday Thursday Friday
2 3 4 5 6
9 10 11 12 13
16 17 18 19 20
23 24 25 26 27
30 31
To Register for online learning
please complete the Fall 2013
Registration Form.
1:00 pm – 4:15 pm
Creating Effective
Business Plans
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:30 am - 4:30 pm
Mental Health
First Aid Training
12:00 noon - 1:00 pm
What is my
Carbon Footprint?
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
8:30 am - 1:30 pm
New Employee Orientation
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:00 am - 4:15 pm
Time Mastery
8:30 am - 4:30 pm
Mental Health
First Aid Training
9:00 am – 12:30 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Worker)
8:45 am - 4:15 pm
Franklin Covey’s 7 Habits
of Highly Effective People
Maximizer Workshop
9:00 am - 4:00 pm
Occup. Health and Safety/
Preventing Workplace
Violence and Harassment
Training (Supervisor)
Thursday, September 26, 2013
New Employee Orientation
Friday, October 4 & 11, 2013
Mental Health First Aid Training
Tuesday, October 8, 2013
An Introduction to MS
Outlook 2010
Wednesday, October 9, 2013
Prepare For Your Performance
Review – Support Staff
Tuesday, October 15, 2013
Score High with your
Nutritional Colours!
Wednesday, October 16, 2013
Office Ergonomics
Thursday, October 17, 2013
Stress Mastery (Stress Map)
Friday, October 18, 2013
Insights Into Communications
Monday, October 21, 2013
MS Excel - Introduction
Tuesday, October 22, 2013
Performance Management
At Humber
Wednesday, October 23, 2013
Setting and Achieving Your Goals
Thursday, October 24, 2013
New Employee Orientation
Friday, October 25, 2013
StrengthsQuest
Monday, October 28, 2013
MS Publisher
Tuesday, October 29, 2013
The Complex Art of Feedback Pt. 1
Getting Organized With Outlook
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Wednesday, October 30, 2013
Write This Way
Monday, November 4, 2013
Change Style Indicator
Monday, November 4 & 11, 2013
MS Excel - Intermediate/Advanced
Tuesday, November 5, 2013
The Complex Art of Feedback Pt. 2
Thursday, November 7, 2013
Managing Within the Collective
Agreement: Time and Attendance
Friday, November 8, 2013
Creating the “Wow” in the
Customer Experience
Tuesday, November 12, 2013
Tackling Performance Issues
An Introduction to MS
Outlook 2010
Tues. Nov. 12 & Wed. Nov. 13, 2013
Mental Health First Aid Training
Thursday, November 14, 2013
Discover Your Dynamic Voice
Monday, November 18, 2013
Tuesday, November 19, 2013
Managing For Results
Wednesday, November 20, 2013
New Employee Orientation
Creating Your Financial Road
Map – Lunch & Learn
Thursday, November 21 & 28, 2013
Career Development Certificate
Friday, November 22 & 29, 2013
Mental Health First Aid Training
Friday, November 22, 2013
Finance for Non-Financial
Administrators
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Monday, November 25, 2013
Managing Within the
Collective Agreement -
Strategic Contract Staffing
Office Ergonomics
Tuesday, November 26, 2013
Behaviour Based Interviewing
Wednesday, November 27, 2013
Emails at Work
Wednesday, December 4, 2013
Creating Effective Business Plans
Thurs. December 5 & Fri. Dec. 6, 2013
Mental Health First Aid Training
Monday, December 9, 2013
What is my Carbon Footprint?
Tuesday, December 10, 2013
An Introduction to MS
Outlook 2010
Wednesday, December 11, 2013
New Employee Orientation
Time Mastery
Wednesday, December 11 & 18, 2013
Mental Health First Aid Training
Friday, December 13 , 2013
Franklin Covey’s 7 Habits of
Highly Effective People
Maximizer Workshop
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Skill Soft E-Learning:
Being an Effective Team Member
Enhancing Listening Skills
Getting Results by Building
Relationships
Managing Your E-mail
Targeting Your Message
Understanding Processes
The Process of Negotiation
Customer Service Fundamentals
Internal Customer Service
Customer Service Over the Phone
Confrontations and Conflict
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Registration FormPlease copy your completed Registration Form and send it to HR Services by email at [email protected],
through internal mail, or by fax to 416-675-4708, North Campus. You will receive an email confirmation.
I would like to attend the following workshops:
If Support Staff, please ensure your Manager has approved your attendance.
Support Admin FacultyEmployee Group: Status: Full-Time Part-Time Contract(Circle One)
Manager's Signature Date(Please Print)
Manager's Name
North Lake OtherDept./School: Campus:(Circle One)
(Please Print)
Tel. Ext.:Name:
55
Support Staff Appreciation Week 2014Humber’s 26th Annual Support Staff Appreciation Week will take place from February 18-21,
2014. Throughout the week there are many professional development, college knowledge
and personal effectiveness workshops offered to Humber Staff. Each year this themed week
is highlighted with a Support Staff Appreciation Lunch that is exciting, entertaining and
educational as a keynote speaker is invited to speak on a subject of their expertise.
The entire week and luncheon is put together by the SSAW Committee who work hard and
have some fun in the months leading up to SSAW.
If you are interested in joining the committee, please contact to find out
more: .
Gordon Nicoll
Support Staff Appreciation Week 2013 - LuncheonSupport Staff Appreciation Week 2013 - Luncheon