CommunicationNot just about language
Ian Morrison
• Scotland, UK– Terrible accent and stammer
• USA– UK and USA are two countries
divided by a common language
• Asia– So many different languages!!
Successful Communications
• Why we communicate?– Attaining qualifications– Finding friends– Making money– Growing families
Communication for success in business and
family
Express Yourself!
• What you say?– Words– Text, SMS and email
• How you say it?– Tone. Humor or anger.
• Who says it?– Body language
Aspects of Communication
Brand, symbolic and visual
Communications
Much Communication is Non Verbal
Honesty in Communication
• Saying “Yes” when you mean…– “No”– “I don’t know”– “I wish I knew what you’re
talking about”– “Maybe now but not later”
• Stores up problems for later• Causes miss-understanding • Is a failure of communication
More Than Just Words• English is not the critical
requirement for good communication– Not just what you say– Not just about language
• Put more thought into it. Thought is cheap and can be expressed in any language– When you say it– Who you say it to– Why you say it– How often you say it
PUT YOUR THINKING CAP ON
Summary• Use all media, channels and avenues– Rich communications– Be visual
• Be honest– Build relationships based on a reputation for truth
• Think about what you want to say– Communicate effectively