© 2020 Openforce. All Rights Reserved. Trademarks featured herein are the property of their respective trademark owners. Any use of non-Openforce trademarks is intended for reference or identification purposes only and does not indicate affiliation, sponsorship, or endorsement of Openforce or any Openforce product or service.
IC Recruitment, Onboarding and Retention
Today’s speakers
2Openforce® Proprietary & Confidential
Wendy GreenlandChief Operating Officer
Openforce
Rob SlackIndustry Relations Executive
Openforce
Today’s agenda
• Recruiting best practices
• Technology and recruiting
• The power of marketing
• Streamlining the onboarding process
• The importance of retention
3Openforce® Proprietary & Confidential
Technology and recruiting
• Be mobile-friendly
• Create online profiles to quickly qualify respondents
• The power of social media likes, shares and going viral
4Openforce® Proprietary & Confidential
Recruiting best practices
• Where to advertise
• How to source candidates directly
• Highlight the benefits of working with you
• Track where results are coming from, including:
• Source
• Day
• Time
5Openforce® Proprietary & Confidential
The power of marketing• Be careful with your ad copy
• Offer employee and contractor referrals and rewards
• Don’t dismiss a little humor
• Act fast and stay in touch
• Every hour that goes by is an hour the candidate is “looking for something better”
6Openforce® Proprietary & Confidential
Streamline the onboarding process
• Remove time-delay obstacles
• Verify compliance documentation before contracting
• Consider breaking up vetting to save money
7Openforce® Proprietary & Confidential
1. GetMVR
If they pass2. Order
Background Check
If they pass3. Order Drug
Screening
(Consider swabbing before full test to reduce the final time-consuming step.)
Retention is just as important
• What is the cost of your cohort churn?
• Negotiate rates and allow the driver to make a profit
• Align with a program that offers driver benefits
• Use a third party to conduct video training on specific client needs
• Don’t leverage amounts owed for just any reason
• Be nice! Kindness builds bonds/loyalty
8Openforce® Proprietary & Confidential
9Openforce® Proprietary & Confidential
Questions?