Company ProfileThe Massachusetts Technology
Collaborative (MassTech) is an economic
development agency devo ted to growing
the t echnology sector across
Massachusetts by promoting startups
and entrepreneurship, support ing
key R&D initiatives and encouraging
col laborative p rojects between
government, academia and industry.
ObjectiveReplace a homegrown legacy solution with
a more automated, easy- to-use cont racting
system that would st reamline workflows,
create more efficient approval processes,
increase visibility fo r project managersand improve adoption by agency staf f.
Results• Improved adoption
• Bet ter visibility into workflow,
helping to identify bottlenecks
• Ensured contract compliance
• Allowed staf f to manage more
types o f agreements, unifying
approvals in one system
• Enabled a more efficient
end-to-end p rocess
MassTech enhances compliance and oversight while increasing contract visibility and user adoptionMassTech w anted t o replace a cumbersome, semi- manual legacy system with a mo re flexible, au tomat ed and t ransparent cont ract management solution.The Icertis Cont ract Management plat form g reat ly improved cont ract visibil ity. The plat form’s ease o f use led to ful l adopt ion by the agency’s sta f f and a more eff icient management syst em—from p rocurement th rough cont racting, invoicing and compliance.
The agency’s users are seeing eff iciency improvements, as they can now easily t rack where agreements are in the workf low p rocess, easily f ind key relat ed documents and, in doing so, save employee t ime and publ ic dollars.
Business ChallengeMassTech is a publ ic agency that handles mult i-mi l l ion-dol lar p rojects fo r the
Commonwealth o f Massachusetts. The organizat ion struggled fo r years wi th
a cumbersome, customized cont rac t management system that was further
const rained by a manual paper p rocess.
Users across the o rganizat ion wanted mo re visibil ity and standardizat ion
in the cont ract ing p rocess: I t was hard t o know where cont racts were in
the workflow. In addit ion, ou tdated language and t emplat es were used
inadver tent ly. As a result, adopt ion o f the system was low, slowdowns were
common and staf f efficiency was direct ly impacted.
SolutionThe Icertis plat form helped MassTech comple tely change the way i t managed
cont racts via an intui t ive user in terface, standardized and easy- to-conf igure
t emplates, flexible workf lows and a t ransparent view into the overall p rocess
and agreements across all stages. Improved ease o f use and seamless
in tegrat ion wi th Microsof t Off ice p roducts has led t o far g reater adopt ion by
agency staf f.
“W e selected the Icertis Cont ract Management plat form because o f its flexible
workf low, the t ransparency i t p rovides users in to our cont ract ing p rocess and
its intuit ive user interface,” says Marybeth Dixon, Senior Manager o f Corporate
Systems & Financial Operations at MassTech. “W e use the syst em no t just for
cont ract ing, bu t also fo r p rocurement, the p re-cont rac t approval p rocess,
cont rac t invoic ing and cont rac t compliance. As we’re funded through publ ic
investments, i t ’s cri t ical that we m ove p rojects quickly and eff icient ly, while
also p roviding the necessary in ternal and ex ternal openness that is expected
o f a publ ic agency.”
Results“The flexibi l i ty o f the system allows us t o have many d i f ferent types o f
agreements and to easily see the relationships between them,” says Dixon.
“Our users are now able t o see where their agreements are in the workflow
p rocess, something we were lacking in the past. Having standardized
t emplates in Icertis has further st reamlined our in ternal p rocesses, as all o f the
legal and cont ract ing language is kep t current in these t emplates.”
Over 75% o f employees now use the system, whether t o init ia te, approve
o r view cont racts. Addit ional ly, the agency’s finance department reports
increased oversight due to the system’s automated checks on the financial
aspects o f cont racts prior t o payment.
We use the system not
just for contracting, but
also for p rocurement, the
pre-contract approval
p rocess, contract invoicing
and contract compliance.”
Marybeth Dixon,Senior Manager of Corporate Systems& Financial Operations, MassTech
About IcertisIcertis is the leading p rovider o f con t rac t li fecycle management in the cloud. Icertis Cont rac t Management is an innovat iv e, easy- to-use plat f orm that is highly conf igurable and cont inually adapts t o your complex business needs.
Today, the Icert is plat form is used t o manage 2 mil lion+ con t racts, by5 0 0,0 0 0 + users, in 90+ countr ies and 40+ languages. W ith its in tel l igent w ork f low and bui l t - in analytics, the Icertis plat form p rovides ongoing con t ractual insights and best -o f - b reed con t rac t management , enabling cust omers t o increase compl iance, imp rove governance and mit iga t e risk.
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