Retail Market Design Service
IGG Agenda 4th May 2016
Minutes from Previous IGG Meeting 13:45 – 13:50
SEAI Presentation 13.50 – 14:10
Review of Action Items 14:10 – 14:25
CER Update 14:25 – 14:40
Gemserv Update 14:40 – 14:50
MRSO Update 14:50 – 15:00
ESB Networks Update 15:00 – 15:15
Retail Market Design Service Update 15:15 – 15:35
AOB 15:35 – 15:40
Next Steps 15:40 – 15:45
4th May 2016
Retail Market Design Service
IGG Meeting Conference Call Participants
IGG Meeting Conference Call Facility Etiquette
All participants are kindly requested to do the following when they join the Conference Call.
1. When you are placed into the Conference Call please introduce/identify yourself clearly to all the
other participants on the Conference Call.
2. Once you have identified yourself please press “ * 6 ” (Star 6) on your phone to mute your phone’s
microphone.
3. When you wish to speak simply press “ # 6 ” (Hash 6) . This un-mutes your phone’s microphone.
4. When you have finished speaking please press “ * 6 ” (Star 6) again to return your phone’s
microphone to mute.
4th May 2016
Retail Market Design Service
Minutes
Minutes (v1.0) from IGG meeting
9th March 2016
For Approval Today
4th May 2016
Electricity & Gas Prices in IrelandUpcoming changes to the EU Legislation
Weaknesses of current methodology/survey
• No clear definition of certain sub-components, what goes where…
• Insufficient detail to analyse price drivers
• Very limited information on prices for large consumers
New Elements
• Disaggregation of network costs into distribution and
transmission costs
• Reporting of disaggregated price components from
annual to half yearly, identical to tax level reporting
• Achieve a higher level of disaggregation of taxes and
levies
Business Electricity Consumption Bands
Annual Electricity Consumption
(MWh)
Consumption
bandLowest Highest
Share of
Market
Annual Spend
- up to (ex-vat)
Band IA - < 20 8.3% €4k
Band IB 20 < 500 31.0% €82k
Band IC 500 < 2,000 17.9% €272k
Band ID 2,000 <20,000 27.6% €2,322k
Band IE 20,000 < 70,000 10.1% €6,780k
Band IF 70,000 <= 150,000 5.1% €13,142k
Household Electricity Consumption Bands
Annual Electricity Consumption
(kWh)
Consumption
bandLowest Highest
Share of
Market
Annual Spend
- up to (ex-vat)
Band DA - < 1,000 1.8% €480
Band DB 1,000 < 2,500 10.3% €770
Band DC 2,500 < 5,000 36.0% €1,231
Band DD 5,000 <15,000 44.2% €3,180
Band DE >15,000 7.6%
Level of Detail
Prices excluding all taxes, fees,
levies and chargesIncludes only the energy and supply component
and the network component
Prices excluding value added
tax (VAT) and other recoverable
taxes
As above plus taxes, fees, levies and charges
considered as non-recoverable for non-
household customers. For household final
customers this price level includes the energy
and the network components as well as taxes,
fees, levies and charges but excludes VAT.
Prices including all taxes includes the energy and supply component, the
network component, as well as all recoverable
and non-recoverable taxes, fees, levies and
charges.
Price Level of Detail based on Taxation
Level of Detail
Energy and Supply Shall include the following end-user costs:
generation, aggregation, balancing energy,
supplied energy costs, customer services,
after-sales management and other supply
costs.
Network Shall include the following end-user costs:
transmission and distribution tariffs,
transmission and distribution losses, networkcosts after-sale service costs, system service
costs, and meter rental and metering costs.
Taxes, fee, levies and charges This component shall be the sum of all taxes,
fees, levies and charges.
Electricity Price Level of Detail for Components
Level of Detail – Sub-components Network
Transmission Costs Average relative share of transmission costs
for household and non household
consumers
Distribution Costs Average relative share of distribution costs
for household and non household
consumers
Electricity Price Level of Detail for Network Sub-components
Level of Detail – Sub-components
Taxes, fees, levies and charges
VAT Value added tax
Renewable and CHP Related to the promotion of renewable energy sources,
energy efficiency and CHP generation.
Capacity, Security,
Adequacy etc
Related to capacity payments, energy security and
generation adequacy; taxes on coal industry restructuring; taxes on electricity distribution.
Stranded costs and levies on financing energy
regulatory authorities or market operators.
Air Quality and
Environment Taxes on emissions of CO2 or other greenhouse gases
Nuclear Relating to the nuclear sector, decommissioning,
inspections and fees for nuclear installations.
Other taxes, fees, levies
and charges
All other taxes, fees, levies or charges not covered
above.
Electricity Price Level of Detail for Taxes Sub-components
The Sustainable Energy Authority of Ireland is partly
financed by Ireland’s EU Structural Funds Programme co-
funded by the Irish Government and the European Union.
http://www.seai.ie/Publications/Statistics_Publications/Electricity_and_Gas_Prices/
Thank you.
Retail Market Design Service
IGG Action Items
Updated IGG Action List issued in advance of meeting
�3 Actions closed since last IGG meeting:
�9 IGG Actions carried forward:
4th May 2016
Retail Market Design Service
Update on actions - Closed
AP No. TitleOrg.
Assigned to Date Closed Date Raised
985
MRSO CoLE Figures - Suppliers to check internally and ensure that they are not inputting Alpha Strings in the Name field of the 016 MM. Correct the issue if they are and report to RMDS who will refer to MRSO. Suppliers 09/03/2016 02/09/2015
1000Vulnerable Customers - ESBN to provide a detailed description of the current services it provides to Life, Non-Life and Special Services Register Customers ESBN 09/03/2016 13/01/2016
1003 CER to set up a Green Source Products Conference Call or Email. CER 09/03/2016 10/02/2016
4th May 2016
Retail Market Design Service
Update on actions – Open
AP No. TitleOrg.
Assigned to Date Due Date Raised
948
Data Protection - ESBN to report back on how the COLE process currently records the moving out of an occupant to identify whether the moved out customer details are retained in the ESBN system. If details are retained data protection concerns need to be investigated ESBN 04/05/2016 14/01/2015
986Technical Details - DR covering the importance of appropriate Technical Details (name and phone) to the 016 to be drafted. Detail to be added to MPD 01 & 02 ESBN 04/05/2016 02/09/2015
993
LTCA Next Steps - LTCA WG to convene following CER decision to support appointment of auditor. Terms of reference to be reviewed to account for pending I-SEM design confirmation. WG to submit update on terms of reference, chairperson, plan for progressing and project managing next stage of LTCA initiative at next IGG.
LTCA WG/Suppliers 04/05/2016 04/11/2015
1002
Eligible Customer Files - Suppliers/CER/ESBN to review the 3 Options presented by RMDS and respond to RMDS with their position by selection of one option and/or provision of comment Suppliers 04/05/2016 13/01/2016
1004
CoLE Process - ESBN to review the CoLE Process in relation to a Customer moving out with no immediate Customer move in. Determine recommended Technical and Business process options for managing this, including the implications for ESBN processes. Suppliers to provide comment on how they handle this CoLE scenario and highlight Supplier/Customer implications.
ESBN/ Suppliers 04/05/2016 09/03/2016
1005
Green Source Products - CER to send the Green Source Submission that was presented at the IGG to Suppliers. Suppliers to respond with comments and/or gaps. Suppliers to provide feedback on the Verification process being suggested, timelines outlined, the retrospective application and the need for a consistent set of guidelines for the Terms of Reference Suppliers need to supply coming out of the Audit.
CER/ Suppliers 04/05/2016 09/03/2016
1006
Green Source Products - Green Source Products - CER to provide details of the data to be sought under the Audit to Suppliers, to engage an Auditor(s) to undertake a consistent Green Source Products review within their organisations. CER 04/05/2016 09/03/2016
1007
Revenue Protection Timelines - Suppliers to send examples of Revenue Protection issues & resolution timelines to ESBN via RMDS. ESBN to consider developing a voluntary SLA for Revenue Protection Activities.
Suppliers/ ESBN 04/05/2016 09/03/2016
1008Vulnerable Customers SI463 – ESBN to provide comments on Suppliers Questions to Suppliers via RMDS. ESBN 04/05/2016 06/04/2016
4th May 2016
CER Update
Industry Governance Group
4th May 2016
Retail Market Assurance
Services for the Irish Electricity
Market
Lizzie Montgomerie
IGG
4 May 2016
Dublin
Assured Parties – April 2016
Gemserv 19
Number and type of live participants assured by Gemserv since 2005
NB this is not a reflection of the live market position.
9
7
21
81
Large
Small
Self Supplier
DSU
Export Supplier
Assurance Services: April 2016
Gemserv 20
New Entrants
Two Large
Suppliers
One Small
Supplier
Re-
Qualification
One Large (from
Small) Supplier
One Material
Change
Market Design
Releases
TIBCO Upgrade
Issue 24
IPT 1&2
Schema MDR
TIBCO Hub Upgrade Assurance Progress
• Next steps:
– Formal Assessment
– IPT2
– Reporting
Gemserv 21
Thank You
Lizzie Montgomerie
Head of Assurance
T: +44 (0) 20 7090 7750
W: www.gemserv.com
MRSO Update Gerry Halligan
4th May 2016
24 esbnetworks.ie
Market Message 010
January February March April May June July August September October November December
2014 24,339 27,531 28,279 33,915 30,387 28,754 33,560 31,262 33,495 36,321 35,743 24,768
2015 29,927 32,316 31,311 30,378 31,002 31,954 32,226 28,638 33,248 32,089 32,028 25,017
2016 28,879 33,755 31,916 34,299
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
2014 2015 2016
25 esbnetworks.ie
Market Message 105L
January February March April May June July AugustSeptemb
erOctober
November
December
2014 18,159 22,308 24,568 28,254 30,517 22,914 28,014 26,735 28,590 28,553 33,776 24,219
2015 22,833 28,140 26,116 23,970 26,989 26,800 27,591 23,591 27,768 26,358 27,107 23,381
2016 21,349 27,736 27,966 31,404
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
2014 2015 2016
26 esbnetworks.ie
COS in-progress 3rd May 2016 – 9,041
•Reviewed Monthly
•Suppliers notified of individual switches outstanding and reason
•Switch outstanding for Energisation or Token Meter Removal will not time-out
•Contact Customer or submit cancellation
•XXX Switches held due to an existing Open Service Order
Jan 2016 1
Feb 2016 0
Mar 2016 30
27 esbnetworks.ie
COS and CoLE
MonthExplicit CoLE
Inferred CoLE
Total CoLE
Total 010
% Explicit CoLE
% Total CoLE
Feb-16 7,077 5,626 12,703 33,755 21% 38%
Mar-16 6,888 5,545 12,433 31,916 22% 39%
Apr-16 7,193 6,276 13,469 34,299 21% 39%
28 esbnetworks.ie
Registration Rejections %
January February March April May June July AugustSeptembe
rOctober November December
2014 2.6% 2.0% 2.1% 2.1% 2.4% 2.3% 2.8% 2.6% 2.8% 2.9% 2.5% 2.9%
2015 2.2% 2.1% 2.2% 2.4% 2.3% 5.7% 2.9% 4.1% 3.4% 3.3% 2.9% 4.0%
2016 3.1% 2.3% 2.6% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
2014 2015 2016
29 esbnetworks.ie
Debt Flagging
Feb-16 Mar-16 Apr-16
Total MPRNs received 379 420 463
Total CoLEs returned to outgoing supplier 193 193 230
Returned for other reason to outgoing supplier (invalid MPRN, switch completed)
23 28 15
Valid Debt Flags issued to gaining supplier 163 199 217
Total not cancelled 109 141 163
Total cancelled 54 58 54
Valid Debt Flags as % of total COS 0.6% 0.7% 0.7%
30 esbnetworks.ie
Debt Flagging
May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16
Total MPRNs received 622 722 716 540 666 763 509 356 400 379 420 463
Valid Debt Flags issued 283 327 331 229 298 529 229 164 198 163 199 217
Total Cancelled 102 97 104 95 85 51 79 71 48 54 58 54
0
100
200
300
400
500
600
700
800
900
Total MPRNs received
Valid Debt Flags issued
Total Cancelled
31 esbnetworks.ie
Disputed Reads
244
169 173 175
194
265
155 151
194205
186
158164
178183
111 108100
149
128
144 142 139
170
0
50
100
150
200
250
300
32 esbnetworks.ie
Total Withdrawal of 310 reads for all Suppliers
999923
1,322
1,1971,279
1,184
1,050985
1,0921,0991,078
948 917
1,028
1,448
1,2761,241
1,121
1,033
771
1,000981
762
854
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
2,200
Withdrawal of 310 Reads
Withdrawals as % of Completions
33 esbnetworks.ie
Objections – Erroneous Transfers
68
42
68
61
83
91
74
64
52 52
47
53
48
69 68
59
67
79
92
68
89
74
65
86
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
0
10
20
30
40
50
60
70
80
90
100
No
. o
f C
oS
Co
mp
leti
on
s
No
. o
f O
bje
cti
on
s
No. of Objections
CoS Completions
34 esbnetworks.ie
Objections
Feb-16 Mar-16 Apr-16
No. of Objections 74 65 86
Cancellations from Objections 35 50 61
Objection emails to MRSO 15 8 7
Reasons:
Uncontactable by phone 2
Written communication
COS confirmed 14 4 7
Other 1 2
Escalation emails 2 7 7
35 esbnetworks.ie
A1 & A2 address with Eircode
0
50
100
150
200
250
300
350
400
450
500N
um
be
r o
f a
dd
re
sse
s
Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16
A1 address 0 1 1 1 3 3 3 3 3
A2 address 165 187 201 229 254 286 330 384 435
ESBN Presentation to the IGG
John Bracken
4th May 2016
37 esbnetworks.ie
Prepayment Meter Stats
Keypad Meter Stats:
Total installed up to 22 April 2016 @ 77,438
Total installed in 2016 YTD (22 Apr) @ 2,261
ESB Networks I-SEM Programme
Presentation to the IGG
Theresa O’Neill, James Long
4th May 2016
39 esbnetworks.ie
ESB Networks I-SEM Programme - Introduction
• CER’s Retail Market team asked ESB Networks in January 2015 to assess the impact of the I-SEM on the Retail Market in Ireland.
• The RAs and the I-SEM Project team have put in place extensive communications , consultations, working groups on sundry I-SEM topics .
• They have invited Suppliers, Generators, other Participants including Meter Data Providers etc. to attend and become involved. No doubt your organisation is represented at all relevant forums and is aware of the I-SEM programme of work and its timelines.
• Whilst the SEM is to undergo a radical transformation arising from changes to European legislation designed to create a single wholesale electricity market across Europe, the intention of the RA’s I-SEM team is that there would be minimum impact for the Retail Market and for Meter Data Providers arising from the I-SEM.
40 esbnetworks.ie
ESB Networks I-SEM Programme - Introduction
• ESB Networks is one of the four Meter Data Providers represented at the I-SEM Metering Working Group and through that we are considering the impacts of the I-SEM.
• Currently there are some queries which are being worked through in that forum and are expected to be bottomed out during May. After this we will be in a position to draft any necessary Retail Market Discussion Requests and bring them to the next IGG/ReMCoWG.
• This is our current understanding of sundry key items:
• At this time, No Changes are indicated to the Harmonised Retail Market Schema or the COBL
• D+1,D+4,M+4,M+13 Settlements will operate for ESBN for the I-SEM i.e. No Change to frequency
• Need to concurrently operate the SEM and the I-SEM until the Re-Settlement of the SEM has completed
• No Meter Data will set the price in the I-SEM and so I-SEM will not need the Price-Effecting category
• I-SEM Market Trials will run from June-Sept 2017
• The Go-Live date for the I-SEM is 1st Oct 2017
Thank You
Footer
Retail Market Design Service
Retail Market Design Update
Jessica Gregory
RMDS
4th May 2016
Retail Market Design Service
Market Release Summary
2015 Market Releases
� Non Schema Release – Will go live with the TIBCO/Schema Release
� Schema Release and TIBCO Release – IPT2 Planning underway. First Workbook to
issue to MPs containing all scenarios and detail by 16.05.2016. Update on TIBCO
provided at WG.
2016 Market Release
� MMR 10.7 – 02.06.2016
� Non Schema 2016 – Awaiting Date and Content
� Schema Release 2016 – Awaiting Date and Content
Retail Market Design Service
MMR 10.7
� MMR 10.7 Release date of Thursday 2nd June 2016. (Joint Release with Co-MMR 10.7)
� MMR 10.7 – will consist of Non-Conformances to the Market Design – updates to some
MPDs & Market Messages.
� MPs will be notified of full details in due course.
Retail Market Design Service
� The original design of for Message Ordering on the Extranet was handled through MCR 061. The sort
order for displaying IDOC’s on this page was via the following hierarchy:
� MPRN
� Market Participant Reference Number
� Networks Reference Number
� Date (most recent to previous)
� Time (most recent to previous)
� Inbound
� Outbound
� The logic for the sorting was to illustrate the inbound/outbound relationship between messages within a
certain process. this was achieved through the sort being on the MP Ref Number and the Networks Ref
Number. For example, an inbound message 010 would contain a ref number which was the same as
populated on the 102. This would ensure the grouping of these messages. Once the Ref Numbers were the
same, the data and time (most recent to previous) was used to sort. Again this was designed to show the
sequential ordering of messages as the process moves forward.
� This change requests the messages on the message monitoring tab to be ordered by Date Received/Sent
in descending order, the newest messages on top and the oldest at the bottom. That is, the Bus Ref must
not be considered as the first level of sorting.
� It would be preferable to have the option to sort on all the column headers individually allowing Participant
flexibility. e.g. MP Bus Ref, Net Ref, MSG Types, Date
At Today’s Meeting:
For Approval as DR.
4th May 2016
DR1176 – Extranet Message Ordering
Retail Market Design Service
� When a 210 message is sent for customer read , the 300 message that is
returned does not always reference the 210.
� The Suppliers Business Reference is not always included in the message
� The 210 process is then left open on the Supplier side.
� There is a requirement for this process to be amended so that what is sent by a
Supplier references what is sent back by ESBN.
At Today’s Meeting:
For Approval as MCR
4th May 2016
MCR1175 – Provide MP Bus Ref for Reading
Retail Market Design Service
Background
� RMDS became aware that Market System redundancy existed in relation to the Eligible Customer Files (ECF) and the Downloadable Meter Point Files
(DF).
� To get more MP feedback/opinion RMDS raised a question within the 2014 RMDS Customer Satisfaction Survey.
� Following this RMDS performed an analysis that included a technical comparison of DF and ECF fields, analysed downloads of eligible customer files by
MPs, discussed use of eligible files with most MPs, assessed technical operation and support of eligible files.
Outcome of Analysis
� Outcome of RMDS Customer survey showed that 67% of respondents did not use the Eligible Customer files on the Extranet.
� RMDS is of the opinion that as the bulk of MPs are using the SFTS, and have advised that they no longer need the files on the Extranet.
� Comparison of fields between Eligible Customer Files & Downloadable Meter Point Files (were all fields from ECF held in DF) found 5 fields currently in
ECF that are not on DF.
There were 3 Possible Options
1 Do nothing and continue to produce the files.
� ECF will not be included in development path for new system changes, additional systems etc.
� If an error occurs with this file maintenance, costs etc.?
2 Add relevant fields where possible to the SFTS Files and cease the production and provision of the files on the Extranet.
3 Cease the provision of the EC files on the Extranet without adding any of the 4 (1 is to be delivered as part of Non Schema Release 2015) fields to the
Downloadable Files.
Proposal
Based on the analysis of usage and MP option feedback, the Option chosen was Option 3 - Cease the provision of the EC files on the Extranet without adding
the fields to the Downloadable Files apart from Meter Category Code which is scheduled to be provided with the delivery of MCR 1151 in the 2015 Non-
Schema Release.
The cessation of the provision of the two files on the Extranet with take effect on 1st September – one month after the delivery of MCR 1151 in the 2015 Non-
Schema Release. The Eligible Customer Files (2) will no longer be available for MPs to download from the Extranet. However, ESBN will continue to produce
the files for 6 months after this date and can be requested by MPs if required.
At Today’s Meeting:
For approval
4th May 2016
DR1179 – Cessation of Eligible Customer Files on ESBN Extranet
Retail Market Design Service
LTCA
� Recap of LTCA status - in particular the Terms Of Reference for the External Auditor (TOREA)
� V1.0 initially circulated 17/07/2013 following LTCA WG Meeting 4 on 19/06/2013.
� 4th November 2015 CER agreed to engage, and fund, EA at IGG
� 29th April 2016 - LTCA WG Meeting that finalised V6.0 of the TOREA which were also
approved by CER at the same meeting. (These will be circulated in the coming days).
� LTCA Project. The External Auditor Phase is now a mini project.
� David Walshe is the Project Manager for this phase.
� Now that the TOREA are agreed a formal tender process shall be conducted to appoint
the EA.
� PM shall manage the tender and appointment of the EA and liaise with all stakeholders
at the outset and during the Audit.
� Closure of this phase of the project shall be the delivery of the EA Report to the LTCA
WG.
� Regular updates at Forum Meetings.
� Post External Audit
� After this phase there may be other elements of the LTCA Project to undertake and
these shall form the next phase / separate project.
4th May 2016
Retail Market Design Service
2015 RMDS Customer Satisfaction Survey Actions
5 Actions in Total arising form the 2015 Survey. Reporting on 2 of them at this IGG.
We shall report on the three others at future IGG Forum Meetings/
Action 1 – Conference Call Participation
Action Taken
A Conference Call Protocol has been added to all Forum Meetings. This is on the Agenda for all Conference Calls and will be flashed on the screen during Forum Meetings as a reminder at appropriated junctures.
Status Action Complete
Action 2 – More Explicit Action Items
Action Taken
All action items will now be written long-handed so that all MPs can fully understand the action and what is required and by whom regardless of attendance at the forum meeting.
Status Action Complete
For Information
RMDS maintains an action history per action item and if an MP needs information on any action do not hesitate to contact RMDS.
4th May 2016
Retail Market Design Service
General
� Forum Operation (IGG conference Calls and IGG)� IGG Conference Calls allow for increased momentum in action progression and
resolution rather than relying on the 2 month IGG cycle only.
� Call and Forum content is often extensive. Although discussion is welcomed, items
which require more detailed analysis, investigation or discussion will be suggested
to be taken offline via email support or focussed group/calls/meetings
� There are numerous forums that exist within the Retail and wholesale Electricity
Market. Chair will notify group where topics of discussion are more appropriate for
discussion at a different forum.
� Encourage MPs to bring items/issues to the call and forums for discussion and
action.
� Encourage MP participation at all forums and calls
� Encourage feedback from the forum attendees (e.g. suggested improvements,
content for discussion etc.)
4th May 2016
Retail Market Design Service
Upcoming Outages for ROI
http://rmdservice.com/outages-2016/
4th May 2016
Retail Market Design Service
IGG Meeting
AOB
4th May 2016
Retail Market Design Service
Next Steps
�Diary dates for next IGG meeting:
�Wednesday 29th June 2016 - Belfast
Dates included on Calendar of Events on
RMDS website www.rmdservice.com
4th May 2016
Retail Market Design Service
Next Steps
�Diary Dates for next Conference Call:
�Wednesday 1st June 2016
Dates included on Calendar of Events on
RMDS website www.rmdservice.com
� Call details are as follows:
Ireland Local Call Dial-In Number: 01 2475479 Std International Dial-In Number: +44 (0) 203 4333578 Conference code: 1663328269
4th May 2016
Retail Market Design Service
Thank You
4th May 2016