ILT to “e”: One Size Does NOT Fit All!
ASTD E-Learning SIG – September 6, 2013Presented by
Susan H. Lowy
Goodwill Industries-Manasota, Inc.8490 Lockwood Ridge Road
Sarasota, FL 34243
© 2013 Goodwill Industries-Manasota, Inc.
© 2013 Goodwill Industries-Manasota, Inc.
Session Objectives:• What criterion is used to decide if an ILT class is
appropriate for e-learning.
• The steps involved in converting an ILT course into an online course.
• Why it is important to be culturally sensitive with your examples and photos.
• How using stories and exercises engages the learner.
• What it took for an organization to embrace e-learning in lieu of ILT classes.
© 2013 Goodwill Industries-Manasota, Inc.
© 2013 Goodwill Industries-Manasota, Inc.
Goodwill Industries-Manasota One of 165 independent non-profit affiliates
Celebrated 30 years of service to the community
Hire team members with barriers to employment
Provide informal and formal learning to 750 team members
Sixty percent do not have a High School diploma
Many lack basic workplace skills
Majority possess minimal computer skills
© 2013 Goodwill Industries-Manasota, Inc.
Role Model Worker Program
© 2013 Goodwill Industries-Manasota, Inc.
Number of classes to be completed
Scheduling of classes
Distance of team members from training center
Cost of gasoline!
Why e-learning?
© 2013 Goodwill Industries-Manasota, Inc.
© 2013 Goodwill Industries-Manasota, Inc.
© 2013 Goodwill Industries-Manasota, Inc.
Why some classes remain instructor-led
Personal interface is essential - Listening, Social Interaction
Supports our culture/business - Customer Service, Team Building
Good for Leadership to teach - Time Management, Leadership
© 2013 Goodwill Industries-Manasota, Inc.
© 2013 Goodwill Industries-Manasota, Inc.
Applying the ADDIE Model
Analysis – Establish purpose and audience, review existing curriculum, research for supplemental material, incorporate learning styles (VAK)
Design – Format of class, screen design, sequence of material, interactivity, workbook, use of photos vs. clip art
Development – Generate stories, use builds, add exercises, write the script, incorporate pictures/graphics, create workbook
Implementation – Pilot-test the course, incorporate revisions, add voiceover, load onto LMS, review/test class, announce availability
Evaluation – LMS tracks class completion, post-test with 80% passing, survey feedback, anecdotal feedback from students
© 2013 Goodwill Industries-Manasota, Inc.
Engaging the Learner
Story: Make up a story that fits the topic
Pictures: Incorporate pictures that represent the diversity of the target population
Workbook: Include information and exercises that encourages the learner to focus on the topic
Personalize: Use the first person plural (we) and the second person (you)
© 2013 Goodwill Industries-Manasota, Inc.
Additional tips…
Explain how course is set up, list the objectives, and the expected time needed to take the course
Minimal text – but read what is there
ADA feature – display the text that the learner hears
Voiceover need not be professional, but should be clear and expressive
Allow learners to control the pace of their learning
© 2013 Goodwill Industries-Manasota, Inc.
The Workbook
2
© 2013 Goodwill Industries-Manasota, Inc.
Created the Workplace Development program
Celebrated the new Role Model Worker (RMW)
Enrolled every team member in the RMW program
No longer able to meet the ILT demand
Decided to convert some ILT classes to “e”
Initial resistance led to delight in being able to complete requirements using Goodwill®U
Team members voluntarily take additional non-required classes
How Goodwill Learned to Love E-Learning
© 2013 Goodwill Industries-Manasota, Inc.
Questions?
© 2013 Goodwill Industries-Manasota, Inc.
Contact Information – Susan H. Lowy Manager, Instructional Design and Training
Goodwill Industries-Manasota, Inc. 8490 Lockwood Ridge Road, Sarasota, FL 34243
– Email: [email protected]– Phone: 941-755-0237 ext. 263 – Fax: 941-755-3814
Thank you!