Bellwether:• A leading indicator of a trend
• Someone who assumes leadership of a movement or an activity
A powerful tool to enable proactive management of HCAHPS feedback to maximize Value-Based Purchasing yield, to increase both cash flow and profitability
The patient-feedback continuum
In-Patient
Discharge
Recovery
Survey
Vendor
Contact
Preliminar
y‘Trickle-In’s’
Repor
t
Bedside Feedback
Configurable Question Sets
Trigger Immediate
Action
‘Shaping’ Results Through Proactive Management
Supported by optional
Accountability Tracking System
Why Bellwether?
VBP is forcing a hard look at HCAHPS management› Quarterly reporting is insufficient to aggressively
manage outcomes› ‘Trickle-in’ results posted online by survey vendors
(while statistically valid) are samples that can be weeks old Bellwether provides an opportunity to identify and get
in front of HCAHPS trends, and shape the outcome prior to scores having a detrimental effect on VBP yield
Written discharge surveys can be difficult to administer and compile
Why Bellwether?
Real-time feedback from patient report cards
Immediate actioning of results
Accountability process attached to high $ items
Risk-alert Real-time service
recovery integration
How it works
Bedside interview based on department-configurable HCAHPS questions
Controlled by Department Management: › materiality thresholds
managed› HCAHPS target
System alerts management to action after materiality threshold is met, HCAHPS target is not achieved
Auto-integration with GoalMaster to provide rapid deployment, accountability, solution
Early detection. Early action.
Trend identification, management.
HCAHPS-based + flex questions. Hourly rounding? “Safe and Secure”?
› Joint Commission Key-Drivers:
› Xray› Lab› Nurse anticipating
needs Special Interest
› Parking
Accountability: Connecting below-target HCAHPS scores to actions that ‘move the needle’
Vision
GoalMaster Accou
nt ability Proces
s
Below-Target HCAHPS Goal
Auto-deposit of below-target HCAHPS action plan template into GoalMaster accountability module: ready for action
How it works/what to expect
Goal/task assigned
Auto-Reminder
s Activated
Action Plan
Developed/
Delegatee Assigned
Progress Tracked
Support Coaching
Goal Achieved
!
How it works/what to expect
Goal/task
assigned
Auto-Remind
ers Activate
dAction Plan
Developed /
Delegatee
Assigned
Progress
Tracked
Support Coachin
g
Goal Achieve
d!
How it works/what to expect
Goal/task
assigned
Auto-Remind
ers Activate
dAction Plan
Developed /
Delegatee
Assigned
Progress
Tracked
Support Coachin
g
Goal Achieve
d!
Action plan can be built, or customized from templates provided.
How it works/what to expect
Goal/task
assigned
Auto-Remind
ers Activate
dAction Plan
Developed /
Delegatee
Assigned
Progress
Tracked
Support Coachin
g
Goal Achieve
d!
Weekly system-generated update requests: anecdotal, milestone.
How it works/what to expect
Goal/task
assigned
Auto-Remind
ers Activate
dAction Plan
Developed /
Delegatee
Assigned
Progress
Tracked
Support Coachin
g
Goal Achieve
d!
Opportunities abound to coach and improve management behavior: • Action plan
guidance• Progress
reporting
How it works/what to expect
Goal/task
assigned
Auto-Remind
ers Activate
dAction Plan
Developed /
Delegatee
Assigned
Progress
Tracked
Support Coachin
g
Goal Achieve
d!
Requirements:
WiFi signal/ Plug-in “Internet Everywhere” stick› Supplied:
One hour training session (webinar)
On line training course available for all non-attendees
Net cruiser for bedside report cards
FAQ:
Languages?› English, Spanish
Risk?› Configurable, bilingual
keyword alert Keyboard Sanitation?
› Prophylactics available Screen Size?
› Adjustable Patient identification?
› Via nurse log-in screen Sampling protocol?
› To be decided on site: Rec: discharge
Management?› Department-level
controls (browser-based)› Hospital-level controls
(browser-based) Reporting?
› Department level, Hospital-level
› Monthly, date configurability
Support?› Blog/Community› 18x365 email
Gettin
g s
tarte
d
Users
Man
ag
ers
Webinar training › Why is HCAHPS important?› Why is immediate action important?› What is Bellwether?› How does it work?› What do I have to do? How often? Etc.› Is there support?
Webinar training› Question configuration and back-end use› Interpretation of data› Deciding when and how to sample› Integrating GoalMaster› Technical issues› Support
• A leading indicator of a trend• Someone who assumes leadership of a movement or an activity