�
DELTATEL Profile��������������������������������������5
DELTATEL Vision, Mission, Values�������������6
DELTATEL Timeline..................................8
DELTATEL�Organization�������������������������10
Service Portfolio������������������������������������12
Operations DELTATEL Divisions�������������15
Technologies and Fields of Expertise����19
Security Systems Department..............20
IT Department......................................22
Industrial Department..........................24
DELTATEL Advantages...........................27
Certifications and Authorizations........28
Corporate Social Responsibility............32
References............................................35
Awards and Achievements...................36
ContentsContents
4 5
Who are We?
Deltatel is a company with a strong
tradition in the telecommunications
field. We offer solutions that enable
service providers, enterprises and public
institutions worldwide, to deliver voice,
data and video communication services
to end-users.
What services do We provide?
Since 2003, we provide a complete
range of telecommunications services
for our customers: installation,
connection and system integrating
services, technical assistance and
training�
Where are We present?
We are an important telecommunica-
tions services provider in South-Eastern
Europe. Deltatel has over 500 specialists
in Romania, as well as in Deltatel
Sofia branch, established in 2006 in
Bulgaria, and Deltatel Chisinau branch,
established in 2007.
What do We rely on?
Since its early days, DELTATEL has been
responsible for promoting quality
services and client-oriented strategies.
The company’s activity relies on high
performance operational structures,
strong technological expertise and
specialized human resources.
deltatel provides solutions that enable service providers, enterprises and public institutions worldwide to deliver voice, data and video communication services to end-users.
DELTATEL Profile
6 7
attitude toWards the client
The measure of our success is
represented by our clients’ level of
satisfaction. It is the main priority of
each of us to fully satisfy our clients’
needs and requests.
�
team spirit
Each of the DELTATEL employees is part
of a strong team, determined to achieve
the company’s goals.
sense of responsibility
The responsibility of each employee is
oriented towards the accomplishment
of their own goals as well as towards the
accomplishment of the common goals
of our organization.
deltatel vision
Our vision is to become the strategic
and reliable partner
for our clients on the regional
telecommunications
market, recognized for the
professionalism of our
employees and for the competitivity of
our services.
deltatel mission
Our mission is to provide our clients with
telecommunications services at the
highest quality
standards, through our attitude,
technical performance
and ability to rise to any challenge.
deltatel relies on the values that highlight the identity of our company. These values are a system of united principles, shared by our employees at all levels of our organization. Our actions are based on these values, which are the guidelines for our future development.
DELTATEL Vision, Mission and Values
8 9
DELTATEL Timeline
DELTATEL is founded on May 16th
DELTATEL hires the first 11 NSS
specialized engineers, on October
the 20th
Total number of employees: 40
•
•
•
DELTATEL obtains the SRAC ISO
9001:2000 certification
Development of the first competences
in high fields of competency: IN, NSS
Development of the competence
centre RNE
Total number of employees: 365
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•
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•
DELTATEL becomes Alcatel Corporate
Certified Supplier for Technical
Support Services and Turnkey Services
Participation in creation of the Alcatel
MAP IN Global Support Centre
Participation in creation of the
Alcatel Regional Centre for Technical
Assistance in Mobile field
Participation in the Swap Motorola
project, as service provider of Alcatel
equipment
Development of the first competences
in 3G field
Total number of employees: 526
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•
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•
DELTATEL Sofia Branch Opening
Development of the first broadband
competences
Technical Project Management and
Deployment Management teams
strengthening
DELTATEL implements a unitary
program in Performance Management
Industrial Department headcount and
activities reduced
Total number of employees: 456
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DELTATEL Chisinau Branch Opening
Deltatel National Branches Opening:
Bucuresti, Sibiu, Bacau, Arad, Satu-
Mare, Suceava and Craiova
DELTATEL implements its own Social
Responsibility program
Total number of employees: 540
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•
•
•
Procedure start-up for OHSAS
18001:2004 standard certification
and ISO 14001:2004 standards
certification
Industrial Department activity
relaunched
Total number of employees: 630
•
•
•
200� 2004 2005 2006 2007 2008
10 11
DELTATEL Organization
12 1�
engineering
Site engineering, installation
documentation preparation
Equipment planning, design and
configuration
Equipment launching and monitoring
System engineering
installation and commissioning
Location management
Logistics coordination, reception,
storage and site delivery
Equipment installation and
commissioning
Implementation of new versions of
equipment hardware and software
Technical assistance
Conformity check
maintenance
Maintenance and periodical checkup
of network equipment, power supply,
air conditioning as well as FO
Technical support for cutting-edge
software
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training
Training sessions for various telecomm
specializations on Alcatel - Lucent
equipment
Test platform practice on cutting
edge equipment
Training on job for different projects,
both in-land and abroad
professional services
Project management
Network integration & validation
Network operation & maintenance
Network capacity development
Network optimizing
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Services Portfolio
14 15
the operations business at deltatel is organized into three major divisions, in line with the key sectors on the market, each one including specializations and specific competences, which aim to develop and offer our clients top of the range services:
Operations – DELTATEL Divisions
mcd
Mobile Communications – Services for
telecommunications Operators
fcd
Fixed Communications – Services for
telecommunications Operators
pcd
Private Communications - Services for
large companies, public services and
telecommunications Operators
16 17
operations -
mobile communications division
MCD covers a wide range of services
starting with installation, testing and
commissioning of mobile telephony
and transmissions equipments, and
ending with professional services
for planning and optimizing mobile
networks, suitable for numerous
telecommunications operators, both
public and private.
total headcount: 144
engineers:�121
technicians: ��
field of activity: BSS, UTRAN, WTD,
OND, RNE, WiMAX
mcd - Range of services:
Installation, commissioning and
network integration of the following
mobile telephony equipments 2G, 3G,
WiMAX
Configuration and integration of
client servers in the network;
Maintenance and technical support
(levels 1&2) for the BSS and UTRAN
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•
•
mobile networks, as well as for
transmission networks, types PDH,
SDH and OMSN
Radio engineering for planning and
optimizing the mobile networks 2G,
3G and WiMAX.
Training and specialization for the
entire range of equipment in the field
Management of projects that deal
with the implementation and
development of mobile networks
Installation, commissioning and
network integration of transmission
equipments, types PDH, SDH radio,
OMSN
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•
operations -
fiXed communications division
FCD covers the whole range of
installation, commissioning, integration,
interconnection, maintenance, upgrade,
operation and technical support for the
telecommunications equipments for the
fixed and mobile telephony
networks of the major telecom
operators.
total headcount: 141
engineers: 138
technicians: �
field of activity: MAP, IN, NGN, NSS,
IP, ENG
fcd - Range of services:
Installation, network integration,
testing of the following equipments:
NSS, IN, Fix HC, UMTS CORE, GPRS
CORE, VAS Products, NGN CORE,
ngHLR, iGGSN, WiMAX CORE, IPTV
Software and hardware up-grade of
the following equipments: NSS, IN,
Fixed HC, UMTS CORE, GPRS CORE,
VAS Products, NGN CORE, ngHLR,
iGGSN, WiMAX CORE, IPTV
•
•
On-site maintenance of the following
equipments: NSS, IN, Fixed HC, UMTS
CORE, GPRS CORE, VAS Products, NGN
CORE, ngHLR, iGGSN
Technical assistance - levels 1 and 2
category 24/7 for IN equipments and
VAS Products
Global support centre for IN and VAS
type equipments
Integration of the new technology
(NGN Core, ngHLR, iGGSN, etc.) in
the current networks in arround 130
countries;
Full execution of telecom networks
from the point of view of the
Convergence equipments
Project Management and Technical
Project Management services for the
Convergence projects
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•
operations -
private communications division
PCD covers the whole range of services
related to the installation of telecom
equipments for fixed and mobile
networks, and are addressed to all the
major telecom operators. It also covers
the range of non-telecom services
offered to the private sector, national
companies, public institutions.
total headcount: 143
engineers: 57
technicians: 86
field of activity:�
Telecommunications equipment
Installation, Civil Works, FO,
Environment, PABX
pcd - Range of services:
Installation of equipment for telecom
networks, both radio and fixed, BSS,
NSS, NGN
Industrial environment, installations
and commissioning AC-DC POWER
SUPPLY, UPS, AIR CONDITIONING, DSI
Installation of communication
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networks for railway and land
carriage, as well as border supervision
Installation of transmission equipment
SDH optic, OMSN
Installation, testing and joining of FO
Solutions and supervision of civil
works
Solutions for Alcatel-type internal
telephone exchange PABX,
installation, commissioning as well as
technical support
Logistics and merchandise inventory
Network maintenance, ENVIRONMENT,
FO
Project management
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18 19
Telecom equipment installation, testing
and commissioning:
Mobil 2G (BSS), Mobil 3G (UMTS),
Mobil WiMAX, Radio SDH, Radio PDH,
OMSN, SWDM, DWDM;
NSS, IN, Fix HC, UMTS CORE, GPRS
CORE, VAS Products;
ADSL, PABX, FO Networks and
Equipment, Air Conditioning
Equipment, Energy Equipment, IP
Equipment, Civil Work.
Competences in new products of
cutting edge technologies:
NGN CORE, ngHLR RNE, X-UNIX, GGSN,
WATERCOM, BROADBAND
Service Platforms, Routers, CCTV
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•
Engineering activities in MOBILE, FIXED,
PRIVATE fields:
Technical support Level 1 & 2
(including 24/7)
Project Management
Radio networks design and optimizing
Software development and
implementing
Training in the above mentioned fields
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The assimilation of the latest telecom technologies allows deltatel specialists to meet clients’ needs by providing optimal solutions, adapted to the requirements of a permanently evolving world.
Technologies and Fields of Expertise
20 21
Security Systems
Fire detection systems;
Fire extinguishment systems;
Intrusion detection
Electronic access control systems;
Video-surveylance systems.
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Security systems installation and maintenance:
22 2�
IT Department
Network configuration and
administration;
Application management and
software support;
Software development;
Data / voice structured cabling
systems design and implementation.
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The IT department is involved in software and networking projects:
24 25
Industrial Department
Interior Survey & Design:
Technologic raised floor systems (for
office and telecom platforms);
Modular ceiling;
Light wall room partitioning.
Building Management Services:
Building maintenance and utilities;
Power network;
Emergency intervention
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The department has extensive experience in civil works for all sizes of projects
26 27
eXperience
DELTATEL is actively involved in developing
and operating various projects for the
most important telecom operators, large
scale companies, government institutions
in Romania and worldwide. High quality
operational standards and efficient working
procedures enable us to find the best
solutions for our clients’ particular demands.
eXpertise
Each year, DELTATEL allocates up to 10%
of the working hours for professional
development and personnel training.
capacity and dynamics
With a team of over 500 telecom specialists
(engineers and technicians), DELTATEL can
efficiently meet the needs of its clients, by
offering consultancy
assistance for projects of various scales. The
structure based on categories of
specialists and levels of competence gives
mobility and velocity in project
approach.
complete services
We develop a complete portfolio of telecom
services, offering complete solutions
and technical support specific for each
stage of the projects we are involved in:
Network Configuration and Optimization,
Project Management, Telecom Equipment
Installation and Integration, Training,
Maintenance and Technical Assistance.
personaliZed solutions
In order to meet the competitive
transformation needs of the telecom
industry, we efficiently cooperate with our
clients, for finding personalized solutions,
designed to optimize each type of project,
resulting in the growth of quality services for
the end-user, at competitive costs.
DELTATEL Advantages
28 29
regional and local development
Our experience in numerous
international projects gives us the
advantage of knowing the regional
particularities of telecomm market,
business procedures and local
regulations.
We are present in Romania in Timisoara
and in 5 areal centres:
Bucuresti
Sibiu
Bacau
Arad
Craiova
We have consolidated our regional
development:
2006 Deltatel SOFIA Branch
2007 Deltatel CHISINAU Branch
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Quality
DELTATEL and its branches in Romania
and abroad meet the requirements of
ISO 9001 : 2008,
ISO14001 : 2005 and
SR ISO / CEI 27001 : 2006
standards and are certified by IQNet,
SRAC and CERTIND for the following
fields:
research, development, engineering,
design, production, installation, start-up,
testing, integration, training, technical
assistance, maintenance, service and
software sale, electronics and telecom
products (including access control
systems, video surveillance, burglar-
proof, fireproof, monitoring and access
control) and telecommunications.
DELTATEL Advantages
regional and local development
�0 �1
DELTATELCertifications andAuthorizations
state office for inventions and
trademarKs
Trademark Registration Certificate No.
91964
ministry of administration
and interior
License No. 1803 / T / 28.08.2009
for Design, Installation and
Maintenance of Intrusion Detection
Systems
ministry of transports
romanian railWay authority:
Railway Supplier Authorization Series
AF No. 4223 for Construction and
Installation of SCB Installations,
Telecommunications TTR-Tc Installations
romanian civil aeronautical
authority
Approval Certificate No. 05/2009
ministry of administration and
interior�
Authorization Certificates No.
1615215/ 2008,
1615212/2008,
1615214/2008,
Fire Detection and Exitinguishing
Systems
romanian energy regulatory
authority
Authorization B type for Design
and Execution of Interior Electrical
Installations for Civil and Industrial
Constructions, 0,4 kV No.
4900/10.09.2009
romanian road authority
Transport Licence for Goods in
International Traffic Series LTM No.
0062383
�2 ��
health, safety & ethics
Having already implemented an
Integrated Quality - Environment
Management System, we are currently
in the process of implementation
OHSAS 18001:2004 Health and
Safety Management System. The
certification is planned for December
2009.
Occupational health and safety
procedures, programs and trainings
are treated and promoted in the
workplace as a priority for Deltatel.
Internal procedures include:
Occupational Health and Safety
Monitoring and Measuring
Occupational Healh and Safety
Accidents, Incidents, Non
Conformities
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•
In performing our activity, we use
practices and standards and encourage
initiatives that ensure fairness and
equity towards each and every
employee. By means of a flexible
management, we are able to offer:
individual flexible working schedules;
financial supporting schemes for
sports activities;
medical and child care sponsorship for
our employees.
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environmental sustainable
development
The environmental management
system operated by DELTATEL
is certified by SRAC and is compliant
with the requirements of
the standard SR EN ISO 14001 : 2005
(ISO 14001 : 2004).
Associated internal procedures include:
Environmental Impact Identification
and Analysis
Compliance with Legal Requirements
Waste Management
Environmental Impact Monitoring and
Measuring
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supporting the local community
The community we live in is important
to us. We contribute annually to the
implementation of numerous local and
regional projects, through which we
support the development of arts
and sport, in an effort to promote
values and the will to succeed, and
to encourage each of us to become
involved on a social level.V
business practices
Deltatel has adopted and respects
at all levels of the organization, in
relations with clients, suppliers, and
employees a set of rules on appropriate
conduct called « Statement on Business
Practices » - « Declaratia Practicilor de
Afaceri ». This commitment forms the
basis of all the actions taken to ensure
the conduct of all Deltatel business
affairs in an ethical manner, by:
Respecting the laws in force both in
Romania and in the other countries
where Deltatel operates;
Treating all employees, clients,
suppliers and competitors objectively;
Avoiding any kind of discrimination;
Using the property and funds of
the organization only for legal and
adequate purposes;
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Supporting and respecting the
Human Rights;
Protecting the environment, in areas
where Deltatel has an impact;
Keeping the confidentiality
agreement in the relations between
Deltatel and its employees and
clients;
Respecting intellectual property.
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Corporate Social Responsibility
34 �5
Deltatel has successfully carried out projects in telecom and vertical market domains and has participated in projects for the following beneficiaries in the SEE region:
References
mobile operators
Orange�
Romania – NSS, IN, BSS, PDH, SDH,
UTRAN, Optical Fiber, RNE
Moldavia – NSS, Optical Fiber, BSS, PDH,
SDH, RNE
Slovakia – NSS, IN
Mobilcom Austria Group
Bulgaria – NSS, BSS, UTRAN, RNE
Slovenia – UTRAN, RNE
Macedonia – BSS
Serbia – BSS, UTRAN, RNE
National Railways Infrastructure
Company Bulgaria – GSMR
Radiocomunicatii Moldova – WiMAX
OIV Croatia – WiMAX
BTC/VIVATEL Bulgaria – BSS
fiXed operators
OTE�
Romania – SDH, E10 Switching, PDH,
ADSL, IN
Greece – SDH
Moldtelecom Moldavia – SDH, ADSL
PTK Kosovo – IN, NGN
RDS/RCS Romania – PABX, E10
Switching
Tellas Greece – SDH, ADSL
Forthnet Greece – SDH
BTC Bulgaria – SDH
Telekom Serbia – WiMAX, E10
Switching, SDH
TELECOM Croatia – WiMAX
B-HT Bosnia – ADSL, SDH
Albtelecom Albania – S12 Switching
Telekom Slovenia – ADSL
industries and public sector
Romanian Railways – PABX
Transelectrica Romania – SDH, PDH,
PABX, Civil Work
Teletrans Romania – SDH
Ministry of Interior Romania
NEK Bulgaria – SDH
National Railways Infrastructure
Company Bulgaria – GSMR
north america
USA
Mexico
central and southern
america
Brazil
El Salvador
Cuba
Dominican Republic
Haiti
australia
europe
France
Belgium
UK
Spain
Moldavia
Slovakia
Macedonia
Ukraine
Russia
Sweden
Italy
Austria
Portugal
Romania
Kosovo
Albania
Bulgaria
Croatia
Cyprus
Germany
Greece
Ireland
Switzerland
Malta
Monaco
Bosnia-Hertegovina
Netherlands
Poland
Serbia
Hungary
africa
Algeria
Cameroon
Uganda
Madagascar
Gabon
Ivory Coast
Libya
Niger
Central African Republic
Tunisia
Togo
Benin
Congo
Egypt
Ghana
Kenya
Sudan
Burundi
Guinea
Malawi
Mali
Morocco
Mozambique
Senegal
middle east
UAE
Pakistan
Afghanistan
Israel
Jordan
Quatar
Yemen
Lebanon
asia and pacific
Armenia
China
India
Indonesia
Mongolia
Malaysia
Thailand
Sri�Lanka
Vietnam
Japan
Azerbaijan
Brunei
Cambodia
French Polynesia
Georgia
Singapore
Taiwan
Turkey
deltatel engineers have proved their competences in projects in more than 70 countries worldwide.
�6 37
Awards and Achievements DELTATEL
timis county chamber of
commerce and industry
2008, Timis County Top of Companies,
Excellency Award
timis county chamber of
commerce and industry
2008, Timis County Top of Companies,
1st place, Telecommunications,
Large Companies
timis county chamber of
commerce and industry
2007, Excellency Award
timis county chamber of
commerce and industry
2007, National Top of Companies,
1st Prize, Telecommunications,
Large Companies
timis county chamber of
commerce and industry
2006, Excellency Award
timis county chamber of
commerce and industry
2006, National Top of Companies,
1st Prize, Telecommunications,
Large Companies
timis county chamber of
commerce and industry
2005, Timis County Top of Companies,
1st place, Telecommunications, Large
Companies
romanian national chamber of
commerce and industry
2006, National Top of Companies,
2nd place, Telecommunications,
Large Companies
romanian national chamber of
commerce and industry
2005, National Top of Companies,
4th place, Telecommunications, Large
Companies
timis county chamber of
commerce and industry
2004, Timis County Top of Companies,
1st place, Telecommunications, Large
Companies
2004 2005 2006 2007 2008
romanian national chamber of
commerce and industry
2008, National Top of Companies,
National Prize - 1st Place,
Telecommunications, Large Companies
DELTATEL
Gh. Lazăr St. No. 11
300081 Timișoara
România
P: +40 256 270 425
F: +40 256 270 428
www.deltatel.ro