James StewartHead of TechnologyGovernment Digital Service@jystewart
Tuesday, 29 October 13
James AbleyTechnical ArchitectGovernment Digital Service@jabley
Tuesday, 29 October 13
We’re from the Government Digital Service
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We’re part of the Cabinet Office
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Which sits at the centre of the UK’s national government
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We exist because of a letter...
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It gave us a plan...
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Create GDSFix publishingFix transactionsGo wholesale
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GDS was formed in November 2011
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(though really we’d been there for 5 months by then)
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Open
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Working in an agile way
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Multi-disciplinary teams
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Focused on user needs
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Our aim is to make services so good, people prefer to use them over the alternatives
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To deliver that we’ve taken on five big tasks...
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GOV.UK
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A single domain for government, the platform for everything
7m visitors a week, 600 publishers, with 5,000 more coming soon
2,500 code releases in our first year
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Identity
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World-leading federated identity service
Will provide proof of identity for 45 million users
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Technology
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Reforming £6.7b technology spend
412,000 staff
First year - £500m savings
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Measurement
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Transformation
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25 of the most important transactions in government
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Where to start?
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GDSJames GDS@jystewartTuesday, 29 October 13
GDS
1. Start with needs** user needs not government needs
The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they needhttps://www.gov.uk/designprinciples#first
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GDSJames
Meet the“Need-o-tron 5000”
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Not just about getting data
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How do we think about it?
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Tools embed processes
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GDSJames
Need-o-tron: a tool for a process
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GDSJames GDS@jystewartTuesday, 29 October 13
GDSJames
This data is infrastructure
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Create GDSFix publishingFix transactionsGo wholesale
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What transactions does the government have?
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Cost
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20 times lower than phone
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30 times lower than postal
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50 times lower than face-to-face
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Cost is not the only motivation
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How well are these transactions doing?
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This gave us a baseline
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This made us happy
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Helped move the needle
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Iterate
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What is the user need for the Performance Platform?
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Transparency
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Share
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Compare
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Provoke discussion
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GDS@jableyhttp://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg
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Improve
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Make decisions based on data
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Aggregate the data
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Enable others to play too
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Be a tool-builder
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James StewartJames AbleyGovernment Digital Service@jystewart / @jabley
Tuesday, 29 October 13