8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Information security for increased usage of e-Services
Ana Meskovska,[email protected]
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
About me• Consultant and Trainer in Trajkovski & Partners
Consulting• Quality and Information Security Manager• B.Sc. in Electrical Engineering • Master student – e-Business management• ICMCI Certified Management Consultant – CMC • ECQA certified IT Security and e-Security Manager• Member of Board of Directors and Chairman of the
Committee for Events of itSMF Macedonia
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
CONTENT
• INTRODUCTION– Purpose of presentations issues and understanding
the issues
• STARTING FROM THE BASICS– What is e-service, information security
• ANSWER THE CHALLENGES
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
INTRODUCTION
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Purpose of the presentation
• Main topic - increasing usage of e-services
• Why this topic?
– Explosive development and advancement of ICT
– Significant growth of internet usage
– Rapid increase of e-services
– Flat-lining in usage of e-services
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Households with Internet access
• 81.0% in 2009
• 78.6% in 2008
• 16.5% in 2007
• 14% in 2006
Source: State Statistical Office
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Households that used computer and Internet in 2008 and 2009
Source: State Statistical Office
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Purpose of using the Internet in the first quarter 2009
Source: State Statistical Office
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Citizens using the Internet and e-Government
Figure 1. Percentage of citizens using the Internet and e-Government (Source: Eurostat 2009)
Overall progress in citizen using governmental e-services between 2004 and 2008:
• 4% - 7% for EU15
• 3% - 4% for EU12
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
WHY, not to use e-services?
• The e-service doesn’t offer any additional benefits vs. the regular service
• The e-service is not relevant• It is too complicated• It is not as quality as the regular service• A trust issue• It is not obligatory• …….
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Understanding the issues
• Why is trust an issue:– involvement of sensitive and personal information– risk from disclosure and misuse of important
information and documents– absence of physical contact, visual communication
and tangibility
• How to start overcoming this issue?– Information security– …….
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
How to use Information security to increase usage of e-services?
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
STARTING FROM THE BASICS
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
What means e-service?
• The attainment and delivery of services through electronic media
• Any asset, deed, effort or performance that is made available via the Internet to drive new revenue streams or create new efficiencies
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Types of e-services
• E-services that don’t have critical impact on our lives or business– e-mails, social networks, chats, blogs,
collaboration workspaces…
• E-services that have crucial impact on our lives, private and business wise – e-banking, e-procurement, e-auctions, e-
government, e-healthcare…
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Example of e-service activities• registering for user identity - e.g. membership application
• updating user information - e.g. new address
• updating user status - e.g. credit card account balance
• submitting application - e.g. credit card, driving license
• placing order - e.g. buying and selling of stocks and funds
• doing payment transaction - e.g. credit card payment
• searching for information - e.g. business matching
• exchanging information - e.g. chatroom
• receiving information and service - e.g. education notes
• doing survey, etc…
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
What means Information?• Information is an asset to the organization,
which has value to organization and needs to be protected appropriately
• Types of information:– Printed or written on paper– Electronic– Send by mail or other electronic connections– Presented on company’s promotional materials,
web site– Spoken
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
What means Information Security?
• Providing confidentiality, integrity and availability of written, spoken and electronic information– Confidentiality - limiting information access and
disclosure to authorized users and preventing access by or disclosure to unauthorized ones
– Integrity - accuracy and completeness
– Availability - accessibility and usability upon demand by an authorized entity
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
ANSWER THE CHALLENGES
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Implement Information Security Management System
• Conduct risk assessment• Define and enforce IS policies
– ISMS policy, Privacy policy, e-Privacy policy
• Define and enforce IS procedures– Business continuity planning, Access control ….
• Identify and implement relevant IS controls– firewall, cryptography, SSL, PKI and DC
• Take in consideration best practices and standards– ISO 27001, ITIL, ISO 20000, COBIT, ITAF …
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Identify and achieve CIA balance
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Raise awareness
• Raise awareness for:– the purpose of e-service– the benefits from the e-service– the need for information security– how is information security organized and
implemented– importance and existence of IS controls and tools
among management, employees, clients, users, ….
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Summary
• Trend: Flat-lining of usage of services• Issue: the trust issue• Answer: first step in dealing with the trsut
issue - information security
• Conclusion: Create and communicate an Information Security Management System
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org
Relevant links
• www.iso27001security.com• http://bledconference.org/index.php/eConference/2010• http://www.infosec.gov.hk/english/information/
services.html• http://epp.eurostat.ec.europa.eu/portal/page/portal/
eurostat/home/• www.stat.gov.mk• www.isaca.org• www.itil-officialsite.com
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference14-15 October 2010, Ohrid www.seeita.org