1Insight from Interactions
NICE SYSTEMS LTD.
Implementation consulting by: Ofek Institute for Management
PMA Methodology
2Insight from Interactions41130
A team for analysis and improvement of project performance
A modular low cost method for performance improvement through team and corporate lesson learning
A basis for organizational retention of lessons learned and a learning loops for improvement
A channel for project team involvement and motivation
3Insight from Interactions
לבצע לא לבצע למה לא ??PMAPMAלמה
"אין לי זמן צריך … למכור/לעבוד/לרוץ"
"אני חושב שתחקיר זה חשוב... שהבוס שלי
יתחיל בזה"
"תחקור זה בזבוז זמן - ממילא לא יעשו עם זה כלום"
"למה לי להיחשף ולשתף אחרים בטעויות או כשלים שלי?"
"הייתי רוצה אך אינני יודע איך"
4Insight from Interactions41130
ASAP after project termination
Whenever a major failure occurs
For long term projects – as a gaiter for major activities
5Insight from Interactions41130
Team meetings- Owner, facilitator, coordinator, Project team members
- Stake holders review
Project Survey distribution- Wide range qualitative data
Data analysis
6Insight from Interactions41130
Preliminary investigation for immediate solutions and project events containment
Thorough analysis for indisputable understanding of project non-conformities and their root causes
Implementation of Lessons Learned as concrete solutions to be systematically controlled over their effectiveness of non-conformities prevention in subsequent projects corporate-wide
7Insight from Interactions41130
1. Project Non-Conformities definition
2. Procedure analysis and Data gathering
3. Cause-Effect Analysis
4. Improvement alternatives study
5. Improvement Recommendations
6. Solution implementation
7. Effectiveness Follow-Up
8Insight from Interactions
stage output guidelines
1. N.C.
definition
Events / Failures / N.C’s factual description
N.C definition of the gap between actual and desired states
Factual emphasis
Empirical evidence of problem gap (datasheets, “project survey”(
2. Procedure analysis and data gathering
Gap analysis in contrast to defined company procedures / specifications / KPI’s / expectations
Mapping of activities and responsibilities leading to NC’s
Functional flow-chart
KPI’s
9Insight from Interactions
Functional flow-chart
) adapted for PMA)
Procedure stage
Activities Responsibility Non conformities
remarks
10Insight from Interactions
stage output guidelines
3. Cause
Effect
Analysis
Bottom up gathering of failure causes
Top down categorization of causes
Cause – effect analysis
Ranking of priorities and relative contribution of each failure cause
Cause-effect diagram
Pareto diagram
11Insight from Interactions
category subject cause factors
Procedures
Structure
Systems and infrastructure
HR
Policy / organizational culture
Cause effect diagram
12Insight from Interactions
stage output guidelines
Improprement alternatives study
List of alternatives
Alternative cost-benefit analysis and Prioritizing
Decision analysis chart
Improprement Recommandations
Concrete operational recommendations
Effectiveness measures development
Recommendations table
PMA presentation
Solution implémentation Procedure / specification integration
Implementation action items
Solution assimilation
Achievement measures (KPI) follow-up
13Insight from Interactions
alternative benefit cost recommendation
Decision analysis chart
14Insight from Interactions
objective measure measurement method Data gathering schedules
Achievement measures table
15Insight from Interactions
action Due-Date owner Follow-up schedule
Implementation plan
16Insight from Interactions
Content of an PMA report:
Project team / PMA owners and members Purpose Brief Methodology description Findings
– Flow chart – Measurement Data– Cause Effect Diagram
Recommendations– Recommendation List– Achievement Measure– Implementation Plan
Appendix
17Insight from Interactions
THANK YOU
FOR JOINING
US TODAY
www.nice.com