INTRODUCTION:
A. Name and General Location
Name of the hotel - City Garden Suites
Address of the hotel - 1158 A. Mabini St., Ermita, Manila
Telephone Number - (632) 536-1451 to 59
Facsimile - (632) 524-4844
Domestic Toll-Free - 1-800-1-888-6789
Email Address - [email protected]
Website - www. citygardensuites.com
Hotel Manager - Ellen B. Mendoza
Location Map
City Garden Suites is located in Manila's busiest district the Malate area,
conveniently walking distance to malls, restaurant, and bars.
B. General Philosophy
Mission Statement
To operate a profitable and growing world class standard chain of hotels by
providing quality facilities and personalized services; thus giving our clients value for
money and highest degree of satisfaction.
Vision Statement
A well established and most preferred chain of standard Filipino hotels known for
its unique world class facilities and services committed to the pursuit of excellent in
satisfying the needs of its clients.
Quality Policy
City Garden Suites is committed to provide high level of customer satisfaction
and offering guests value for money thru continuously improved world class quality
facilities and services rendered by professional and friendly staff and accordance with
hotel and industry standard.
In support with this commitment, it aims;
1. To deliver the warm of Filipino hospitality to guest.
2. To continuously improved quality services thru a responsive feedback
mechanism.
3. To select, develop and maintain, competent human resource.
4. To attain organization unity and effectiveness.
5. To maintain clean, safe and secure facilities and environment.
6. To upgrade facilities and to achieve world class standards.
7. To maintain and continuously improved the quality management system.
C. Ownership/ Management
City Garden Suites is owned by the executive vice-president of the hotel, Ms.
Jeanette L. Macasieb. The General Manager of City Garden Suites is Ms. Ellen B.
Mendoza.
D. Organizational Chart
CARMEN B. BOQUILAExecutive Housekeeper
ARISTEDES S. SENAFront Office Manager
REENA V. MANGOBAF & B Manager
ERIC I. MENDOZADirector of Sales &
Marketing
THEOBILL B.TALAMORMIS Manager
GEORGE I. SIOTING
Chief Engineer
RICK P. BALDERAMAAccounting Manager
BONIFACIO M. AGUISANDO JR.
Chief Security Officer
ELLEN B. MENDOZAGeneral Manager
JEANETTE L. MACASIEB
Executive Vice-President
ME-ANN P. CAPARASHRD Assistant
ELMER B. GAPUSAN
HR & training Director
E. Facilities, no. of F & B outlets, name & type
Business Center
The Business Center offers an extensive range of services covering professional
secretarial assistance, courier and messengerial service, e-mail and internet access,
photocopying, printing and scanning. Business center professionals will be on hand as
well when the guests needs assistance for tours and packages, passporting and airline
ticketing or reconfirmation. Transportation services and arrangements are also handled
for the convenience of the guests.
Guest Rooms
City Garden Suites Manila offers 143 guestrooms each elegantly designed to
cater to every individual needs. Each room are equipped with wireless internet
connection, cable TV, kitchenette and other features that is a necessity to every
discerning guests that will suit their taste and meet their requirements. All guest rooms
are inclusive of free breakfast.
Standard Room
Standard room offers two single size beds and can accommodate a maximum of
two adults and children below 12 years old are free of charge.
Superior Room
This spacious room is equipped with one double size bed. Superior room
accommodates up to 2 persons.
Deluxe Room
Deluxe room creates a splendor atmosphere with the modern inspired designs
ensuring truly authentic experience. Deluxe rooms features one double size and a
single size bed. Breakfast inclusive up to double occupancy rate. Maximum of 3 adults
may occupy this room.
One Bedroom Suite
One bedroom suite features separate bedroom from the receiving room. Choice
between One Double and a Single size bed or One Double bed, bath and toilet with a
choice of bath tub or walk-in shower, Cable TV, Wireless internet connection, DVD
player, Fully air-conditioned, Electronic safe and Coffee/Tea making facility. Breakfast
inclusive up to double occupancy rate. Maximum of 3 adults may occupy this room
Junior Suite
Junior Suite features separate bedroom from the kitchenette. Complete cooking
and dining facility. Choice between One Double and a Single size bed or One Double
bed, bath and toilet with a choice of bath tub or walk-in shower, Cable TV, Wireless
internet connection, Fully airconditioned, DVD player, Electronic safe and Coffee/Tea
making facility.
Penthouse A
Penthouse A is equipped with separate master bedroom from the kitchenette and
the receiving area. Complete cooking and dining facility. Two Queen size beds, bath
and toilet with complete amenities, Cable TV, Wireless internet connection, Spacious
lounge, Fully airconditioned, DVD player, Garden veranda with the city view, Electronic
Safe and Coffee/Tea making facility and is inclusive of breakfast.
Penthouse B
From the privacy of your sea facing terrace, Penthouse B is perfect to watch the
setting sun sinks in the sea. Penthouse B features separate master bedroom from the
kitchenette and the receiving area. Complete cooking and dining facility. Queen size
bed, bath and toilet with complete amenities, Separate Guest toilet room, Cable TV,
Wireless internet connection, Fully air-conditioned, Garden veranda with the ocean
view, Electronic safe and Coffee/Tea making facility.
Café Miranda
Café Miranda, the hotel’s main restaurant offers variety of local and international
cuisine. Located at the ground floor of the hotel, season-inspired dishes are available to
make your dining experience an enjoyable one. Daily buffet breakfast is available from
6:00 am to 10:00 am. Wide selections of local and international dishes are carefully
prepared by our internationally trained chef who will be at hand for your suggestions.
Lobby Bar
Relax and unwind with friends at the lobby bar where various refreshing drinks
are being offered. Wide array of wine selections and champagnes are available at your
disposal. Our friendly and efficient bartenders will surprise you with their own
concoctions of mixed drinks and cocktails.
Room Service
For guests who wish to dine in yet want to feel the privacy and cozy atmosphere
of their room, they can avail of Room service up to 12:00 midnight. It also offers
selection of freshly made Japanese items which are available in individual servings or
value combinations.
Function Rooms/Meeting and Banquets
Conference Type Room Banquet Type Room
A wide range of state-of-the-art meeting facilities, and exceptional City Garden
Suites service, the City Garden Suites is the ideal choice for your meeting or social
occasion in Manila. Experience the most of the exquisite dining options, luxurious event
spaces, and attentive service.
It is complete with state-of-the-art audio-visual facilities to meet the specific
requirements of its clients, may it be wedding reception, debut party, baptismal
celebration, seminar or business conference.
The hotel has three elegant function rooms named after some exotic flowers in a
garden: Lily, Lilac, Lavender and Lotus (three function rooms combined) that could host
a group of as minimum as fifty persons up to maximum of 250 persons.
F. Outstanding characteristics of the establishment
The outstanding characteristic of this establishment is they provide accommodations
with complete amenities in affordable prices. They cater to the needs of business or
leisure travelers who want to be pampered in long hours of travel and to feel at home
while away from their home. They satisfy the needs and expectations of their guests by
giving the services they deserve, having well trained, attentive, respectful staffs is the
key to satisfaction of the guests and success of the business. They also offer different
services that a guest is looking for such as Foreign Currency Exchange, Laundry and
Dry Services, Airport Transfer, Tour and Ticketing Transfers, In Room Massage
Services, Luggage Storage, Hotel Safety Deposit Box and 24 Hours Security Services.
The outstanding characteristic of City Garden Suites is its cleanliness and
unsullied beauty. The hotel ensures that its facilities are suitably maintained in its
outstanding condition as well as consistency in creating fresh, clean and homey
atmosphere as to add-on to the luxuries and convenience that a guest could rarely
acquire in a standard hotel. With its mission and vision as the guiding principles, guests
and clients can be assured that quality service, value for money, comfort, convenience
and total customer satisfaction is guaranteed at all times.