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Rik Prins Managing Director TOPdesk UK
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TOPdesk on Tour Making connections
Shared resources, shared possibilities
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What have TOPdesk been doing?
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Growing turnover
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Growing team
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TOPdesk 5
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TOPdesk 5
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TOPdesk on Tour Making connections
Shared resources, shared possibilities
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Customer Service Experience · Good service can be taken for granted
· Bad service is guaranteed to be brought to light
· Result is not enough
· Individual expectations play a big part
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What is important in providing services?
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Working together
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Working together
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Service Management
Organisation
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Trend
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Shared Service Management
· We can learn a lot from each other
· Quality of services will improve · Because we identify the one customer
· Cost reductions
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Programme Shared Service Management simplified
14:30 - 15:15 Vision on the future of Service Management
Breakout session
15:15 - 15:45 Making connections
Demonstration of TOPdesk
15:45 – 16:30 TOPdesk for SSC
Discussion and drinks
16:30 – 17:00
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All presentations are published and available for download
www.slideshare.net/topdesk
