Appendix 1
8 February 2010 137-899-2009
Invitation to tender – framework agreement for digitization robots – through the National Library of Sweden
Through a digitalization group within the Swedish library sector, the
National Library of Sweden has been tasked with negotiating a
framework agreement for the procurement of digitization robots.
The following entities are included in the procurement: The National
Library of Sweden, Lund University Libraries, Stockholm University
Library, Uppsala University Library, Gothenburg University Library and
Umeå University Library.
This procurement is being conducted as a selective procurement in
accordance with the Public Procurement Act (2007:1091), and it has
been advertised in the OPIC database, AnbudsJournalen and TED. The
specification and any supplementary material are available at
www.opic.com or www.allego.se
The last day to submit a tender is March 8, 2010. The tenders will be
opened at the National Library of Sweden’s secretariat on March 9,
2010, in the presence of two officials.
You are most cordially invited to submit an application!
With kind regards
Karin Jortfelt
Purchasing and Procurement Administrator
2
1. PROCUREMENT FORMALITIES .................................................................. 4
1.1. CONTACTS .................................................................................................... 5 1.2. CORRECTIONS............................................................................................... 6
2. DEFINITIONS..................................................................................................... 6
3. SPECIFICATION OF REQUIREMENTS ....................................................... 7
3.1. GENERAL REQUIREMENTS............................................................................. 7 3.1.1. References ............................................................................................... 7 3.1.2. Physical design of the device .................................................................. 7 3.1.3. Surrounding environment ....................................................................... 7 3.1.4. Power supply........................................................................................... 8 3.1.5. Working environment .............................................................................. 8
3.2. REQUIREMENTS FOR IMAGE CAPTURE ........................................................... 9 3.2.1. Operator’s work contribution ................................................................. 9 3.2.2. Image quality .......................................................................................... 9 3.2.3. Book cradle ............................................................................................. 9 3.2.4. Object size ............................................................................................. 10 3.2.5. Manipulation of objects before and after image capture ...................... 10 3.2.6. Manipulation of objects during image capture ..................................... 10 3.2.7. Production speed................................................................................... 11 3.2.8. Cleaning................................................................................................ 11 3.2.9. Uptime................................................................................................... 11 3.2.10. Lifespan of image capture equipment ................................................... 11
3.3. SOFTWARE REQUIREMENTS......................................................................... 12 3.3.1. Managing the digitization robot............................................................ 12 3.3.2. Post-processing of image files............................................................... 12 3.3.3. System software updates ....................................................................... 13 3.3.4. Software updates ................................................................................... 13
3.4. COMPUTER ENVIRONMENT REQUIREMENTS ................................................ 14 3.5. WARRANTY REQUIREMENT......................................................................... 14 3.6. SERVICE AND SUPPORT AGREEMENT REQUIREMENT ................................... 15 3.7. TEST REQUIREMENT.................................................................................... 16 3.8. OTHER REQUIREMENTS............................................................................... 16
3.8.1. Documentation ...................................................................................... 16 3.8.2. Delivery time ......................................................................................... 16 3.8.3. Installation and deployment.................................................................. 17 3.8.4. Training................................................................................................. 17
4. EVALUATION.................................................................................................. 18
4.1. TENDER ANALYSIS ...................................................................................... 18 4.2. EVALUATION .............................................................................................. 18
4.2.1. Criteria evaluation ................................................................................ 20
APPENDIX 1............................................................................................................... 21
DIGITIZATION GUIDELINES FOR PRESERVATION AND ACCESSIBILITY .......................... 21
3
APPENDIX 2............................................................................................................... 22
TESTING .................................................................................................................... 22 TONAL REPRODUCTION AND EVENNESS OF ILLUMINATION ........................................ 23 COLOUR CAST AND COLOUR ACCURACY ................................................................... 24 RESOLUTION AND SHARPNESS ................................................................................... 25 OCR ......................................................................................................................... 25 PAGE TURNING AND MOUNTING/FIXATION OF OBJECTS.............................................. 26 APPLICABILITY, USER FRIENDLINESS AND WORKING ENVIRONMENT.......................... 27
4
1. Procurement formalities
Type of procurement: Selective procurement in accordance with
Chapter 15 of the Public Procurement Act
(2007:1091).
Ordering entity: National Library of Sweden (KB).
Format: The tender shall be in writing and signed by
an authorized representative of the company.
The tender shall be submitted in a sealed
envelope labelled: ‘Anbud 137-899-2009’. In
addition to a paper copy, the tender shall also
be submitted electronically (as PDF) on a
CD, DVD or USB stick. The file name shall
contain the tenderer’s name and
‘Anbud 137-899-2009’.
Address: The items should be sent to the following
address:
National Library of Sweden
Box 5039
102 41 STOCKHOLM
Sweden
Tenders may also be submitted in person to
the National Library of Sweden’s reception in
Humlegården, Stockholm. For information
about the National Library's opening hours,
please see www.kb.se.
Deadline for application: The tender shall have arrived to the National
Library of Sweden by March 8, 2010. Late
applications will not be considered.
Validity period for the
tender: Submitted tenders are binding for at least four
months after the application deadline.
5
Tenderer’s costs: The National Library of Sweden will not
reimburse any costs incurred in conjunction
with drawing up, submitting and following up
the tender.
Language: The tender shall be written in Swedish or
English.
1.1. Contacts
Henrik Johansson
Production Developer
Digital Production Division
The National Library of Sweden
Phone: +46 (0)8 463 44 10
E-mail: [email protected]
Erik Siira
Head of Division
Digital Production Division
The National Library of Sweden
Phone: +46 (0)8 463 42 95
E-mail: [email protected]
Karin Jortfelt
Purchasing and Procurement Administrator
Staff/Finance Department
The National Library of Sweden
Phone: +46 (0)8 463 40 08
E-mail: [email protected]
In the event of inquiries, it is important that tenderers contact the
individuals listed above. If there is a need for clarification, the National
Library of Sweden requests that such inquires are submitted by e-mail.
Written responses to inquiries will be distributed to all tenderers that
participate in the procurement. The response will not state who posed the
query.
6
1.2. Corrections
Corrections to tenders during evaluation may only be made to the extent
that they comply with the Public Procurement Act. Clarifications and
supplementary information may be submitted provided that this can be
done without preferential treatment and without limitations to
competition.
2. Definitions
Book cradle – the part(s) of the device that holds the object that is to be
image captured. The book cradle supports the book block and binding to
prevent damage.
Computer environment – the computer environment in which the
digitization robot will work.
db(A) – noise level that is weighted on the basis of the ear’s sensitivity
to different frequencies.
Delivery time – the period of time from the order being received until
completed deployment.
Deployment – transferral of all information necessary for operation, as
well as completed installation, operator training and approval tests.
Digitization robot – an automated scanning device whereby a book
cradle and image capture equipment work as an integrated unit to enable
automatic page turning and image capture of an object. The term
“device” is commonly used throughout this document as a synonym to
“digitization robot”.
Image capture – the process whereby a digital reproduction is created
from an analogue object.
Image capture equipment – the parts of the digitization robot used for
image capture, e.g. a scanner or digital camera and all related equipment.
Installation – assembly of the digitization robot at the user’s premises,
including software installation and connection to the electrical and
computer networks.
Master file – image file that contains the unmodified results (with the
exception of rotations of multiples of 90°) of the image capture.
Opening angle – the angle between the covers of an opened book.
7
3. Specification of requirements
Answers can be specified both in tender documentation and in an Excel
sheet. The Excel sheet will be sent by e-mail to all tenderers that
participate in the procurement. All of the posts in the Excel sheet shall be
responded to, but the tenderer may also choose to expand upon and
supplement these points with tender documentation. Requirements that
are labelled with “answer in tender documentation” in the Excel sheet
shall be answered in tender documentation.
3.1. General requirements
3.1.1. References
The tenderer shall submit references from two organizations that use an
equivalent device. Provide name, business and contact data. The
references shall be submitted by email before February 17, 2010.
3.1.2. Physical design of the device
Since the production premises are limited in size, the ordering entities
are interested in purchasing a device that is not too big or too heavy. It
should also be possible to move the device to new premises without
incurring additional costs.
The supplier shall describe the device’s size, weight and mobility.
3.1.3. Surrounding environment
The surrounding environment in which the device will be used can
impact its functionality; for example, heat/cold, relative humidity,
flooring, dust, screening off, lighting, reflections, amount of light, etc.
The tenderer shall describe the conditions that apply for the surrounding
environment.
8
3.1.4. Power supply
The tenderer shall describe the requirements for the device’s power
supply in terms of outlets, adapters, power needs etc.
The tenderer shall state if the device requires voltage other than 230
volts.
The tenderer shall state if the device is CE labelled.
3.1.5. Working environment
The design of the device shall enable a good working environment. It
should be possible to place the device in an existing working
environment without disrupting or significantly disturbing ongoing
activities. The ergonomics of the device are very important in terms of
the operator’s health.
3.1.5.1. Ergonomics
The device should not require repetitive movement that can result in
work injuries. The device should not require work postures that result in
excessive or abnormal strain on specific body parts or the body as a
whole. The operator should be able to adjust his or her working posture,
e.g. by being able to raise or lower computer equipment.
The tenderer shall describe how the requirements are met.
3.1.5.2. Noise level
The device’s noise level should not exceed 60 dB(A) (as stipulated in
AFS 1992:10) in the operator’s work area during operation.
The tenderer shall state what the noise level is during operation.
The tenderer shall state what the maximum instantaneous noise level is
during operation.
3.1.5.3. Lighting
If the device uses lighting, the emitted light should contain the red,
green and blue parts of the visible spectrum, emit minimal heat, and
shield the operator from any harmful IR and UV light. Lighting should
be placed so that it does not irritate the operator's eyes.
The tenderer shall describe how the requirements are met.
9
3.1.5.4. Heat
During continuous operation, the device should not generate heat to the
extent that the operator’s work or well-being is impacted.
The tenderer shall describe how the requirements are met.
3.2. Requirements for image capture
3.2.1. Operator’s work contribution
The number of tasks that the operator needs to perform before, during,
and after image capture is important for both the quality of the end
product and for possible negative impact on the object. The number of
tasks should be low.
The tenderer shall describe the operator’s work contribution and to what
extent the operator needs to supervise the device while in operation.
3.2.2. Image quality
The digitization robot should enable production of master files that
comply with the “Digitization guidelines for preservation and
accessibility”. The guidelines are attached as Appendix 1.
The tenderer shall describe how the requirements are met.
3.2.3. Book cradle
The book cradle and image capture equipment shall function as an
integrated unit to enable automatic page turning and image capture of the
object. The design of the book cradle should prevent the book and book
block from getting damaged during the digitalization process.
Many of the books that are to be digitalized with the device can only be
opened with angles significantly less than 180° because of old age. Thus,
the digitization robot shall allow image capture to be performed at
opening angles less than 180°.
The tenderer shall describe the book cradle's design.
The tenderer shall state if the device allows image capture to be
performed at opening angles less than 180°.
The tenderer shall state all possible opening angles.
The tenderer shall describe how different opening angles affect
production speed.
10
3.2.4. Object size
The range of possible object sizes is important since the ordering entities
would like to digitize large portions of their collections with the device.
Thus, the device should be able to work with objects that vary greatly in
size.
The tenderer shall state the largest and the smallest size, including and
the thickness, of objects that can be image captured in the device. For the
thickness, both absolute measures and the approximate number of pages
shall be stated.
The tenderer shall state the maximum weight of an object that can be
processed.
The tenderer shall describe how object size influences production speed.
3.2.5. Manipulation of objects before and after image capture
The manipulation of objects before and after image capture is important
in terms of both preservation and production. The number of
manipulations to position an object in the device before image capture
should be small. The number of manipulations to remove the object
from the device after image capture should be small.
The tenderer shall describe how objects are manipulated before image
capture commences.
The tenderer shall describe how the object is placed/mounted in the
device.
The tenderer shall describe how objects are manipulated after image
capture is complete.
3.2.6. Manipulation of objects during image capture
The device should carefully fixate, image capture, and automatically
turn the pages of objects. The term ‘carefully’ refers to a process in
which no damage arises or is aggravated as a result of processing –
before, during or after image capture. The term ‘damage’ refers to all
changes in the object’s content, expression and qualities.
The tenderer shall state if the device can carefully fixate, image capture,
and automatically turn the pages of objects.
The tenderer shall describe how the object will be fixed in place during
image capture.
The tender shall describe how books that contain several types of paper
with different characteristics are handled.
11
The tenderer shall describe how deviant pages such as foldouts are
handled.
The tenderer shall describe if the device can discover cases in which
several pages are turned at the same time, and, if so, how these are
handled.
The tenderer shall describe if the device can discover loose pages, and,
if so, how these are handled.
3.2.7. Production speed
The tenderer shall state the device’s practical production speed for A4-
sized objects.
The tenderer shall describe how the device’s practical production speed
for A4-sized objects is affected by the age of the paper (i.e. handmade
paper before 1850, machine made paper from circa 1850 and forward,
and modern paper).
The tenderer shall describe how and when image files are transferred to
the user’s computer network.
The tenderer shall describe how the transfer of image files affects
production speed.
3.2.8. Cleaning
Books contain and produce a great deal of dust that can easily be spread
when pages are turned. Thus, it should be easy to discover dust and keep
the device clean.
The tenderer shall describe how cleaning is done and how often the
device must be cleaned.
The tenderer shall state if the device can ascertain if cleaning is needed.
The tenderer shall state if specific equipment is required for cleaning
and, if so, whether such equipment is included in the tendered price.
3.2.9. Uptime
It should be possible to use the device continuously for long periods of
time.
The tenderer shall state maximum continuous uptime.
3.2.10. Lifespan of image capture equipment
The image capture can be performed with different technologies e.g.
DSLR cameras or a scanner. The different technologies mean that the
lifespan of the image capture equipment can vary. The image capture
equipment’s lifespan should be long. It should be possible to repair or
replace the image capture equipment at a reasonable cost.
12
The tenderer shall state how many images that can normally be captured
before the whole or parts of the image capture equipment need to be
replaced.
The tenderer shall describe which parts of the image capture equipment
that may have to be replaced during normal use, the cost of these parts,
and any service or adjustments that may be necessary after replacement.
3.3. Software requirements
3.3.1. Managing the digitization robot
The device should generally be managed by included system software. If
necessary, it should be possible to manage the device manually.
The tenderer shall describe how the requirements are met.
The tenderer shall state which image parameters can be manually
modified; for example, image resolution, bit depth, gamma settings,
contrast, black and white points, colour balance, and colour saturation.
3.3.1.1. Image processing functions
It should be possible to use the system software of the device to activate
and deactivate any image processing functions in both hardware and
software.
The tenderer shall describe how the requirement is met.
3.3.2. Post-processing of image files
It should be possible to perform post-processing of image files directly
in the device. It should be possible to perform both automatic and
manual post-processing. Any post-processing software should have an
intuitive and easy to use interface. Post-processing should not affect any
metadata from the image capture equipment.
The tenderer shall describe how the requirements are met.
The tenderer shall describe the functionality of the included post-
processing software in terms of file formats, metadata storage, image
rotation, image de-skewing, perspective corrections, automatic cropping,
colour correction, re-scanning and replacement of recently captured
images, and other functionality.
13
The tenderer shall state if it is possible to save two versions of the
image file – the master file and a processed file when post-processing
has been performed internally in the device.
The tenderer shall describe the functionality for any other included
software.
The tenderer shall state how the production speed is affected when
images are post-processed internally in the device.
3.3.2.1. Export to other software
The device should allow master files to be exported and processed in
external software.
The tenderer shall describe how the requirement is met.
3.3.2.2. OCR
After image capture, it should be possible to use OCR to interpret text in
an image.
The tenderer shall state to what extent OCR is integrated into the device
or performed using external software and/or computers.
The tenderer shall state which, if any, OCR software is included with
the device.
The tenderer shall state possible character encodings and export formats
for the interpreted text.
The tenderer shall state whether the OCR software can generate position
information according to METS/ALTO.
The tenderer shall state if a licence is required for the OCR software as
well as the cost for such a licence.
3.3.3. System software updates
The tenderer shall provide information regarding system software
updates on an annual basis, for a minimum of 5 years after the end of the
warranty period.
The tenderer shall describe how the requirement is met.
3.3.4. Software updates
The tenderer shall provide information regarding software updates on an
annual basis, for a minimum of 5 years after the end of the warranty
period.
The tenderer shall describe how the requirement is met.
14
3.4. Computer environment requirements
A large amount of material will pass through the digitization robot every
day. This will result in a large number of files that will enter the user’s
system. Thus, it is important that the device functions well within, and
together with, the existing computer environment (PC with gigabit
Ethernet network), and that the device allows for quick, continuous, and
safe distribution of the produced files over the user's network. If the
device requires an external computer, it should be possible for the user
to maintain and administer it.
The tenderer shall state if the device works in a PC environment with at
least a 1 Gb/s Ethernet network.
The tenderer shall state if the device works in a Mac OS X environment
with at least a 1 Gb/s Ethernet network.
The tenderer shall describe the device’s demands on the computer
environment.
The tenderer shall state if an external computer is required for operation
and if such equipment is included in the tender.
The tenderer shall state to what extent the user can maintain and
administrate any external computer.
3.5. Warranty requirement
The warranty period shall begin when the ordering entity approves the
deployment of the device. The warranty shall cover all faults and failures
as regards to material, manufacture, and software. The warranty shall
apply for at least two years. The warranty shall include an annual service
check. It shall not be incumbent upon the ordering entity to verify the
tenderer’s warranty commitment during delivery or deployment. The
warranty shall cover all repair costs for the device. Any costs that are
incurred due to travel or accommodation shall be included in the
tenderer’s warranty commitment.
When service or repairs are necessary under the warranty commitment,
an authorized service technician shall arrive within 48 business hours
after the need for service was reported. An operational shutdown under
the warranty commitment may never last longer than two business days;
if such a situation should nevertheless arise, a replacement device shall
be installed at the tenderer's expense or the tenderer shall compensate the
entire operational shutdown. Compensation will correspond to the device
operator's salary costs.
15
A service report shall be written after completed service. The report
shall describe problems and measures. The report shall be sent to the
user within 5 business days of service being performed.
The tenderer shall describe how the requirements are met.
The tenderer shall state whether the warranty commitments will be
fulfilled by a local representative to the manufacturer and if so, how
service and repairs will be distributed between the local representative
and the manufacturer.
3.6. Service and support agreement requirement
The ordering entity wants to sign a service and support agreement for the
purchased equipment. The agreement shall run until further notice with a
three-month cancellation period.
The service and support agreement shall include an annual service
check.
When service is necessary, an authorized service technician shall arrive
within 48 business hours after the need for service was reported. An
operational shutdown, that are not caused by gross negligence by the
user, may never last longer than two business days; if such a situation
should nevertheless arise, a replacement device shall be installed at the
tenderer's expense or the tenderer shall compensate the entire operational
shutdown. Compensation will correspond to the device operator's salary
costs.
Costs for spare parts and travel shall be included in the agreement.
Spare parts shall be available at least 5 years after delivery. The service
agreement should include updates for system software and other
included software. The tenderer shall perform all necessary updates in
close cooperation with the user.
A service report shall be written after completed service. The report
shall describe problems and measures. The report shall be sent to the
user within 5 business days of service being performed.
The tenderer shall specify the terms and conditions for the service and
support agreement.
The tenderer shall state the annual cost for the agreement.
The tenderer shall state whether service and support will be provided by
a local representative to the manufacturer and if so, how the service and
support will be distributed between the local representative and the
manufacturer.
16
3.7. Test requirement
The ordering entities would like to test the tendered products during
operation. The tests will include the following aspects:
• Image quality
• Manipulation of objects, with focus on preservation
• Applicability, user friendliness and working environment of the
device
The ordering entities hope to initiate the evaluation as soon as possible to
conclude the tendering process as quickly as possible. Tenderers that are
interested in submitting a tender are asked to provide preliminary
notification of this by February 17, 2010. The ordering entities will
contact the tenderer to determine when and where the evaluation will
take place.
A more detailed description of the tests is available in Appendix 2.
3.8. Other requirements
3.8.1. Documentation
The tenderer shall include documentation for the device in Swedish
and/or English, in the form of both paper hardcopy and in a machine
readable format. The documentation shall consist of:
• User manual for the digitization robot and all included software
• Product specification
• Service and maintenance manual
The tenderer shall describe how the requirements are met.
3.8.2. Delivery time
The device shall be delivered within a maximum of six weeks of the
order being received and confirmed. The tenderer shall, in writing and
within 5 business days of the purchase agreement being signed, inform
the ordering entity of what day the product will be delivered. Delivery
shall be made at the tenderer’s expense.
17
The tenderer shall describe how the requirement is met.
Note that this SHALL requirement will be included in the final purchase
agreement. If the requirement is not met, a sum of 0.15% of the purchase
price will be deducted from the purchase price per day (up to a
maximum of 100 days).
3.8.3. Installation and deployment
The tenderer shall install and deploy the device within five business days
of the delivery date. Installation and deployment shall be included in the
tendered price. The ordering entity shall be informed in writing when the
tenderer considers installation and deployment completed. The ordering
entity will inform the tenderer in writing when it has approved
deployment. The ordering entity may choose to not approve the
installation and deployment if it not performed satisfactory, e.g. if the
approval tests cannot reproduce results achieved during the test
requirement.
The tenderer shall describe how the requirement is met.
Note that this SHALL requirement will be included in the final purchase
agreement. If the requirement is not met, a sum of 0.15% of the purchase
price will be deducted from the purchase price per day (up to a
maximum of 100 days).
3.8.4. Training
The tenderer shall carry out operator training for the ordering entity’s
employees in conjunction with the deployment of the device. The
tenderer shall cover the costs for the training and course materials. Upon
completing the training, operators should independently be able to
perform all operational tasks.
The tenderer shall describe how the requirement is met. The description
shall specify the training’s scope, content and material.
18
4. Evaluation
4.1. Tender analysis
All requested information shall be presented in the tender as stated in
Chapter 1 and 3.
The submitted tenders will be analyzed in three steps:
1. Check to ensure that the tender contains all required information.
2. Check to ensure fulfilment of SHALL requirements.
3. Tender evaluation and grading.
The prerequisite for tender evaluation is that the tender contains all of
the requested information and fulfils the ordering entities’ SHALL
requirements. The tender is then evaluated in accordance with the
description in Section 4.2.
The evaluation of tenders will in part be based on the submitted answers
to the requirements specified in the tender, in part on information
provided by references and in part on the information that the ordering
entities obtain during the tests and on their own.
The evaluation will be performed by a group consisting of
representatives from the ordering entities. The group will chaired by the
head of the digital production division at the National Library of
Sweden. The group will include the purchasing and procurement
coordinator at the National Library of Sweden, digitization experts and a
curator.
4.2. Evaluation
Each defined criterion will be awarded 0 to 6 points. For the awarding of
points to the criteria, see Section 4.2.1. Points awarded to a criterion are
multiplied with a factor between one and five. A number of
subcategories are formed by combing related criteria, see Figure 1. A
point total is calculated for each subcategory by totalling the number of
points that were awarded to the criteria included in the subcategory. One
or more subcategories form the six main categories that are listed in
Table 1. The subcategory’s point total is multiplied by a weight in the
19
interval of 0-1 (i.e. 0–100%) and is then added to the point total of its
main category. The tender with the highest point total for the main
categories, after applying the weights listed in Table 1, will be accepted.
Figure 1: Illustration of the main categories, subcategories and criteria.
Main category Weight
Purchase price
Service and support agreement
Image quality
Applicability
User friendliness
Operational reliability, warranty
and delivery time
15%
20%
10%
20%
15%
20%
Table 1: The main categories and their corresponding weights.
It is difficult to design an evaluation model in which the main categories
receive the exact weights listed in Table 1. As a result, the actual weights
in the evaluation may marginally deviate from the nominal weights.
The employed evaluation model might result in a tender with a higher
purchase price being accepted if the ordering entities find other tender
criteria to be more beneficial. Thus, it is important for the tenderer to
clearly describe all product qualities that are important for the
evaluation.
20
4.2.1. Criteria evaluation
All of the evaluation criteria, except purchase price, are described in
Chapter 3. Since it is difficult to quantify absolute point requirements for
the various criteria, point allotment will generally be based on a ranking
of tenders. The tender with the highest ranking will be awarded the
highest number of points, which is six points. Points will then be
awarded to the other tenders after a qualitative comparison to the highest
ranking tender. Several tenders can be awarded the same number of
points, including the six-point category. If the highest ranking tender for
a specific criterion does not completely meet all of the desired
requirements, it can be awarded fewer than six points.
When absolute point requirements can be specified, points are awarded
as indicated below:
6 points = Pass with distinction
4 points = Pass
2 points = Unclear or difficult to assess
0 points = Fail
If zero points are awarded to a criterion, it will be given the same
significance as an unfulfilled SHALL requirement, i.e. the device does
not meet the requirements and further evaluation will not be performed.
21
Appendix 1
Digitization guidelines for preservation and accessibility
The general guidelines below apply to image capture performed at the
National Library of Sweden. The guidelines will be used to evaluate the
image quality of the device (see Section 3.2.2).
• The object should be reproduced optically sharp.
• The object should be placed as straight as possible.
• It should be possible to reproduce the captured object at 1:1 scale
(1:1 corresponds to an image with at least 300 ppi resolution
when it is reproduced in its original size).
• The resolution shall be at least 300 ppi. The master file can be
the result of downsampling but not upsampling.
• The master file shall be saved in RGB, 8 bits/channel. The image
can be captured with a greater depth of colour.
• Master files shall be rendered in the Adobe RGB(1998) colour
space.
• Master files shall be saved as uncompressed TIFF.
• The object should be evenly illuminated and correctly exposed.
• Modifications such as sharpness, arbitrary rotations and contrast
enhancement shall not be performed on the master file during
image capture or after digitalization.
• The file should only rotate in even steps of 90 degrees, i.e. 90,
180, 270 degrees.
• All tones should be represented in the master file, i.e. the
histogram should be continuous and without spikes.
• Pages should be cropped. If the pages are not cropped, they
should be reproduced against a neutral grey background.
• The entire page shall be in the image.
22
Appendix 2
Testing
To supplement the information giving in the tender, the ordering entities
would like to test the offered digitization robots. The tests will be
performed in a uniform manner to make it possible to compare the
results from different devices. The tests will also function as approval
tests and they will thus be repeated after completed installation of the
device.
Aim of testing
• Evaluate image quality
• Examine how the object is manipulated in terms of preservation
• Assess the applicability, user friendliness and working
environment of the device
Performing the tests
The ordering entities and the tenderer will jointly decide upon a date for
testing to be performed. The tenderer shall ensure that the device is
calibrated on the day of testing to ensure the best possible results.
The ordering entities will provide all material for the tests.
Representatives for the ordering entities will be present during testing,
but the tenderer will perform the tests. All produced master files shall be
submitted to the ordering entities for evaluation.
Tests
• Tonal reproduction and evenness of illumination
• Colour cast
• OCR
• Resolution and sharpness
• Page turning and mounting/fixation of objects
• Applicability, user friendliness and working environment
23
Tonal reproduction and evenness of illumination
Aim
To determine how well the device reproduces the grey tone scale and
how evenly light falls on the captured image.
Method description
A Kodak Gray Scale Q13/14 (or equivalent) is mounted on a white piece
of paper with optical density of 0.05–0.15. The grey scale is placed at the
middle, lower edge of the image surface.
Evaluation
It should be possible to differentiate patches from one another. This
check is performed by visual inspection. The pixel value for patch A
should fall between 250-230. The pixel value for patch 19 should be
over 10. Holes in the histogram are not allowed. The patches will also be
analyzed in terms of noise.
Lighting should fall evenly over the reproduction surface. The exposure
will be measured in the middle and the four corners. The difference
between the measurements should be less than 12 units within each
colour channel.
24
Colour cast and colour accuracy
Aim To evaluate the colour cast and the colour accuracy in the captured
image.
Method description
A Munsell Colour Checker (or equivalent) mounted on a white sheet of
paper with an optic density of 0.05-0.15.
Evaluation
The colour cast is determined on the basis of patch measurements for the
grey scale. The patches are investigated in Adobe Photoshop. The
patches should be neutral; the difference should be less than +4 or -4
pixel units between each colour channel. The middle RGB value
constitutes the starting point for the evaluation. The colour accuracy is
determined by patch measurements on selected colour patches. The
difference from the nominal colour value should be less than +4 or -4
units for each colour channel.
25
Resolution and sharpness
Aim
To determine the practical resolution and sharpness of the device.
Method description
One or more test patterns are captured by the device.
Evaluation
Resolution and sharpness are evaluated by visual inspection and by using
software to compute relevant metrics.
OCR
Aim
The result of OCR depends partly on the quality of the image file. Thus,
the image quality can also be evaluated on the basis of the results of
OCR.
Method description
Test pages with Gothic style and Roman style characters are captured.
The master files are converted to gray scale and OCR interpreted. The
OCR interpreter shall be set to the relevant character type. Tests are
performed both with and without the program’s glossary. To ensure a
uniform test environment, supplementary glossaries or training patterns
may not be activated.
Evaluation
The percentage of uncertain characters is recorded after the
interpretation. Since the placement of uncertain characters affects the
readability, a subjective assessment of the results may also be performed.
26
Page turning and mounting/fixation of objects
Aim
To examine if the device can carefully fix, capture, and turn pages of
objects with varying characteristics, sizes, and age.
Method description
The ordered robots will initially be used to digitize material from the 17th
century. The tests will be performed both on original material from the
17th century and on material with similar characteristics as 17th century
books. The ordering entities will provide the material for the tests.
Some material have inserts from the end of the 1990s to simplify
comparison between different objects. This material has been cut and
given covers to resemble books from the 17th century. Elefanthaut paper
has been used to imitate parchment. Objects with original all-leather
covers have been given half-leather bindings. The covers of some objects
have been covered in white paper to evaluate wear, damage, and grime.
All supplied test volumes shall be mounted in the device and several
pages shall be captured from each object.
Evaluation
The test material enables evaluation of the device’s ability to work with
old and different-sized objects. The test material will also provide
information regarding how cover stiffness, spine material and the
thickness of inserts (number of pages) influence the image capture and
the image quality. The practical digitalization speed will also be noted.
The device will be assessed on the basis of the criteria that are described
in Sections 3.2.1 and 3.2.3-3.2.6.
27
Applicability, user friendliness and working environment
Aim
To evaluate the device's applicability, user friendliness and working
environment.
Method description
The tests are performed by observing the device during the testing
process. Observations may be supplemented with queries and/or a review
of specific aspects of the image capture.
Evaluation
The obtained information will supplement the written information
provided in the tender.
Appendix 2
TREVENTUS Mechatronics GmbH Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 1 of 26
This is the
Tender documentation Technical documentation & Pricing
Quotation number. A-10-0016
Customer number: SE001
in submitting the
Tender 137-899-2009 „Procurement of digitization robots“
of
TREVENTUS Mechatronics GmbH
with its product
ScanRobot® SR301/SR304/SR400
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 2 of 26
Index 1. TECHNICAL DOCUMENTATION ___________________________________________ 3
1.1 Preamble _______________________________________________________________________ 3
1.2 General requirements ______________________________________________________________ 4 1.2.1 References ______________________________________________________________________4 1.2.2 Physical design of the device _________________________________________________________5 1.2.3 Surrounding environment ____________________________________________________________5 1.2.4 Power supply_____________________________________________________________________5 1.2.5 Working environment _______________________________________________________________7
1.3 Requirements for image capture ______________________________________________________ 9 1.3.1 Operator’s work contribution__________________________________________________________9 1.3.2 Image quality____________________________________________________________________10 1.3.3 Book cradle _____________________________________________________________________10 1.3.4 Object size______________________________________________________________________11 1.3.5 Manipulation of objects before and after image capture _____________________________________11 1.3.6 Manipulation of objects during image capture ____________________________________________12 1.3.7 Production speed _________________________________________________________________12 1.3.8 Cleaning _______________________________________________________________________13 1.3.9 Uptime ________________________________________________________________________13 1.3.10 Lifespan of image capture equipment __________________________________________________13
1.4 Software requirements ____________________________________________________________ 14 1.4.1 Overview of the software delivered with the ScanRobot _____________________________________14 1.4.2 Managing the digitization robot _______________________________________________________15 1.4.3 Post-processing of image files _______________________________________________________17 1.4.4 System software updates ___________________________________________________________19 1.4.5 Software updates_________________________________________________________________19
1.5 Computer environment requirements __________________________________________________ 20
1.6 Warranty requirement _____________________________________________________________ 21
1.7 Service and support agreement requirement ____________________________________________ 21
1.8 Test requirement_________________________________________________________________ 21
1.9 Other requirements _______________________________________________________________ 22 1.9.1 Documentation __________________________________________________________________22 1.9.2 Delivery time ____________________________________________________________________22 1.9.3 Installation and deployment _________________________________________________________23 1.9.4 Training________________________________________________________________________23
2. PRICING & QUOTATION FOR THE OFFERED DEVICE COMPONENTS ________________ 24
2.1 Non-recurrent expenses ___________________________________________________________ 24
2.2 Annual expenses _________________________________________________________________ 24
2.3 Optional offered OCR-software & equipment_____________________________________________ 25
APPENDIX ______________________________________________________________ 26
1. Technical Documentation
1.1 Preamble
The offered devices within the tender are the
ScanRobot® SR301 ScanRobot® SR304 ScanRobot® SR400
The models SR301 and SR304 do not differ from the appearance. The only difference is that the SR304 has an image capturing system with 400 ppi physical resolution instead of the SR301 which has 300 ppi. The ScanRobot® SR400 is the logical advancement to the models SR301 and SR304. Within the SR400 all the experiences of over 30 SR301 installations world-wide were processed. The SR400 has an improved book-cradle which is even more flexible and user-friendly. Moreover the SR400 has more legroom for the operator and the whole system is smaller and lighter build without any compromises to the maximum scanning format. The SR400 does differ from the appearance in comparison to the SR301/SR304. The differences concerning the performance of the three models (SR301, SR304 and SR400) are listed within the excel-file as well as in the following documentation. Delivery time
ScanRobot® SR301: available from now on, with 6 weeks after order confirmation ScanRobot® SR304: available from May 2010, with 6 weeks after order confirmation ScanRobot® SR400: available from July 2010, with 6 weeks after order confirmation
Annotation to the scope of the Delivery Each ScanRobot will be delivered inclusive PC, monitor, accessories, the scan-software ScanGate and the ScanRobot-Addon “OptiBook A300”. Annotation to the “Optibook A300“ The “OptiBook A300” completes the digitization requirements in the way that inbound folded maps, cutting edges (top, side, buttom) and book covers can be scanned easily WITH ONE AND THE SAME scan-software ScanGate which is delivered with the ScanRobot. Technical Data of the “Optibook A300”:
- USB 2.0 scanning device - fully controllable with the software ScanGate SR - Perfect 2 mm book-edge design for scanning books - Large format scanning (A3 size, up to 12” x 17”) - Ultra High speed scanning (2.48 seconds at 300 ppi A3 colour scanning) - One-touch buttons design for scanning convenience
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 4 of 26
1.2 General requirements
1.2.1 References
#01: Bavarian State Library (DE) 3 ScanRobots® SR301in use workflow software ScanFlow™ in benchmark test
Contact Person Dr. Markus Brantl (Head of “Munich Digitization Center”, MDZ)
Name or Organization Munich Digitization Centre / Digital Library
Address Bavarian State Library Ludwigstr.16, D-80539 Munich, Germany (DE)
WEB: www.bsb-muenchen.de/ WEB: www.digitale-sammlungen.de/
Telephone Number +49 (0) 89 28638 2394
Email Address [email protected]
#02: University Library of Regensburg (DE) 1 ScanRobot® SR301 in use
Contact Person Dr. Helge Knüttel (Head of Digitization Center)
Name or Organization University Library of Regensburg
Address University Library, Digitization Center Regensburg Universitaetsstrasse 31, D-93053 Regensburg, Germany (DE)
WEB: www.bibliothek.uni-regensburg.de/
Telephone Number +49 941 944-5937
Email Address [email protected]
#03: University Library of Bratislava (SK) 1 ScanRobot® SR301 in use workflow software ScanFlow™ in use
Contact Person Ing. Alojz Androvic, PhD. (Director)
Name or Organization Univerzitna kniznica v Bratislave
Address Univerzitna kniznica v Bratislave Michalska 1, 811 01 Bratislava, Slovakia (SK)
WEB: www.ulib.sk
Telephone Number +421 905 657140
Email Address [email protected]
#04: Academy of Science (CZ) 1 ScanRobot® SR301 in use
Contact Person Ing. Martin Lhotak (Director )
Name or Organization Academy of Sciences Library
Address Academy of Sciences Library Narodni 3, 115 21 Praha 1, Czech Republic (CZ)
WEB: http://www.knav.cz WEB: http://digit.knav.cz
Telephone Number +420 221 403 260
Email Address [email protected]
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 5 of 26
1.2.2 Physical design of the device
SR301
LxWxH (without monitor): 0.8 x 0.8 x 1.92 m Weight: 260 kg SR304
LxWxH (without monitor): 0.8 x 0.8 x 1.92 m Weight: 260 kg SR3400
LxWxH (without monitor): 0.78 x 0.78 x 1.90 m Weight: 200 kg All three ScanRobot models are equipped with rolls so that the devices can be easily moved within an existing working environment. The ScanRobot can be easily placed in different positions in the scanning room and can be even moved from one room to another during a project.
1.2.3 Surrounding environment
The following applies to all three offered models (SR301/SR304/SR400): The device can be operated in normally illuminated rooms – no darkened room and no screening needed! The ScanRobot is not suitable for operation outdoors and must be set up in an enclosed area. The device should be set up on a horizontal surface on the floor.
1.2.4 Power supply
The following applies to all three offered models (SR301/SR304/SR400): Voltage: 230 V ~ (No voltage other than 230 V ~ is needed.) Max. power needs: 1300 W Device fuse: 2 x 10 A Power plug: CEE 7/4 socket (Type F, Schuko) Each of the models is in accordance to all relevant CE-standards and is CE-labelled. The “CE Declaration of Conformity” is enclosed below:
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 6 of 26
CE Declaration of Conformity
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 7 of 26
1.2.5 Working environment
The following applies to all three offered models (SR301/SR304/SR400): The ScanRobot is equipped with rolls so that the device can be easily moved within an existing working environment. The device can easily be placed in different positions in the scanning room and can be even moved from one room to another during a project. Moreover the ScanRobot fulfils all standards concerning the ergonomics and workplace layout. SR400 Due to the experience of over 30 SR301 installations world-wide especially this issue was improved within the SR400-development. The SR400 now has an improved book-cradle which is even more flexible and user-friendly. Moreover the SR400 has more legroom for the operator and the whole system is smaller and lighter built without any compromises to the maximum scanning format.
1.2.5.1 Ergonomics
The following applies to all three offered models (SR301/SR304/SR400): The devices are built in accordance to all relevant CE-standards according to ergonomics and workplace layout and are in conformity with the international standard: "DIN EN ISO 14738:2002 Safety of machinery - Anthropometric requirements for the design of workstations at machinery". Therefore the devices do not require any repetitive movement or any work postures that can result in work injuries. Furthermore the ScanRobot has an adjustable support system for the monitor, the keyboard and the mouse so that the operator can easily adjust the highness and position of the monitor and keyboard in every direction. Moreover the operator is free to stand during his work in front of the ScanRobot or to sit on a height adjustable stool.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 8 of 26
1.2.5.2 Noise level
The following applies to all three offered models (SR301/SR304/SR400): The working noise of the ScanRobot is beneath 55 dB (A). The measurement of the noise was done on 8 measuring points in 1 meter distance around the ScanRobot. This means that the ScanRobot is not louder than a normal speaking voice. The maximum instantaneous noise level during operation is 55 dB (A).
1.2.5.3 Lighting
The following applies to all three offered models (SR301/SR304/SR400): The ScanRobot uses WHITE LED-lightning with absolutely no heat-, IR- and UV-light emitting. Due to the reason that the illumination system is inside the ScanHead, there is a extremly low light impact for the ScanOperator itself. The whole page illumination (light impact) of 1 page during the image capturing is lower than 2 ms. Therefore the page illumination of the ScanRobot is the lowest on the market.
1.2.5.4 Heat
The following applies to all three offered models (SR301/SR304/SR400): According to the illumination-system there is no heat exposure whether to the ScanOperator nor to the digitization-object during the scanning process due to the cold light LED (light emitting diode) technology. Secondly all of the integrated motorized components of the ScanRobot are heat and noise isolated so that all in all there is no extraordinary heat generation.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 9 of 26
1.3 Requirements for image capture
1.3.1 Operator’s work contribution
The following applies to all three offered models (SR301/SR304/SR400): Before scanning: The operator takes a short look at the book to check its characteristics (binding, paper stiffness, size) and to assess the necessary settings to ensure high quality scans. Then the operator places and fixes the book in the book cradle. After that he opens a new job1), adjusts various settings (ONLY if needed: speed, page turning air flow, etc. according to book characteristics), makes the setup scan and sets the size of the scanning area what the customer wants to have (i.e. with/without margin, black border). After that the scan process can be started. During scanning: The operator makes quality control at the screen directly during the scanning (this can be done also afterwards). Treventus recommends the quality control during scanning as this saves more time in the post-processing than necessary rescanning might take. The operator has to do re-adjustments of the book if they are necessary. Moreover the integrated double-sheet detection system helps to avoid double-sheets. As an “backup” to this double-sheet control system the operator may even do a double sheet control with the software support (double sheet check with the numbering tool what compares the turned pages with the page number). After scanning: As soon as the book is finished the operator changes the scanned book with the next prepared book and the process starts again. As soon as the pages are saved the images are already deskewed and cropped as it was preset. 1) A job defines all the environment around one scanned book. All the images, metadata, conducted images etc. are stored in a central folder. Possible working tasks of the scanoperator per SR-system Depending on the diversity of the book material what needs to be scanned, an operator is able to work with up to 3 ScanRobot systems at the same time, if the book material is well scannable with the ScanRobot. An Operator is therefore able to cover the following working tasks depending on the number of systems he needs to control:
number of SR-systems per operator
possible working tasks for the Operator per SR-system
1 SR-system - „filling“ the ScanRobot® - creating the scanjob - inserting metadata - visual check of the scanned images on the monitor
2 SR-systems - „filling“ the two ScanRobots® - creating the scanjob - visual check of the scanned images on the monitor (randomly checked)
3 SR-systems - „filling“ the ScanRobot® - visual check of the scanned images on the monitor (randomly checked)
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 10 of 26
1.3.2 Image quality
The following applies to all three offered models (SR301/SR304/SR400): Hereby TREVENTUS confirms that every request within the “Digitization guidelines for preservation and accessibility” is reached by all three models (SR301, SR304 and SR400) at the level mentioned or even higher. SR304 and SR400
In deviation o the SR301 these two models can produce master files with an physical resolution of 400 ppi at maximum scanning format instead of the 300 ppi of the SR301.
1.3.3 Book cradle
The following applies to all three offered models (SR301/SR304/SR400): The book cradle is made out of wood (as paper is also made of wood) and is infinitely variable to the book thickness. The angle of both book cradle wings is also infinitely variable to the book characteristics. The angle of each book cradle wing can be set separately from the other. Fixing the book is done with fixing plates (softcover book) or fixing bars (hardcover book) which are hold in place magnetically. The magnets are situated in the book cradle wings. Thus the fixation tools are freely and quickly moveable in height. If necessary there is an additional fixing bar with higher friction for stronger hold. If necessary there are additional tools to optimise the book position for image quality improvement. The adjustment for the width of the book cradle as well as the angle of the wings to the book thickness is easily done with 4 handles (2 for angle of book cradle wings, 1 for width of book cradle, 1 for fixation of book cradle width). The book cradle can be opened stepless from 60 to 110 degrees whereas the image capturing is always performed by an opening angle of 60 degree. Therefore the opening angle do not affect the production speed. There is no need to open the books to 180 degrees. Annotation: All pages are usually scannend at circa 60 degrees. The possibility to open the book cradle between 60 and 110 degrees is just for flexibility reasons and helps to fix books even if they have very thick covers.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 11 of 26
1.3.4 Object size
The following applies to all three offered models (SR301/SR304/SR400): Following object sizes can be scanned:
Minimum page size: 8 x 11 cm (width x height) Maximum page size: 29 x 32 cm (width x height) Book thickness: from 0.01cm to 12.0 cm or from 2 pages to 3.300 pages (approximate) The maximum weight of an object that can be processed is up to 25 kg. Annotation to the “minimum size”: Practically there is no minimum size of the books for scanning with the ScanRobot. The given size for the minimum page size means that every book at this size could be scanned. In practical even far more smaller books can be scanned with the ScanRobot. Annotation to the “maximum size”: With adapters which are delivered with the device even books up to 15 cm thickness have been scannend by customers (Bavarian State Library). A picture of scanning such books is included in the tender documentation. Influences of the object size to the production speed The practical maximum scanning speed is 2,500 pages/hour. The page speed can vary depending on paper quality, book size and the book condition in general. Concerning the object size the "width of the page" is the contributing factor. At the minimum width of 8 cm 2,500 pages/hour can be scanned. This speed decreases linear till the maximum width of 29 cm up to 1,500 pages/hour.
1.3.5 Manipulation of objects before and after image capture
The following applies to all three offered models (SR301/SR304/SR400): Manipulation before image capturing: The operator takes a short look at the book to check its characteristics (binding, paper stiffness, size) and assess the necessary settings. Is a book very dusty, because of the long time preservation in a shelf or an archive, it is useful to clean the book from the dust. This can be done very carefully with the air compressor included in the device. Placing and mounting the object: Then the operator places and fixes the book in the book cradle. Therefore he lays the book into the book cradle, adapts the width of the book cradle and the angle of both wings. Then he fixes the book with the fixing bars (hard cover) or fixing plates (soft cover). After that he makes the setup scan. Then the operator does the first scan – the so called “setup scan” – and afterwards the automatic scan-process can be started. Manipulation after image capturing is completed After the image capturing is completed the fixing bars are moved upward or the fixing plates are removed to release the book and the object is taken out of the book cradle.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 12 of 26
1.3.6 Manipulation of objects during image capture
The following applies to all three offered models (SR301/SR304/SR400): During the image capturing the pages are just slightly attracted to the prism-unit and scanned during the upward movement of the scanhead. The page turning is done by a slightly air flow and therefore the page not touched. During the whole process the book is hold in position through the fixing bars or fixing plates that work through magnets. Due to the magnetic fixation there are no dangerous clamps which could harm to the book. Different characteristics of pages within an object do not affect the ScanRobot®. Only if the thickness of the pages varies very much the strength of the suction unit has to be adopted. This can be done without interrupting the scanning-process within few seconds. How to manage foldouts If there is a foldout in a book the operator inserts a “marker” with simple click in the software. When the book is finished the foldout is scanned separately with the OpticBook A300 scanner (included with the device; details see chapter 1.1) and inserted through the software ScanGate™ with automatic scripts. The OpticBook A300 completes the digitization requirements in the way that inbound folded maps, cutting edges (top, side, buttom) and book covers can be scanned easily. The A300 is connected via USB directly at the ScanRobot® PC-workstation and is controlled with the same ScanGate™ (using only ONE software!). Double sheets If the ScanGate™ software detects a “double page” it retries scanning the page taking process as often as set in the adjustments and stops if it does not get only one page. Then the operator separates the two pages manually and starts the scanning process again. Therefore the ScanRobot has a detection tool that works with ultrasonic for the detection if more than one page from the right side would be taken by the scanhead. Additionally there is a SECOND system to prevent double pages. This second system is a “page counter” with that the operator can compare the page number of the book pages. This “page counter” I part of the ScanGate software and can be set by the operator. Loose pages The ScanRobot can automatically detect loose pages (as it cannot take these pages up the way they should). If there is such a loose page the operator inserts a “marker” by a short click in the software, turns the page over and starts the scan process again. The loose page is scanned afterwards separately and inserted at the right place (at the place of the “marker” which was set before) automatically by scripts.
1.3.7 Production speed
The following applies to all three offered models (SR301/SR304/SR400): The device’s practical production speed for A4-sized objects is 1,800 pages/hour. (Within this number no time for setup, load and unload the device, etc. is calculated.) Production speed vs. age and quality of the paper Due to the unique prism technology, the ScanRobot manages to scan every page - independent of the book thickness and the paper quality - absolutely distortion-free up to the book fold. The ScanRobot is being used in totally different scanning projects with totally different requirements around the world. It has been proofed that the ScanRobot is very flexible in respect to varying paper qualities. Paper types from thinner to thicker (40 to 260 grams per square meter), wavy, stiff and others can be handled and pages can be turned without any problems. A good reference is the already finalized "VD16-2 project" from the Bavarian State Library where basically books from the 16th century were scanned. All in all the production speed can deviate up to 300 pages/hour from the maximum speed for A4-sized objects.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 13 of 26
File transfer to the user’s computer network After every page-turning process TWO scannend pages (left & right) are transferred to the PC-system of the device without any delay. In this way the operator sees the scanned images in quasi real-time. With the local hard disk (1,5 TByte) of the delivered PC it is possible to save up to 50,000 pages with 300ppi in colour as tiff-format. This is enough local storage-volume so that the scannend images can be transferred per automatic scripts to the user's network over night. Thereby the transfer of the image to the local PC-system does not affect the production speed. The transfer from the local PC to the user's network should be done e.g. over night due to automatic scripts.
1.3.8 Cleaning
The following applies to all three offered models (SR301/SR304/SR400): The prism-unit, which is part of the optical system, shall be cleaned, if dust is reducing image quality as follows: The upper side of the prism-unit is cleaned by blowing the dust off the surface with compressed air. The cleaning is done by activating the cleaning mode of the ScanRobot®, opening the 2 cleaning holes of the scanhead and using the air pistol of the air compressor, which is included in the tendered price. Time needed: approx 15 – 30 seconds. Further it is recommended to dismount the prism-unit and clean the upper side of the glass prisms with a towel once a day. The prism-unit can be dismounted easily by loosing 2 screws and taking the prism-unit sideways out of the scanhead. The upper side of the glass prisms can then be cleaned with a cleaning towel. The mounting of the prism-unit is done similar to the dismounting. Time needed: approx. 45 – 60 seconds. The outer side of the glass prism is cleaned with a cleaning towel. No dismounting is necessary. Time needed: approx. 15 - 30 seconds. This is only necessary twice a week. Annotation: By none of these cleaning-steps it is necessary to calibrate the device afterwards.
1.3.9 Uptime
The following applies to all three offered models (SR301/SR304/SR400): The ScanRobot is a high-end product exclusively build with industrial proved components combined with book-friendly materials. This - and due to only one moving part - ensures extremely low maintenance and makes the ScanRobot suiteable for 24 hours per day / 7 days a week shift-operation. Experiences out of more than 30 ScanRobots in use have approved that.
1.3.10 Lifespan of image capture equipment
The following applies to all three offered models (SR301/SR304/SR400): After 1.5 million pages the prism-unit of the image capturing system has to be replaced. This could be done by the operator within one minute. No adjustments are necessary after this replacement. This wear part is included within the service and support agreement. Without any service and support agreement one prism-unit costs SEK 19,490.00 (Swedish kronor exclusive VAT). Annotation: Till now no other parts of the image capturing system on the over 30 ScanRobots in use had to be removed.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 14 of 26
1.4 Software requirements
1.4.1 Overview of the software delivered with the ScanRobot
The following applies to all three offered models (SR301/SR304/SR400): Each modell of the ScanRobot is delivered with its capturing, treatment & management software – ScanGateTM. This software has been developed, updated and improved in strong direct cooperation with the customers, assuming their feedbacks and implementing their feedback in the software. It can therefore be said that the ScanGate™ software is intuitive and easy to use. The software includes a huge amount of image treatment functions but at the same time the interface looks easy and not overloaded with icons and symbols. Sofware features:
controlling & management of the ScanRobot® 8 one single-software for different scanning systems quality check of the images parallel to the scan process in real-time input of meta data the during scan process comprehensive image treatment functions (see beside) storage formats: jpg, jpg2000, tiff, tiff G4, png, gif, bmp, pdf/a, pdf (incl. OCR layer), XML, doc, rtf, csv, plain text automatic and manual post-processing functions import of external images into the scan-job
Image treatment functions:
croping deskewing background homogenization background removing image extrapolation CLI scripts
format conversions resizing brightness/contrast adaption levels adaption unsharp masking page combination and splitting
Data & Workflow management:
efficient job management developed for mass digitization integrated workflow-features (e.g. automated job-processing) meta data management
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 15 of 26
1.4.2 Managing the digitization robot
The following applies to all three offered models (SR301/SR304/SR400): The ScanRobot® is controlled via a set of parameters, which can be set with the included system software ScanGate. The parameters can be set with the graphical user interface (GUI) provided by the included system software ScanGate™. These parameters are subdivided into 3 sets of parameters:
Job parameters: Settings for output and storage, such as the naming of the files, output formats and settings relating to the output formats, deskewing etc.
Scanning parameters: Settings that concern the photographing, such as the use of definition filters, the gamma curve, brightness, contrast, ICC profile etc.
Device parameters: Settings for the automatic book scanner ScanRobot® for the purpose of adapting to different book types.
The values of the parameters in the parameter sets can be stored in profiles and therefore can be reused. Project managers have therefore the possibility of defining defaults for scanning and for post-processing that can easily be adopted by the operators. In addition several device profiles for the ScanRobot® for differing book types can be drawn up and stored for reuse. It is possible to stop the scanning process, adjust certain parameters and continue scanning with the altered parameters. The device parameters can even be altered while scanning is in progress to quickly adapt them to the actual state of the scanning process. The specific parameters for the scanjob of an object (book) are stored together with the images in the scanjob-folder. With opening the scanjob again exact this adjusted parameters are loaded again, without further interaction or new set up. In this way it is possible to stop a scanjob and to transfer it to another machine and continue the scanjob there. It is even possible after stopping to continue the scanjob later. In a case of a workstation breakdown (if the hard disk breaks down, or in case of power failure) all the parameters remains stored all the time and the job can be reassumed after the workstation is newly up and running. Starting and stopping the scanning process as well as moving the scan head up and down can also be done manually using the respective buttons of the control panel of the ScanRobot®. Among other parameters, the following image parameters can be manually modified:
image size: the image size (width and height) can be set after performing a setup scan due to a rectangle-function image resolution: images can be captured with a lower resolution than the physical resolution of the ScanRobot® blowing up: It is possible to interpolate black/white images up to 600 dpi, due to capturing a 300 dpi image in
grayscale, applying filters and image improvement algorithms. Than the greyscale image is interpolated (blow up - function) to the higher selected resolution (steeples between 300 and 600 dpi) and than converted to a black/white image.
bit depth: 1 bit, 4bit, 8bit or 24 bit gamma settings contrast brightness black and white points: can be set by manipulating the gamma curve colour balance: can be set by changing of the color channel gains colour saturation definition filters: optional use of definition filters levels adaption embedding of ICC profiles: optional embedding of ICC profiles exposure time of the camera system
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 16 of 26
binarization: threshold can be set image file format: It can be selected to have various output formats (even more than 2 at the same time) as jpg,
jpg2000, tiff, tiff G4, png, gif, bmp, pdf/a, pdf (incl. OCR layer), XML, doc, rtf, csv, plain text. converting image formats: It is further possible to convert a whole scanned book (scanjob) from an existing file
format to another file format ( as described in the post-processing chapter) Further functionality of ScanGateTM: “live preview” & “manual quality control” This function is included in the ScanGate™ software and is very useful for “manual quality control”. Normally an automatic post-processing function can fail, if applied on the pages of a book, because of several reasons. So, a “manual quality control” would be helpful, but checking all the pages of a book manually is NOT convenient.
Therefore the above shown windows “show page dimensions” (ScanGate™ manual, chapter 15, page 26) brings here a practical proved solution: The ScanGate software calculates for the selected pages of a digitization job (scanjob) various dimensions that are helpful for the quality control. The calculated dimensions (e.g. border or deskew lines) are a kind of “preview” to show HOW the software will change the images. Using this preview it is possible to correct or change several dimensions BEFORE the images are treated (e.g. cropped or deskewed or cropped and deskewed at the same time). This function avoids therefore:
wasting of time wrong treatment of image and a possible information lack
E.g. if images are deskewed automatically and if (for whatever reason) some images are deskew in the wrong way, than it can happen that information are lost. It is not possible to have a kind of UNDO function after having applied thus post-processing functions. The following page information can be calculated and checked in this window:
page size page spread cropping rectangle page alignment
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 17 of 26
page split line (if there are pages imported from a planetary scanner, where a 180 degree opened book has been scanned and needs that to be split in 2 pages
uncertain factor (in %) of the OCR result On the left hand it is possible to select the page dimension what should be quality controlled. At the right side the distribution of the selected parameter over the book is shown. This means: If in a book of 1000 pages are (for whatever reason) 10 pages with a deskew angle > 2 degree, than this can be shown by the distribution. Once sorted the pages regarding the interested parameter (e.g. deskew), it is possible to see these 10 pages, because this pages deviate as most from the media of the other pages and are therefore listed as first. Than this pages can be page per page selected manually and the deskew parameter can be changed manually to another value. When all the 10 pages are selected and the deskew line is corrected than the operator can start. Starting means, that the function will be applied automatically to all the selected images.
1.4.2.1 Image processing functions
The following applies to all three offered models (SR301/SR304/SR400): The software of the device (ScanGate) allows to activate and deactivate any image processing function in both hardware and software.
1.4.3 Post-processing of image files
The following applies to all three offered models (SR301/SR304/SR400):
The software of the device (ScanGate) is able to perform the post-processing of the image files directly in the device. post-processing can be done either automatic or manual post-processing does not affect any metadata from the image capture equipment following storage formats can be chosen separately or simultaneously:
jpg, jpg2000, tiff, tiff G4, png, gif, bmp, pdf (incl. OCR layer), XML metadata storage is possible in XML It’s possible to save up to TEN different master files at the same time. Afterwards these master files can be post-
processed with an automatic script. OTHER POSSIBILITY: It’s possible to pre-set a package of post-processing functions of interest and the software manages to process
these functions internally in the device in real-time without any effect on the production speed. After the scanning of a book (where the automatic post-processing of the selected issues is applied), it is possible to apply further post-processing image treatment functions (as described in the ScanGate software manual in chapter 18): 1. Processing output files
1.1. Brightness / Contrast adaption 1.2. Levels 1.3. Unsharp masking 1.4. Homogenizing the background 1.5. Reducing achromatism 1.6. Deskewing 1.7. Croping 1.8. Extrapolation 1.9. Combine pages 1.10. Separate pages 1.11. Change ICC profile 1.12. Deleting output files
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 18 of 26
2. Converting output files 2.1. Converting pages to a different format 2.2. Reducing the size of pages / reducing the resolution 2.3. Binarizing pages / blow up
3. Converting pages to special formats 3.1. Converting pages to JPEG 2000 format 3.2. Converting pages to DjVu format 3.3. Converting pages to PDF format
3.3.1. Creating PDF files 3.3.2. Creating PDF files 3.3.3. Separating PDF files
3.4. Creating multipage TIFF files 3.5. Executing optical character recognition
4. Executing "Command Line Interface" scripts 4.1. Executing CLI script with all pages 4.2. Executing CLI script with selected pages
5. Re-scanning and replacement of recently captured images 5.1. Inserting “markers” for replacement with later scans
As described in point 4, it is even possible to execute via the command line interface (CLI) other external programs (e.g. CLI-filter of Adobe® Photoshop®). The above described functions can be selected manually after a scan, to overwork the result of a book scan. These selected functions can be applied on manually selected images (one, various, all). Since the images and the appropriate functions are selected, the function treats the selected images automatically. Annotation to “Perspective corrections”: Due to the reason that the ScanRobot is capturing the images absolutely distortion-free, it is not needed to apply a “perspective correction” to the scanned pages.
1.4.3.1 Export to other software
The following applies to all three offered models (SR301/SR304/SR400): The software of the device (ScanGate) allows to export AND to import the master files to and from external software.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 19 of 26
1.4.3.2 OCR
The following applies to all three offered models (SR301/SR304/SR400): The internal software of the device - the ScanGate capturing, treatment & management software - does have an fully integration (due to an interface developed by TREVENTUS) to the external OCR-software, the ABBYY Recognition Server 2.0. This means that this external OCR-software can be fully managed within the ScanGate operating area. The above mentioned OCR-software (ABBYY Recognition Server 2.0) is optional to the device. The prices for this OCR-software will be given separately (see chapter 2 “Pricing & quotation”). This software is especially designed for huge digitization projects in the way to automate the OCR-processing steps so that the whole workflow is reduced to a minimum time. The ABBYY Recognition Server 2.0 supports: Supported languages: * 37 main languages with dictionary support * 133 additional languages * 4 East Asian languages with dictionary support * Thai * 5 languages for recognition of old European documents and * books printed in 18-20th centuries * 4 artificial languages: Esperanto, Interlingua, Ido, and Occidental Supported output formats: PDF, PDF/A-1a, PDF/A-1b, RTF, DOC, DOCX, Word XML, XLS, XLSX, TXT, CSV, HTML, TIFF, JPEG, JPEG 2000, XML, FineReader internal format Annotation: This OCR-software from ABBYY is not able to generate position information according to METS/ALTO.
1.4.4 System software updates
The following applies to all three offered models (SR301/SR304/SR400): TREVENTUS will provide all updates and downloads from its protected portal http://updates.treventus.com/ for at least 5 years after the end of the warranty period.
1.4.5 Software updates
The following applies to all three offered models (SR301/SR304/SR400): TREVENTUS will provide all updates and downloads from its protected portal http://updates.treventus.com/ for at least 5 years after the end of the warranty period.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 20 of 26
1.5 Computer environment requirements
The following applies to all three offered models (SR301/SR304/SR400): For operating the device and for the image-processing only ONE external computer and ONE monitor is needed. This PC-System and monitor (specifications see above) are included in the tender. Technical data of the PC-system delivered with the device:
- Processor: Intel Core2 Duo E6750 2,66 GHz/1333 MHz/4 MB CPU - RAM: HP 4 GB (2x 1 GB) DDR2-667 ECC RAM - HDD: HP 1,5 TB S-ATA, 7200 U/min - Graphics card: NVIDIA Quadro FX370 256 MB PCI-E - HP 16x DVD+/-RW SuperMulti-Drive SATA - Sound card - Network card 1 GBit Ethernet - Windows XP Professional (or Windows 7) - manufacturer’s warranty of 3 years
Technical data of the monitor delivered with the device: “EIZO 22“ Widescreen Monitor CG222W-BK”
- TFT 22” display, 16:10 format - resolution 1680 x 1050 - hardware calibration of brightness, white balance and gamma - ColorNavigator CE-Software - Digital Uniformity Equalizer (DUE) - contrast: 800:1, brightness 200cd/qm - dynamic Motion Picture Overdrive - colour calibrated ex works - manufacturer’s warranty of 60 months included
Annotation concerning the administration rights The user has fully access and administration rights for the external PC. Annotation concerning the recovery For easy recovery of all programs and drivers a recovery DVD (with an image of the hard disk) is included. Moreover all updates, firmware and drivers are available on the protected download portal of TREVENTUS (http://updates.treventus.com/). Annotation concerning the Mac OS X environment It is no problem to connect the control computer system of the ScanRobot to a Mac OS X-environment within a 1 Gb/s Ethernet network. Moreover since the PC is based on Windows XP (or Windows 7) the SAMBA protocoll is fully supported. Also data transfer via FTP is supported. The NFS will be supported on request. All it requires is a driver update which is available free of charge.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 21 of 26
1.6 Warranty requirement
The following applies to all three offered models (SR301/SR304/SR400): The “General Terms and Conditions of TREVENTUS” are attached to the appendix of this tender documentation. Please find the according warranty terms in the chapters 9 and 10. Annotation 1: Aberrant from this terms and conditions, it will be agreed that in consideration of the warranty requirements of the customer an annual service check will be made. This annual service check (from the warranty requirements) is equal to the annual maintenance check, as it is described in the service and maintenance agreement and vice versa. Annotation 2: Aberrant from this terms and conditions, it will be agreed that in consideration of the warranty requirements of the customer the warranty will be given from TREVENTUS for 24 months from the installation date. Annotation 3: Aberrant from this terms and conditions, it will be agreed that in consideration of the warranty requirements of the customer, an authorized service technician from TREVENTUS will arrive within 48 business hours after the need for service was reported. Annotation 4: Like by other installations outside the manufacturer's home country TREVENTUS will be in direct contact with the entities to guarantee a seamless support without any delays. Please feel free to contact any of our references to get a feedback to the quality of the TREVENTUS-support.
1.7 Service and support agreement requirement
The following applies to all three offered models (SR301/SR304/SR400): The terms for the hard- and software support are attached to the appendix of this tender documentation (“Terms Hardware Maintenance standard” and “Terms Software Maintenance standard”). Please find the annual prices for the service and maintenance listed separately in chapter 2 “Pricing & quotation”. Annotation 1: Aberrant from this terms and conditions, it will be agreed that in consideration of the service and support requirements of the customer, an authorized service technician from TREVENTUS will arrive within 48 business hours after the need for service was reported. Annotation 2: Like by other installations outside the manufacturer's home country TREVENTUS will be in direct contact with the entities to guarantee a seamless support without any delays. Please feel free to contact any of our references to get a feedback to the quality of the TREVENTUS-support.
1.8 Test requirement
An evaluation day was determined between the ordering entities and TREVENTUS for March 24th, 2010 at the premises of TREVENTUS in Vienna, AUSTRIA.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 22 of 26
1.9 Other requirements
1.9.1 Documentation
Together with the training, Treventus provides the following manuals in English. The following manuals are attached to the appendix:
Scan tutorial, in English, 31 pages Safety instructions manual, in English, 11 pages ScanRobot SR301 hardware manual, in English, 87 pages ScanGate manual, in English, 216 pages Software installation guide, in English, 25 pages
All these manuals are well illustrated and all the time kept up to date. The operator manual is divided in three different manuals: 1.) The ScanRobot Manual - for the technical aspects such as Safety advice
Description of the different parts of the ScanRobots Description of the accessories Description of how to calibrate, clean and maintain the ScanRobot by the operator Trouble Shooting Technical Data
2.) The ScanGate Manual - descripes how to use the software: General functions of the software Description of different parameters and controls of the ScanRobot, output formats Description of how to administer scan jobs and images Post processing Error messages and warnings Trouble shooting
3.) The ScanTutorial - general instructions on how to handle different books How to start the ScanRobot How to setup a scan job Process of scanning Tips und tricks Trouble shooting
Annotation 1: The documentation for the service and maintenance which could e done by the operator is described within the ScanRobot SR301 hardware manual. Annotation 2: The manuals are permanently updated with the experiences out of the different customer trainings, so that the manuals are built quite practice-oriented.
1.9.2 Delivery time
ScanRobot® SR301: available from now on, with 6 weeks after order confirmation ScanRobot® SR304: available from May 2010, with 6 weeks after order confirmation ScanRobot® SR400: available from July 2010, with 6 weeks after order confirmation
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 23 of 26
1.9.3 Installation and deployment
The following applies to all three offered models (SR301/SR304/SR400): Assembly, installation and commissioning on site is included in the price and will be done within five business days of the delivery date. After the installation the ordering entity will be informed by TREVENTUS in writing when the installation and deployment is completed.
1.9.4 Training
The following applies to all three offered models (SR301/SR304/SR400): The training duration is 16 hours (4 units à 4 hours) and includes:
safety instructions functionality and use of the ScanRobot use of the ScanGate image treatment software training of the service and maintenance scanning of the various book material on customer side
During the training the main focus is on practical experience. Therefore the whole training is held directly on the ScanRobot while operators are directly working with the ScanRobot and the ScanGate software. At customer's request after a initial working introduction with training-books provided by Treventus it is possible to continue the exercises directly with customer books. During a training 2 scan-operators can be simultaneously trained. In general, no special requirements exist for the operators, but it is helpful, however, that the operators bring in motivation, some technical understanding and experience with hand scanners. Annotation: General information about the trainer-qualification All ScanRobot- trainers hold a Masters Degree in engineering from the Technical University of Vienna. The trainers are part of the competence team that develop the ScanRobot and the ScanGate software. ScanRobot trainers have supervised most installations around the world and therefore have a lot of experience with different applications. They have trained close to 70 operators, technicians and also performed "train the trainer" seminars. Those guarantees that the trainers are every time updated with the latest news regarding the ScanRobot and the ScanGate software and that the trainer provides a broad experience with the different book material in the field. The first training of the customer happens normally after deployment of the ScanRobot on customer site due to a Treventus-trainer. Intensive and extra trainings or workshops on customer site or in the scan-center of Treventus are available on request. The ScanRobot trainers are speaking fluidly English.
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 24 of 26
2. Pricing & quotation for the offered device components
Currency and taxes:: All prices are quoted in SEK (Swedish kronor) exclusive of VAT.
The quoted prices are calculated at the actual currency exchange rate (EUR/SEK) from the 26.02.2010.
Terms of payment: 60 days net after delivery and commissioning
VAT exempt as intra-Community supply according to §4, 1b UStG in connection with § 6a UStG.
Quotation valid until: 31.10.2010
Terms of business: The goods remain our property until full payment has been effected. Our general terms of business shall apply for this business transaction. In case the general business terms and conditions have not been presented to you; you can either find them on our homepage or request them by fax.
In case of order placement we kindly ask you to send us the order duly signed and with your company’s official mark with quotation number and customer number which are listed on the first page.
2.1 Non-recurrent expenses
Item Article Quantity Unit Price / Unit
01 Book Scanner “ScanRobot® SR301 / SR304 / SR400“
inclusive:
- Control Computer System (HighEnd PC-Workstation) - EIZO 22“ Widescreen Monitor CG222W-BK - adjustable support system for monitor, keyboard and mouse - ScanRobot Addon: “OpticBook A300” (specification see chapter 1.1) - Scan-Software ScanGateTM SR - Shipping and handling “Austria – installation place of the entity” - Transport insurance - Assembly, installation and commissioning on site - Training of the operators on site
(Customs-Tariff number (CN code): 8443 32 93)
1 pc SEK 688,000.00
2.2 Annual expenses
01 Hard- & Software Support – standard Full-Service Package - per 12 months contract duration - per 1 pc ScanRobot® and per 1 pc ScanGateTM SR - scope of services in detail see: “General Terms and Conditions Hardware Support standard“ and “General Terms and Conditions Software Support standard“
1 time SEK 79,000.00
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 25 of 26
2.3 Optional offered OCR-software & equipment
01 ABBYY Recognition Server 2.0, Extended Edition OCR “extended solution“ designed for professional, automated text recognition in the field of mass digitization, incl.:
- UNLIMETED pages per year - 1 Server Manager - 1 Dual Core Processing Station - 5 Verification Stations (OCR- correction station) - Software Maintenance for 12 months
1 pc SEK 132,990.00
02 Server-PC-system for the text recongnition-server software - HP xw4600 Workstation - Microsoft Windows XP 32 Bit - Intel Core 2 Quad Q9550 2.83 12M CPU - 4 GB DDR2-800 ECC RAM - NVidia Quadro NVS 290 256 MB PCIe - LSI 8888ELP RAID 10 Controller - 2 time HPTC 1500GB SATA 3 Gb/s NCQ 1.5 TByte HDD-Speicher - Broadcom 5751 Netxtreme Gigabit PCIe NIC - HP 3y NextBusDay Onsite DT / WS HW Supp
inclusive:
- Keyboard & Mouse - TFT Monitor. HP Compaq L1908w 19" Wide LCD Monitor - Microsoft Windows XP 64 Bit
1 pc SEK 27,490.00
03 Barcode laser (hardware)
- 80 mm Barcode laser width - USB-port connection - scan speed 33 scans/sec. - CCD resolution 2,160 pixel - supported barcodes: Code11. Code32. Code39. Code93. Code128. Coda Bar. UPC-A. UPC-E. EAN-8. EAN-13. MSI/Plessey. CIP3
1 pc SEK 1,090.00
04 Barcodelaser – implementation within the ScanGateTM software (“basic solution“)
- importing the barcodes - implementation of the barcode with the metadata of the scan job
1 time SEK 3,360.00
Appendix 2
Siebenbrunnengasse 17/2, A-1050 Vienna TREVENTUS_Anbud_137-899-2009_documentation_20100226.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 20.05.2010 12:50 E-Mail: [email protected] Side 26 of 26
Appendix
(1) General Terms and Conditions of TREVENTUS (2) Terms Hardware Maintenance standard (3) Terms Software Maintenance standard (4) ScanGate software manual (5) ScanRobot SR301 hardware manual (6) ScanRobot SR301 product folder (7) Scan tutorial (8) Safety instructions manual SR301 (9) Software installation guide (10) Workflow software “ScanGateTM” – a brief overview
Ap
pen
dix
2.1
Te
nd
ere
r:
Te
nd
ere
d d
evic
e:
13
7-8
99
-20
09
SR
30
4S
R4
00
Ge
ne
ral
req
uir
em
en
ts
Re
fere
nc
es
Su
bm
it r
efe
ren
ce
s f
rom
tw
o o
rga
niz
atio
ns th
at
use
an
eq
uiv
ale
nt d
evic
e. P
rovid
e n
am
e, b
usin
ess
an
d c
on
tact d
ata
.
(1)
Ba
va
ria
n S
tate
Lib
rary
(M
un
ich
Dig
itiz
ati
on
Ce
nte
r, M
DZ
)
Lu
dw
igstr
. 1
6, 8
05
39
Mu
nic
h –
Ge
rma
ny
c/o
Dr.
Ma
rku
s B
ran
tl, D
ire
cto
r o
f D
igitis
ing
Ce
nte
r
em
ail:
bra
ntl@
bsb
-mu
en
ch
en
.de
ph
on
e: +
49
89
28
6 3
8 2
39
4
mo
bile
: +
49
17
3 8
58
42
64
ww
w.b
sb
-mu
en
ch
en
.de
ww
w.m
ue
nch
en
er-
dig
ita
lisie
run
gsze
ntr
um
.de
(2)
Re
ge
ns
bu
rg U
niv
ers
ity L
ibra
ry (
Dig
itiz
atio
n C
en
ter
Re
ge
nsb
urg
)
Un
ive
rsita
ets
str
asse
31
, 9
30
53
Re
ge
nsb
urg
- G
erm
an
y
c/o
Dr.
He
lge
Kn
ütte
, D
ire
cto
r o
f D
igitis
ing
Ce
nte
r
em
ail:
he
lge
.kn
ue
tte
l@b
iblio
the
k.u
ni-
reg
en
sb
urg
.de
ph
on
e +
49
94
1 9
44
59
37
ww
w.b
iblio
the
k.u
ni-
reg
en
sb
urg
.de
No
t in
sta
lled
ye
t.N
ot in
sta
lled
ye
t.
Ph
ys
ica
l d
es
ign
De
sc
rib
e th
e d
evic
e’s
siz
e, w
eig
ht a
nd
mo
bili
ty
LxW
xH
(w
ith
ou
t m
on
ito
r): 0
.8 x
0.8
x 1
.92
m
We
igh
t: 2
60
kg
No
de
via
tio
n to
th
e S
R3
01
.
It's
th
e s
am
e m
od
el lik
e th
e S
R3
01
fro
m
de
sig
n a
nd
fu
nctio
na
llity
. T
he
on
ly
de
via
tio
n is th
e im
ag
e c
ap
turi
ng
syste
m.
Bu
t th
is d
evia
tio
n d
oe
sn
't a
pp
era
to
th
e
use
r fr
om
th
e o
uts
ide
.
LxW
xH
(w
ith
ou
t m
on
ito
r):
0.7
8 x
0.7
8 x
1.9
0 m
We
igh
t: 2
00
kg
Su
rro
un
din
g
en
vir
on
me
nt
De
sc
rib
e th
e c
on
ditio
ns th
at a
pp
ly f
or
the
su
rro
un
din
g e
nvir
on
me
nt
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
Po
we
r S
up
ply
De
sc
rib
e th
e r
eq
uir
em
en
ts f
or
the
po
we
r su
pp
ly in
term
s o
f o
utle
ts, a
da
pte
rs, p
ow
er
ne
ed
s e
tc.
Vo
lta
ge
: 2
30
V ~
Ma
x. p
ow
er
ne
ed
s: 1
30
0 W
De
vic
e f
use
: 2
x 1
0 A
Po
we
r p
lug
: C
EE
7/4
so
cke
t (T
yp
e F
, S
ch
uko
)N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te if
the
de
vic
e r
eq
uir
es v
olta
ge
oth
er
tha
n 2
30
vo
lts
No
.N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te if
the
eq
uip
me
nt is
CE
-la
be
led
Ye
s.
No
de
via
tio
n.
No
de
via
tio
n.
De
via
tio
n to
th
e m
od
el
Sca
nR
ob
ot S
R3
01
TR
EV
EN
TU
S M
ech
atr
on
ics G
mb
H
Te
ch
nic
al d
escri
ptio
n a
cco
rdin
g to
Sc
an
Ro
bo
t S
R3
01
Kn
ock
ou
t
Scan
Ro
bo
t S
R301*
/ S
R304*
/ S
R400*
(*P
lea
se
fin
d th
e e
xp
lan
atio
n to
th
e th
ree
off
ere
d S
ca
nR
ob
ot-
mo
de
ls in
th
e te
nd
er
do
cu
me
nta
tio
n c
ha
pte
r 1
.1)
Ap
pe
nd
ix2
.11
of
9
Co
mp
ute
r
req
uir
em
en
ts
Sta
te if
the
eq
uip
me
nt w
ork
s in
a P
C-e
nvir
on
me
nt
with
at le
ast a
1 G
b/s
Eth
ern
et n
etw
ork
Ye
s. T
he
co
ntr
ol co
mp
ute
r syste
m o
f th
e S
ca
nR
ob
ot is
eq
uip
pe
d w
ith
a 1
GB
it
eth
ern
et ca
rd.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
the
eq
uip
me
nt w
ork
in
a
Ma
c O
S X
-en
vir
on
me
nt w
ith
at le
ast a
1 G
b/s
Eth
ern
et n
etw
ork
?
Th
e c
on
tro
l co
mp
ute
r syste
m o
f th
e S
ca
nR
ob
ot w
ork
s w
ith
an
Win
do
ws X
P o
r
Win
do
ws 7
op
era
tin
g s
yste
m.
Ye
s, it is n
o p
rob
lem
to
co
nn
ect th
e c
on
tro
l co
mp
ute
r syste
m o
f th
e S
ca
nR
ob
ot to
a M
ac O
S X
-en
vir
on
me
nt w
ith
in a
1 G
b/s
Eth
ern
et n
etw
ork
.
Sin
ce
th
e P
C th
at co
me
s w
ith
th
e S
ca
nR
ob
ot is
ba
se
d o
n W
ind
ow
s X
P (
or
Win
do
ws 7
) th
e S
AM
BA
pro
toco
ll is
fu
lly s
up
po
rte
d. A
lso
da
ta tra
nsfe
r via
FT
P is
su
pp
ort
ed
. T
he
NF
S w
ill b
e s
up
po
rte
d o
n r
eq
ue
st. A
ll it r
eq
uir
es is a
dri
ve
r u
pd
ate
wh
ich
is a
va
ilab
le f
ree
of
ch
arg
e.
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e th
e d
em
an
ds o
n th
e c
om
pu
ter
en
vir
on
me
nt
Th
e c
on
tro
l co
mp
ute
r syste
m is b
y d
efa
ult p
art
of
the
Sca
nR
ob
ot-
syste
m. T
his
PC
-
syste
m w
ill b
e d
eliv
ere
d a
s f
ollo
ws:
- P
roce
sso
r: In
tel C
ore
2 D
uo
E6
75
0 2
,66
GH
z/1
33
3 M
Hz/4
MB
CP
U
- R
AM
: H
P 4
GB
(2
x 1
GB
) D
DR
2-6
67
EC
C R
AM
- H
DD
: H
P 1
,5 T
B S
-AT
A, 7
20
0 U
/min
- G
rap
hic
s c
ard
: N
VID
IA Q
ua
dro
FX
37
0 2
56
MB
PC
I-E
- H
P 1
6x D
VD
+/-
RW
Su
pe
rMu
lti-
Dri
ve
SA
TA
- S
ou
nd
ca
rd
- N
etw
ork
ca
rd 1
GB
it E
the
rne
t
- W
ind
ow
s X
P P
rofe
ssio
na
l
- m
an
ufa
ctu
rer’
s w
arr
an
ty o
f 3
ye
ars
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
an
exte
rna
l co
mp
ute
r is
re
qu
ire
d f
or
the
op
era
tio
n a
nd
if
su
ch
eq
uip
me
nt is
in
clu
de
d in
th
e
ten
de
r
Fo
r o
pe
ratin
g th
e d
evic
e a
nd
fo
r th
e im
ag
e-p
roce
ssin
g o
nly
ON
E e
xte
rna
l
co
mp
ute
r is
ne
ed
ed
. T
his
PC
-Syste
m (
sp
ecific
atio
ns s
ee
ab
ove
) is
in
clu
de
d in
th
e
ten
de
r.N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te to
wh
at e
xte
nt th
e u
se
r ca
n m
ain
tain
an
d
ad
min
istr
ate
an
y e
xte
rna
l co
mp
ute
r
Th
e u
se
r h
as f
ully
acce
ss a
nd
ad
min
istr
atio
n r
igh
ts f
or
the
exte
rna
l P
C.
Fo
r e
asy r
eco
ve
ry o
f a
ll p
rog
ram
s a
nd
dri
ve
rs a
re
co
ve
ry D
VD
(w
ith
an
im
ag
e o
f
the
ha
rd d
isk)
is in
clu
de
d. M
ore
ove
r a
ll u
pd
ate
s, firm
wa
re a
nd
dri
ve
rs a
re
ava
ilab
le o
n th
e p
rote
cte
d d
ow
nlo
ad
po
rta
l o
f T
RE
VE
NT
US
.N
o d
evia
tio
n.
No
de
via
tio
n.
Ap
plic
ab
ilit
y
Op
era
tor'
s w
ork
co
ntr
ibu
tio
n
De
sc
rib
e th
e o
pe
rato
r’s w
ork
co
ntr
ibu
tio
n
an
d to
wh
at e
xte
nt th
e o
pe
rato
r n
ee
ds to
su
pe
rvis
e th
e d
evic
e w
hile
in
op
era
tio
nA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
Bo
ok
cra
dle
De
sc
rib
e th
e b
oo
k c
rad
le's
de
sig
nA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
Sta
te if
the
de
vic
e a
llow
s im
ag
e c
ap
ture
to
be
pe
rfo
rme
d a
t o
pe
nin
g a
ng
les le
ss th
an
18
0°
XY
es. T
he
im
ag
e c
ap
turi
ng
is d
on
e b
y a
n o
pe
nin
g a
ng
le o
f 6
0 d
eg
ree
.N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te a
ll p
ossib
le o
pe
nin
g a
ng
les
Th
e b
oo
k c
rad
le c
an
be
op
ne
ne
d s
tep
less f
rom
60
to
11
0 d
eg
ree
s.
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
diffe
ren
t o
pe
nin
g a
ng
les a
ffe
ct
pro
du
ctio
n s
pe
ed
Th
e o
pe
nin
g a
ng
le h
as n
o e
ffe
ct o
n th
e p
rod
uctio
n s
pe
ed
.
All
bo
oks a
re u
su
ally
sca
nn
en
d a
t cir
ca
60
de
gre
es. T
he
po
ssib
ility
to
op
en
th
e
bo
ok c
rad
le b
etw
ee
n 6
0 a
nd
11
0 d
eg
ree
s is ju
st fo
r fle
xib
ility
re
aso
ns a
nd
he
lps to
fix b
oo
ks e
ve
n if
the
y h
ave
ve
ry th
ick c
ove
rs.
No
de
via
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.12
of
9
Ob
jec
t S
ize
Sta
te th
e la
rge
st a
nd
th
e s
ma
llest siz
e, in
clu
din
g
an
d th
e th
ickn
ess, o
f o
bje
cts
th
at ca
n b
e im
ag
e
ca
ptu
red
in
th
e d
evic
e. F
or
the
th
ickn
ess, b
oth
ab
so
lute
me
asu
res a
nd
th
e a
pp
roxim
ate
nu
mb
er
of
pa
ge
s s
ha
ll b
e s
tate
d.
Min
imu
m p
ag
e s
ize
8 x
11
cm
(w
idth
x h
eig
ht)
Ma
xim
um
pa
ge
siz
e 2
9 x
32
cm
(w
idth
x h
eig
ht)
Bo
ok th
ickn
ess: fr
om
0,0
1 to
12
cm
With
ad
ap
ters
wh
ich
are
de
live
red
with
th
e d
evic
e e
ve
n b
oo
ks u
p to
15
cm
thic
kn
ess h
ave
be
en
sca
nn
en
d b
y c
usto
me
rs (
Ba
va
ria
n S
tate
Lib
rary
). A
pic
ture
of
sca
nn
ing
su
ch
bo
oks is in
clu
de
d in
th
e te
nd
er
do
cu
me
nta
tio
n.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te th
e m
axim
um
we
igh
t o
f a
n o
bje
ct th
at ca
n
be
pro
ce
sse
du
p to
25
kg
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
ob
ject siz
e in
flu
en
ce
s p
rod
uctio
n
sp
ee
d.
Th
e p
ractica
l m
axim
um
sca
nn
ing
sp
ee
d is 2
,50
0 p
ag
es/h
ou
r. T
he
pa
ge
sp
ee
d c
an
va
ry d
ep
en
din
g o
n p
ap
er
qu
alit
y, b
oo
k s
ize
an
d th
e b
oo
k c
on
ditio
n in
ge
ne
ral.
Co
nce
rnin
g th
e o
bje
ct siz
e th
e "
wid
th o
f th
e p
ag
e"
is th
e c
on
trib
utin
g f
acto
r. A
t th
e
min
imu
m w
idth
of
8 c
m 2
,50
0 p
ag
es/h
ou
r ca
n b
e s
ca
nn
ed
. T
his
sp
ee
d d
ecre
ase
s
line
ar
till
the
ma
xim
um
wid
th o
f 2
9 c
m u
p to
1,5
00
pa
ge
s/h
ou
r.N
o d
evia
tio
n.
No
de
via
tio
n.
Ma
nip
ula
tio
n o
f
ob
jec
ts b
efo
re a
nd
aft
er
ima
ge
ca
ptu
re
De
sc
rib
e h
ow
ob
jects
are
ma
nip
ula
ted
be
fore
ima
ge
ca
ptu
re c
om
me
nce
sA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e h
ow
th
e o
bje
ct is
pla
ce
d/m
ou
nte
d in
th
e
de
vic
eA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e h
ow
ob
jects
are
ma
nip
ula
ted
aft
er
ima
ge
ca
ptu
re is c
om
ple
teA
nsw
er
in te
nd
er
do
cu
me
nta
tio
nM
an
ipu
lati
on
of
ob
jec
ts d
uri
ng
ima
ge
ca
ptu
re
Sta
te if
the
de
vic
e c
an
ca
refu
lly f
ixa
te, im
ag
e
ca
ptu
re, a
nd
au
tom
atica
lly tu
rn th
e p
ag
es o
f
ob
jects
XY
es.
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
th
e o
bje
ct w
ill b
e f
ixe
d in
pla
ce
du
rin
g im
ag
e c
ap
ture
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e h
ow
bo
oks th
at co
nta
in s
eve
ral ty
pe
s o
f
pa
pe
r w
ith
diffe
ren
t ch
ara
cte
ristics a
re h
an
dle
dA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e h
ow
de
via
nt p
ag
es s
uch
as f
old
ou
ts a
re
ha
nd
led
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e if
the
de
vic
e c
an
dis
co
ve
r ca
se
s in
wh
ich
se
ve
ral p
ag
es a
re tu
rne
d a
t th
e s
am
e tim
e,
an
d, if s
o, h
ow
th
ese
are
ha
nd
led
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
De
sc
rib
e if
the
de
vic
e c
an
dis
co
ve
r lo
ose
pa
ge
s,
an
d, if s
o, h
ow
th
ese
are
ha
nd
led
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
Ap
pe
nd
ix2
.13
of
9
Pro
du
cti
on
sp
ee
d
Sta
te th
e d
evic
e’s
pra
ctica
l p
rod
uctio
n s
pe
ed
fo
r
A4
-siz
ed
ob
jects
1,8
00
pa
ge
s/h
ou
r
(With
in th
is n
um
be
r n
o tim
e f
or
se
tup
, lo
ad
an
d u
nlo
ad
th
e d
evic
e, e
tc. is
ca
lcu
late
d.)
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
th
e d
evic
e’s
pra
ctica
l p
rod
uctio
n
sp
ee
d f
or
A4
-siz
ed
ob
jects
is a
ffe
cte
d b
y th
e a
ge
of
the
pa
pe
r
Du
e to
th
e u
niq
ue
pri
sm
te
ch
no
log
y, th
e S
ca
nR
ob
ot m
an
ag
es to
sca
n e
ve
ry p
ag
e -
ind
ep
en
de
nt o
f th
e b
oo
k th
ickn
ess a
nd
th
e p
ap
er
qu
alit
y -
ab
so
lute
ly d
isto
rtio
n-
fre
e u
p to
th
e b
oo
k f
old
.
Th
e S
ca
nR
ob
ot is
be
ing
use
d in
to
tally
diffe
ren
t sca
nn
ing
pro
jects
with
to
tally
diffe
ren
t re
qu
ire
me
nts
aro
un
d th
e w
orl
d. It h
as b
ee
n p
roo
fed
th
at th
e S
ca
nR
ob
ot
is v
ery
fle
xib
le in
re
sp
ect to
va
ryin
g p
ap
er
qu
alit
ies. P
ap
er
typ
es f
rom
th
inn
er
to
thic
ke
r (4
0 to
26
0 g
ram
s p
er
sq
ua
re m
ete
r), w
avy, stiff
an
d o
the
rs c
an
be
ha
nd
led
an
d p
ag
es c
an
be
tu
rne
d w
ith
ou
t a
ny p
rob
lem
s. A
go
od
re
fere
nce
is th
e a
lre
ad
y
fin
aliz
ed
"V
D1
6-2
pro
ject"
fro
m th
e B
ava
ria
n S
tate
Lib
rary
wh
ere
ba
sic
ally
bo
oks
fro
m th
e 1
6th
ce
ntu
ry w
ere
sca
nn
ed
.
All
in a
ll th
e p
rod
uctio
n s
pe
ed
ca
n d
evia
te u
p to
30
0 p
ag
es/h
ou
r fr
om
th
e
ma
xim
um
sp
ee
d f
or
A4
-siz
ed
ob
jects
.N
o d
evia
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
an
d w
he
n im
ag
e f
iles a
re
tra
nsfe
rre
d to
th
e u
se
r’s c
om
pu
ter
ne
two
rk
Aft
er
eve
ry p
ag
e-t
urn
ing
pro
ce
ss T
WO
sca
nn
en
d p
ag
es (
left
& r
igh
t) a
re
tra
nsfe
rre
d to
th
e P
C-s
yste
m o
f th
e d
evic
e w
ith
ou
t a
ny d
ela
y. In
th
is w
ay th
e
op
era
tor
se
es th
e s
ca
nn
ed
im
ag
es in
qu
asi re
al-
tim
e.
With
th
e lo
ca
l h
ard
dis
k (
1,5
TB
yte
) o
f th
e d
eliv
ere
d P
C it is
po
ssib
le to
sa
ve
up
to
50
,00
0 p
ag
es w
ith
30
0p
pi in
co
lou
r a
s tiff-
form
at. T
his
is e
no
ug
h lo
ca
l sto
rag
e-
vo
lum
e s
o th
at th
e s
ca
nn
en
d im
ag
es c
an
be
tra
nsfe
rre
d p
er
au
tom
atic s
cri
pts
to
the
use
r's n
etw
ork
ove
r n
igh
t.N
o d
evia
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
th
e tra
nsfe
r o
f im
ag
e f
iles a
ffe
cts
pro
du
ctio
n s
pe
ed
Th
e tra
nsfe
r o
f th
e im
ag
e to
th
e lo
ca
l P
C-s
yste
m d
oe
s n
ot a
ffe
ct th
e p
rod
uctio
n
sp
ee
d.
Th
e tra
nsfe
r fr
om
th
e lo
ca
l P
C to
th
e u
se
r's n
etw
ork
sh
ou
ld b
e d
on
e e
.g. o
ve
r
nig
ht d
ue
to
au
tom
atic s
cri
pts
.N
o d
evia
tio
n.
No
de
via
tio
n.
Cle
an
ing
De
sc
rib
e h
ow
cle
an
ing
is d
on
e a
nd
ho
w o
fte
n th
e
de
vic
e m
ust b
e c
lea
ne
dA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
Sta
te if
the
de
vic
e c
an
asce
rta
in if
cle
an
ing
is
ne
ed
ed
No
.N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te if
sp
ecific
eq
uip
me
nt is
re
qu
ire
d f
or
cle
an
ing
an
d, if s
o, w
he
the
r su
ch
eq
uip
me
nt is
in
clu
de
d in
the
te
nd
ere
d p
rice
Ye
s, th
e e
qu
ipm
en
t fo
r cle
an
ing
is in
clu
de
d.
No
de
via
tio
n.
No
de
via
tio
n.
Ma
na
gin
g t
he
rob
oti
c b
oo
k
sc
an
ne
r
De
sc
rib
e h
ow
th
e d
evic
e is m
an
ag
ed
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
Sta
te w
hic
h im
ag
e p
ara
me
ters
ca
n b
e m
an
ua
lly
mo
difie
d:
Ima
ge
re
so
lutio
nY
es
No
de
via
tio
n.
No
de
via
tio
n.
Bit d
ep
thY
es
No
de
via
tio
n.
No
de
via
tio
n.
Ga
mm
a s
ettin
gs
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Co
ntr
ast
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Bla
ck a
nd
wh
ite
po
ints
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Co
lou
r b
ala
nce
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Co
lou
r sa
tura
tio
nY
es
No
de
via
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.14
of
9
Ima
ge
pro
ce
ss
ing
fun
cti
on
s
Sta
te if
it is p
ossib
le to
use
th
e s
yste
m s
oft
wa
re o
f
the
de
vic
e to
activa
te a
nd
de
activa
te a
ny im
ag
e
pro
ce
ssin
g f
un
ctio
ns in
bo
th h
ard
wa
re a
nd
so
ftw
are
.Y
es
No
de
via
tio
n.
No
de
via
tio
n.
Po
st-
pro
ce
ss
ing
of
ima
ge
file
s
Sta
te if
is p
ossib
le to
pe
rfo
rm p
ost-
pro
ce
ssin
g o
f
ima
ge
file
s d
ire
ctly in
th
e d
evic
eY
es
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
it is p
ossib
le to
pe
rfo
rm b
oth
au
tom
atic
an
d m
an
ua
l p
ost-
pro
ce
ssin
gY
es
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
po
st-
pro
ce
ssin
g a
ffe
cts
an
y m
eta
da
ta
fro
m th
e im
ag
e c
ap
ture
eq
uip
me
nt
No
, it d
oe
s n
ot a
ffe
ct a
ny s
ca
nn
er-
sp
ecific
pa
ram
ters
.N
o d
evia
tio
n.
No
de
via
tio
n.
De
sc
rib
e th
e f
un
ctio
na
lity o
f th
e in
clu
de
d s
oft
wa
re
in te
rms o
f:
File
fo
rma
ts
Fo
llow
ing
sto
rag
e f
orm
ats
ca
n b
e c
ho
ose
n s
ep
era
tely
or
sim
ulta
ne
ou
sly
:
jpg
, jp
g2
00
0, tiff
, tiff
G4
, p
ng
, g
if, b
mp
, p
df
(in
cl. O
CR
la
ye
r), X
ML
No
de
via
tio
n.
No
de
via
tio
n.
Me
tad
ata
sto
rag
eY
es in
XM
L.
No
de
via
tio
n.
No
de
via
tio
n.
Ima
ge
ro
tatio
nY
es
No
de
via
tio
n.
No
de
via
tio
n.
Ima
ge
de
-ske
win
gY
es
No
de
via
tio
n.
No
de
via
tio
n.
Pe
rsp
ective
co
rre
ctio
ns
Th
is f
un
ctio
n is -
du
e to
th
e s
ca
nn
ing
co
nce
pt o
f th
e S
ca
nR
ob
ot -
no
t n
ee
de
d. T
he
ima
ge
s f
rom
th
e S
ca
nR
ob
ot h
ave
no
cu
ve
rtu
re-e
ffe
cts
.N
o d
evia
tio
n.
No
de
via
tio
n.
Au
tom
atic c
rop
pin
gY
es
No
de
via
tio
n.
No
de
via
tio
n.
Co
lou
r co
rre
ctio
nY
es
No
de
via
tio
n.
No
de
via
tio
n.
Re
-sca
nn
ing
an
d r
ep
lace
me
nt o
f re
ce
ntly
ca
ptu
red
im
ag
es
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Oth
er
fun
ctio
na
lity
Ple
ase
fin
d a
ll o
the
r fu
nctio
na
llity
of
the
sca
nn
ing
so
ftw
are
Sca
ng
ate
with
in th
e
ten
de
r d
ocu
me
nta
tio
n in
ch
ap
ter
1.4
.1.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
it is p
ossib
le to
sa
ve
tw
o v
ers
ion
s o
f th
e
ima
ge
file
– th
e m
aste
r file
an
d a
pro
ce
sse
d f
ile
wh
en
po
st-
pro
ce
ssin
g h
as b
ee
n p
erf
orm
ed
inte
rna
lly
It’s
po
ssib
le to
sa
ve
up
to
TE
N d
iffe
ren
t m
aste
r file
s a
t th
e s
am
e tim
e. T
he
po
st-
pro
ce
sse
d f
ile is s
ave
d a
fte
rwo
ard
s w
ith
an
au
tom
atic s
cri
pt.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te h
ow
th
e p
rod
uctio
n s
pe
ed
is a
ffe
cte
d w
he
n
ima
ge
s a
re p
ost-
pro
ce
sse
d in
tern
ally
in
th
e d
evic
eT
he
pro
du
ctio
n s
pe
ed
is N
OT
aff
ecte
d b
y th
e r
ea
l-tim
e p
roce
ssin
g o
f th
e im
ag
es.
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e th
e f
un
ctio
na
lity f
or
an
y o
the
r in
clu
de
d
so
ftw
are
.A
nsw
er
in te
nd
er
do
cu
me
nta
tio
nN
o d
evia
tio
n.
No
de
via
tio
n.
Ex
po
rt t
o o
the
r
so
ftw
are
Sta
te if
the
de
vic
e a
llow
s m
aste
r file
s to
be
exp
ort
ed
an
d p
roce
sse
d in
exte
rna
l so
ftw
are
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.15
of
9
Ima
ge
qu
ality
No
te th
at th
is c
ate
go
ry w
ill in
clu
de
th
e r
esu
lts fro
m th
e te
st
Ima
ge
Qu
ality
Sta
te if
the
de
vic
e e
na
ble
s p
rod
uctio
n o
f m
aste
r
file
s th
at co
mp
ly w
ith
th
e "
Dig
itiz
atio
n g
uid
elin
es
for
pre
se
rva
tio
n a
nd
acce
ssib
ility
"X
Ye
s, e
ve
ry r
eq
ue
st w
ith
in th
e g
uid
elin
e is r
ea
ch
ed
at th
e le
ve
l m
en
tio
ne
d o
r e
ve
n
hig
he
r.
No
de
via
tio
n e
xce
pt to
th
e p
hysic
al
reso
lutio
n. T
he
SR
30
4 is p
ossib
le to
sca
n
pa
ge
s a
t th
e m
axim
um
fo
rma
t a
t 4
00
pp
i
inste
ad
of
the
30
0p
pi.
No
de
via
tio
n e
xce
pt to
th
e p
hysic
al
reso
lutio
n. T
he
SR
40
0 is p
ossib
le to
sca
n p
ag
es a
t th
e m
axim
um
fo
rma
t a
t
40
0 p
pi in
ste
ad
of
the
30
0p
pi.
OC
R
Sta
te to
wh
at e
xte
nt O
CR
is in
teg
rate
d in
to th
e
de
vic
e o
r p
erf
orm
ed
usin
g e
xte
rna
l so
ftw
are
an
d/o
r co
mp
ute
rs
Th
e in
tern
al so
ftw
are
of
the
de
vic
e -
th
e S
ca
nG
ate
ca
ptu
rin
g, tr
ea
tme
nt &
ma
na
ge
me
nt so
ftw
are
- d
oe
s h
ave
an
fu
lly in
teg
ratio
n (
du
e to
an
in
terf
ace
de
ve
lop
ed
by T
RE
VE
NT
US
) to
th
e e
xte
rna
l O
CR
-so
ftw
are
, th
e A
BB
YY
Re
co
gn
itio
n S
erv
er
2.0
. T
his
me
an
s th
at th
is e
xte
rna
l O
CR
-so
ftw
are
ca
n b
e f
ully
ma
na
ge
d w
ith
in th
e S
ca
nG
ate
op
era
tin
g a
rea
.N
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te w
hic
h, if a
ny, O
CR
so
ftw
are
is in
clu
de
d w
ith
the
de
vic
e
Th
e a
bo
ve
me
ntio
ne
d O
CR
-so
ftw
are
(A
BB
YY
Re
co
gn
itio
n S
erv
er
2.0
) is
op
tio
na
l
to th
e d
evic
e. T
he
pri
ce
fo
r th
is O
CR
-so
ftw
are
will
be
giv
en
se
pa
rate
ly.
Th
is s
oft
wa
re is e
sp
ecia
lly d
esig
ne
d f
or
hu
ge
dig
itiz
atio
n p
roje
cts
in
th
e w
ay to
au
tom
ate
th
e O
CR
-pro
ce
ssin
g s
tep
s s
o th
at th
e w
ho
le w
ork
flo
w is r
ed
uce
d to
a
min
imu
m tim
e.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te p
ossib
le c
ha
racte
r e
nco
din
gs a
nd
exp
ort
form
ats
fo
r th
e in
terp
rete
d te
xt
Th
e A
BB
YY
Re
co
gn
itio
n S
erv
er
2.0
su
pp
ort
s:
* 3
7 m
ain
la
ng
ua
ge
s w
ith
dic
tio
na
ry s
up
po
rt
* 1
33
ad
ditio
na
l la
ng
ua
ge
s
* 4
Ea
st A
sia
n la
ng
ua
ge
s w
ith
dic
tio
na
ry s
up
po
rt
* T
ha
i
* 5
la
ng
ua
ge
s f
or
reco
gn
itio
n o
f o
ld E
uro
pe
an
do
cu
me
nts
an
d
* b
oo
ks p
rin
ted
in
18
-20
th c
en
turi
es
* 4
art
ific
ial la
ng
ua
ge
s: E
sp
era
nto
, In
terl
ing
ua
, Id
o, a
nd
Occid
en
tal
Su
pp
ort
ed
ou
tpu
t fo
rma
ts:
PD
F, P
DF
/A-1
a, P
DF
/A-1
b, R
TF
, D
OC
, D
OC
X, W
ord
XM
L, X
LS
, X
LS
X, T
XT
,
CS
V, H
TM
L, T
IFF
, JP
EG
, JP
EG
20
00
, X
ML
, F
ine
Re
ad
er
inte
rna
l fo
rma
tN
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te w
he
the
r th
e O
CR
so
ftw
are
ca
n g
en
era
te
po
sitio
n in
form
atio
n a
cco
rdin
g to
ME
TS
/AL
TO
No
, th
e O
CR
-so
ftw
are
AB
BY
Y R
ecg
nitio
n S
erv
er
2.0
is n
ot a
ble
to
do
th
at.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
a lic
en
ce
is r
eq
uir
ed
fo
r th
e O
CR
so
ftw
are
as w
ell
as th
e c
ost fo
r su
ch
a lic
en
ce
Ye
s, th
e p
rice
s f
or
the
diffe
ren
t lic
en
ce
-mo
de
lls w
ill b
e g
ive
n s
ep
ara
tely
in
th
e
pri
ce
in
form
atio
n in
th
e te
nd
er
do
cu
me
nta
tio
n (
se
e c
ha
pte
r 2
).N
o d
evia
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.16
of
9
Us
er
frie
nd
lin
es
s
Wo
rkin
g
en
vir
on
me
nt
Sta
te if
the
de
sig
n o
f th
e d
evic
e e
na
ble
s a
go
od
wo
rkin
g e
nvir
on
me
nt
X
Th
e S
ca
nR
ob
ot is
eq
uip
pe
d w
ith
ro
lls s
o th
at th
e d
evic
e c
an
be
ea
sily
mo
ve
d
with
in a
n e
xis
tin
g w
ork
ing
en
vir
on
me
nt. It ca
n e
asily
be
pla
ce
d in
diffe
ren
t
po
sitio
ns in
th
e s
ca
nn
ing
ro
om
an
d c
an
be
eve
n m
ove
d f
rom
on
e r
oo
m to
an
oth
er
du
rin
g a
pro
ject.
Mo
reo
ve
r th
e S
ca
nR
ob
ot fu
lfils
all
sta
nd
ard
s c
on
ce
rnin
g th
e e
rgo
no
mic
s a
nd
wo
rkp
lace
la
yo
ut (d
eta
ils a
re lis
ted
in
th
e c
ate
go
rie
s b
en
ea
th).
No
de
via
tio
n.
Du
e to
th
e e
xp
eri
en
ce
of
ove
r 3
0 S
R3
01
insta
llatio
ns w
orl
d-w
ide
esp
ecia
lly th
is
issu
e w
as im
pro
ve
d w
ith
in th
e S
R4
00
-
de
ve
lop
me
nt. T
he
SR
40
0 n
ow
ha
s a
n
imp
rove
d b
oo
k-c
rad
le w
hic
h is e
ve
n
mo
re f
lexib
le a
nd
use
r-fr
ien
dly
.
Mo
reo
ve
r th
e S
R4
00
ha
s m
ore
le
gro
om
for
the
op
era
tor
an
d th
e w
ho
le s
yste
m is
sm
alle
r a
nd
lig
hte
r b
uilt
with
ou
t a
ny
co
mp
rom
ise
s to
th
e m
axim
um
sca
nn
ing
form
at.
Erg
on
om
ics
Sta
te if
the
de
vic
e r
eq
uir
es r
ep
etitive
mo
ve
me
nt
tha
t ca
n r
esu
lt in
wo
rk in
juri
es
XN
o.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
the
de
vic
e r
eq
uir
es p
ostu
res th
at re
su
lt in
exce
ssiv
e o
r a
bn
orm
al str
ain
on
sp
ecific
bo
dy
pa
rts o
r th
e b
od
y a
s a
wh
ole
X
No
.
Th
e d
evic
e is b
uilt
in
acco
rda
nce
to
all
rele
va
nt C
E-s
tan
da
rds a
cco
rdin
g to
erg
on
om
ics a
nd
wo
rkp
lace
la
yo
ut a
nd
is in
co
nfo
rmity w
ith
th
e in
tern
atio
na
l
sta
nd
ard
: "D
IN E
N IS
O 1
47
38
:20
02
Sa
fety
of
ma
ch
ine
ry -
An
thro
po
me
tric
req
uir
em
en
ts f
or
the
de
sig
n o
f w
ork
sta
tio
ns a
t m
ach
ine
ry".
No
de
via
tio
n.
No
de
via
tio
n.
De
sc
rib
e h
ow
th
e o
pe
rato
r is
ab
le to
ad
just h
is o
r
he
r w
ork
ing
po
stu
re
Th
e o
pe
rato
r ca
n e
asily
ad
just th
e h
igh
ne
ss a
nd
po
sitio
n o
f th
e m
on
ito
r a
nd
ke
yb
oa
rd in
eve
ry d
ire
ctio
n. M
ore
ove
r th
e o
pe
rato
r is
fre
e to
sta
nd
du
rin
g h
is w
ork
in f
ron
t o
f th
e S
ca
nR
ob
ot o
r to
sit o
n a
he
igh
t a
dju
sta
ble
sto
ol.
No
de
via
tio
n.
No
de
via
tio
n.
No
ise
le
ve
l
Sta
te w
ha
t th
e n
ois
e le
ve
l is
du
rin
g o
pe
ratio
n
Th
e w
ork
ing
no
ise
of
the
Sca
nR
ob
ot is
be
ne
ath
55
dB
(A
). T
he
me
asu
rem
en
t o
f th
e n
ois
e w
as d
on
e o
n 8
me
asu
rin
g p
oin
ts in
1 m
ete
r
dis
tan
ce
aro
un
d th
e S
ca
nR
ob
ot. T
his
me
an
s th
at th
e S
ca
nR
ob
ot is
no
t
lou
de
r th
an
a n
orm
al sp
ea
kin
g v
oic
e.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te w
ha
t th
e m
axim
um
in
sta
nta
ne
ou
s n
ois
e
leve
l is
du
rin
g o
pe
ratio
nM
axim
um
= 5
5 d
B (
A)
No
de
via
tio
n.
No
de
via
tio
n.
Lig
hti
ng
Sta
te if
the
em
itte
d lig
ht co
nta
in th
e r
ed
, g
ree
n
an
d b
lue
pa
rts o
f th
e v
isib
le s
pe
ctr
um
, e
mit
min
ima
l h
ea
t, a
nd
sh
ield
th
e o
pe
rato
r fr
om
an
y
ha
rmfu
l IR
an
d U
V lig
ht
Th
e S
ca
nR
ob
ot u
se
s W
HIT
E L
ED
-lig
htn
ing
with
ab
so
lute
ly n
o h
ea
t-, IR
- a
nd
UV
-
ligh
t e
mittin
g.
Du
e to
th
e r
ea
so
n th
at th
e illu
min
atio
n s
yste
m is in
sid
e th
e S
ca
nH
ea
d, th
ere
is a
extr
em
ly lo
w lig
ht im
pa
ct fo
r th
e S
ca
nO
pe
rato
r itse
lf. T
he
wh
ole
pa
ge
illu
min
atio
n
(lig
ht im
pa
ct)
of
1 p
ag
e d
uri
ng
th
e im
ag
e c
ap
turi
ng
is lo
we
r th
an
2 m
s. T
he
refo
re
the
pa
ge
illu
min
atio
n o
f th
e S
ca
nR
ob
ot is
th
e lo
we
st o
n th
e m
ark
et.
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
the
lig
htin
g is b
e p
lace
d s
o th
at it d
oe
s n
ot
irri
tate
th
e o
pe
rato
r's e
ye
s
No
.
Th
e u
niq
ue
lig
htn
ing
-syste
m o
f th
e S
ca
nR
ob
ot is
bu
ilt in
sid
e th
e s
ca
n-u
nit (
sca
n-
he
ad
) so
th
at th
ere
is n
o d
ire
ct w
ay f
rom
th
e L
ED
-lig
htn
ing
to
th
e o
pe
rato
r's e
ye
s.
No
de
via
tio
n.
No
de
via
tio
n.
He
at
Sta
te if
the
de
vic
e g
en
era
tes h
ea
t to
th
e e
xte
nt
tha
t th
e o
pe
rato
r’s w
ork
or
we
ll-b
ein
g is im
pa
cte
d
Acco
rdin
g to
th
e illu
min
atio
n-s
yste
m th
ere
is n
o h
ea
t e
xp
osu
re w
he
the
r to
th
e
Sca
nO
pe
rato
r n
or
to th
e d
igitiz
atio
n-o
bje
ct d
uri
ng
th
e s
ca
nn
ing
pro
ce
ss d
ue
to
th
e
co
ld lig
ht L
ED
(lig
ht e
mittin
g d
iod
e)
tech
no
log
y. S
eco
nd
ly a
ll o
f th
e in
teg
rate
d
mo
tori
ze
d c
om
po
ne
nts
of
the
Sca
nR
ob
ot a
re h
ea
t a
nd
no
ise
iso
late
d s
o th
at a
ll in
all
the
re is n
o e
xtr
ao
rdin
ary
he
at g
en
era
tio
n.
No
de
via
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.17
of
9
Do
cu
me
nta
tio
n
Sta
te if
the
fo
llow
ing
do
cu
me
nta
tio
n (
in S
we
dis
h
an
d/o
r E
ng
lish
) is
in
clu
de
d:
Use
r m
an
ua
l fo
r th
e r
ob
otic b
oo
k s
ca
nn
er
an
d
all
inclu
de
d s
oftw
are
Ye
s, in
en
glis
h, 2
16
pa
ge
s w
ell
illu
str
ate
dN
o d
evia
tio
n.
No
de
via
tio
n.
Pro
du
ct sp
ecific
atio
nY
es, in
en
glis
h.
No
de
via
tio
n e
xce
pt to
th
e r
eso
lutio
n (
40
0
pp
i).
Will
be
ava
ilab
le f
rom
Ju
ly 2
01
0.
Se
rvic
e a
nd
ma
inte
na
nce
ma
nu
al
Ye
s, in
en
glis
h, 8
7 p
ag
es w
ell
illu
str
ate
dN
o d
evia
tio
n.
Will
be
ava
ilab
le f
rom
Au
gu
st 2
01
0.
Tra
inin
g
Sta
te if
op
era
tor
tra
inin
g w
ill b
e c
arr
ied
ou
t fo
r th
e
ord
eri
ng
en
tity
’s e
mp
loye
es in
co
nju
nctio
n w
ith
de
plo
ym
en
tY
es
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
the
co
st o
f tr
ain
ing
an
d tra
inin
g m
ate
ria
l is
inclu
de
d in
th
e te
nd
ere
d p
rice
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te if
the
op
era
tor
will
be
ab
le to
in
de
pe
nd
en
tly
pe
rfo
rm a
ll o
pe
ratio
na
l ta
sks a
fte
r tr
ain
ing
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
De
sc
rib
e th
e tra
inin
g’s
sco
pe
, co
nte
nt a
nd
ma
teri
al
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
Op
era
tio
na
l
relia
bilit
y, w
arr
an
ty,
an
d d
elive
ry t
ime
Up
tim
e
Sta
te th
e m
axim
um
co
ntin
ou
s u
ptim
e
Th
e S
ca
nR
ob
ot is
a h
igh
-en
d p
rod
uct e
xclu
siv
ely
bu
ild w
ith
in
du
str
ial p
rove
d
co
mp
on
en
ts c
om
bin
ed
with
bo
ok-f
rie
nd
ly m
ate
ria
ls. T
his
- a
nd
du
e to
on
ly o
ne
mo
vin
g p
art
- e
nsu
res e
xtr
em
ely
lo
w m
ain
ten
an
ce
an
d m
ake
s th
e S
ca
nR
ob
ot
su
ite
ab
le f
or
24
ho
urs
pe
r d
ay / 7
da
ys a
we
ek s
hift-
op
era
tio
n.
Exp
eri
en
ce
s o
ut o
f m
ore
th
an
30
Sca
nR
ob
ots
in
use
ha
ve
ap
pro
ve
d th
at.
Lif
es
pa
n o
f im
ag
e
ca
ptu
re e
qu
ipm
en
t
Sta
te h
ow
ma
ny im
ag
es th
at n
orm
ally
ca
n b
e
ca
ptu
red
be
fore
th
e w
ho
le o
r p
art
s o
f th
e im
ag
e
ca
ptu
re e
qu
ipm
en
t n
ee
d to
be
re
pla
ce
d1
.5 m
illio
n p
ag
es in
ave
rag
e
De
sc
rib
e w
hic
h p
art
s o
f th
e im
ag
e c
ap
ture
eq
uip
me
nt th
at m
ay h
ave
to
be
re
pla
ce
d d
uri
ng
no
rma
l u
se
, th
e c
ost o
f th
ese
pa
rts, a
nd
an
y
se
rvic
e o
r a
dju
stm
en
ts th
at m
ay b
e n
ece
ssa
ry
aft
er
rep
lace
me
nt
Aft
er
1.5
mill
ion
pa
ge
s th
e p
rism
-un
it h
as to
be
re
pla
ce
d. T
his
co
uld
be
do
ne
by
the
op
era
tor
with
in o
ne
min
ute
. N
o a
dju
stm
en
ts a
re n
ece
ssa
ry a
fte
r th
e
rep
lace
me
nt.
Th
is w
ea
r p
art
is in
clu
de
d w
ith
in th
e s
erv
ice
an
d s
up
po
rt a
gre
em
en
t.
With
ou
t a
ny s
erv
ice
an
d s
up
po
rt a
gre
em
en
t o
ne
pri
sm
-un
it c
osts
SE
K 1
9,4
90
.00
(S
we
dis
h k
ron
or
exclu
siv
e V
AT
)N
o d
evia
tio
n.
No
de
via
tio
n.
De
live
ry t
ime
Sta
te if
the
de
vic
e w
ill b
e d
eliv
ere
d w
ith
in a
six
we
eks o
f th
e o
rde
r b
ein
g r
ece
ive
d a
nd
co
nfirm
ed
Ye
s
Th
e S
R3
04
will
be
ava
ilab
le f
rom
Ma
y
20
10
. A
fte
r th
at d
ate
th
e d
evic
e c
an
be
de
live
red
with
in s
ix w
ee
ks o
f th
e o
rde
r
be
ing
re
ce
ive
d a
nd
co
nfirm
ed
.
Th
e S
R4
00
will
be
ava
ilab
le f
rom
Ju
ly
20
10
. A
fte
r th
at d
ate
th
e d
evic
e c
an
be
de
live
red
with
in s
ix w
ee
ks o
f th
e o
rde
r
be
ing
re
ce
ive
d a
nd
co
nfirm
ed
.
Sta
te if
the
de
live
ry w
ill b
e m
ad
e a
t th
e te
nd
ere
r's
exp
en
se
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n
Sta
te if
the
da
y o
f d
eliv
ery
will
be
su
bm
itte
d in
wri
tin
g w
ith
in f
ive
bu
sin
ess d
ays a
fte
r th
e
pu
rch
ase
ag
ree
me
nt b
ein
g s
ign
ed
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n
Ap
pe
nd
ix2
.18
of
9
Ins
talla
tio
n a
nd
de
plo
ym
en
t
Sta
te if
the
de
vic
e w
ill b
e in
sta
lled
an
d d
ep
loye
d
de
vic
e w
ith
in f
ive
bu
sin
ess d
ays o
f th
e d
eliv
ery
da
teY
es
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
insta
llatio
n a
nd
de
plo
ym
en
t is
in
clu
de
d in
the
te
nd
ere
d p
rice
Ye
sN
o d
evia
tio
n.
No
de
via
tio
n.
Sta
te if
the
ord
eri
ng
en
tity
will
be
in
form
ed
in
wri
tin
g a
fte
r th
e c
om
ple
tio
n o
f th
e in
sta
llatio
n a
nd
de
plo
ym
en
tY
es
No
de
via
tio
n.
No
de
via
tio
n.
So
ftw
are
up
da
tes
Sta
te if
the
in
form
atio
n w
ill b
e p
rovid
ed
re
ga
rdin
g
syste
m s
oft
wa
re u
pd
ate
s o
n a
n a
nn
ua
l b
asis
, fo
r a
min
imu
m o
f 5
ye
ars
aft
er
the
en
d o
f th
e w
arr
an
ty
pe
rio
dY
es
No
de
via
tio
n.
No
de
via
tio
n.
Sta
te if
the
in
form
atio
n w
ill b
e p
rovid
ed
re
ga
rdin
g
so
ftw
are
up
da
tes o
n a
n a
nn
ua
l b
asis
, fo
r a
min
imu
m o
f 5
ye
ars
aft
er
the
en
d o
f th
e w
arr
an
ty
pe
rio
dY
es
No
de
via
tio
n.
No
de
via
tio
n.
Wa
rra
nty
De
sc
rib
e h
ow
th
e w
arr
an
ty r
eq
uir
em
en
ts a
re m
et
An
sw
er
in te
nd
er
do
cu
me
nta
tio
n
Sta
te w
he
the
r th
e w
arr
an
ty c
om
mitm
en
ts w
ill b
e
fulfill
ed
by a
lo
ca
l re
pre
se
nta
tive
to
th
e
ma
nu
factu
rer
an
d if
so
, h
ow
se
rvic
e a
nd
re
pa
irs
will
be
dis
trib
ute
d b
etw
ee
n th
e lo
ca
l re
pre
se
nta
tive
an
d th
e m
an
ufa
ctu
rer
Lik
e b
y o
the
r in
sta
llatio
ns o
uts
ide
th
e m
an
ufa
ctu
rer's h
om
e c
ou
ntr
y T
RE
VE
NT
US
will
be
in
dir
ect co
nta
ct w
ith
th
e e
ntitie
s to
gu
ara
nte
e a
se
am
less s
up
po
rt w
ith
ou
t
an
y d
ela
ys.
Ple
ase
fe
el fr
ee
to
co
nta
ct a
ny o
f o
ur
refe
ren
ce
s to
ge
t a
fe
ed
ba
ck to
th
e q
ua
lity o
f
the
TR
EV
EN
TU
S-s
up
po
rt.
No
de
via
tio
n.
No
de
via
tio
n.
Pu
rch
as
e p
ric
e
Sta
te th
e p
urc
ha
se
pri
ce
fo
r th
e d
evic
eS
EK
68
8,0
00
.00
(S
we
dis
h k
ron
or
exclu
siv
e V
AT
)
SE
K 6
88
,00
0.0
0 (
Sw
ed
ish
kro
no
r
exclu
siv
e V
AT
)
SE
K 6
88
,00
0.0
0 (
Sw
ed
ish
kro
no
r
exclu
siv
e V
AT
)
Sta
te th
e p
urc
ha
se
pri
ce
fo
r a
ny a
dd
itio
na
l
eq
uip
me
nt n
ot in
clu
de
d in
th
e d
evic
e's
pu
rch
ase
pri
ce
Ple
ase
fin
d th
e p
rice
s f
or
the
op
tio
na
l O
CR
in
th
e te
nd
er
do
cu
me
nta
tio
n c
ha
pte
r
2.3
.
Ple
ase
fin
d th
e p
rice
s f
or
the
op
tio
na
l
OC
R in
th
e te
nd
er
do
cu
me
nta
tio
n c
ha
pte
r
2.3
.
Ple
ase
fin
d th
e p
rice
s f
or
the
op
tio
na
l
OC
R in
th
e te
nd
er
do
cu
me
nta
tio
n
ch
ap
ter
2.3
.
Se
rvic
e a
nd
su
pp
ort
ag
ree
me
nt
Sp
ec
ify th
e te
rms a
nd
co
nd
itio
ns f
or
the
se
rvic
e
an
d s
up
po
rt a
gre
em
en
tA
nsw
er
in te
nd
er
do
cu
me
nta
tio
n
Sta
te th
e a
nn
ua
l co
st fo
r th
e a
gre
em
en
tS
EK
79
,00
0.0
0 (
Sw
ed
ish
kro
no
r e
xclu
siv
e V
AT
)S
EK
79
,00
0.0
0 (
Sw
ed
ish
kro
no
r)
SE
K 7
9,0
00
.00
(S
we
dis
h k
ron
or
exclu
siv
e V
AT
)
Sta
te w
he
the
r se
rvic
e w
ill b
e p
rovid
ed
by a
lo
ca
l
rep
rese
nta
tive
to
th
e m
an
ufa
ctu
rer
an
d if
so
, h
ow
ma
inte
na
nce
will
be
dis
trib
ute
d b
etw
ee
n th
e lo
ca
l
rep
rese
nta
tive
an
d th
e m
an
ufa
ctu
rer
Lik
e b
y o
the
r in
sta
llatio
ns o
uts
ide
th
e m
an
ufa
ctu
rer's h
om
e c
ou
ntr
y T
RE
VE
NT
US
will
be
in
dir
ect co
nta
ct w
ith
th
e e
ntitie
s to
gu
ara
nte
e a
se
am
less s
up
po
rt w
ith
ou
t
an
y d
ela
ys.
Ple
ase
fe
el fr
ee
to
co
nta
ct a
ny o
f o
ur
refe
ren
ce
s to
ge
t a
fe
ed
ba
ck to
th
e q
ua
lity o
f
the
TR
EV
EN
TU
S-s
up
po
rt.
No
de
via
tio
n.
No
de
via
tio
n.
Ap
pe
nd
ix2
.19
of
9
Appendix 3
Service and Support Agreement
The Customer in this Framework Agreement has also the right but not
the obligation to enter into a service and support agreement with the
Contractor for the purchased equipment. The terms and conditions for
the service and support agreement are set forth below:
Appendices to the Service and Support Agreement Appendix 3.1: General Business Terms Hardware Maintenance standard.
Appendix 3.2: General Business Terms Software Maintenance standard.
Interpretation – Ranking The Framework Agreement, if applicable, shall prevail over the Service
and Support Agreement. The Service and Support Agreement shall
prevail over Appendix 3.1 and Appendix 3.2.
Term This service and support agreement shall run until further notice with a
three-month cancellation period.
Service and support Treventus Mechatronics GmbH (“the Contractor”) undertakes under this
Service and Support agreement to:
(i) provide annual routine maintenance and servicing, as specified in
Section 2.3 in Appendix 3.1.
(ii) provide support to the Customer by telephone, email and remote
access, as specified in Section 2.1 and Section 4 in Appendix 3.1 and
Appendix 3.2.
(iii) provide an authorized service technician to the site of operation
within 48 business hours after the need for service was reported.
(iv) rectify any operational shutdown, that are not caused by gross
negligence by the Customer, within two business days; if a operational
shutdown nevertheless would last for a longer time, the Contractor shall
install a replacement device at the Contractor's expense or the Contractor
shall compensate the Customer for the entire operational shutdown.
Compensation shall correspond to the device operator's salary costs.
2
(v) provide updates to system software and other included software, as
specified in Section 2.2 in Appendix 3.1 and Appendix 3.2. Updates to
relevant manuals shall be supplied after each update.
(vi) provide a written service report after completed service. The report
shall describe problems and measures. The report shall be sent to the
Customer within five (5) business days of service being performed.
(vii) nullify Section 6.3 in Appendix 3.1 and Appendix 3.2.
Spare parts and travel Costs for spare parts and travel are included in the agreement.
Spare parts shall be available at least five (5) years after delivery of the
digitization robot.
Cost The annual cost of the service and support agreement is SEK Seventy-
nine thousand (79000). The cost will be paid in advance for each year. If
this service and support agreement is cancelled with three month notice
the corresponding prepaid part will be refunded.
Appendix 3.1
TREVENTUS Mechatronics GmbH Siebenbrunnengasse 17/2, A-1050 Vienna Terms_Hardware_Maintenance_standard_Appendix_3.1.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 18.05.2010 19:24 E-Mail: [email protected] Side 1 of 1
General Business Terms Hardware Maintenance standard
Preamble TREVENTUS Mechatronics GmbH would like to indicate that given the current state of technology it is not possible to develop software, firmware and hardware in such a way that they operate error-free on all, or with all, available hardware systems and components as well as system combinations. Therefore, this Hardware Maintenance Agreement is only applicable to systems and system components pertaining to TREVENTUS Mechatronics GmbH that operate error-free as a complete system.
1st Scope 1.1. The following terms and conditions shall apply to all maintenance and lease agreements that TREVENTUS
Mechatronics GmbH, hereinafter referred to as TRV, concludes with the customer. The business conditions of TRV are applied exclusively, even if the purchaser has his own General Business Conditions. Any delivery, service or offer by TRV is subject exclusively to its own Business Conditions.
1.2. The subject matter of this agreement is the maintenance of the designated products (devices, peripherals, systems and system components in the designation configuration) at the agreed installation address.
1.3. If software is provided in conjunction with the designated products as part of a system configuration, a separate maintenance agreement must be concluded for that software.
2nd Scope of Service 2.1. Direct support by telephone, e-mail or remote access for the customer named in the "Hardware
Maintenance Agreement standard".
2.2. Direct provision of improved and enhanced firmware updates: New and/or improved versions of the firmware shall be promptly provided to the customer named in the "Hardware Maintenance Agreement standard" as soon as they have been tested and released by TRV. They are provided exclusively by e-mail or http.
2.3. Servicing – Routine maintenance and servicing Routine maintenance and servicing shall be carried out once per 12-month term on a date mutually agreed by the parties. The following work is included in the scope thereof: a) Checking key functions and wear parts, cleaning, oiling and lubricating and adjustment of device parts b) Cleaning and calibration of the optical units c) Visual inspection of all cable and plug connections d) Replacement of defect or no longer fully functional parts and components. Wear part "Optical prismunit, SR301" is covered separately by Clause 2.4. f) Loading and installing newly developed firmware g) Installation of technical changes and improvements envisaged by TRV. h) Final inspection and running ScanRobot function test
2.4. Wear part "Optical prismunit, SR301": This may be obtained by the customer from TRV free of charge up to twice per 12-month "Hardware Maintenance Agreement standard". Faulty "Optical prismunit, SR301" become the property of TRV and must be returned to TRV immediately upon receipt of the new "Optical prismunit, SR301". A prerequisite for the delivery of the new "Optical prismunit, SR301" is that the customer immediately notifies the serial number of the faulty "Optical prismunit, SR301".
2.5. Troubleshooting & Repair a) Troubleshooting shall be rendered in response to the customer's written (e.g. e-mail or fax) request. Subject to a precise error description, TRV undertakes rectification of the error within 5 working days after receipt of the written error notification. b) Faulty parts become the property of TRV.
3rd Services Outside the Scope 3.1. Measures for rectifying malfunctions that are the result of operator errors, improper handling, technical
intervention by the customer or by third parties or as the result of external effects outside TRV's control.
3.2. Services, such as training, installation, system configuration programming, customization, consulting and data backup or recovery etc., unless explicitly stated.
3.3. Moving and changing the location of the covered item.
3.4. Additional services shall be provided by TRV at the customer's request. All staff, travel and material costs that are incurred within the context of such additional services shall be calculated in accordance with TRV's current applicable rates.
4th Service Availability 4.1. Technical and expert support by telephone, e-mail or remote control is available on working days Mondays
to Fridays from 9.00 am to 1.00 pm and 2.00 pm to 6.00 pm (CET). Support is provided in German and English.
4.2. In so far as the provision in Clause 4.1. is expanded or restricted by the parties, this shall be explicitly noted.
5th Malfunction Warnings and Customer's Co-operation 5.1. Installation
a) The customer undertakes to bring about the conditions described in "Set-up and Installation" in the designated product's manual at his own expense and maintain the same during the term of the agreement. b) If the specified preconditions are not established or maintained, TRV reserves the right to refuse to carry out the maintenance work or demand a surcharge.
5.2. The customer undertakes a) to treat products with care as per the operating instructions and to nominate responsible administrators. b) to have items moved or relocated solely by TRV c) to have all installation, configuration and repair work on products carried out solely by TRV.
5.3. The customer must have the technical documentation of the connected equipment / components to hand that are required to contain or locate the error.
5.4. The customer must observe the manufacturer-specific installation and operating regulations and exclusively use accessories, consumption parts and wear parts that are recommended or released by the respective manufacturer.
5.5. The customer undertakes to personally install firmware updates provided by TRV since only the current version and the respective previous version are serviced.
5.6. Malfunctions and faults shall be reported by the customer named in the "Hardware Maintenance Agreement standard" immediately after they occur using the TRV "Service Report" form and stating the number of the "Hardware Maintenance Agreement standard", the device serial number, the software version and a precise fault description so that TRV can localize the fault. Furthermore, if possible, TRV must be notified of the current equipment log file (it contains, amongst other things, the current reading).
6th Start, Duration, Termination
6.1. The agreement has been concluded for an indefinite period of time. In the case of lease agreements, maintenance is coupled to the term of the relevant lease agreement.
6.2. It can be terminated by either party with 6 weeks' notice to the end of the entered minimum term, thereafter to the end of a further 12-month period.
6.3. TRV may terminate the agreement in the event of the 8 hours/working day machine utilization of the designated products being exceeded. The customer may avoid such termination by ordering a fee-based upgrade to the maintenance agreement.
6.4. In the event of premature termination or conversion with respect to the contract of sale covering the products to be maintained during the term of the maintenance agreement, the said maintenance agreement shall be deemed terminated without notice as of the same date. The customer shall receive a credit note for the maintenance costs falling within the residual term.
6.5. If the customer is continuously in default with payments, TRV shall be entitled to refuse performance until the end or the contractual term or opt for termination without notice.
6.6. TRV shall be entitled to terminate the agreement for good cause. Such good cause includes but is not limited to breach of software license and use provisions, the opening of bankruptcy proceedings, or bankruptcy proceedings not being opened for want of assets.
7th Fees 7.1. The fees shall be invoiced for a contractual period in advance. The prices exclude the legally applicable
value-added tax. Payment terms are 14 days strictly net. Other services or services not included in the scope shall be charged according to TRV's generally applicable price list.
7.2. In the event of late payment, the customer shall pay interest of 1% per month or part thereof. TRV reserves the right to claim further default losses.
8th Confidentiality 8.1. Both parties undertake to indefinitely treat as confidential all knowledge of trade secrets and confidential
information gained as a result of the contractual relationship.
8.2. The customer is in agreement that the data necessary or processing the "Hardware Maintenance Agreement standard" will be electronically stored, processed and archived.
9th Authorization In the event of telephone access to TRV Technical Support, the number of the "Hardware Maintenance Agreement standard" may be asked for in order to verify the authorization. Support queries by fax or e-mail must bear the number of the "Hardware Maintenance Agreement standard". If the customer is unable to authorize himself, TRV can refuse the service until authorization is provided.
10th Liability and Compensation 10.1. TRV must be notified immediately of any complaints. Justified complaints shall be acted upon by TRV.
10.2. The customer is, under all circumstances, personally responsible for updating and securing his data files and systems. During maintenance work and the provision of new firmware, TRV shall assume that there are current backups of data files and systems. This is also applicable to data files and system data that are not local but run through a network.
10.3. TRV's liability for damage and losses of any nature under this "Hardware Maintenance Agreement standard" shall be limited to the amount of an annual fee. TRV only accepts liability for its own deliberate or grossly negligent behavior.
10.4. TRV accepts no liability for loss of profit, unrealized savings, indirect and/or consequential damage.
11th Agreement Type and Transferability 11.1. This agreement shall become binding only after signing by the customer.
11.2. TRV shall be entitled to transfer the rights and duties under this agreement to qualified third parties once or on a continuing basis.
11.3. The customer may transfer his rights and duties under this agreement to a third party only with the approval of TRV.
12th Concluding Terms 12.1. The customer declares that prior to conclusion of the agreement he was able to examine the content of the
"General Business Conditions Hardware Maintenance standard" and that he agrees with the content.
12.2. Modifications and additions to these General Business Conditions are only legally valid in writing. Any amendments to this requirement for the written form must be in writing to be effective. Collateral agreements are not allowed.
12.3. The nullity of individual provisions in these General Business Conditions does not invalidate the effectiveness of the entire "Hardware Maintenance Agreement standard".
12.4. Should one of the existing provisions be unenforceable, the legal validity of the other provisions shall remain unaffected. In this case, the unenforceable provision shall be replaced by another legally enforceable provision as close as possible to the original provision.
12.5. This agreement is subject to Austrian law.
12.6. The exclusive jurisdiction for all legal disputes arising from this agreement is the company domicile of TRV.
Appendix 3.2
TREVENTUS Mechatronics GmbH Siebenbrunnengasse 17/2, A-1050 Vienna Terms_Software_Maintenance_standard_Appendix_3.2.doc Development, production & marketing Tel.: +43 1 890 35 10 Created by Christoph Bauer of mechatronic solutions Fax: +43 1 890 35 10-15 Last saved by Christoph Bauer, 18.05.2010 19:26 E-Mail: [email protected] Side 1 of 1
General Business Terms Software Maintenance standard
Preamble This Software Maintenance Agreement standard includes the regular supply of software updates and governs the access to the TREVENTUS Mechatronics GmbH Hotline (Support). If this Software Maintenance Agreement is not concluded, there is no entitlement to use the services of the software producer or software supplier.
1st Scope 1.1. The following terms and conditions shall apply to all maintenance and lease agreements that TREVENTUS
Mechatronics GmbH, hereinafter referred to as TRV, concludes with the customer. The business conditions of TRV are applied exclusively, even if the purchaser has his own General Business Conditions. Any delivery, service or offer by TRV is subject exclusively to its own Business Conditions.
1.2. The subject matter of this agreement is the maintenance of the aforementioned products.
1.3. If hardware is provided in conjunction with the designated products as part of a system configuration, a separate maintenance agreement must be concluded for that hardware.
2nd Scope of Service 2.1. Direct support by telephone, e-mail or remote access for the customer named in the "Software Maintenance
Agreement standard" (e.g. tips for scanning difficult books, help in loading new software updates, explanation of new software features, general help, analysis of system faults and their rectification).
2.2. Direct provision of software updates: New and/or improved versions of the software shall be promptly provided to the customer named in the "Software Maintenance Agreement standard" as soon as they have been tested and released by TRV. They are provided exclusively by e-mail or http. Troubleshooting a) When an error is described precisely, within 24 hours after notification of the error TRV shall generally begin rectifying the error (reaction time). b) Provided that an error is detected in the delivered software, TRV undertakes to provide the end customer with an explanation within 3 working days as to how long it is likely to take to rectify the error. c) All troubleshooting services are provided exclusively by telephone, e-mail, remote control or http.
3rd Services Outside the Scope 3.1. Measures for rectifying malfunctions that are the result of operator errors, improper handling, technical
intervention by the customer or by third parties or as the result of external effects outside TRV's control.
3.2. Services, such as training, installation, system configuration programming, customization, consulting and data backup or recovery etc., unless explicitly stated.
3.3. Errors that are caused by the operating system or the incorrect configuration of the operating system and / or drivers.
3.4. Additional services shall be provided by TRV at the customer's request. All staff, travel and material costs that are incurred within the context of such additional services shall be calculated in accordance with TRV's current applicable rates.
4th Service Availability 4.1. Technical and expert support by telephone, e-mail or remote control is available on working days Mondays
to Fridays from 9.00 am to 1.00 pm and 2.00 pm to 6.00 pm (CET). Support is provided in German and English.
4.2. In so far as the provision in Clause 4.1. is expanded or restricted by the parties, this shall be explicitly noted.
5th Malfunction Warnings and Customer's Co-operation 5.1. Malfunctions and faults shall be reported by the customer named in the "Software Maintenance Agreement
standard" immediately after they occur using the TRV "Service Report" form and stating the number of the "Software Maintenance Agreement standard", the device serial number, the software version and a precise fault description so that TRV can localize the fault. Furthermore, if possible, TRV must be notified of the current equipment log file (it contains, amongst other things, the current reading).
5.2. The customer must have the technical documentation of the connected equipment / components to hand that are required to contain or locate the error.
5.3. The customer must observe the manufacturer-specific installation and operating regulations and exclusively use accessories, consumption parts and wear parts that are recommended or released by the respective manufacturer.
5.4. The customer undertakes to personally install software updates provided by TRV since only the current version and the respective previous version are serviced.
5.5. The undertaking to resolve defects within the software released by TRV refers to the most recently released TRV software version. For an old version this ends 6 months after the release of a new version. Defects that do not significantly compromise the use of a program do not have to be rectified until delivery of a more up-to-date version. The undertaking to resolve defects is cancelled for programs that the customer modifies or interferes with in any other way.
6th Start, Duration, Termination
6.1. The agreement has been concluded for an indefinite period of time. In the case of lease agreements, maintenance is coupled to the term of the relevant lease agreement.
6.2. It can be terminated by either party with 6 weeks' notice to the end of the entered minimum term, thereafter to the end of a further 12-month period.
6.3. TRV may terminate the agreement in the event of the 8 hours/working day machine utilization of the designated products being exceeded. The customer may avoid such termination by ordering a fee-based upgrade to the maintenance agreement.
6.4. In the event of premature termination or conversion with respect to the contract of sale covering the products to be maintained during the term of the maintenance agreement, the said maintenance agreement shall be deemed terminated without notice as of the same date. The customer shall receive a credit note for the maintenance costs falling within the residual term.
6.5. If the customer is continuously in default with payments, TRV shall be entitled to refuse performance until the end or the contractual term or opt for termination without notice.
6.6. TRV shall be entitled to terminate the agreement for good cause. Such good cause includes but is not limited to breach of software license and use provisions, the opening of bankruptcy proceedings, or bankruptcy proceedings not being opened for want of assets.
7th Fees 7.1. The fees shall be invoiced for a contractual period in advance. The prices exclude the legally applicable
value-added tax. Payment terms are 14 days strictly net. Other services or services not included in the scope shall be charged according to TRV's generally applicable price list.
7.2. In the event of late payment, the customer shall pay interest of 1% per month or part thereof. TRV reserves the right to claim further default losses.
8th Confidentiality 8.1. Both parties undertake to indefinitely treat as confidential all knowledge of trade secrets and confidential
information gained as a result of the contractual relatioship.
8.2. The customer is in agreement that the data necessary or processing the "Software Maintenance Agreement standard" will be electronically stored, processed and archived.
9th Authorization In the event of telephone access to TRV Technical Support, the number of the "Software Maintenance Agreement standard" may be asked for in order to verify the authorization. Support queries by fax or e-mail must bear the number of the "Software Maintenance Agreement standard". If the customer is unable to authorize himself, TRV can refuse the service until authorization is provided.
10th Liability and Compensation 10.1. TRV must be notified immediately of any complaints. Justified complaints shall be acted upon by TRV.
10.2. The customer is, under all circumstances, personally responsible for updating and securing his data files and systems. During maintenance work and the provision of new software, TRV shall assume that there are current backups of data files and systems. This is also applicable to data files and system data that are not local but run through a network.
10.3. TRV's liability for damage and losses of any nature under this "Software Maintenance Agreement standard" shall be limited to the amount of an annual fee. TRV only accepts liability for its own deliberate or grossly negligent behavior.
10.4. TRV accepts no liability for loss of profit, unrealized savings, indirect and/or consequential damage.
11th Agreement Type and Transferability 11.1. This agreement shall become binding only after signing by the customer.
11.2. TRV shall be entitled to transfer the rights and duties under this agreement to qualified third parties once or on a continuing basis.
11.3. The customer may transfer his rights and duties under this agreement to a third party only with the approval of TRV.
12th Concluding Terms 12.1. The customer declares that prior to conclusion of the agreement he was able to examine the content of the
"General Business Conditions Software Maintenance standard" and that he agrees with the content.
12.2. Modifications and additions to these General Business Conditions are only legally valid in writing. Any amendments to this requirement for the written form must be in writing to be effective. Collateral agreements are not allowed.
12.3. The nullity of individual provisions in these General Business Conditions does not invalidate the effectiveness of the entire "Software Maintenance Agreement standard".
12.4. Should one of the existing provisions be unenforceable, the legal validity of the other provisions shall remain unaffected. In this case, the unenforceable provision shall be replaced by another legally enforceable provision as close as possible to the original provision.
12.5. This agreement is subject to Austrian law.
12.6. The exclusive jurisdiction for all legal disputes arising from this agreement is the company domicile of TRV.