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ISO 26000 Guidance onISO 26000 Guidance on
Social ResponsibilitySocial Responsibility
Development Status, June 2009Development Status, June 2009
An Indus try V iewn Indus try V iewTh e Pro ject
David Felinski, Vice-President IFAN (International Federationof Standards Users) and IFAN Expert to ISO/TMB WG SR, andGuido Guertler, ICC Observer to ISO/TMB WG SR
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Available Slide SeriesAvailable Slide Series
The P rojec t ISO 26000 Contents and Players
Applicability Aspects ISO 26000 CD Vote by March 2009 Success Criteria Risk of Failure
Tool: Check of Effectiveness
The pr es en t su bs et is th e on e ma rk ed in bold let ter s
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OutlineOutline
BackgroundBackground
About the Standard and its ProcessAbout the Standard and its Process Meeting HistoryMeeting History
Current Status (June 2009)Current Status (June 2009)
Next StepsNext Steps
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When/How did this Start?When/How did this Start?
Gestation began early 90s (primarily from the NordicGestation began early 90s (primarily from the Nordicpart of EU)part of EU)
4/01 ISO COPOLCO asked by ISO Council to consider4/01 ISO COPOLCO asked by ISO Council to consider
viability of a CSR Standardviability of a CSR Standard 6/02 ISO/COPLOCO Workshop in Trinidad meeting 6/02 ISO/COPLOCO Workshop in Trinidad meeting
obvious strong agreement that ISO should proceedobvious strong agreement that ISO should proceed 9/02 ISO Council accepts report and establishes SAG9/02 ISO Council accepts report and establishes SAG
ISO SR Advisory Group (SAG) late 2002 worked for 18ISO SR Advisory Group (SAG) late 2002 worked for 18months on comprehensive report to ISO TMB includingmonths on comprehensive report to ISO TMB includingan overview of worldwide initiatives. Concluded ISOan overview of worldwide initiatives. Concluded ISOshould go forward with the workshould go forward with the work
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Its a Consumer Initiative (1/2)Its a Consumer Initiative (1/2)
COPOLCO is the ISOCOPOLCO is the ISOCoonsumernsumer Polol icyicy Coo mmitteemmittee The COPOLCO Workshop in Trinidad, JuneThe COPOLCO Workshop in Trinidad, June
2002, had some 90 attendees, with only 22002, had some 90 attendees, with only 2
from industryfrom industry
ISO Council decided about the COPOLCOISO Council decided about the COPOLCO
proposal as requested by ISO proceduresproposal as requested by ISO procedures
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Its a Consumer Initiative (2/2)Its a Consumer Initiative (2/2)
The COPOLCO Workshop in Trinidad tookThe COPOLCO Workshop in Trinidad took
place at a time when public discussion wasplace at a time when public discussion was
driven by negative headlines aboutdriven by negative headlines about
companies likecompanies likeEnronEnron
WorldcomWorldcom
NikeNike US legislation took care of avoiding otherUS legislation took care of avoiding other
comparable casescomparable cases
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Standard orStandard or
Guidance Standard ?Guidance Standard ?
There are many kinds of ISO-Standards There are many kinds of ISO-Standards
A A Gui danc e St and ardui danc e St and ard is a special kind is a special kindthat offersthat offersad vice, pro pos als , ori ent at ionand rec om menda ti ons
The USER de cides about theiracceptance and practical use.
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ISO Stages of DevelopmentISO Stages of Development
1 NWIP (NP) 2 Working Draft(s) (WD) 3 Committee Draft (CD)
4 Draft International Standard (DIS) 5 Final Draft International Standard (FDIS) 6 International Standard (IS)
Stages 1-2: Building consensus among experts
Stages 3-6: Building national consensus fornational voting
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BackgroundBackground
6/2004 ISO Conference on SR in Stockholm6/2004 ISO Conference on SR in Stockholm(355 participants from 66 countries, many developing(355 participants from 66 countries, many developingcountries)countries)
Issues raised aligned with those of SAGIssues raised aligned with those of SAG
ISO TMB proposed a new WG (rather than an existingISO TMB proposed a new WG (rather than an existingTC) to prepare a guidance standard on SRTC) to prepare a guidance standard on SR
TMB also assigned leadership to Sweden and BrazilTMB also assigned leadership to Sweden and Brazil(Twinning a developed with a developing country; a(Twinning a developed with a developing country; a
new strategy to increase ISO participation and buy-in)new strategy to increase ISO participation and buy-in) 10/2004 ISO NWIP circulated among 160 ISO MBs10/2004 ISO NWIP circulated among 160 ISO MBs
1/2005: 29-yes; 4-no: start of project decided1/2005: 29-yes; 4-no: start of project decided
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About the StandardAbout the Standard
ISO 26000 Guidance on Social ResponsibilityISO 26000 Guidance on Social Responsibility
High target: To be applied byHigh target: To be applied by allll types oftypes oforganizations, regardless of their size and locationorganizations, regardless of their size and location
Key characteristics:
International standard providing guidance;
NOT for certification; NOT a Management System Standard NOT for procurement or any other
contractual use
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ScopeScope
Assist organizations in addressing their SR byAssist organizations in addressing their SR byproviding practical guidance on engagingproviding practical guidance on engagingstakeholders, implementing/integrating SR,stakeholders, implementing/integrating SR,& enhancing credibility of SR reports/claims& enhancing credibility of SR reports/claims
Increase customer/stakeholder confidence &Increase customer/stakeholder confidence &satisfactionsatisfaction
Promote common terminology & broaden SRPromote common terminology & broaden SR
awarenessawareness Emphasize performance results &Emphasize performance results &
improvementimprovement
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Unique & ExperimentalUnique & Experimental
Development ProcessDevelopment Process
No ISO/TC; instead, ISO/TMB WGNo ISO/TC; instead, ISO/TMB WG
Document development along stakeholderDocument development along stakeholder
group lines, NOT along NSB linesgroup lines, NOT along NSB lines
Voting on the CD stage reverting traditionalVoting on the CD stage reverting traditional
P-member votingP-member voting
Consensus within many ISO member bodiesConsensus within many ISO member bodiesmay be difficult to achieve; importantmay be difficult to achieve; important
viewpoints not covered by consensus mayviewpoints not covered by consensus may
be reported separatelybe reported separately
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Stakeholder GroupsStakeholder Groups
(representation in WG SR)(representation in WG SR) Industry (23.5%)Industry (23.5%)
Service, Support, Research, Others (20.5%)Service, Support, Research, Others (20.5%)
Government (20%)Government (20%)
Non-Governmental Organizations (17.5%)Non-Governmental Organizations (17.5%)
Consumers (11.5%)Consumers (11.5%) Labor (7.5%)Labor (7.5%)
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Meeting PlacesMeeting Places
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WG SR Members (1/2)WG SR Members (1/2)Stakeholder Groups (D-
Liaisons included)Experts
ObserversIndustry 94 43 137Governm
ent 83 37 120Consumer 50 23 73
Labor 37 19 56
NGO 83 36 119Services 84 38 122
total 431 196 627
by Countries (D-Liaisons notcounted)
Experts Observers total %Developing 220 102 322 62,2Developed 138 58 196 37,8
518
byGender experts observer
stotal %
male 259 118 377 62,9
female 151 71 222 37,1
599
Source: WG SR member file of June 2009
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WG SR Members (2/2)WG SR Members (2/2)
Members have
equal rights,regardless oftheir delegating
organization.
Source: WG SR member file of June 2009
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WG GrowthWG Growth
Strong National Pushes in support of document:Strong National Pushes in support of document: EU nations (Nordic states, but many others too)EU nations (Nordic states, but many others too) CanadaCanada Developing countries (mostly Africa, S.America & A-P)Developing countries (mostly Africa, S.America & A-P)
Stakeholder Group Pushes:Stakeholder Group Pushes: Consumers and NGOs generally aligned, and bellicoseConsumers and NGOs generally aligned, and bellicose SSRO (less so, but often aligned philosophically with above)SSRO (less so, but often aligned philosophically with above) Government (usu. aligned with SSRO but are prone to vacillate)Government (usu. aligned with SSRO but are prone to vacillate) Labor (usu. a relatively reasonable/moderate approach)Labor (usu. a relatively reasonable/moderate approach) Industry (mostly engaged in reaction & damage control)Industry (mostly engaged in reaction & damage control) D-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as thatD-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as that
of Consumers & NGOs)of Consumers & NGOs)
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Stakeholder BalanceStakeholder Balance
Strong National Pushes in support of document:Strong National Pushes in support of document: EU nations (Nordic states, but many others too)EU nations (Nordic states, but many others too) CanadaCanada Developing countries (mostly Africa, S.America & A-P)Developing countries (mostly Africa, S.America & A-P)
Stakeholder Group Pushes:Stakeholder Group Pushes: Consumers and NGOs generally aligned, and bellicoseConsumers and NGOs generally aligned, and bellicose SSRO (less so, but often aligned philosophically with above)SSRO (less so, but often aligned philosophically with above) Government (usu. aligned with SSRO but are prone to vacillate)Government (usu. aligned with SSRO but are prone to vacillate) Labor (usu. a relatively reasonable/moderate approach)Labor (usu. a relatively reasonable/moderate approach) Industry (mostly engaged in reaction & damage control)Industry (mostly engaged in reaction & damage control) D-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as thatD-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as that
of Consumers & NGOs)of Consumers & NGOs)
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Regional Balance Country (NSB*)Regional Balance Country (NSB*)
Strong National Pushes in support of document:Strong National Pushes in support of document: EU nations (Nordic states, but many others too)EU nations (Nordic states, but many others too) CanadaCanada Developing countries (mostly Africa, S.America & A-P)Developing countries (mostly Africa, S.America & A-P)
Stakeholder Group Pushes:Stakeholder Group Pushes: Consumers and NGOs generally aligned, and bellicoseConsumers and NGOs generally aligned, and bellicose SSRO (less so, but often aligned philosophically with above)SSRO (less so, but often aligned philosophically with above) Government (usu. aligned with SSRO but are prone to vacillate)Government (usu. aligned with SSRO but are prone to vacillate) Labor (usu. a relatively reasonable/moderate approach)Labor (usu. a relatively reasonable/moderate approach) Industry (mostly engaged in reaction & damage control)Industry (mostly engaged in reaction & damage control) D-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as thatD-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as that
of Consumers & NGOs)of Consumers & NGOs)
NSB = National Standards Body
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Regional Balance - ExpertsRegional Balance - Experts
Strong National Pushes in support of document:Strong National Pushes in support of document: EU nations (Nordic states, but many others too)EU nations (Nordic states, but many others too) CanadaCanada Developing countries (mostly Africa, S.America & A-P)Developing countries (mostly Africa, S.America & A-P)
Stakeholder Group Pushes:Stakeholder Group Pushes: Consumers and NGOs generally aligned, and bellicoseConsumers and NGOs generally aligned, and bellicose
SSRO (less so, but often aligned philosophically with above)SSRO (less so, but often aligned philosophically with above) Government (usu. aligned with SSRO but are prone to vacillate)Government (usu. aligned with SSRO but are prone to vacillate) Labor (usu. a relatively reasonable/moderate approach)Labor (usu. a relatively reasonable/moderate approach) Industry (mostly engaged in reaction & damage control)Industry (mostly engaged in reaction & damage control) D-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as thatD-Liaison orgs (for 80% of them, leaning/approach & agenda [CSR] is the same as that
of Consumers & NGOs)of Consumers & NGOs)
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Work Group (WG) Meetings (1/4)Work Group (WG) Meetings (1/4)
11
stst
Plenary: Salvador, March 2005Plenary: Salvador, March 2005 300 participants300 participants
43 ISO member countries43 ISO member countries
24 organizations24 organizations
Focus on discussion and decisionsFocus on discussion and decisions
on the scope of the futureon the scope of the futurestandard:standard:
Terms of reference of the WGTerms of reference of the WG
Structure of the WGStructure of the WG
Allocation of the leadership ofAllocation of the leadership of
its subgroupits subgroup
Development of specialDevelopment of special
working proceduresworking procedures
Target date for publicationTarget date for publication
22
ndnd
Plenary: Bangkok, Sept. 2005:Plenary: Bangkok, Sept. 2005: 1200 written comments before1200 written comments before
meetingmeeting
About 350 participantsAbout 350 participants
54 ISO member countries54 ISO member countries
24 liaison organizations24 liaison organizations Developing countries: increaseDeveloping countries: increase
Main objectives:Main objectives:
Decide a structure in a DesignDecide a structure in a Design
SpecificationSpecification
Divide the work amongDivide the work among
permanent task groups basedpermanent task groups based
on the structureon the structure
Agree project planAgree project plan
Produced WD1 after meetingProduced WD1 after meeting
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WG Meetings (2/4)WG Meetings (2/4)33rdrd Plenary: Lisbon, May 2006Plenary: Lisbon, May 2006 2040 written comments before2040 written comments before
meetingmeeting About 320 participantsAbout 320 participants 55 ISO member countries55 ISO member countries
26 liaison organizations26 liaison organizations
Developing countries wellDeveloping countries wellrepresentedrepresented
Main objectives:Main objectives: Work on the first working draftWork on the first working draft
Further define operatingFurther define operatingframework to strengthenframework to strengthenparticipation and accountabilityparticipation and accountability
Produced WD2 after meetingProduced WD2 after meeting
44thth Plenary: Sidney, Jan-Feb 2007Plenary: Sidney, Jan-Feb 2007 5176 written comments before5176 written comments before
meetingmeeting About 275 participantsAbout 275 participants 54 ISO member countries54 ISO member countries
28 liaison organizations28 liaison organizations
Developing countriesDeveloping countriesparticipation consolidatedparticipation consolidated
Main objectives:Main objectives: Resolve enough Key topics toResolve enough Key topics to
produce next WDproduce next WD Further define operatingFurther define operating
framework to strengthenframework to strengthenparticipation and accountabilityparticipation and accountability
Produced WD3 after meetingProduced WD3 after meeting
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WG Meetings (3/4)WG Meetings (3/4)
55thth Plenary: Vienna Nov. 2007Plenary: Vienna Nov. 2007 7225 written comments7225 written comments About 400 participantsAbout 400 participants
Main objectives:Main objectives: Resolve enough key topicsResolve enough key topics
to advance the documentto advance the document Improve operationalImprove operational
framework of the processframework of the process Enhance participationEnhance participation Improve accountability andImprove accountability and
efficiencyefficiency
Produced WD4.1 and 4.2Produced WD4.1 and 4.2
after this meetingafter this meeting
66thth Plenary: Santiago Aug. 08Plenary: Santiago Aug. 08
5231 written comments5231 written comments About 320 participantsAbout 320 participants
Main objectives:Main objectives: Resolve enough key topicsResolve enough key topics
to advance the document toto advance the document toCDCD
Continue to enhanceContinue to enhanceparticipation and improveparticipation and improveaccountability and efficiencyaccountability and efficiency
Produced CD1 after thisProduced CD1 after thismeetingmeeting
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WG Meetings (4/4)WG Meetings (4/4)
77thth Plenary: Quebec City, CanadaPlenary: Quebec City, Canada 3411 written comments on the CD3411 written comments on the CD Decision before meeting to advance to DIS:Decision before meeting to advance to DIS:
consensus was declared based on 2/3 yes votes,consensus was declared based on 2/3 yes votes,
but significant NO votes from China, U.S.,but significant NO votes from China, U.S.,South Korea, India, Indonesia, MalaysiaSouth Korea, India, Indonesia, Malaysia
Main ObjectiveMain Objective Increase consensus by addressing specificIncrease consensus by addressing specific
comments of concern to those who voted nocomments of concern to those who voted no
DIS to be produced from this meetingDIS to be produced from this meeting
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Next Steps, June 2009 onwardsNext Steps, June 2009 onwards
IDTF* to prepare the DIS,by September 2009
DIS vote by91 WG SR P-members (or more)and all160 ISO member bodies
DIS voting period is 5 months,September 2009 to February 2010
*IDTF = Integrated Drafting Task Force
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DIS acceptance requiresDIS acceptance requires bo t hot h :: 66 % votes cast by P-members of66 % votes cast by P-members of
WG SR are in favor (i.e. two thirds ofWG SR are in favor (i.e. two thirds of
currently 91 P-members),currently 91 P-members),
ANDAND < 25 % total votes (of all 160 ISO< 25 % total votes (of all 160 ISO
member bodies) are negative (i.e.member bodies) are negative (i.e. 75 %75 %
total votes are positive)total votes are positive)
Abstentions, and negative votes not accompanied byAbstentions, and negative votes not accompanied by
technical reasons, are not counted.technical reasons, are not counted.
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AnnexAnnex
Two slides on detailed timelineTwo slides on detailed timeline
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Timeline (1/2)Timeline (1/2)
6/04 Conference on SR in Stockholm for developing6/04 Conference on SR in Stockholm for developingcountries (355 participants from 66 countries)countries (355 participants from 66 countries)
Issues raised aligned with those of SAGIssues raised aligned with those of SAG
ISO TMB proposed a new WG (rather than an existingISO TMB proposed a new WG (rather than an existingTC) to prepare a guidance standard on SRTC) to prepare a guidance standard on SR
TMB also assigned leadership to Sweden and BrazilTMB also assigned leadership to Sweden and Brazil(Twinning a developed with a developing country; a(Twinning a developed with a developing country; a
new strategy to increase ISO participation and buy-in)new strategy to increase ISO participation and buy-in) 10/04 ISO NWIP circulated among 157 ISO MBs10/04 ISO NWIP circulated among 157 ISO MBs 1/05: 29-yes; 4-no1/05: 29-yes; 4-no
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Timeline (2/2)Timeline (2/2)
6/04 Conference on SR in Stockholm for developing6/04 Conference on SR in Stockholm for developingcountries (355 participants from 66 countries)countries (355 participants from 66 countries)
Issues raised aligned with those of SAGIssues raised aligned with those of SAG
ISO TMB proposed a new WG (rather than an existingISO TMB proposed a new WG (rather than an existingTC) to prepare a guidance standard on SRTC) to prepare a guidance standard on SR
TMB also assigned leadership to Sweden and BrazilTMB also assigned leadership to Sweden and Brazil(Twinning a developed with a developing country; a(Twinning a developed with a developing country; a
new strategy to increase ISO participation and buy-in)new strategy to increase ISO participation and buy-in) 10/04 ISO NWIP circulated among 157 ISO MBs10/04 ISO NWIP circulated among 157 ISO MBs 1/05: 29-yes; 4-no1/05: 29-yes; 4-no