PERFORMANCE ENHANCING
learning, knowledge & all that jazz
Matt Moore
A Warning
Agenda
Word association games A short history lesson A maturity model Choose your own adventure
Agenda
Word association games A short history lesson A maturity model Choose your own adventure
Please write down the first words you think of when I say the following
phrases. One word or phrase per post-it.
“Training & Development”
“Knowledge Management”
“Organizational Learning”
“Performance Improvement”
Please write down the biggest challenge that your organizations
faces over the next decade.
Agenda
Word association games A short history lesson A maturity model Choose your own adventure
Strengths Weaknesses
Training Effective presentation of content Strong practitioner organizations
Focus on the individual rather than the collective.Focus on content and technology delivery rather than learner context.
Organizational Learning Focus on organization-wide improvement & learningSystemic approach.
Lack of practical tools. Idealistic, engineering-based view of organizations.
Knowledge Management
Practical application of methods of OL/LO.Social view of learning & work.
Focus on content management and technology platforms rather than knowledge-in-use.Confused purpose and fragmented practitioner base.
Performance Improvement
Focus on how work actually gets done in context.Willingness to use the methods of others.
Focus on individuals rather than groups.Focus on process-based work to the exclusion of other types.Crude models of organizational development
Agenda
Word association games A short history lesson A maturity model Choose your own adventure
Four Maturity Stages
Maturity Element
1. Absent 2. Isolated 3. Connected 4. Integrated
Strategic Perspective
None Point solutions Cross-organisational impact
Whole ecosystem improvement
Structure & Staff
Ad hoc projects, no dedicated staff
Hostile KM and L&D teams, turf wars
Project-based L&K co-operation
Integrated, cross-skilled L&K teams
Methods Ad hoc Uncoordinated use of methods, little experimentation
Opportunistic use of old & new methods
Use of broad suit of methods tailored to organisational need
Technology Whatever Incompatible technologies. Heavy content focus.
Use of collaborative tools to link multiple work / learning environments
Agile & responsive toolset with appropriate innovation
Maturity
Is there anything that is missing from the maturity model?
How would you rate your organization (or one of your recent acquaintance) against the four elements?
How does your organization compare with your neighbour's?
Agenda
Word association games A short history lesson A maturity model Choose your own adventure
Strategic Focus
Same People / Same Stuff
New People / Same Stuff
Same People / New Stuff
New People / New Stuff
Where do you start?
Staff & Structure
Does your team have the skills? If not, how do you get them?
“Embeddedness”
Do we need new roles?
Methods
Investigation Facilitation Design
Observation / Ethnography
Business Process
Modelling
Social Network Analysis
Cognitive Task Analysis
Narrative Techniques
Communities of Practice
Open Space
Appreciative Inquiry
Visual Facilitation
Peer Assists
After Action Reviews
Mentoring
Apprenticing
Rapid Protyping
Agile/Extreme Prog.
Experience Design
Technology
Persecutor
Rescuer
Victim
Enterprise Personal Network (?)
LMS
ERP
ECM
eLearning
Email / IM (?)
BPG/EPSS
Simulation
Search
Word/Excel/PPT
Video & Audio Production
Basic Animation
Email / IM (?)
Blogs
Microblogging
Community Platforms
Social Networks
Virtual Worlds
Wikis
Thank You
http://innotecture.wordpress.com