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IT as a Value Innovator!
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Todays Business Context
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Ramesh Shanmuganathan
Fundamental Business DriversDo MoreWith Less
ImproveEfficienciesImproveServices
FundamentalBusinessDrivers HaveNot Changed
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PRODUCTIONTRANSACTIONS
INTERACTIONS
Business thrust towardsReal-Time Interactions
Fast Faster Real-Time
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AddBusinessValue
Increase theBusiness Impact Decrease Costs /Improve EfficiencyDeliver more
on a smarterbudgetImprove time todelivery on
businessrequestsImprove quality
Cut CostsAdd flexibilityto costsRepurpose
resourcesReduceHeadcount
Need to Create Business Value
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Needs to deliver Decision ReadyInformation
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Building IT as a ValueInnovator
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IT as a Value lnnovatorBy aligning our IT strategy and investments to that of thebusiness we can not only leverage the business benefits ofIT, but transform the way we do things in deliveringcompelling new business capabilities and corecompetencies
Ramesh Shanmuganathan
Executive Vice President / Chief Information Officer
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How IT could influence yourCompetitive landsacpe?
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Business Levers of ITusiness Levers of IT Improving Business ProcessesImproving Business Processes
Attracting and Retaining new customersAttracting and Retaining new customers
Creating new products & servicesCreating new products & services
Expanding into new markets & geographiesExpanding into new markets & geographies
Reducing enterprise costsReducing enterprise costs
Improving enterprise workforce effectivenessImproving enterprise workforce effectiveness
Expanding current customer relationshipsExpanding current customer relationships
Increasing use of information/analyticsIncreasing use of information/analytics
Targeting customers/markets more effectivelyTargeting customers/markets more effectively
Acquiring new companies & capabilities (M&A)Acquiring new companies & capabilities (M&A)
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Sustainable Innovationustainable Innovation theheBalancing Actalancing Act InnovationInnovation vsvs Stability/ReliabilityStability/Reliability
StandardizationStandardization vsvs Autonomy/ExperimentationAutonomy/Experimentation
AccessibilityAccessibility vsvs Security/PrivacySecurity/Privacy
ConsensusConsensus vsvs Efficiency/EffectivenessEfficiency/Effectiveness
CentralizedCentralized vsvs Distributed/Decentralized ServicesDistributed/Decentralized Services
ProprietaryProprietary vsvs Open Technology/StandardsOpen Technology/Standards
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IT as a Value Innovator : Its a journeyBasic
Uncoordinated,manualinfrastructure
ObjectiveAbility toChangeResourceUtilizationProcesses& AutomationBusinessAlignment
React
OrganizedCentrally Managed
IT Infrastructurewith someautomation
Optimized
Managed andconsolidated ITInfrastructure
DynamicFully automated IT
management dynamicresource usage andbusiness linked SLA's
Slow, weeks tomonthsUnknown
Ad hoc
No SLAs
Manage
Weeks
Known, poor
DefinedArbitrarySLAs
Reducecomplexity
Days
Optimized
MatureClass ofService SLAs
Agility
MinutesHigh, AsneededPolicy-based
BusinessSLAsRole ofIT Cost Center
EfficientCost Center BusinessEnabler StrategicAsset
We shouldbe here!
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Group IT Function Established in 1989 as Groups IT unit Currently employs over 100+ consultants across the group First Group IT division in Sri Lanka to get ISO 9001:2000certification and to embrace ISO 15000 (ITIL) , ISO 27001, SOX404, PMI PMBOK best practices First in the country to roll-out,
Group-wide Intranet with Email, Internet, Voice and Data in 1999 Group-wide mySAP Financials in 2003 Group-wide mySAP HRMS & Payroll in 2006
Provider of a very comprehensive portfolio of ICT services to allconstituents of the group including but not limited to, 9000+ employees Across 75+ companies Across 120 + locations Across 4 countries ( Sri Lanka, India, Dubai and Maldives) And our customers, suppliers and partners locally and globally.
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Our Vision :To be the Global Benchmark forEnterprise IT for diversifiedConglomerates and become one of JKHscore competitive capabilities bydelivering outstanding business valuefrom industrys best information solution&leverage same in unleashing valueinnovations for our Customers alike
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Unleashing value innovation:Run IT like a business
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Our Unique Proposition
Process Excellence
Customer Centricity
Technical Expertise
Proven Track record
Established Partnershipsomain Knowledge
One-stop shop
Flexible Engagement
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Built on Innovation & Entrepreneurship
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Encouraged by our Achievements &Recognition
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SGITs Service Portfolio Business Advocacy
Leveraging IT as a Strategic Asset for your Businesses
Business Process Review & Alignment
IT Advisory IT Governance
Business/IT alignment and enablement
IT Strategy consulting
Process Alignment & Automation
IT Solution Design, Procurement, Program Management
Information Delivery SAP Full-life cycle Implementation services
SAP Maintenance and Support Services IT Infrastructure Solutions Provisioning & Maintenance
Value Innovation. Unleashed.
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The pertinent question is nothow to do things right but, how to find the right things todo , and concentrate resources and efforts on them.
- Peter F Drucker ( 1964)
A parting thought.
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Talk to us today in bringing the power of IT to bear for your
organization in truly Unleashing your business potential
through Value innovation!
Thank you!