It’s More Than an Interview
Laura JonesAdmissions Special Projects Coordinator
The Sullivan University System
Melissa LoweDirector of Human Resources
The Sullivan University System
Define
Advertise
Screen
References
Offer
Onboard
Measure
The Sullivan University System
The Sullivan University System
7 locations 8,000 students 1,250 employees 170 admissions staff
Define
Advertise
Screen
References
Offer
Onboard
Measure
How We Acquire Talent Human resources Supervisor empowerment
Admissions Special Projects Coordinator
Hiring
Training
Evaluation
Compliance
Laying the Groundwork Job description SWOT analysis Determine the process
Casting the Net Be careful what you ask for Networking
› Employee Referrals› Feeders Companies
Sources› Company job board› Internet, Internet, Internet
Casting the Net Mass target job boards
› Monster.com, careerbuilder.com Niche job boards
› Higheredjobs.com, forprofit.edu, Dice.com Social media
› Groups› Individual networkshttp://www.youtube.com/watch?v=dA5Fn_Q10Tk
Remember What You are Looking For
Screening (not interviewing)
Resume review› Minimum requirements› Red flags
Questionnaires Phone
› Unscheduled › Brief, but targeted› Explain the position at the end
Interviewing Multiple! Who gets involved? Behavioral interviewing Team interviews
Team Interviews
Team Control Structured
Open feedback Matrix
Other Ways to Evaluate Tours Assessments Auditions/Job Preview
References DO THEM! Social Media
› Consistent, defined, removed Read between the lines Former supervisors
Making the Offer Personal Written Inviting
Onboarding Half of all senior level hires fail in the
first 18 months Half of all hourly workers leave new
jobs in the first 120 days
http://www.youtube.com/watch?v=1i338pTsurY&feature=youtube_gdata_player
Onboarding Quick tips:
› Be prepared on the first day› Have a checklist for your supervisors› Team welcome› Mentoring programs
Measure Your Success Performance assessments Exit interviews
Measure Your Success Turnover
› Divide number of voluntary separations by average number of people employed, then multiply by 100. (40/200=.2*100=20%)
› 2011 turnover rate for the educational services industry was 25.5 percent
› JOLTS databases at www.bls.gov/jlt
Define
Advertise
Screen
References
Offer
Onboard
Measure