© 2016 Jack Henry & Associates, Inc.®© 2016 Jack Henry & Associates, Inc.®
SilverLake Fireside ChatFall 2016
Phone #: 844-209-2430
Conference Code: 684-94-855
Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®© 2016 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®
Thank You for Your Business |
Welcome!
© 2016 Jack Henry & Associates, Inc.®
Your Presentation Team Today
Mark ForbisChief Technology Officer
Ron MosesConsumer & Commercial GM
Stacey ZengelJH Banking President
© 2016 Jack Henry & Associates, Inc.®
Presentation Support Team
Kevin SligarSr. Director, Software Eng.
Susan GeissBanking Operations GM
© 2016 Jack Henry & Associates, Inc.®
Legal Disclaimer: Dates contained in this document are
provided as estimates only and can be changed at any time
at the sole discretion of Jack Henry & Associates, Inc. This
information may not be incorporated into any contract and
should not be relied upon in making purchasing decisions.HANK YO FOR THE
OPPORTUNITY TO
SHARE JHA’S STORY
© 2016 Jack Henry & Associates, Inc.®
• A LOT of listening
• Visiting with many customers and prospects
• Melding together the JH Banking team and brand
• Enhancing our customer communications
• Working very closely with our sales team
• Analyzing our business
• Planning for the future
• Thinking through how we can be even better
So, what have I been doing all year?
© 2016 Jack Henry & Associates, Inc.®
• Merger & Acquisitions
– Continuing at a steady pace compared to prior years
• In-To-Out transactions continue
– Security, regulations, and technical talent attraction driving outsourcing
• Competition for new business is very keen
– Consultant driven
– Price sensitive
– Term & conditions almost always heavily negotiated
• New business often payments or consumer driven
• We have an accountability, innovation and delivery focus
• We have an efficiency & process improvement focus
Our JHA Banking Brand Environment
© 2016 Jack Henry & Associates, Inc.®
• Loans are returning to “normal”
• Payments & consumer culture
• Marketing influence – CMO
• Employing a “Self Service Strategy”
• Margin Compression = Pressure on Fee Income
• Bank Management Churn including “Generational” Turnover
• Branch Repositioning & Re-Sizing
• Vendor Management
• Efficiency Focus
Banking Industry
© 2016 Jack Henry & Associates, Inc.®
• Enhancing our customer communications
– “Fireside Chats”, “Top 10” priority lists, customer visits, daily announcements
• Knocking down the perception of any silos
– Providing an increased JH Banking Brand view to customers
• How can we gain efficiency & improve as a brand?
– Continuous Process Improvement, Blue Hammer
• Sales - Continuing our momentum
– 2013-2016 – 77 customer additions
• Staying Focused on our Top 10 priorities
– Communication - Execution - Accountability
Key Items on My Radar
© 2016 Jack Henry & Associates, Inc.®
Look For The Signs
= Missed Commitment
= Completed
= In Process
= Date Change by Jack Henry (will also have accompanying reason)
© 2016 Jack Henry & Associates, Inc.®
Jack Henry Banking FY2016 “Report Card”
© 2016 Jack Henry & Associates, Inc.®
FY2016 Jack Henry Banking Top 10 List
SilverLake Available Now ✓All screens with 2016 ✓
CIF 20/20 Available in 2016 ✓All screens in 2016 ✓
Core Director Available with R2015 ✓Xperience framework with R2016 ✓
Teller SilverLake Teller Available ✓CIF 20/20 Teller Available ✓Core Director Teller – R2017
Roll-out Formed JH Banking Client Services ✓
Education Updating eLearning for Xperience in process
1Xperience
© 2016 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®
2Branch
Anywhere
SilverLake - Available Now ✓
CIF 20/20 - Available Now ✓
Core Director - Available Now ✓
ARGO - Account opening dependent upon platform services
OnBoard - Account opening dependent upon platform services
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
Branch Anywhere
© 2016 Jack Henry & Associates, Inc.®
3JHA Strategic
Initiative
Support
Mobile - Consumer & Commercial, Banno
Commercial Cash-Management - Available ✓
Treasury Management - CY2017
OnBoard Deposits - SilverLake & CIF 20/20– Available ✓
ACH Manager Integration – SilverLake & CIF 20/20 - Available ✓
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®
4SilverLake
Real Time
Business Services - R2016 ✓
ACH, Check - batch services – FY2017
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
5Multi-Billion
Dollar Project
Comments:
• Documenting functionality of our banking product
offerings by asset tier ✓
• Documenting product life cycle status of our
banking product offerings ✓
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
6OutLink
Disaster
Avoidance
iASP Implementation
• Replacing software replication (MIMIX) with
hardware replication. CY2018 target ✓
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
7JHA Call
Center
Expansion
Sales Focus - We have hired four sales Associates ✓
Focusing on Overflow - M&A, Card re-issues, etc. ✓
Focusing on After Hours - Competitive advantage for our banks ✓
SilverLake - Available ✓
CIF 20/20 - Available ✓
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
8Power On &
Workflow
Deliver the Banking Marketplace. ✓
FY2016 Jack Henry Banking Top 10 List
Comments:
• A customer must have Xperience to access the marketplace.
• Rights will have to be granted by a customer’s administrator to
access the marketplace.
• The Marketplace can be then accessed from the For Clients
Portal – Tools & Administration.
© 2016 Jack Henry & Associates, Inc.®
© 2016 Jack Henry & Associates, Inc.®
9User
Acceptance
Test (UAT)
User Testing Options
• Integrated & Non-Integrated ✓
Comments:
• Document Product Support of UAT ✓
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
10JH Banking
Process
Improvements
• Client Notification Improvements
• eLearning Training Update Process Improvement ✓
• Implementation Analyst Time to Contribution ✓
• iSeries Core Defect Improvement Plan
• Item Processing Automated Memo Post
• Item Processing Center X9 Capture Improvements
FY2016 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
Enhancements, regulatory changes, defect repair can impact our top 10.Dates contained in this document can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.
INTEGRATION
INITIATIVES
BLUE
HAMMER
PROGRAM
PAYMENTS
INITIATIVES
CASH
MANAGEMENT
INITIATIVES
PROCESS
IMPROVEMENT
INITIATIVES
ENTERPRISE
RISK
INITIATIVES
PLATFORM
INITIATIVES
1 2 3 4 5
6 7 8 9 10
MOBILE
INITIATIVES
ENTERPRISE
MESSAGING &
ALERTING
INITIATIVES
OUTLINK
INITIATIVES
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Banno Mobile• Transfer & Loan Payment Improvements – July 2016
• Check Image support – August 2016
• Basic eStatements (view only 4|sight only) – June 2016
• 3D Touch support of iOS – TBA
• Cash Management Integration – TBA
• RDC auto-enrollment – August 2016
• External Account Transfers – October 2016
Banno People• User activity timeline – August 2016
• Reports (User Activity, App Usage (Live), Bill Pay (Live), RDC, Money
Movement Activity) – August 2016
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
1MOBILE
INITIATIVES
Branch Anywhere• All Cores - Available ✓
• Account Opening - See platform initiatives
• Cash Management Integration - TBA
goDough• User Interface enhancements – November 2016
• Password expiration prompt & end initiated password change - July 2016
• Bill Pay Enhancements (add/edit payees, edit payment details) – November
2016
• Cash Management Integration - TBA
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2 EMV• Rollout continues - Available
Fraud Concierge Services• Beginning to work with clients on proactive fraud strategies - Available ✓
Faster P2P Settlement• Ability to receive money on Visa debit card vs checking acct. ✓
• Other solutions - TBA
Full Bill Detail• Complements existing ‘summary info’ ✓
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2Fraud Management System Conversion
• Implement FICO Falcon by June 30, 2016
• Implementing real-time scoring products from MC/Visa to complete a layered
approach to fraud prevention. - CQ3/CQ4 2016
Digital Wallets• ApplePay-JHA has 12.5% of entire issuer market - Available ✓
• BETAs in process for Samsung-Android Pay -09/30/16
Cardholder Alerts and Controls• Working with outside vendors and JHA mobile on solution - 06/30/17
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2EPS New Biller Direct Solution - Smart Pay Biller Direct
• Convenient electronic bill presentment and payment (EBPP) solution - July 2016
• Store, view, and deliver invoice information online
• Utilizes EPS’ robust payment capabilities to facilitate online collection
• Exports payment data files to update Accounts Receivable systems
Cardholder Awards and Campaigns• Working to completely revamp our approach to driving increased card users and
transactions - TBA
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PAYMENTS
INITIATIVES
2Faster Payments ‘Hub’.
• Working to develop strategy/technical integration to allow
transactions to settle outside of standard methods (ACH/Card
rails) allowing for less expensive/faster transactions. - TBA
Credit Card Processing• Analysis continues - TBA
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
CASH
MANAGEMENT
INITIATIVES
3 Commercial Cash Management
• SilverLake Available √
Treasury Management
• SilverLake – beta CQ1 2017
Comments:
• Commercial Cash Management is a SilverLake only product.
• For Treasury Management, CIF 20/20 & Core Director require a minimum of
10 customer commitments.
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
ENTERPRISE
RISK
INITIATIVES
4Fraud Management System Conversion to Falcon
• Parallel scoring since Oct 2015
• Early adopters in May 2016; full conversion in June 2016
Financial Crimes Risk Mitigation• AML Module – 03/31/17
• Fraud Module – 06/30/17
• Card Services Module – 09/30/17
• eFraud Module – 10/31/17
• CTR Module – 12/31/17
* The above-mentioned dates are for SilverLake availability. CIF 20/20 & Core
Director availability dates TBA.
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PLATFORM
INITIATIVES
5OnBoard Deposits
• Streamline identified gaps – through 06/30/17
• Branch Anywhere support – 03/31/17
• Expere (WKFS) Integration – 06/30/17
OnBoard Loans• Branch Anywhere support – 12/31/16
• Military Loan Act – 09/30/16
ARGO Deposits• Branch Anywhere support – 09/30/2016 (in beta now)
ARGO Loans• Branch Anywhere support – 12/31/2016
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
BLUE
HAMMER
PROGRAM
6Product
• Banking Core strategy – 09/30/16
• Customization process review improvements – TBA
• iSeries Maintenance process improvements – 07/01/16
• Product functionality aggregation & prioritization – 12/31/16
• Xperience technologies roll-out – 12/31/18
Services • Customer program management offering - Available ✓
• Implementation Project Management consolidation – 07/01/16
• Improved Service Interruption communication alerts – 12/31/16
• Service Level Standards support in jSource – 03/31/17
• User Acceptance Test (UAT) improvements – Several Phases
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
BLUE
HAMMER
PROGRAM
6Sales
• Billion dollar sales enhancements – In Process
• Product demonstration enhancements – TBA
• Sales tools automation – TBA
• Continuing Education Curriculum - TBA
• Prospecting and nurturing campaign - TBA
Marketing • BEC & SI Evolution – 09/30/2016
• Customer Communication Strategy – TBA
• External Marketing Evolution - TBA
• Internal Market Evolution – TBA
Legal • Contract Simplification - In Process
• CWR standardization – 06/30/16
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
ENTERPRISE
NOTIFICATION
SERVICES
(ENS)
7Enterprise Framework - Available ✓
Framework Adoption with e-mail support • Teller support - In Beta
• 4|sight support - In Beta
• Other Products - TBA
Framework Adoption with text support • iPay - Beta target Dec. 2016
• goDough, Banno, NetTeller - CY2017
• Other Products- TBA
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
INTEGRATION
INITIATIVES
8Commercial Lending Center
• Pull account number for specific business, push new loan to Core,
push new loan to Cadence - 11/30/16
Cadence• Pull account balances for a specific business, ACH/DDA
Funds Transfer - 04/30/16
• jXchange provider, ABL funds transfer - 11/30/16
Teller Capture: Thin client support - 06/30/17
SilverLake Real Time
• ACH, Check, Batch Services - R2017
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
INTEGRATION
INITIATIVES
8
All Cores: Financial Performance Suite• Customer and Pricing for Financial Performance Suite
All Cores: R360 with NetTeller• Under Review
All Cores: RDA Integration• Under Review
FY2017 Jack Henry Banking Top 10 List
All Cores: Same Day ACH• Same Day ACH will be available in all banking Cores,
NetTeller, EPS, and ACH Manager – 09/2016
© 2016 Jack Henry & Associates, Inc.®
OUTLINK
INITIATIVES
9Disaster Avoidance
• ASP (SAN Replication)
• Allen (SilverLake) 12/31/17
• Charlotte (CIF 20/20) 12/31/18
Improved Notification• Everbridge target 12/31/16
• Enterprise Notification Services (see ENS)
Downtime Improvements• Improved planned downtime coordination 09/30/16
• Improved Service Communication Alerts 12/31/16
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
PROCESS
IMPROVEMENT
INITIATIVES
10iSeries Core Defect Process improvements
• 07/31/2016
X9 Capture (item processing centers)• 08/31/2016
Pre-EOD process improvements• 09/30/2016
Misdirected Core support cases• 09/30/2016
Automated Memo Post• 12/31/2016
FY2017 Jack Henry Banking Top 10 List
© 2016 Jack Henry & Associates, Inc.®
Top 10 updates will be provided quarterly
to your CRM and Sales Executive
© 2016 Jack Henry & Associates, Inc.®
Submit your Questions now
through WebEx.
© 2016 Jack Henry & Associates, Inc.®
• Joel Thomas – [email protected]
• Kevin Sligar – [email protected]
• Mark Forbis – [email protected]
• Ron Moses – [email protected]
• Stacey Zengel – [email protected]
• Susan Geiss – [email protected]
Contact Information