ER The New ApproachJo Maher, Rob Belcher and Peta Fee
“Inspiring success and enriching lives”
To describe the new approach to employer responsive provision and the relationship between Business Development and Curriculum
To explore the process map of the apprentice journey
To examine the role of IMPACT Apprentice and explore how we can optimise our working relationship
Aims and Objectives
On a post-it write down 3 things we need to improve related to our Apprenticeship provision
Any areas not addressed by the end of this session will be taken away, actioned and reviewed at the first Employer Responsive Meeting.
Session rules: honest, solution focused, open to ideas/discussion.
Before we start…
The move of all Apprenticeship provision (except AASE and Space) to B, M & P
Rationale To be responsive to the external environment To deliver to a consistently high standard To reduce the cost of acquisition through streamlining
the ‘Apprentice Journey’ and improving communication channels
To improve success rates To meet our contract
Context
To meet our contract and ensure there is no lag in reporting for the ILR, the month end is now 21st of each month.
Timescales between sign up and enrolment need to be reduced to 7 working days
Current targets: £458,875 – 16-18 (average framework
earn £5,000)£154,568 – 19+ (average framework earn £2,500)
NB: Payments are 80% programme and 20% achievement and any new starts would be maximum 80% ‘in-year’ 14-15 making the pipeline conversion and phasing essential.
Contract
The following slides will examine the ‘Apprentice Journey’ in stages.
Business development and curriculum roles are juxtaposed in order to see the interplay between them and how each of the functions mutually lead to a successful apprentice.
Success is defined as an apprentice achieving all elements on time and a first time certificate claim to close them down on Prosolution.
Apprentice Journey
Curriculum Justification
An initial phone call with the employer to establish their training needs and expectations.Check whether we have a suitable framework. Contact WBL Co-ordinator for clarification and possible bespoke models.Have a clear understanding of the job role.
Saves a wasted visit Manages the
employers expectations
Ensures that apprentices stays on programme for the duration of their framework.
Improved success rates
Stage Zero
Ratio of Apprentices in Cohort Employer Contribution16-18 19-236 0 No contribution required5 1 No contribution required4 2 No contribution required3 3 £125 per 19+ apprentice2 4 £250 per 19+ apprentice1 5 £300 per 19+ apprentice0 6 £450 per 19+ apprentice
Support for stage 0 and 1
• Full cost models provided (see hand out)
• Front end information is essential
• BD to provide guide apprentice information (if known)
• BM&P to provide ‘Top 20 frameworks’ and typical job information
Course Code AP2CUSTFramework Customer ServicePathway 1 - Customer ServiceLevel 2Framework Type IntermediateFramework Code 488
Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (16-18 ER) Target number
NVQ Certificate in Customer Service (QCF) Competency 2 £2,997.00 £2,997.00 3
Certificate in Principles of Customer Service (QCF) Knowledge 2 £779.00 £779.00 3Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £724.00 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £724.00 0
Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (19-24 ER) Target number
NVQ Certificate in Customer Service (QCF) Competency 2 £2,795.00 £1,397.50 3
Certificate in Principles of Customer Service (QCF) Knowledge 2 £669.00 £334.50 3Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £362.00 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £362.00 0
Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (25+ ER) Target number
NVQ Certificate in Customer Service (QCF) Competency 2 £2,795.00 £838.50 0
Certificate in Principles of Customer Service (QCF) Knowledge 2 £669.00 £200.70 0Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £217.20 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £217.20 0
NB - the above are gross funding estimates per qualification and do not include factors such as Disadvantage uplift , Area Cost and Large Employer rate which are specific to learners/employersNB2 - gross estimates are based on the learner gaining 20% paid on successful achievement of that component of the apprenticeshipNB3 - funding rates are provisonal for 2014-15 and are subject to change year to year
Funding Potential - Fully Funded Apprentice (16-18 ER)
Funding Potential - Co-funded Apprentice (19-24 ER)
Funding Potential - Co-funded Apprentice (25+ ER)
If required, invite WBL Co-ordinator or assessor to support in specialist fields.The apprentice contract must meet the duration of the full framework. Checklist to be shared between BD and BM&P.
To ensure the framework matches their needs
To ensure the apprentice is able to succeed
To ensure timely completion
To ensure Loughborough College is associated with quality apprenticeship programmes
Possible pitfall We are currently dealing with apprentices who
are on a 2 year apprenticeship programme with a one year contract the employer may have no intention to extend it.
WRC copies of contracts, ERN etc. via email to new Senior Administrator via Commercial Administrator. One point of contact. Advert closing date is useful.
No point multiple copies being saved
Limited storage in Outlook
The advert closing is useful as it helps WRC plan diary to assist with the shortlisting process
Live vacancies and closing date will be sent to WBL Co-ordinator.
Access to AVOL for WBL Co-ordinators as read only.
Stage Four
n/a n/a
Stage Five
Curriculum staff to devise a set of questions to bespoke by area.
All results to be shared with WBL Co-ordinator to agree which applicants can be shortlisted
To ensure we have the right calibre of applicant
To ensure the applicant has the potential to achieve the full framework in the timescales required
Improved success rates
Handover agreed and decision on who BD and Curriculum liaison is for salient queries. 2 points of contact per company (in new contract).
For the sale to count Apprentice must stay on programme for 10 weeks.
SLA with curriculum subcontracting for tech cert to be agreed e.g. grade 2 delivery.
IMPACT Apprenticeships is jointly owned by Loughborough College and MEGT
IMPACT Apprenticeships is a National Apprenticeship Service (NAS) & Confederation of Apprenticeship Training Agencies (COATA) quality accredited ATA
IMPACT Apprenticeships’ flexible and sustainable solutions are driven by the business need
About Us
New to ApprenticeshipsHeadcount restrictions but ageing workforce
No employment riskFull recruitment service provided
Mentoring and HR supportReturn and Rotation
=Train and develop the skills the business needs
IMPACT employ the apprentice
Innovative Apprentice Employment
What we do
Manage all recruitment activities
Advertise, short list, telephone and face to face interviews, structured
interview notes and realistic candidate assessment
Literacy and numeracy screening
DBS check – POCA/POVA checks if applicable
References checked
Monthly pastoral support visits
On-line and telephone support to both apprentices and employers
Fortnightly invoicing to host employers
Weekly payroll to apprentices - we manage PAYE and NI contributions
Monitor effectiveness of training delivery
HR and performance management carried out
Rotation/Return service
Business needs to focus on business
The experts at IMPACT understand apprenticeships and how to ensure they add value to the business
We work with employers to understand the business so we can match them up with both the apprentice and the training provider
We monitor the training provided to ensure it meets our quality standards
We take the risk away from the business by employing the apprentice
On completion the business can employ an enthusiastic and committed individual who is trained in their processes and procedures
Why business needs IMPACT
Partnership
EMPLOYERS
Loughborough
College
Working with business to help them grow – apprenticeships are a solution!
Businesses focus on running their business
78% of current engagement is with SMEs
Partnership Success
Leicestershire Sports Apprenticeships
3 years in succession
Quality Delivery
Quality Service
Year Starts Completions Outcomes
2011/12 10 10 7 employment, 3 HE
2012/13 11 11 10 employment, 1 HE
2013/14 20 ongoing
IMPACT Apprentice timely achievement is 95%
81% of apprentices get full time jobs
14% apprentices progress to further apprenticeships or HE
Following the Richards Review, it appears that funding will go to the employer probably through an apprenticeship credit account
IMPACT Apprenticeships is an employer
IMPACT Apprenticeships is Loughborough College’s ATA
How easy will it be to negotiate with one employer rather than hundreds?!!
Why Loughborough College needs IMPACT
overall employer satisfaction
2013/2014
repeat business rate 2012/2013
65%
success rate 2013/2014
95% apprentices going into higher education
14%
returns
5%
rotations 8%98%
apprentices going into full time employment
81%
Current apprenticeship
vacancies 42
Our customers say
“The service provided by IMPACTApprenticeships has been great, the quality ofthe candidates was very good, it has been a verysmooth process with all the hassle removed. Wewould definitely recommend the IMPACT serviceto anyone looking for an apprentice”Julia Doherty - CEO - Green Umbrella
“We have found the service from IMPACT tobe very professional and efficient, we wouldnot hesitate to work with IMPACT again and torecommend their services to others”Melvyn Clarke - General Manager - Brett andRandall
“The process in finding our new apprentice was made simple by IMPACT, they sourced our apprentice, training provider and have taken care of all the HR and employment. I would highly recommend this way ofApprentice recruitment and have indeed recommended IMPACT to many other companies”Vince Thomas - Director - AutomationTechnology Ltd
“Our journey into the world of Apprenticeships has been made easy by IMPACT Apprenticeships. Open dialogue in the early stages led to a good understanding of what we require and the results speak for themselves. It’s always good to work with a partner who is professional in their manner and can deliver on their promises.”Robin Haynes - HR Manager - ECF
Together we create solutions
We understand that ‘one size doesn’t fit all’ when it comes to employing an Apprentice
The College have the reassurance that we will support the apprentice’s training, working with you to resolve concerns.
With a 95% timely achievement rate the College can be confident
that we will support their training delivery.
Our HR guidance and mentoring support means that 98% of employers are happy with our quality service.
New approach to employer responsive provision is designed to maximise retention, success and achievement of apprenticeships whilst growing the portfolio and meeting the college contract
Any questions or concerns – Rob and Jo and key points of contact
IMPACT are here to provide a complimentary solution as an ATA
Curriculum staff stay for 5 minutes with Jo
Summary