Ask a UT System Librarian Usage
0
100
200
300
400
500
600
700
800
900
1000
2003 2004 2005 2006 2007
959 Chats
Sept – Oct 2007 Users by UT Component
UTD - 111
UTSA - 73
UTB - 46
Other - 25
UTPA - 18
UTEP - 7
Tyler - 3
UTA - 2
UTPB - 2
UT HSC- 1
AUS - 1
Tele - 1
39 %
25 %
16 %
9 %
6%
1%
Total - 285
46%
13%
12%
11%
9%
9%
AUS - 448
UTD - 125
UTB - 114
UTSA - 105
UTPA- 84
UTA - 83
2007 Chats Handled by UT Component
959 Chats
2007 Survey Results
88%
3%
7%
2%
Yes
No
Neutral
Not Submitted
Was this service easy to use?
156 Surveys
2007 Survey Results
75%
2%
21%
2%
Yes
No
Neutral
Not Submitted
I prefer asking questions online, using e-mail or chat.
156 Surveys
2007 Survey Results
68%
9%
20%
3%Yes
No
Neutral
Not Submitted
Are you satisfied with the hours of service?
156 Surveys
2007 Survey Results
77%
9%
12%
2%YesNoNeutralNot Submitted
Were you satisfied with the answer to your question?
156 Surveys
2007 Survey Results
86%
4%
8%
2%Yes
No
Neutral
Not Submitted
Would you use this service again?
156 Surveys
Questionpoint
• Patron Queuing• Multiple Librarians• Transcripts• Surveys &User
Comments• User Data –Affiliation,
Email• Integrated Follow-Up• Reports & Statistics?
• Unstable?• Slow• No Typing Indicator• Usability• Users Need to Come to Us• Lack of Presence Indicator
Pros Cons
Meebo
Pros
• Stable• Fast• Free• Usability• User-centered• Typing Indicator• Presence Indicator
Cons
• One login/shift changes• No Queuing• No Transcripts• No User Data• No Automated Statistics
Meebo and Ask a UT System Librarian?
• Problem monitoring two Meebo-based services at the same time
• Shift changes
• Lack of transcripts
• No patron information