JonathanFerrarCo-Author,ThePowerofPeople
Founder,OchreRock–HRStrategy,Analy@cs&FutureofWorkFormerVicePresident,IBM
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jonathan ferrar
@jaferrar
☎ +44 7494 277466
www.jaferrar.com
Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017
Workforceanaly)csisthediscovery,interpreta)on,andcommunica)onof
meaningfulpaHernsinworkforce-relateddatatoinformdecisionmakingandimproveperformance.
Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017
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ContributorOrganiza@ons
Note:VigneNesareshortstoriesthatemphasizekeypointsinworkforceanaly@cs.Theyaretakenfrominterviewswithexpertswhoworkfororwhoworkedattheseorganiza@ons.Theuseoflogosdoesnotmeanthatanyofthese
organiza@onsendorseThePowerofPeoplebook.Theyarebeingusedforillustra@vepurposesonly.
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PartIII–BuildingYourCapability• KnowYourData• KnowYourTechnology• BuildtheAnaly)csTeam• PartnerforSkills• EstablishanOpera)ngModel
PartI–UnderstandtheFundamentals• WhyWorkforceAnaly)cs?• What’sinaName?• TheWorkforceAnaly)csLeader• PurposefulAnaly)cs• BasicsofDataAnalysis• CaseStudies
PartII-GeangStarted• SetYourDirec)on• EngagewithStakeholders• GetaQuickWin
PartIV–EstablishinganAnaly)csMindset• EnableAnaly)calThinking• OvercomeResistance• CommunicatewithStorytellingand
Visualiza)on• TheRoadAhead
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StartwiththeBusinessIssue
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An Eight-Step Model for Purposeful Analytics
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CaseStudies
Note:Casestudiesaredetailingcomplexworkforceanaly@csprojectswithsubstan@albusinessbenefit.Theuseoflogosdoesnotmeanthatanyoftheseorganiza@onsendorseThePowerofPeoplebook.Theyarebeingusedforillustra@vepurposesonly.
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BusinessQues)ons
ISSwantedtoknowwhetheritwouldseeareturnoninvestmentfrominterven)onsaimedatincreasingemployeeengagement.“Whilethereissubstan)alevidenceofaposi)veassocia)onbetweenengagementandperformanceinthescien)ficandbusinessliterature,beforemakingconsiderableinvestmentinincreasingengagementatISS,wewantedtoseeifwecouldiden)fythatassocia)oninourownorganiza)on.”
Hypotheses
1. Employeeengagementisposi)velyrelatedtobothemployeeandcustomerexperience.2. Customerexperienceisposi)velyassociatedwithcontractprofitability.
4.52
7.75
Low
High
Low
High
cNPS
eNPS
CaseStudy1:ISSKey:
eNPS=employeeNetPromoterScorecNPS=customerNetPromoterScoreNumbersrepresentaveragecontractprofitabilityasapercentage
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BusinessQues)ons
• WhatfactorsmakeassociatesmorelikelyorlesslikelytoleaveNielsen?• Whatcouldwedoaboutit?• Whatisthefinancialimpactofpeopleleaving?
Hypotheses
1. WomenanddiverseemployeeshavehigheraHri)onriskthanmen.2. Employeeswhoworkremotely(forexample,ataclient’sloca)on)havehigher
aHri)onriskthanemployeeswhoworkfromaNielsenoffice.
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CaseStudy2:Nielsen
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EmergingDataPrivacy&Ethics
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Emailmetadata:Courtesyof
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©ThePowerofPeopleBook:@guenolen@jaferrar@s_feinzig
Privacy & Ethics
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Storytelling
Convince Don’t
Confuse
Educate Don’t
Fabricate
Enlighten Don’t
Overwhelm
Principle 3 Principle 1 Principle 2
• Present Facts • Convey Your Message • Be Honest
• Provide Highlights • Stay Relevant • Be Concise
• Guide Your Audience • Articulate Actions • Inform Decision Making
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Techniques
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SettheSceneCreateanEmo)onalAHachment
RevealtheConflict
CalltoAc)onwitha
MemorableMessage
Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017
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jonathan ferrar
@jaferrar
☎ +44 7494 277466
www.jaferrar.com
Presenta)on:©OchreRockLtd|Allrightsreserved|JonathanFerrar|25April2017
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