Joseph Lee Pereira
San Jose, CA 95116 ∙ 408-947-1693 ∙ [email protected]
INFORMATION TECHNOLOGY PROFESSIONAL
Over 18 years of network administration and technical support experience.
Experience in back-up, security management, email systems, applications & client /server hardware support.
Excellent communication and diagnostic skills, accompanied with exceptional customer service.
Adept in Windows XP/7/10, and Linux; proficient in MS Office and Adobe Photoshop.
Expertise in creating and maintaining forums, blogs (WordPress), general web pages.
EXPERIENCE: Computer Lab Tech/Community Worker August 2013- Present
Sourcewise (Non-profit Volunteer) San Jose, CA
Out-stationed at Work2Future Career Center & Career Closet.
Providing assistance and support for computers, printers and other office equipment.
Responsible for desktop support and computer repairs as well as diagnostics, hardware & software support.
Computer Support Specialist 2007- Present
Self-Employed San Jose, CA
Installs and performs repairs to hardware, software or peripheral equipment.
Expertise in virus and spyware detection, removal and system restoration.
Ability to multi-task, prioritize, and work in a fast-paced environment without compromising work quality.
Computer Support Specialist June 2000-Dec. 2007
Salt Lake Tribune Salt Lake City, Utah
Oversaw the daily performance of the computer systems for a major newspaper.
Adeptly managed and provided information technology to 150+ users.
Created and maintained a network based on open source Linux; email, DNS, DHCP and Firewall.
Maintained, configured and provided user support for all printers, software, and hardware.
EDUCATION: University of Utah, Salt Lake City, UT. Certifications in IT: Cisco, UNIX/Linux, Microsoft and Novell
Boston University, Boston MA, Associates Degree
Cambridge Rindge Latin High School, Cambridge, MA, Diploma
Federal Law Enforcement Training Center at Glynco, GA. (Class 267)
Fluent in Spanish and Portuguese languages
VOLUNTEER: September 2011 - Present
Chung Tai Buddhist Temple Sunnyvale, CA
WORK ENVIRONMENT DESIRED: A smaller sized company that is seeking someone with a very diverse skillset, to maintain all aspects of a computer network; from user support, network security, hardware/software support to web presence.
