Download - Keynote two luis alvarez, president emea & latin america bt gs

Investing in high growth markets

Luis AlvarezPresident EMEA & Latin AmericaBT Global Services

© British Telecommunications plc Working together 2

Every market is an opportunity for those already in-Successful market entry demands connectivity

BT in Turkey, Middle East

& Africa

BT in Asia Pacific

Asia Pacific Latin America Turkey, Middle East & Africa

© British Telecommunications plc Working together 3

What makes high growth markets different?Demanding and aspirationalRejecting lower standards of serviceExpecting highly competitive commercial terms


& Africa

BT in Asia Pacific


© British Telecommunications plc 4

We are building on a long term commitment to our customersInvesting in our network infrastructureLaunching new products and servicesAdding additional people to the existing team

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May 2010 October 2011 February 2012


& Africa

BT in Asia Pacific


14/06/2012 5

Offices

Service centres

Service desks

Showcases

300 new people

20 new products and services

6 new customer showcases

18 countries

In September 2011, we announced a step change in our Asia Pacific business

BT wins Managed Service Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Award

http://www.google.com.au/imgres?imgurl=http://www.teleperformance.com/media/428277/frost__and__sullivan.png&imgrefurl=http://www.teleperformance.com/de/ein-unternehmen-von-menschen-fuer-menschen/auszeichungen-und-anerkennungen.aspx&usg=__i4DVu15Q3sXJLzM0Ius0MDszZGw=&h=343&w=2332&sz=18&hl=en&start=1&zoom=1&tbnid=CMyxG3-x_L472M:&tbnh=22&tbnw=150&ei=cyvMT9yAGeOe0QWW2JzSAQ&prev=/search?q=frost+and+sullivan&hl=en&safe=active&gbv=2&tbm=isch&itbs=1


In October 2011 we announcedan expansion of our Latin America presence


200 new hires planned

22 countries

20% increase in MPLS points of presence

21 new Ethernet cities.

competitors in Latin America, and already has the regional resources in place to increase its profile and win

http://www.currentanalysis.com/

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45 countries

170 new hires planned


3100 new customer connections

And in February 2012, we announced a plan to accelerate growth in Middle East & Africa

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networks, supporting customer operations into emerging markets such as Middle East/Africa.


Making the worlds global markets accessibleGlobal assets and technologyIndustry solutionsProfessional servicesInnovation

We are connecting customers to a better future


& Africa

BT in Asia Pacific


May 2010 October 2011 February 2012