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Knowledge will forever govern
ignorance; and a people who mean to be
their own governors must arm
themselves with the power which
knowledge gives.
James Madison
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The KM Vision
where every action is fully enabled by the power
of knowledge;
which truly believes in leveraging knowledge for
innovation;
where every individual is empowered by the
knowledge of every other individual;
A globally respected knowledge leader.
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What is Knowledge?
Knowledge is neither data nor information, though it is relatedto both, and the differences between these terms are often amatter of degree.
Data, information and knowledge are not interchangeable
concepts. Knowledge is a fluid mix of framed experience, values,
contextual information, and expert insight that provides aframework for evaluating and incorporating new experiencesand information. It originates and is applied in the minds.
In organizations, it often becomes embedded not only in documents or repositories but also in organizational routines, processes, practices andnorms.
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People, process and technology directed towards maximizing the value of
intellectual capital.
Intellectual Capital consists of the intangible assets of an organization that
can be put to use to create wealth.
Intangible Assets
Xunique systems, processes, methodologies and frameworks thatthe organization follows ;
X µformalized¶ intangible ownership such as patents, trademarks and
brands;
Xcodified and classified knowledge residing in repositories;
X relationships and alliances that the organization may haveshaped;
X fragmented knowledge residing with individuals, or encapsulated
in artifacts such as documentation and software code.
Intellectual Capital is Key Differentiator
Definition
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Why KM ?
A company's intellectual capital
Represents its ability to change in the face of
adversity.
Develop new products.
Cut research and development time.
Provide quality customer service
Share knowledge with employees, partners and
customers.
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Knowledge Management is about
XEasy access to the available information
XRobust process of additions and updates
XEngaged process of sharing information
Ingredients
Do not re invent , leverage work already done
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What business problems can it solve
XCustomer Intelligence
XImproved Operations ( faster, cheaper, neater)
XInformed Decisions
XKM drivers
Better Quality
XIncreased revenue productivity
XReduced risk
XGreater market awareness
XIncreased customer satisfaction
Benefits
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Knowledge Lifecycle
Capture Assimilate Disseminate Sustain Retire
Objectives:
XD
efine knowledge components.
XBuild and Standardize the Knowledge Life
Cycle across business.
XStandardize the knowledge management
procedures and timelines.
XEffective controls to ensure efficiency.
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Success factors
XGet buy in across, commitment and support of top management
XVisibility and Communication - awareness
XFocus on high pay off areas - immediate quick hits
XCelebrate small victories
Making it happen
Need Defined Process & Dedicated Team
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Focus Areas -The Framework
KM
Define Content
Define KM Processes
Put together a team
Freeze on Technology
Mobilize & Align
Technology is an Enabler for KM
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KM
Repository
Portal
The KM Deployment Process
Internal
Knowledge
Content
Editing,
ReviewPublication
Maintenance
KM Core/Tech
Reuse
Users
External
Knowledge
Content
Evaluate & Reward
Content Management Process
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Attributes
³Learn Once, Use Anywhere!´
X Search Engines
X Pool of experts«´Ask a question´
X Links to E-modules
X Chat Forums
X Technology
X Knowledge yellow pages
X Case Studies
X Product Tool kits
X Customized Solutions ± Solve once use may times
XD
ocumented process knowledge/process
improvement
X Policies, Govt. regulations ± linked to products
X Repository of reports
X News group and subscriptions
X Bench marking
Content Architecture
Content
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Techniques
Knowledge Engineering/Acquisition techniques
Data Mining, Information Extraction
Ontology
XML, XML Schema, RDF, RDF Schema
Knowledge and Enterprise Modelling
Business Process Modelling
Capability, Goal Modelling, User Modelling and Profiling
Case Based Reasoning
Planning
Workflow Systems
Knowledge integration, specialisation and reuse Inconsistency checking and critiquing
Automatic support for collaborative discussion, argumentation, topictracking and maintenance
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Approach
Demand-side KM Supply-side KM
Individual Learning
Group Learning
Communities of Inquiry
Think Tanks
Management Planning
Training Program
Communities of Practice
Knowledge Capture
Storytelling
KM Initiatives
Operations mgmt
Knowledge Portals
Innovation mgmt tools
Groupware: collaborationapps, Virtual Teaming Tools,
emails
Discussion group
Information Portals
Intranets
Information mgmtWork product mgmt
Content mgmt
Groupware
Tech.
Dim.
Social
Dim.
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Strategy
An integrated set of actions aimed at increasing long
term well being of the enterprise relative to its
competitors
New way of competition, Reengineering, reinvention
and survival
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Can KM Contribute to Strategy ?
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Knowledge management systems
± Help create, organize, and share business knowledge
wherever and whenever needed within the organization
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KM is largely still a puzzle
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However, if we catch the golden snitch
-