2. Knowledge Managementfor Individuals, Communities and
Organizations
Knowledge Management Introduction♻ 2008 Lecture Slides
Stefan [email protected]
http://stiivi.comStiivi
“☛ Book” references:
Kimiz Dalkir:Knowledge Management in Theory and Practice
Elsevier 2005
Attributes of KM
generating new knowledge
accessing valuable knowledge
from outside sources
using accessible knowledge in decision making
embedding knowledge
in process, products and services
Major KM Components
containers
communities
content
*see Wikinomics
places where knowledge is stored, modified, linked, managed
prosumers* of knowledge(producers + consumers)
collection of knowledge units
☛ book p. 20
Beneficiaries
individualscommunities
of practice organization
For Individuals
For Individual
helps people do their jobs
and save time through better decision making and problem solving
builds a sense of community bonds
within the organization
helps people to keep up to date
provides challenges to contribute
Time Saving
No KM
With KM
time
No KM
With KM
1+1=? 2
meeting, analysis knowledge application
1+1=? 2
knowledge sharing
free time
2!
(simplified)
For Individual
facilitating knowledge growth
through culture and incentives
transferring existing knowledge
into other parts of the organization
measuring the value of knowledge assets
impact of knowledge management
☛ see “one example”
One Exampleof Knowledge Transfer
human resources
retail
marketing strategy
IT
customer service
some information flows are going through several levels of management, sometimes being aggregated, simplified and “subjectivised” by link chains, moreover it makes flows slower
management
knowledge management helps to create horizontal communication channels that allows peers to share knowledge through departments – across whole organization human
resources
retail
marketing
strategy
IT
customer service
For Community of Practice
For Community
develops professional skills
promotes peer-to-peer mentoring
colleagues can teach each other more effectively
“teaching material” is reusable in time and in space
facilitates more effective networking and collaboration
☛ see “one example”
☛ see “one example”
For Community
develops a professional code of ethics that members can follow
develops a common language
Common Language
company wide Glossary might emerge
common language does not mean single organization-wide definitions
common language means, that each member of the organization is aware of all known and used definitions
For Organization
For Organization
helps drive strategy
solves problems quickly
solutions might be recorded and reused
each organization member can be potential solver
For Organization
diffuses best practices
cross fertilizes ideas and increases opportunities for innovation
wisdom of crowds
☛ recommended reading: James Surowiecky: Wisdom of Crowds
For Organization
improves embedded knowledge
in products and services
special properties or design reasons
builds organizational memory
knowledge is preserved in time
learning organization
with knowledge management, organization becomes knowledgeable and learning
organizational knowledge is not intended to replace individual knowledge but to
complement it by making it stronger, more coherent and more broadly applicative