8/14/2019 KPI for MAPL Innovations
1/15
8/14/2019 KPI for MAPL Innovations
2/15
Prologue
Within the Business Development department of
MAPL
INNOVATIONS is a specialized cell whose objectives
& methodologies may vary from other specializedcells of the group
i.e. Is Innovations = Strategic Planning?
i.e. Is Brand PR = Carrot Communications = Connect PR?
So, in order to further clarify INNOVATIONS, aworking definition is needed
Not always!
8/14/2019 KPI for MAPL Innovations
3/15
Defining INNOVATIONS
Any process or adaptation through which either
30% increase in operating efficiency is achieved
30% increase in operating profit is achieved
OR BOTH!
A new way of doing the same thing OR the same
way of doing a new thing OR BOTH!
innovate = to give birth to = conceive = create
opportunity to conceive
8/14/2019 KPI for MAPL Innovations
4/15
But
Creating the opportunity to conceive impliesthat the organization must have STRATEGIC PATIENCE
For the following KPIs to be working
But with a deadline! i.e. Google Work Ambiance: let them roam and results will
come i.e. Toyota Innovation Goals: 1m innovations per year
Though, there are negative variables ofstrategic patience The Bangladesh mindset is results now
Internal politics sometimes dont allow these processes Employee turnover makes it difficult to implement these in
the long term
8/14/2019 KPI for MAPL Innovations
5/15
Keeping that in mind...
8/14/2019 KPI for MAPL Innovations
6/15
Key Performance Indicators
for
Innovations Team
Using action words!
8/14/2019 KPI for MAPL Innovations
7/15
Create new relationships
WHAT
With clients
With internals
With clients, 3rd parties
With brands
HOW
2. Cold call, introductoryletter, email
4. Lunch, desk visit
6. Open calls, events
8. Using somethingdifferent from thecurrent
8/14/2019 KPI for MAPL Innovations
8/15
Improve the present
WHAT
2. Review the past
4. Forecast the future
6. Practice personalimprovement
8. Pay strict attention to waste
management
HOW
2. Plan to give a differentsolution with examples &learning from the past
4. Plan to give a differentsolution keeping the futurevariables in mind
6. Improve housekeeping habits
& etiquette
8. Reuse, recycle, reduce
8/14/2019 KPI for MAPL Innovations
9/15
Elevate new leaders
WHAT
2. Empathy
4. Listening Skills
6. Teaching
8. Stepping aside
10. Introducing
HOW
2. Put yourself in their shoes
4. To their personal &professional issues
6. The how and what and how-not-to and what-not-to
8. Delegate
10. Openly praise, criticize,admonish, but at least statea positive about the person
Vertically & Horizontally
8/14/2019 KPI for MAPL Innovations
10/15
Make room for fresh ideas
WHAT
2. Forget about the past
4. Share & learn
6. Exercise the brain & body
8. Interact
10. Agenda
HOW
2. Try to avoid using the
4. Practice ways of sharinginformation vertically &
horizontally
6. Cafeteria, Gym, Diet
8. Speak up and be heard
10. Set a goal according to atimeline i.e. to dosomething new each week
8/14/2019 KPI for MAPL Innovations
11/15
Give yourself a reality check
WHAT
2. Are youright/wrong/doubtful?
4. Is your clientright/wrong/doubtful?
6. Is your methodright/wrong/doubtful?
8. Are your partnersright/wrong/doubtful?
HOW
REVIEW and DISCUSS
with yourself,immediate superior,MC, Innovations Team,Client, theperson/group inquestion.
8/14/2019 KPI for MAPL Innovations
12/15
Delivering Results
The key performance indicators willprovide a metric for individualassessment
In unison, when innovation performancemetrics are aligned Major milestones can be identified and
implemented
Team & Department business objectives canbe addressed & achieved
8/14/2019 KPI for MAPL Innovations
13/15
Grading
Innovations Team is still developing in size
For the time being,
Three grades are implied
With all the five mentioned indicators
According to managerial level, the acceptable levels
are
Director: 90%-100%
Manager: 80%-90% Sr. Executive: 70%-80%
8/14/2019 KPI for MAPL Innovations
14/15
Now lets talk about how to go
from good to great!
8/14/2019 KPI for MAPL Innovations
15/15
Thank you!