7/31/2019 KULTAM - IP Comm for Customer (Cisco)
1/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Cisco Unified
IP Communications
Adhe Widi Astato
Area Academy Manger
Cisco Systems Indonesia
mailto:[email protected]:[email protected]7/31/2019 KULTAM - IP Comm for Customer (Cisco)
2/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
New World Applications
Cisco IP Communication Overview
Component
Top Myths of IP Communications
Agenda
Implementation Scenario
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
3/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
1990: Transformation ofBusiness Computing
Centralized control
Inflexible
Vendor-driven services
Mainframe Computer - 1975 PC LAN - 1990
Distributed control
Customization
User-driven services
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
4/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
2003: Transformation ofBusiness Communications
Centralized control
Inflexible
Vendor-driven services
Digital PBX - 1995 IP PBX - 2003
Distributed control
Customization
User-driven services
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
5/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Communications TechnologyComplexity:Disparate Multiple Devices
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
6/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
The Underlying ProblemInnovation Has Created Complexity
15 Attachments!!
u there?
Meetings All Day
120 E-Mails!
Have a Minute?
10 Voicemails!
Information Overload Too many devices
Anywhere/anytime
Technology Limits Disparate solutions
Disparate access
http://images.google.com/imgres?imgurl=www.jensbenecke.de/l-oe-threads.png&imgrefurl=http://www.jensbenecke.de/l-oe-de.php&h=754&w=1019&sz=136&tbnid=XYeyLnVi1W4J:&tbnh=110&tbnw=148&start=3&prev=/images%3Fq%3Dmicrosoft%2Boutlook%26hl%3Den%26lr%3D7/31/2019 KULTAM - IP Comm for Customer (Cisco)
7/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
What Users Really Want
Information Control Where I am
When I want
Technology Solutions Devices that work together
Simple access to services
http://images.google.com/imgres?imgurl=www.jensbenecke.de/l-oe-threads.png&imgrefurl=http://www.jensbenecke.de/l-oe-de.php&h=754&w=1019&sz=136&tbnid=XYeyLnVi1W4J:&tbnh=110&tbnw=148&start=3&prev=/images%3Fq%3Dmicrosoft%2Boutlook%26hl%3Den%26lr%3D7/31/2019 KULTAM - IP Comm for Customer (Cisco)
8/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Communications TechnologyComplexity:Mr. Gadget
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
9/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Communications TechnologyComplexity:Devices that work together with Simple Access
IP
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
10/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
11/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
12/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
13/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
180,000 Cisco IP Phones
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
14/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Cisco IP Phones InstallationsIndonesia
Bank Mestika Dharma
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
15/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
New World Applications
Cisco IP Communication Overview
Component
Top Myths of IP Communications
Agenda
Implementation Scenario
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
16/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
The Top Myths of IP CommunicationsThe Myths vs The Reality
The Myths Customers should wait to deploy IP
Communications until thestandards are more mature
IP Communications is more
expensive than implementing atraditional TDM system
There is no single compellingapplication ("killer application") forIP communications today
IP Communications systems areless secure & less reliable
Deploying IP Communicationsmeans throwing away your currentPBX voice solutions
The Reality Fundamental standards for IP
Communications are already inplace; new standards will continueto emerge
IP Communications solutions areproven to offer lower TCO and highROI
There are many applicationsavailable today that cut costs,increase revenue, and improvecustomer satisfaction
IP Communications solutions aresecure and reliable
IP Communications solutions offermigration at an organization'spreferred pace
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
17/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
18/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
The Top Myths of IP CommunicationsThe Five Nines Story
The recommended solution for campus deployments of IPtelephony has redundant core and distribution layers, andredundant CallManager servers
This solution has a predicted availability of99.999743%
Call Manager
Cluster
Access
Switches
CoreSwitches
DistributionSwitches
Distribution
Switches
Distribution
Switches
Boundary
PSTN
PSTN gateways
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
19/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
20/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
From #6
WW Enterprise & SMB Voice Shipments: Revenue
0
100
200
300
400
500
02 Q3 02 Q4 03 Q1 03 Q2 03 Q3 03 Q4 04 Q1 04 Q2 04 Q3 04 Q4 05 Q1 05 Q2 05 Q3
M$
Source: Synergy Research Group, 2005
to #1 in Overall Enterprise Voice!
3Com
Mitel
NEC
Nortel
Siemens
AlcatelAvaya
Cisco
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
21/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
New World Applications
Cisco IP Communication Overview
Component
Top Myths of IP Communications
Agenda
Implementation Scenario
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
22/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Cisco IP CommunicationsPBX Architecture
Trunk Connections
Line Connections
Switching
Call Processing
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
23/58 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Cisco IP CommunicationsCisco IP Communications Architecture
Trunk Connections
Line Connections
Switching
Call Processing
Cisco CallManager
Cisco CatalystEthernet Switch
Cisco IP Phone
Voice Enabled Router or Gateway
CallManager Express
Cisco CatalystPatch Panel
Cisco IP Communicator
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
24/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
25/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
How do you support 7,500 extensions ?Cisco CallManager vs Legacy PBX
Legacy PBXCisco CallManager
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
26/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Intergrated Services Routers (ISR)Cisco CallManager Express (CCME)
Allows administrators and users easy access to manage the system and individual
mailbox preferences Simplified user interface for Moves, Adds, and Changes Provides a combination of familiar Cisco CLI and GUI alternatives for system
management
Local and remote access
Separate login allows Administrator or Users privileges. Admin privileges can becustomized to limit access as appropriate
GUI shared with Cisco Unity Express
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
27/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Integrated Services Routers (ISR)Cisco Unity Express (CUE)
Autoattendant and voice-mail system for the smalland medium office
Supports Cisco CallManager or Cisco CallManagerExpress deployment scenarios
Choice of Network Module or Advanced IntegrationModule for complete flexibility
Supported on broad range of Cisco routers
industry leading Cisco 2800 and 3800 series 12 to 120 mailboxes, 4 to 16 ports
VPIM Networking with Cisco Unity Express or CiscoUnity
International language support
SNMP agent for remote monitoring, data collection
and trap management
Key Benefits: Cost-effectiveSpecifically designed forbranch office
Application integrationFewer devices tomanage
Intuitive user interfaceUses same menu andprompts as Cisco Unity
Investment protectionIncrease mailboxcapacity via simple
software upgrade Broad range of
configurations and scale
Feature velocityHighfeature velocity to meetmarket and customerneeds quickly
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
28/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Integrated Services RoutersSIP/SCCP IP Phones Capacity
Cisco Router #- Phone # - Extension CUE VM
2801 24 120 AIM Only
2811 36 144 AIM/NM
2821 48 144 AIM/NM
2851 96 384 AIM/NM
3825 168 500 AIM/NM
3845 240 720 AIM/NM
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
29/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
30/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Laptop (W2K, XP)
Cisco IP Communicator
Audio Head Set
Plantronic
Clarisys
Video Telephony Advantage
Cisco IP CommunicatorPC . Office Phone Video Phone
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
31/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
New World Applications
Cisco IP Communication Overview
Component
Top Myths of IP Communications
Agenda
Implementation Scenario
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
32/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Cisco IP Communications1990s : Separate Data and Voice Network
Head Quarter Branch Office
SERVERS
WAN
ROUTER
PSTN
PBX
Internet
INTERNET
Branch Office
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
33/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Cisco IP Communications2000s : Voice over IP (VoIP)
Head Quarter Branch Office
SERVERS
WAN
PSTN
PBX
Internet
INTERNET
Branch Office
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
34/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Cisco IP Communications2002s : IP Telephony + VoIP
Head Quarter Branch Office
SERVERS
WAN
PSTN
PBX
Internet
INTERNET
Branch Office
IP TEL
V
V
V
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
35/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
36/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36
New World Applications
Cisco IP Communication Overview
Component
Top Myths of IP Communications
Agenda
Implementation Scenario
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
37/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
Cisco IP CommunicationsDifferentiator: Cisco IP Phone Services
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
38/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38
IP Telephony Appliance
Web site integration via
XML
Personalized menusvia softkeys
Corporate directoryintegration via LDAP
Extensible interfacewith IP services offersclear differentiation toPBX connected devices
Irfan SetiaputraCEO, Indonesia
Irfan Setiaputra
Cisco IP CommunicationsCisco IP Phone 7960 Display Applications
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
39/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39
XML Applications
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
40/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
41/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41
XML Applications (contd)
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
42/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
43/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
Developing Your Own Applications
E t i M bilit
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
44/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44
Enterprise MobilityDual Mode Handset
E t i M bilit
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
45/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 45
Cell or PSTN Phone
Cisco IP Phone
Cisco Mobility ManagerCMM
Cisco Call ManagerCCM
Cisco CallManagerresides on MCS Server
Cisco Mobility ManagerResides on MCS Server
Cisco IP Phone /Soft Phone Clients
Any standardCell or PSTN
Phone
Enterprise MobilitySolution Components
E t i M bilit
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
46/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 46
Cell or PSTN Phone
Cisco IP Phone
Cisco Mobility ManagerCMM
Cisco Call ManagerCCM
Cisco CallManagerresides on MCS Server
Cisco Mobility ManagerResides on MCS Server
Cisco IP Phone /Soft Phone Clients
Any standardCell or PSTN
Phone
Enterprise MobilitySolution Components
E t i M bilit
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
47/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 47
Features & Benefits Simultaneous Ring (Desk and Cell
Phone)
Single Business Number
Single Voice Mail Box
Desk Pickup
Cell Pickup
Mobile Voice Access
Cisco IP Communicator
Dual-Mode Phone
Enterprise MobilitySolution Components
CiscoCallManager
Remotedestination
Cisco MobilityManager
Caller
CiscoIP Phone
EnterpriseIP Network
E t i M bilit
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
48/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 48
Inbound call to Desk phone
The desk phone starts ringing and themobility application is offered
The mobility application places a call tothe cell number
If the cell phone answers, the MobileConnect application does mediamanipulation to answer the call byswapping the media information of theoutbound call and inbound call.
The answer stops the ringing on the IPPhone. Call appears in desk phone asIn use Remote
The answer anchors the call in theenterprise
CiscoCallManager
Remotedestination
Cisco MobilityManager
Caller
JTAPI
Enterprise MobilitySimultaneous Ring
CiscoIP Phone
In useremote
EnterpriseIP Network
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
49/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
50/58
Enterprise Mobility
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
51/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 51
Inbound call to IVR on H323 Gateway
Gateway IVR interacts with CMM andplays prompts and collect data forauthentication and destination numberuser wants to dial. CMM verify theidentity of the caller, and collects the
destination number information.
CMM then transfers the call fromGateway to a selected outgoing CTIPort.
CMM uses the shared line CTIPort ofthe user to make call out to destination
number.
Once the destination number answersCMM does media manipulation and callis in connected state between remotedestination and destination number.
CiscoCallManager
Caller
Cisco MobilityManager
Destination
IVR
Enterprise MobilityMobile Voice Access
CiscoIP Phone
EnterpriseIP Network
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
52/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
53/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
54/58
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
55/58
The Strategic and Financial
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
56/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56
Reduce Cost of Network Ownership Reduction in Equipment and Maintenance Costs
Combining multiple network Infrastructure into a single IP-based Network
Centralized Call Processing at HQ
Reducing the number of wiring drops
Reducing or eliminating PBX upgrade costs
Reduction in Network Administration Costs
Improving the productivity of network support through simplified networkmanagement
Enabling network support staff to manage much higher user communities with samenumber of personnel (Share Resources/Services)
Minimizing expenditures associated with moves, adds and changes
Reduction in Network Carrier Costs
Reducing long distance and International tariffs for Voice and Fax via toll-bypass
The Strategic and FinancialJustificationWhy IP Communications ?
The Strategic and Financial
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
57/58
2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57
Enhanced Business CommunicationsEnable Mobile Workforce
Enable employees to be as productive out of the office as theyre in the office
Unified Messaging
Deliver every message regardless of media or type into a single inbox
Personal Communication AssistantsTools to forward critical calls to the most appropriate number
IP Video Solutions
Video-on-demand capabilities to the desktop (Save on travel costs)
IP Phones and IP Soft Phones
XML based application such as employee directory, daily calendars, e-mail and voice mailaccessible via phones
Multi-channel Contact Centers
IP Contact Center enable call agents to be located remotely
The Strategic and FinancialJustification Why IP Communications ?
7/31/2019 KULTAM - IP Comm for Customer (Cisco)
58/58