LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
An overview of LAN Airlines Note: The following document contains general information about the company and its affiliates, which can be used as support in future publications. The information is
current to septembrer 2013 and is considered public.
About LATAM Airlines Group
• PERSONNEL:
More than 53.000 employees.
• FLEET:
307 passenger planes Airbus 340: 3
Airbus 330/321/320/319: 240 Boeing 767 – 300: 42 Dash 8-200/Dash 8Q400: 9 Boeing 737-700: 6 Boeing 787: 3 Boeing 777: 10
16 cargo planes:
Boeing 767- 300F: 12 Boeing 777F: 4
- One of the newest and most modern fleets in the industry, with an average of 6. 7
years.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
First in Latin America to receive the Boeing 787 Dreamliner: in September 2012, LAN received
its first Boeing 787, which is part of an order for 32 aircraft to be incorporated gradually. This
aircraft is the most modern of its kind in the world that consumes up to 20% less fuel and reduces
by up to 40% of ambient noise footprint on takeoff. LAN Airlines is one of the first in the world and
the first in Latin America to fly the Boeing that has revolutionized revolutionize the airline industry
to incorporate the latest technology:
• Innovative, modern and harmonious design.
• Electronic dimming of the windows and dynamic lighting that create a better
lighting atmosphere. At the same time, preparing the passenger for the different
stages during the flight (day, night, etc.) and for the time zone to which they are
arriving.
• Larger windows with a surface area 40% greater than today, which will
allow all passengers better visibility during the flight, and a better view.
• 30% more storage space for carry-on luggage.
• The aerodynamics and technology reduce the effects of turbulence on
passengers. In addition, the cabin is pressurized to a lower altitude (6,000 feet
instead of 8,000), which will result in the reduction of headaches
or other symptoms a passenger might experience.
• New air humidification techniques reduce fatigue and dryness associated
with long trips.
• The passenger may have a more enjoyable trip thanks to technology in the
engines that make them less noisy, generating less noise impact inside the cabin
and outside the aircraft.
- Between 2017 and 2018 LAN will receive 20 Airbus A320neo planes, with a more
ecological operation.
• More efficient engines.
• Aerodynamic devices called "Sharklets".
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
• Up to 15% fuel savings among other benefits.
• They will be delivered between 2017 and 2018.
- By 2020, more than 100 new aircraft are expected.
- Installation of winglets on all Boeing 767 fleet: in 2011 CO2 was reduced by 113,000
tons by this method.
NETWORK OF DESTINATIONS:
Long-haul flights: North America, Europe and South Pacific.
Regional flights: Inside South America.
Domestic flights: Within Chile (since 1929), Peru (since 1999), Argentina (since
2005), Ecuador (since 2009) and Colombia (December 2011).
- More than 750 destinations in the world (100 of them are operated directly by LAN
and its affiliates).
Destinations:
o Long Haul:
Miami
New York
San Francisco
Los Angeles
Mexico
Cancun
Habana
Madrid
Frankfurt
Auckland
Sidney
Easter Island
Papeete
Paris
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
Punta Cana
o Regional:
Buenos Aires
(Ezeiza/Aeroparque)
Cordoba
Mendoza
Montevideo
Sao Paulo
Rio de Janeiro
Brasilia
Lima
Bogota
Guayaquil
Caracas
Quito
Cali
Cartagena
Medellin
Iguazu Falls
La Paz
Santa Cruz de la Sierra
Rosario
o Domestic Chile:
Santiago
Concepcion
Temuco
Osorno
Valdivia
Puerto Montt
Punta Arenas
Balmaceda
La Serena
Copiapo
Iquique
Antofagasta
Calama
Arica
Isla de Pascua
Chiloé
o Domestic Argentina:
Buenos Aires (Aeroparque/Ez
eiza)
Bariloche
Comodoro Rivadavia
Cordoba
El Calafate
Iguazu
Mendoza
Neuquen
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
Rio Gallegos
Salta
San Juan
Tucuman
Ushuaia
Bahia Blanca
o Domestic Peru:
Arequipa
Cajamarca
Cusco
Chiclayo
Iquitos
Juliaca
Lima
Piura
Pucallpa
Puerto
Maldonado
Tacna
Tarapoto
Trujillo
Tumbes
o Domestic Ecuador:
Guayaquil
Quito
Cuenca
Galapagos Santa
(Cruz/Santa
Cruz)
o Domestic Colombia:
Cartagena
Barranquilla
Santa Marta
Bucaramanga
Monteria
Apartado
Armenia
Manizales
Pereira
Cucuta
Ibague
Letizia
Neiva
Puerto Asis
Quibdo
San Andres
Valledupar
Villavicencio
Cali
Medellín
Yopal
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
• LANPASS: More than 7 million LANPASS members in the world.
• oneworld: An alliance that brings together the 13 biggest and
best airlines in the world.
- More than 750 destinations.
- Almost 150 countries.
- 20 affiliate airlines.
LAN CARGO:
• CHARACTERISTICS:
- More than 80 years of experience in transporting cargo.
- Differentiating characteristics in efficiency, coverage, service quality,
reliability and experience.
- Headquarters in Miami, one of the five most important cargo airports
worldwide.
- Cargo operator in 3 main points between the U.S. and Europe, and 34
destinations in Latin America, making it the largest cargo company in the region.
- One of the most modern fleets in the world.
- Transporter of the main products of the region such as: flowers, asparagus,
salmon and blueberries, among others.
- In 2010, LAN inaugurated the largest and most modern cold warehouses of an
airline in the U.S. (Miami) and in July 2011, the most modern warehouses in
Latin America, in Columbia.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
• CARGO TRAFFIC:
- Around 40% participation in the international cargo traffic of Latin America.
- More than 870,000 tons of cargo transported during the year.
• CARGO FLEET:
4 next generation Boeing 777 planes,2 with the aim of strengthening the long-
haul routes.
12 Boeing 767F
• AFFILIATES OF LAN CARGO:
Brazil: ABSA (Marketed under the brand TAM)
Colombia: LANCO
Mexico: MASAIR
LAN AND THE ENVIRONMENT
- - Modern fleet with an average of 6.7 years.
- Measuring of the carbon footprint of the company.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
- Recycling on land: more than 1,000 tons of waste recycled through this program
annually.
- Operational efficiency (LEAN): Reduces 100,000 tons of CO2 annually.
- E-freight: A program that reduces paper use in the processes of LAN CARGO. More
than 7,800 tons of paper documents are reduced each year.
LAN AND TOURISM
- LAN develops tourism in South America, connecting the major tourist
destinations in the region with the world, allowing thousands of South
Americans to visit them in addition to bringing the region to other countries.
- The company has the largest tourist circuit of South America, connecting directly to
the most attractive places in the region, such as The Galapagos Islands, Easter
Island, Cusco, Iguazu, San Pedro de Atacama, among others.
- Corporate Social Responsibility Program of LAN "Cuido mi Destino", which
promotes tourism awareness in the communities where the company operates,
through the recovery of public spaces.
• 3 consecutive years in each destination sensitizing students, workers and local
entrepreneurs.
- Since its launch in 2009, LAN’s top CSR program “Caring for my Destination” has
recovered more than 20 areas with tourism value, in 10 cities across the continent.
By 2015, it expects to realize 63 recoveries of 25 different destinations in the
region, mobilizing 5,000 young students, so that future generations can enjoy the
same attractions.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
TRAVEL EXPERIENCE WITH LAN
- The service on board LAN is specially designed to provide the passenger with a
better travel experience.
- LAN has three classes on board depending on the model of the aircraft: Premium
Business, Premium Economy and Economy:
• Premium Business on LAN:
• Service based on providing rest, with full flat seats, 100% horizontal.
• Menu designed by a renowned chef panel that incorporates natural
products characteristic of the South American region.
• Wine list selected by the only Master Sommelier in Latin
America, Hector Vergara.
• The best entertainment on board: Each seat features a 15.4 inch high-
resolution screen and an audio-video system that can be
used freely. There is a repertoire of 47 films (8 new releases and
39 classics), 123 channels of TV series, 750 music CDs and 20 games.
• A Bvlgari amenity kit.
Premium Economy:
• Designed to take advantage of the passengers’ time.
• For greater convenience, this class has a universal outlet for
charging computers, iPods, DVD players or video games.
• This class was specifically designed to respond to what business
travelers value most on short flights: Caring for your time and excellent
service. In this class you can take complete advantage of a premium
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
service, flying Economy: VIP lounge access, front row seat with the middle
seat blocked, preferential check-in and boarding,
preferential disembarkation and baggage claim, Premium Business service
on board, 125% accumulation of LANPASS kilometers and an
increased baggage allowance (3 pieces of 23 kg each).
Economy:
On-board entertainment services on all long-haul flights: latest releases in
movies that include a selection of South American movies, games and
more than 750 music CD’s.
Ergonomically designed seating, reclining with adjustable headrests, to
make passengers more comfortable.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
LATAM in Numbers
TEMA LAN
TAM
LATAM
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
Fleet __________
__________
319
Flight purchase order 110
108
118
Employees __________ ___________ Más de 55 mil empleados
Daily flight average 600
1200
1.800 vuelos al día
Passenger Destinations __________ ____________ 150 destinos (con superposición incluida)
Countries 18
16
22 países (con superposición incluida)
Regional operation
AR, CL, EC, COL, PE
BR
AR, CL, EC, COL, PE,BR
Passengers transported
63,5MM
Passengers transported from the USA to South America
399.900 157.734 557.634
Passengers transported from the EU to South America
232.829 197.871 430.700
Frequent Flyer Program Nace en 1984
Nace en 1993
Members 7,0 millones de socios
10,5 millones de socios
17,5 millones de socios en el mundo
CARGO FIGURES
Cargo Destinations 169
Countries 27 Fleet 16 aviones
cargueros
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
LAN AIRLINES HISTORY
1929: The Company begins operations.
1946: First flight to Argentina.
1958: First flight to the U.S.
1964: Incorporation of the first jet aircraft.
1970: First flight to Europe.
1989: Privatization of LAN Airlines.
1994: Acquisition by the existing shareholders.
1997: Listed on the New York Stock Exchange (“LFL”)
1998: Beginning of the fleet renovation program with the Boeing 767 cargo aircraft.
1999: Beginning of LAN Peru operations.
Commercial alliance with American Airlines.
2000: Incorporation into oneworld alliance, comprised of the world's leading companies.
Renovation of fleet program includes 27 Airbus passenger aircraft.
2001: Inauguration of the new cargo terminal in Miami, one of the largest facilities that a foreign
airline has in the U.S. Includes export and import terminals, cold storage, warehouses and offices.
Commercial alliance with Iberia.
2002: Commercial alliance with Qantas.
Commercial alliance with Lufthansa Cargo.
2003: Beginning of LAN Ecuador operations.
2004: Launch of new corporate image: LAN Airlines SA ("LAN”)
2005: Beginning of LAN Argentina operations.
Approval of orders for 44 aircraft.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
2006: Introducing the new Premium Business Class.
2007: Launch of the "Nueva forma de viajar" on domestic routes in Peru and Chile.
Capital increase by $ 320 million.
Orders for 32 Boeing 787 Dreamliners and 4 Boeing 777 freighters.
2008: Renewal process of short haul fleet finishes with the retirement of the last Boeing 737-
200.
The company operates only the new Airbus A320 family on domestic and regional routes. Its fleet is one of the most modern in the world. National Council of Civil Aviation of Ecuador authorizes the start of operations of LAN Ecuador in the domestic passenger market. Aeronautical Authorities of Colombia authorize the creation of the new LAN CARGO
subsidiary in that country.
2009: 80 years of operation of LAN.
Start of new cargo operations in Colombia and domestic passenger operations with LAN Ecuador. Arrival of two Boeing 777 freighters.
Purchase orders for 30 Airbus A320 family aircraft.
2010: Agreement to acquire 50 modern Airbus A320 family aircraft.
LAN and TAM signed a non-binding Memorandum of Understanding (MOU)
in which they agreed to carry out their intention to combine their businesses under a
single parent entity.
Start of route to San Francisco from Lima.
LAN Airlines began operations from Madrid to Paris.
In November 2010, LAN acquired the Colombian airline, AIRES.
2011: Purchase order for 20 eco-efficient Airbus 320neo aircraft, which will join the fleet starting
in 2017.
Launch of accounts in social networks: Twitter and Facebook, to be closer to customers.
Opening LANCO warehouses in Colombia, one of the safest and most modern warehouses
in the region.
Beginning of LAN Colombia operations.
2012: LAN performs made the first commercial flight in South America using second
generation biofuels (between the Chilean cities of Santiago and Concepcion).
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
In June, LATAM Airlines Group was born after the merger between LAN Airlines and
TAM Airlines.
LAN is the first airline in the Americas to receive and operate the Boeing 787.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
ANNEXES:
I. Overview of the fleet.
II. LAN Maintenance Base.
III. Crew Training Center.
IV. Flight Simulators.
V. Passenger and Family Support.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
I. Overview of the Fleet
Airbus 320 -200
- Manufacturer: Airbus Industries.
It was the first commercial aircraft with controls completely fly-by-wire, with which the
pilot controls the moving parts of the plane with a joystick through a computer system,
instead of levers and hydraulic systems. From this model versions of lower fuselage were
derived, A318 and A319. The A320 was launched in 1982, first flew in 1987 and
began commercial operations a year later.
- Date this model joined the LAN fleet: October 2000.
Airbus 319 - 100
- Manufacturer: Airbus Industries.
Member of the A320 aircraft family. Its controls are fly-by-wire and it is almost identical to
theA320, except that the fuselage is shorter and has more duration (having the same fuel
tanks as an A320, but fewer passengers). First flown in 1995 from Hamburg, Germany.
- Date this model joined the LAN fleet: December 2003.
Airbus 318 – 121
- Manufacturer: Airbus Industries
The smallest and newest member of the A320 family. It was released in 1999 and
began commercial operation in 2003. Like the A320, it is piloted with fly-by-wire technology
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
with which the moving parts of the plane are controlled with a joystick through a computer
system.
- Date this model joined the LAN fleet: May 2007.
Airbus 340- 300
- Manufacturer: Airbus Industries.
Aircraft with four engines and wide-body, the A340-300 was designed to meet the market
needs of 300 passengers and long haul. Launched in 1987, the aircraft has a range of
over 13,700 km, so it is aimed at long distance and high occupancy. Began commercial
operation in 1993 with Lufthansa and Air France.
- Date this model joined the LAN fleet: September 2000.
Boeing 767- 300ER
- Manufacturer: The Boeing Company
The Boeing 767 is a twin-engine aircraft for long haul flights. It has a twin-aisle wide body. It is
the plane that crosses the Atlantic Ocean most often.
There are several versions of the 767, the most popular being the 767-300ER, with more than
50% of the entire aircraft model. First flown in 1986 and began operations with American
Airlines in 1988.
- Date this model joined the LAN fleet: 1992.
Boeing 767- 300F
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
- Manufacturer: The Boeing Company.
The 767 Freighter is a derivative of the popular 767-300ER (extended range).
It was released in January 1993, when United Parcel Service (UPS) announced an order for
60 freighters. The first of these aircraft was delivered to UPS in October 1995.
The 767 freighter is similar in external appearance to the passenger aircraft 767, except for the
lack of passenger windows and doors.
- Date this model joined the LAN fleet: September 1998
Boeing 777F
- Manufacturer: The Boeing Company.
The Boeing 777 Freighter aircraft is a twin-engine long-range, high capacity aircraft, which is
based on the 777-200LR Worldliner. Its entry into service was during the first quarter
of 2009. The Boeing 777 has a capacity of 104 tons with a range of 9,045 kilometers carrying
a full payload.
- Date this model joined the LAN fleet: April 2009.
Boeing: 737- 700
- Manufacturer: The Boeing Company.
It is one of the most recent versions from this family and it is designed for long-haul routes.
The B737-700 was released on January 31, 2006.
The versatility of the aircraft and its efficiency make it a favorite aircraft by airlines that
have long-range destinations.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
II. LAN Maintenance Base
Safety of operations is a key objective for LAN Airlines and its affiliates, and a priority
commitment to its passengers and cargo customers.
The company has a modern maintenance base where their aircraft are regularly subjected to
strict programs established by manufacturers and the respective aeronautical authorities.
Compliance by LAN to the highest standards of safety, has earned certification, among others, by
the Federal Aviation Administration (FAA), along with the directors of aviation in each
region: ANAC of Brazil, Peru, Argentina, Ecuador and Mexico.
It also has IOSA certification (IATA Operational Safety Audit), which certifies compliance with the
highest international standards required in this area, with a quality assurance system in the
planning, execution and control of operations.
The maintenance base, composed of a select group of 1,600 professionals and technicians, is
equipped with cutting-edge facilities and equipment that allows quality, secure and efficient
service.
As one of the most modern maintenance base in Latin America, it serves the needs of its own fleet
and external customers with 24 hour operation, 365 days a year.
Among the facilities, there are two large hangars of 5,200 m2 and 4,800 m2 each, where they
perform major maintenance work and 13 workshops, housed in an additional area of 5,400 square
meters, where support tasks related to avionics, electrical, general mechanics, welding, engines,
hydraulics, wheels and brakes, electronics, paint, composite materials, galley, upholstery, and
cabin are done. In addition, the Base has a specialized laboratory-NDT-equipped with the latest
technology for ultrasonic inspection. This allows for development of programs ranging
from repairing structural modifications to the widest range of components.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
At the base, daily checks on the aircraft are made by the Line Maintenance area, and major
inspections, structural repairs and modifications made by Heavy Maintenance.
Due to the importance of comfort and excellent service on board, a Cabin Maintenance area,
oriented especially inside the aircraft, was created.
LAN sends its engines to specialized centers for repairs, such as IAI in Israel, Lufthansa Technik and
MTU in Germany and, to the plants of the engine manufacturers, General Electric and
Pratt & Whitney, in the United States and other countries. In turn, the Base has on-
site representatives of Pratt & Whitney and General Electric as well as Airbus and Boeing, which
allows direct and permanent contact with the aircraft and engine manufacturers.
The company has contracts with Lufthansa Technik and Air France Industries, for maintenance of
aircraft components that make up the LAN fleet; these companies are world leaders in repair
of aircraft equipment. For units not covered under the contract, component workshops,
certified by FAA and DGAC, are used.
At the Base is also the Maintenance Control Center that constantly monitors the technical aspects
of the fleet, at all points of the network operated by the company, to maintain constant
communication with the pilots during flight.
Safety being the cornerstone in the task of aircraft maintenance, LAN has an active training
program for all professionals and technicians through Lufthansa LAN Technical Training (LLTT)
and constantly exchanges information with the manufacturers of the fleet (Airbus and Boeing) and
the most important airlines in the world, including members of the oneworld alliance.
The LAN Maintenance Base delivers technical, human and infrastructure resources that allow
maintenance work first-rate development, which has been reflected in the quality of service and
safety that it gives users.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
III. Crew Training Center
At the Crew Training Center for on board service is the Cabin Emergency &
Evacuation Trainer (CEET), where cockpit and cabin crews exercise safety
procedures and emergency practices.
The CEET is an aircraft, the only one in Chile, specially fitted for LAN for staff training. Here, some
of the tests required for renewal of licenses to fly are also performed.
The CEET, which began operations in November 2004, is equipped with the latest technology and
has the latest equipment to simulate situations as they occur in reality.
As part of their ongoing training, at this facility crews have evacuation practice for all types of
aircraft that make up the fleet of LAN Airlines and affiliates.
Among the advantages, it features a video system that lets you record and review exercises to
evaluate the instruction process.
This training center is certified by the respective aeronautical authorities of Chile, Argentina, Peru
and Ecuador for the training of crews according to the strict safety standards of the company.
The CEET is an initiative that grew out of a collaboration between different areas of the company,
including Training, Maintenance and Infrastructure, who, coupled with a team of engineers,
especially designed and conditioned the aircraft for pilots and crew of LAN Airlines and its affiliates
to undertake their training in a place designed for this purpose.
The training center for on-board service also has a Mock-Up Service, where the cabin crew
exercise procedures associated with in-flight practices.
The Mock-Up is a simulation of an equipped aircraft in a room and is also equipped with a video
system that lets you record and review the behaviors and attitudes associated with on-board
service.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
Training Plan
Initial training of cabin crew is a process that lasts for 9 weeks. During this period practical
and theoretical training is done on issues associated with service and safety.
In turn, the crew must perform an annual training required by the Civil Aviation
Directorate (DGAC), in order to defend their flying license. This process, called Recurrent, lasts two
days and is done in conjunction with the cockpit crew. Its aim is to practice all Safety and
Emergency procedures.
The crew-training center also plans, on an annual basis, renewals of service in order to
strengthen aspects of new procedures, attitudes and behaviors associated with the
service delivered in different classes.
IV. Flight Simulators
The safety of operations is a matter of great importance for LAN Airlines and, specifically, flight
simulators are key steps in this process.
Within the complexity involving the safety standars of the Company, the training and instruction
of the pilots in an airline plays a key part. That's why LAN Airlines selects and hires the best
professionals and subjects them to rigorous training that allow them to adequately address any
situation that may occur during a flight.
Part of that training is conducted in flight simulators that are modern and advanced facilities with
modern technology to perfectly recreate the cockpit of an airplane. They are mobile
structures, formed by six hydraulic axles that reproduce all the physical movements of an aircraft.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
In flight simulators, the various conditions that can occur are recreated, such as
snowstorms, strong winds, low visibility approaches and contingencies in any system of
the plane. They also have a cutting-edge visual system, allowing accurate assessment of any
airport currently operating in the world.
Once the door of a simulator is closed, nothing differentiates it from a real cockpit.
The pilots must face the most extreme situations the instructor poses. Even those of
very remote occurrence are programmed, since within LAN’s strict security procedures, it is
necessary to practice and be prepared.
Each aircraft type has its own simulator and this is how LAN Airlines’ pilots are trained in the
different models of Airbus and Boeing, according to their respective training. As a result, every
time our passengers board a LAN flight, they can be confident of doing so with a company that
gives the highest priority to the safety of its operations and has made it a daily commitment of
all those who work in LAN.
The alliance between LAN and the Canadian company CAE Inc., world leader in manufacturing
simulators, has allowed installation in Chile, supporting the prestige of aviation safety that the
country has.
Thus was created and developed the modern aeronautical complex where three flight simulators
are located: Two Airbus A320 and one Boeing 767-300, plus a fixed simulator for
Airbus A320 and A340, all designed and equipped with the latest technology.
This training and pilot training center is one of a kind in Chile and the second largest in South
America. Here, training courses and revalidation of flight licenses are held periodically. This
has allowed our country to become a regional benchmark for safety as pilots from Peru, Ecuador,
Argentina and other Latin American countries also received their training in this center.
LAN AIRLINES | Presidente Riesco 5711, piso 3, Santiago, Chile | (56 2) 565 3878 |www.lan.com
This complex is an important contribution to the modernization and prestige of aeronautical
safety in LAN and the region.
V. Passenger and Family Support
Since the year 2000, LAN Airlines has a grouping of Assistance to Passengers and Families (APF),
consisting of company personnel who are committed to the job of supporting, assisting
and informing all people who have been affected by an air emergency.
This group completes a demanding training program, which allows people to control their
emotions, show solidarity and respond to complex situations, among other things.
The company has over 1,000 volunteers, which are distributed in our various affiliates and North
America.