GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Business Transformation Through Learning Innovation
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
LEARNING INSIGHTSAre today’s corporate learning strategies keeping up with the pace of change?
MODERNISING LEARNING: DELIVERING RESULTS2014-15 Towards Maturity Benchmark Study
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
For
Less
Delivering
MoreModernise[moh-der-nize]
Verb: adapt (something) to modern needs
or habits, typically by installing modern
equipment or adopting modern ideas or
methods.
Outputs Responsiveness Learning support
where needed Technology
What does a modernised learning strategy look like?
Resources Time
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
The 2014 Benchmark
The L&D leader
600+ L&D professionals
74% managers
64% private sector
68% UK
42% multinationals
The learner voice
5000+ learners
84% private sector
84% knowledge workers
About benchmarking
TM Index
Who is reporting the best results? And what are they doing differently?
THE TOP 10%New for 2014
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
NEW MODELS OF LEARNING
IntegrateLearning& Talent
DevelopLearningCulture
TransformTraining
ALIGNING TO NEED
CustomerActivatedLearning
2 Way BusinessAlignment
E Q U I P L & D A S A G E N T S O F C H A N G E
T HE TOWARDS M ATURITY N EW L EARNING AGENDA – A ROADMAP FOR CHANGE
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
L&D professionals today want even more
LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Resources
1 in 3 Are increasing team size
And their
L&D Budget 19% of budget is spent
on learning technologies
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
29% of formal learning is
e-enabled
64%59% e-enable compliance-related training
Reaching more people than ever
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Using more technology
200%increase since 2010
19%budget allocated
Delivering efficiency - 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
53% Top Q
63% Top DeckWhat IMPACT are we making
74%77%
90% 88% 87%
51%
34% 33% 32%31%
2010 2011 2012 2013 2014
INCREASING
PERFORMANCE GAP
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
We are reporting more barriers
TOP 10 BARRIERS
67% Cost
66% Lack of user skills to manage own learning
64% Unreliable IT infrastructure
60% Lack of implementation skills amongst L&D
58% e-learning too generic
57% User reluctance
56% Line manager reluctance
54% L&D lack knowledge of potential
53% Poor past experience
51% Lack of quality e-learning to support business need
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Data-driven decision making
Business leaders use data to:
PredictPlanPersuadePersonalise
L&D leaders don’t!only 1 in 5 use learning analytics or benchmarking to improve service and performance
Data has become likened to oil as the next great natural resource.- Daniel Newman, Forbes July 14
“”
ALI
GN
ING
TON
EED
2 Way BusinessAlignment
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Our goal was to achieve complete
transformation and it was imperative that
we achieve it quickly. This is why we made learning and development a catalyst for change. In doing so, we’ve shown that modernising learning
has delivered results that matter to our staff, to our residents and to our shareholders.
ALI
GN
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TON
EED
Dr Chai Patel, CBE FRCPChairman of HC-One
2 Way BusinessAlignment
But only 32% of L&D professionals work with business leaders to identify what KPI’s need to be changed
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Gaining Market Share17% rise in customer satisfaction
10% improvement in revenueTalent9% reduction in attrition
17% improvement in engagement
14% improvement in productivity
12% reduction in time to competency
Delivering New Products & Services
Change new products & services 23% faster
Roll out new IT applications 26% faster & improve efficiency!
ALI
GN
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TON
EED
2 Way BusinessAlignment
Across the last 3 years data…
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Balancing organisational and individual needs
88% learners learn from collaboration with team workers
79% from manager support
46% from formal education courses (17% from classroom courses)
55% learn on the way to work
82% want to learn at their own pace
70% from Google
YET ONLY
1/3OF L&D LEADERS KNOW
HOW THEIR STAFF ACTUALLY
LEARN AT WORK…
ALI
GN
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TON
EED
CustomerActivatedLearning
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Staff
ALI
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TON
EED
Are we listening to our customers?CustomerActivatedLearning
31% find self paced e-learning courses useful
85% are downloading apps to a mobile or tablet
80% willing to share what they know using technology
93% of L&D leaders are investing in self paced e-learning courses
Fewer than 1 in 5 L&D are working with tools to build and deliver apps
20% believe their staff know how connect and share
L&D Leaders
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
New models of learning:Supporting continual learning at work
What do I need to
get started?
What do I need to
get better?
What do I need to
get out of a fix?
What do I need to progress
my career?What do I need right here right
now?
NEW
MO
DEL
SO
FLE
AR
NIN
G
TransformTraining
DevelopLearningCulture
IntegrateLearning& Talent
45%Skills
diagnostictools
12% content curation
30%Micro-
content
26%MOOCs
42% 70:20:10
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
NEW
MO
DEL
SO
FLE
AR
NIN
G
TransformTraining
DevelopLearningCulture
IntegrateLearning& Talent
21% Blend range of technologies
14% Actively encourage sharing
19% Reinforce on-boarding
85%
67%
67%
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
More mobile, more social …
21%
7%
36%
47%
74%
2006 2008 2010 2012 2014 2015 2016
Percentage using mobile devices
Actual Linear (Actual)
11%
45%49%
59%
2010 2012 2014 2016Predicted
Third party social media
NEW
MO
DEL
SO
FLE
AR
NIN
G
DevelopLearningCulture
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
… more problems?
Who allows access to third party social networks?
58% of private sector
64% of public sector
70% of not-for-profits
58% worry about wide variation in personal technologies
52% report IT/security issues
18% say their L&D staff won’t facilitate social learning
17% say their learners are unwilling to share with each other
85% of Top DeckNEW
MO
DEL
SO
FLE
AR
NIN
G
DevelopLearningCulture
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Is social media the answer?N
EWM
OD
ELS
OF
LEA
RN
ING
DevelopLearningCulture
18% know how their learners are using social media
outside the workplace to share ideas (55%)
16% actively encourage learners to collaborate in
building knowledge resources, using tools such as
wikis, forums, podcasts and videos (64%)
20% believe their staff know how to work together
to productively connect and share knowledge (70%) 62% using apps for social
networking
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
No – but Blended learning must be part of it
Video
Learning from peers
User generated
content
Social learning
Gamification
Assessment
NEW
MO
DEL
SO
FLE
AR
NIN
G
TransformTraining
68% use best practice video
86% use live online learning
43% support User Generated content
49% use external social media
23% use games and simulations
74% use online assessment
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
BO
OST
ING
AG
ILIT
Y
Simplify
• 43% know what technology-enabled learning their IT systems can deliver (71%)Harness what you have
• 44% learners can choose to learn at places convenient to them (69%)Make it easy
• 16% ask line managers the extent to which the learning points have been applied at work (41%)Make it relevant
• 43% regularly review programmes and check that they support and enhance organisational goals (78%)Eliminate noise
• 38% ensure there is a communications plan for all key stakeholders (73%)Be clear
The challenge for L&D
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Building L&D skills
Fewer than 1 in 2 provide CPD for their L&D staff (3 out of 4)
Fewer than 1 in 6 have the skills in house to use social media effectively (1 in 2)
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
BO
OST
ING
AG
ILIT
Y
RespondFaster
#1 motivating factor for learners to learn online
1. To be able to do my job faster and better
L&D agree they deliver
in time to meet the
needs of the business
“I want to be able to do
my job faster and
better”
51%
47%
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Flat-lining? Blend different
technologies
Reinforce on-boarding
Identify business KPIs
Encourage sharing
Comms plan in place
87%
7%
7%
7%
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
So where do we go to getback in the flow?
Stagnate[staɡˈneɪt]
Verb: cease to flow or move; become
stagnant; cease developing; become
inactive or dull
……NOT AN OPTION!
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
SECRETS FROM THE TOP DECK
……sssh!
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
Top DeckareDelivering
TOP DECK
Avg.
TOP DECK
Avg.
TOP DECK
Avg.
Speed up and improve the application of learning back in
workplace
Provide a faster response to changing business
conditions
Increase on-the-job productivity
65%
21%
24%
62%
72%
28%
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
DNA OF THE
LEARNING LEADERS
• Alignment (and resourcing)• Active learner voice• Design beyond the course• Proactive in connecting
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
I encourage business and learning leaders alike to use the evidence from the Towards Maturity
Benchmark Study to challenge traditional thinking about learning,
performance, talent, technology and change….
Dr Chai Patel, CBE FRCPChairman of HC-One
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
A last word on Leaders….
43% senior managers demonstrate a commitment to learning (91%)
26% of top managers are seen to use technology-enabled learning (73%)
Less than half e-enable at least part of their leadership training (two-thirds)
27% of all training for directors / senior managers is entirely face-to-face
Please join our research panel – take part in the Towards Maturity 2015 Leadership study – open now
How can we build the leadership skills today to prepare organisations for success tomorrow?www.research.net/s/TMLeadership
GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark
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GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark