TotalCare1
Designedforcustomerswhohavemanufacturersboilerwarranty/guarantee
“LetAquilatakecareoftherest”
Joinustodayandenjoythefollowingbenefitsthatnootherboilerrepaircompanyoffers:
● Cheapermonthlypayments● Quickerresponse● Friendly&personalservice● 80%ofrepairscompletedinthesamevisit● Fullytrainedprofessionalengineers● GasSafeandOFTECregistered● Freeenergysavingadvice
Only£13.50permonth
AnnualService
CoversCentralHeatingSystem
VisitourWebsiteat:www.aquila-plumbing.com
PleasefindenclosedourBoiler&SystemPlanContract
TermsandConditionsfortheTotalCare11DEFINITIONS:
1.1Thecoverisfortheboiler&systemattheaddressbelow.
1.2PRIORITYATTENTION:Wewillendeavour,subjecttoworkloadandavailability,tocallthesamedayinresponsetoanyfailureofthecentralheatingSystemcoveredbythecontract.
1.3CHARGESFORLABOURANDPARTS:Nochargewillbemadeforanycalloutandannualservicing.Thecontracthasamonthlyfeeof£13.50collectedbymonthlyDirectDebit
2PERIODOFSERVICECONTRACT:
2.1Thiscontractisaminimumperiodof1yearfromthedateonwhichtheagreementwasinitiallymadebetweenAquilaHeating&PlumbingLtdandyou,thecustomer.NOTE:Servicingwillideallybecarriedoutbetween1stMayand31stSeptemberandMUSTbecarriedoutonceayeartomaintainvalidityofthiscontractandyourmanufacturerswarranty.
2.2Thisservicecontractremainsvalidaslongaspaymentiscontinuedandremainsorsubjecttoa30-daywrittenterminationnoticefromyouorAquilaHeating&PlumbingLtdbeforetheanniversaryofthecontract.
2.3AquilaHeating&PlumbingLtdattheirdiscretion,mayrefusetoofferrenewalofanyservicecontractormayofferareducedlevelofcover.
2.4Intheeventofanydefaultinpaymentbyyou,theremainderofthisagreementbecomesimmediatelypayable.Norefundwillbemadefortheunexpiredpartofanyservicecontract.
3PROVISIONOFSPAREPARTS:
3.1AquilaHeating&PlumbingLtdmaysupplyandfitadequatereplacementpartsorcomponentswhicharenotthesamepartsbeingreplaced.
3.2AquilaHeating&PlumbingLtdshallnotbeheldresponsibleforanydelayintheprovisionofsparepartsbysuppliers.
4REPLACEMENTOFCENTRALHEATING:
4.1Thisservicecontractdoesnotincludethereplacementofcentralheating,appliance[s]intheeventofsparepartsorcomponentsnotbeingreasonablyavailable.
5CONDITIONSofTHECENTRALHEATING:
5.1Acceptanceofacentralheating,appliancesorsystemcomponentsontoaservicecontractdoesnotimplythatitisinstalledsatisfactorilyortotheprevailingstandardsofAquilaHeating&PlumbingLtd.AquilaHeating&PlumbingLtdwillnotacceptresponsibilityforanyinadequacyattributabletotheoriginaldesignandmakesnowarrantyastofitnessforpurposeorcondition.
5.2Anyremedialwork,whichisconsideredessentialforsafetyreasons,maybesubjecttoafurthercharge.
6LIMITATIONofOBLIGATION:
6.1AquilaHeating&PlumbingLtdshallnotbeliableifitisunabletocarryoutitsobligationsundertheservicecontractduetoindustrialdisputesorforcemajeure
7EXCLUSIONS:
7.1Thereplacementofdecorativeparts.
7.2Anydefectorinadequacyattributabletotheoriginaldesignofthegascentralheatingsystem/appliances.
7.3Thefabricofthebuildingorpipeworkandfluepipeworkburiedinit.
7.4Anydefectcausedthroughmaliciousorwillfulaction,negligence,misuse,orthirdpartyinterference.
7.5Anydefectordamagecausedbyfire,lightning,explosion,floodstorm,tempest,impactorthirdpartyinterference.
7.6Consequentialdamageorlossarisingasaresultofadefectoccurringinthecentralheatingappliance,systemorthegasapplianceunlesssuchadefect,damageorlossisattributabletothenegligenceofAquilaHeating&PlumbingLtd.
7.7Anydefectordamageoccurringfromafailureofthepublicelectricity,gasorwatersupply.
7.8Descalingandanyworkarisingfromhardwaterscaledepositsorfromdamagecausedbyaggressivewaterorrustorcorrosionandsludgebuildup.
Alsonotcoveredbythiscontract:a)Clearingairlocks,blockedpipesarisingfromincorrectlyinstalledinstallationsb)Unventedwatercylindersc)Condensingheatexchangersd)Powerflushinge)Cylindersandtanksf)Gasleaksg)Repairingorreplacingappliancefluesthataren'tpartofyourboilerh)Movingyourboilerfromthewalltocarryoutarepair.Ifthishastobedone,therewillbeachargeof£250.00i)Thirdpartycharges–egparkingfeesandcongestioncharges.Thesebewillbechargedatcost.
Contactnumberwhenreportingafault:01925234450