Letters (“Tweets”) to a Future Medical Designer
Joyce Lee, MD, MPH Twitter: @joyclee
http://joyceisplayingontheinter.net/
Folk in black turtlenecks and designer glasses working on small things like
the iWatch
This is a medical designer
“A pediatric endocrinologist who spends her days seeing patients in clinic and
writing grants & papers that no one will ever read?”
This is a medical designer?
No black turtleneck?
No designer glasses?
With the current state of healthcare, everyone needs to
be a medical designer
Design = Change
I believe that it can
My medical design journey started by learning to see
like a designer
Go to this link for my slides
and video from the 2013 @CuspConference
http://goo.gl/IVeuqn
The next part of my design journey was much colder
(#polarvortex) but helped me figure out what a designer
does
I have been using design
thinking to figure out how to do design thinking!
(now that’s #meta)
Letter to a Future “Medical Designer”
No actually, a series of
These are my “Medical Designer”
discoveries
“Medical Designer” Discovery
Enroll in online courses
Read lots of books and tweet about what you read
I tweet using the hashtag #designthinking #adventure
Join me!
Follow Designers on Twitter
Crowdsource!
Find Design Resources!
“Medical Designer” Discovery
Medicine is a culture of permission, but design can change that
http://goo.gl/GQwTLe
“Medical Designer” Discovery
You don’t have to be Chief Innovation Officer; as a clinician
you design every day
http://goo.gl/C5dqcV
“Medical Designer” Discovery
All you need is a piece of paper! I swear I didn’t pay anyone to
write this. However, this wasn’t a successful prototype because it
didn’t give me the feedback I needed
“Medical Designer” Discovery
Post-its on the wall in the clinic hallway also failed
“Medical Designer” Discovery
Meet Trevor, who has type 1 diabetes and has a cool video
Diabetesevangelist.com
I found him on Twitter to let him know I liked his video
This is the serendipity of Twitter
We now co-design for kids with diabetes
He helped me find the right words and sense of humor
Timestamp and document the patient journey
I don't feel like getting yelled at today
he makes me feel stupid
Collect artifacts
“Don't cry (says a boy to his mom)”
Be a fly on the wall
Find out how long it really takes to download meter data
Yes it’s complicated. (meter cords for all the different meters; who
has the time or energy?)
And it takes forever even if you do find
the right cord!
“Medical Designer” Discovery
I love working with Matt Kenyon and John Marshall from the School of Art and Design (Thanks to Dean Nadarajan for the introductions!)
“Medical Designer” Discovery
Turn committee work…
Into a series of Design Workshops!
Thx Dr. Castle for your support!
“Medical Designer” Discovery
I repeat!
To make sure you are solving the right problem
The FINAL “Medical Designer” Discovery
“Medical Doctors (and all healthcare providers) are
Medical Designers”
In addition to these tools,
These design tools are just as essential to an “MD”
Thanks to the Innovation Learning Network for this opportunity!
Twitter: @joyclee
Blog: https://medium.com/@joyclee Website: http://
joyceisplayingontheinter.net/
Thanks to: Valerie Castle, Ram Menon, John Marshall, Matt Kenyon, Guna Nadarajan, Gary Freed, Sarah Clark, Matthew Davis
B, S, and E
http://goo.gl/xgqKUt
Please contribute to my list of #design resources! Tweet them to me!
