Presented by B
eth Gallaway
Beasts in the
Fair
Garden:
Cultivating
Teens as Lif
elong
Library User
s
Southern A
dirondack
Library Sy
stems
March 2011
Library Beha
vior 101
OR
Resources:
Slides: infogdss.wordpress.comSlides: infogdss.wordpress.com
Links:Links: delicious.com/informationgoddess29/brain delicious.com/informationgoddess29/brain
Contact: [email protected]: [email protected]
Do you have
ephebiphobia
?
Disruptive Library BehaviorsCongregatingCongregating
Courting BehaviorCourting Behavior
BacktalkBacktalk
Eating & drinkingEating & drinking
Cell phone useCell phone use
Dangerous Library Behaviors
LanguageLanguage
SexSex
VandalismVandalism
TheftTheft
ViolenceViolence
CyberbullyingCyberbullying
Differentiate Between the 2 DsDisruptiveDisruptive
NormalNormal
AnnoyingAnnoying
Dangerous Dangerous
AbnormalAbnormal
Harmful to self & othersHarmful to self & others
IllegalIllegal
Why Do Teens Act That Way?
Teen Behavior Influences
CulturalCultural
Sociological Sociological
PersonalPersonal
PsychologicalPsychological
BiologicalBiological
Frontal Lobe
Facilitates:Facilitates:
PlanningPlanning
Decision Decision MakingMaking
Myelin Sheath
Facilitates: Facilitates:
Learning new things Learning new things
Gut reactions Gut reactions intelligent response intelligent response
Concrete Concrete abstractabstract
Results in?Results in?
“Mary, your
computer ti
me is up, we
have
someone wait
ing. If you
continue to
violate the
time limit,
your compute
r
privileges w
ill be suspe
nded.
Example
You can choo
se to log of
f now and ge
t
more time to
morrow, or l
ose computer
access for 2
days.
Dopamine
Controls:Controls:
Smooth motor Smooth motor skillsskills
Pleasure centerPleasure center
Volume regulatorVolume regulator
Serotonin
Regulates: Regulates:
TemperatureTemperature
MoodMood
AppetiteAppetite
EmotionEmotion
Melatonin
Controls:Controls:
• Sleep/wake cyclesSleep/wake cycles
• Biological clock Biological clock
On Rules
• Create a behavior policy Create a behavior policy
• Same rules for everyoneSame rules for everyone
• Less rules = better Less rules = better
• Be positiveBe positive
• Be flexibleBe flexible
Set Boundaries
1.1.State unacceptable behaviorState unacceptable behavior
2.2.State consequence of continuing State consequence of continuing unacceptable behaviorunacceptable behavior
3.3.Ask teen to make a choiceAsk teen to make a choice
“John, it’s
too noisy ov
er here,
and some peo
ple are tryi
ng to study.
If the disru
ptive behavi
or continues
,
you will be
asked to lea
ve.
Example
You can choo
se to lower
the volume
level
and stay, or
you can cho
ose to
leave.
“Librarians
do not kick
teens out
of the librar
y. Teens get
themselves ki
cked out of t
he
library, beca
use of their
behavior.”
~ Nick Buron,
NYPL
Reminder
!
Correcting Behavior
3 Strikes & You’re Out! 3 Strikes & You’re Out!
Target the Group LeaderTarget the Group Leader
Good Cop, Bad CopGood Cop, Bad Cop
Invade Personal Space*Invade Personal Space*
* follow your instincts
Follow Through
Welcome backWelcome back
Introduce Introduce
DiscussDiscuss
ReinforceReinforce
Create Raving Fans
1.1. Cultivate relationshipsCultivate relationships
2.2. Engage teens in meaningful Engage teens in meaningful participationparticipation
3.3. Be an excellent librarianBe an excellent librarian
4.4. Give them a room of their own Give them a room of their own
5.5. EvaluateEvaluate
Cultivate Relationships
Talk to teens when they do something Talk to teens when they do something RIGHTRIGHT
GreetGreet
Get OutGet Out
Meaningful Participation
Be an Excellent Librarian!Customer ServiceCustomer Service
ReferenceReference
Reader’s Reader’s AdvisoryAdvisory
Excellent Customer Service
Be respectfulBe respectful
Greet by nameGreet by name
Engage in their preferred mediumsEngage in their preferred mediums
Anticipate needsAnticipate needs
Find ways to say YESFind ways to say YES
EvaluateEvaluate
CS Tip: Give ‘em the Pickle!
Excellent Reference
Read the local newspaperRead the local newspaper
Don’t ask, “Is this for homework?”Don’t ask, “Is this for homework?”
Do ask, “Do you want me to show you Do ask, “Do you want me to show you how how to get it, or just get it for you?to get it, or just get it for you?
Don’t point; take a walkDon’t point; take a walk
Conduct a reference interviewConduct a reference interview
The Reference Interview
Be approachableBe approachable
Ask open ended questionsAsk open ended questions
ConfirmConfirm
Follow throughFollow through
RI Tip: Smile like you mean it!
Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles.” Journal of Experimental Child Psychology. Volume 102, Issue 3, March 2009, pages 360-367
Excellent Reader’s Advisory
Right book, right person, right Right book, right person, right timetime
DiscoverDiscover
ClarifyClarify
TuneTune
DirectDirect
RA Tip: Incorporate MediaINSTEAD OF: INSTEAD OF:
What authors do you What authors do you like to read?like to read?
What are the last 3 What are the last 3 books you read? books you read?
What did you like What did you like about them?about them?
ASK: ASK:
What movies do What movies do you like? you like?
What TV shows do What TV shows do you watch? you watch?
What games do What games do you play?you play?
A Room of Their Own
Go beyond a Go beyond a shelf and a shelf and a posterposter
Convert a Convert a meeting roommeeting room
Designate a Designate a staff personstaff person
The Search Institute’s
Developmental Assets
Reminders for Librarians
Stay calmStay calm
It’s not personalIt’s not personal
Teens are job securityTeens are job security
Learn to RAP Learn to RAP
Moment of Truth
RRememberemember
AAccept ccept
PProjectroject
Thank You!
Slides: infogdss.wordpress.comSlides: infogdss.wordpress.com
Links:Links: delicious.com/informationgoddess29/brain delicious.com/informationgoddess29/brain
Contact: [email protected]: [email protected]