Moving beyond the inherent conflict of new collaboration models
technologypractices
collaborationglobalization
trans-disciplinary
production is concurrent, not sequential
New York <--> New DelhiSharePoint (for better or for worse)
Google docs, BaseCampskype, tele conferencing, web
conferencing
culture clashvariety of communication styles
communication hiccups: lingual and cultural
many insecurities (trigger defensiveness)
Intensity
Tim
e
Problem emerges
Sides Form
Positions Harden
Communication Stops
Resources are Committed
Conflict goes Outside the Community
Perceptions become Distorted
Sense of Crisis Emerges
competitioncollaborationcompromiseavoidance
accommodation
Assessment Online: http://www.career-intelligence.com/assessment/tki.asp
assertiveuncooperative
goal: winsatisfy own concerns at other’s
expense
assertivecooperative
goal: find a win-win solutionthe solution satisfies everyone’s concerns
intermediate in assertivenessintermediate in cooperativeness
goal: find a middle groundan acceptable settlement partially
satisfies all parties’ concerns.
unassertiveuncooperative
goal: delaysidestepping the conflict without
satisfying anyone’s concerns.
unassertivecooperativegoal: yield
attempt to satisfy the other person’s concerns at the expense of your
own
Competition Collaboration
Compromise
Avoidance Accommodation
High aggressiveness
Low aggressiveness
Low Cooperation High Cooperation
Con
cern
for S
elf
Concern for Others
no one perfect stylestyle appropriateness
awareness of others’ styles taking personal responsibility
Getting ahead of the conflict spiral involves personal awareness … of the situation …and of yourself.
‘safe' conversationboundary-setting
expectation-settinggetting commitment
confront broken promiseexpress disappointment
renew commitmentidentify natural consequence
check egolisten
be (self-) awarethink, then speak
We are … Judy Glick-Smith
President/CEOMentorFactor, Inc.770-633-5582judy@mentorfactorinc.comwww.mentorfactorinc.comblog: www.mentorfactor.typepad.com
Emma Hamer
Principal - Senior ConsultantE. Hamer Associates, [email protected] website and blog: www.hamer-associates.ca