Managing a Multigenerational Workforce
James P. Ware, PhD Executive Director
The Future of Work…unlimited
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Meet Our Presenter: James P. Ware, Ph.D. Executive Director, The Future of Work…unlimited 2011 Executive Producer, Work Design Collaborative 2002-2010 Vice President, The Concours Group 1998-2001 Research Director, Univ. of California Berkeley 1996-1998 Managing Principal, Unisys Information Systems 1993-1996 . . . Assistant Professor, Harvard Business School 1976-1981
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
A Close Encounter
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Today’s Agenda
What do we know about the workforce
today?
Why does generational
diversity matter?
How can we take advantage of all that
diversity?
What does all this mean for the future
of work?
A conversation about managing diversity in the
workforce
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“Demographics is destiny”
- Ken Dychtwald
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What Do We Know About the Workforce?
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U.S. Birth Rates, 1909 – 2004
Births per 1000 population
“Baby Boom”
(1946-1964)
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What Do We Know About the Workforce? The Elephant Moving Through the Snake
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1990 2020
Male Female Male Female
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What Do We Know About the Workforce?
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What Do We Know About the Workforce?
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Five Generations @ Work
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1930 -1945
The Silent Generation
1946 - 1964
Baby Boomers
1965 - 1976
Generation “X”
1977 - 1990
Generation “Y”
1991-
Millennials
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An Important Caveat . . .
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The “Silent Generation”
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The Baby Boomers
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Generation “X”
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Gen “Y”
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The Millennials
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What Challenges Lie Ahead?
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Percent Change
2010-2020
Age Group
Replacing the
Boomers
1
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Massive Workforce Shortages Are Looming
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3 percent Average annual U.S. economic growth rate (since 1948)
58 million New workers needed by 2030 at 3% growth per year
23 million Estimated U.S. population workforce growth by 2030
35 million Possible shortfall
Source: Ryan Johnson, WorldatWork
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
What Challenges Lie Ahead?
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2
Match Management
Style to Generational
Patterns
Channeling energy and creativity
Capturing experiential knowledge; encouraging mentorship
Maintaining engagement and tapping experience
Maintaining engagement; leveraging talent
Stepping up to management and leadership responsibilities
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What Challenges Lie Ahead?
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3
Managing Cross-
Generational Conflict
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What Challenges Lie Ahead?
4
Accommodating Differing
Workplace Preferences
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What Challenges Lie Ahead?
5
Supporting Multiple
Workplaces
Cyberspace
Physical Space
Touchdown Spaces
Team Rooms
Cubicles
Conference Rooms
Owned Shared
“I”
“We”
Source: David Lathrop, Steelcase
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Create (adhocracy)
Collaborate (clan)
Compete (market)
Control (hierarchy)
What Challenges Lie Ahead?
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6
Linking People and Place to
Culture
Source: Kim Cameron, University of Michigan
Flexible
Focused
External Internal
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In Summary . . .
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6 Link people and place to culture
5 Support multiple workplaces
4 Accommodate different workplace needs
Manage cross-generational conflict 3
2 Match management style to generational patterns
1 Recruit to replace Boomers
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
Dr. James Ware Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
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