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A journey towards ExcellenceA journey towards Excellence
MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
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SL NW Los Angeles
Regional LaboratoriesRegional Laboratories
NetworkNetwork
NRC Lausanne
RL, Orbe, CH
NQAC Singapore
NQAC TianjinNQAC Cergy
NQAC Dublin
NQAC Shah AlamSQAL Mexico
SQAL Italiana
NW RL Italy
NNQAC Nunspeet
NQAC GermanyBiessenhofen/Weiding
RQAL, Spain
CQAL, Moga
SQAL, Philippines
NW CL, Vittel
RL, South Africa
SQAL York, UK
NP St Louis
SQAL Nestle Oceania
NQAC Sao Paulo
SQAL Russia
SQAL Guatemala SQAL Thailand
SQAL Ecuador
SQAL Chile
CL Czech Rep.
SQAL Osem
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Role of NQAC SingaporeRole of NQAC Singapore
Zone Analytical Centre for:
- Contaminants and residues:Veterinary drugs, Pesticides, Mycotoxins, Contaminants
in Food Contact materials, Heavy Metals, Allergens, etc.- Authenticity: GMOs, Illegal colorants, etc.
Technical Assistance in the areas ofQuality
Assurance and Food Safety
Leading role within the Zone in term ofContaminants
monitoring plans.
Coordination of the Laboratory activities incollaboration with NRC Lausanne.
Training, Lab. Assessment
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MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
A journey towards ExcellenceA journey towards Excellence
WHAT IS OUR APPROACH ?WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?
WHAT HAVE WE LEARNT ?
From the CoachFrom the Team Leader
From the Team Member
WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?
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NQAC SINGAPORENQAC SINGAPORE
APPROACHAPPROACH
DATADATA
LABORATORY AUTOMATIONLABORATORY AUTOMATION
PEOPLEPEOPLEMISSIONMISSIONDIRECTEDDIRECTED
WORKWORK
TEAMSTEAMS
WORKWORKENVIRONMENTENVIRONMENT
LABORATORY RENOVATIONLABORATORY RENOVATION
SYSTEMSSYSTEMS
LABORATORYLABORATORYINFORMATIONINFORMATION
SYSTEMSYSTEM
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One overall targetOne overall target
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MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
A journey towards ExcellenceA journey towards Excellence
WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?WHAT ARE OUR IMPLEMENTATION STEPS ? WHAT HAVE WE LEARNT ?
From the CoachFrom the Team Leader
From the Team Member
WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?
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Sept Oct Nov DecJan Feb Mar Apr May2007 2008
Pilot Team
MDWT 1 Roll-Out with 3 new teams
- Goal Alignment / KPIs setting
- Coaches / Team Leaders training
Training - Problem Solving
- Lean Thinking- MDWT 2
Start MDWT 2Start MDWT 3
Training of Management Team on MDWT tools
IMPLEMENTATION STEPSIMPLEMENTATION STEPS
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Team Values, MissionTeam Values, Mission
and Responsibilitiesand Responsibilities
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Goal AlignmentGoal Alignment
KPIs SettingKPIs Setting
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5 Days Turn-Around Time(% of results generated and validated within 5 days)
First Time Quality(% ofvalidated results first time Vs total number of
analyses).
Waste: Repeat of Analyses(% ofanalyses repeated due to QA samples out of
control, KPI also include repeated analyses forconfirmation)
Key Performance IndicatorsKey Performance Indicators
SPEEDSPEED
QUALITYQUALITY
COSTCOST
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MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
A journey towards ExcellenceA journey towards Excellence
WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?
WHAT HAVE WE LEARNT ?WHAT HAVE WE LEARNT ?
From the CoachFrom the CoachFrom the Team LeaderFrom the Team Leader
From the Team MemberFrom the Team Member WHAT ARE OUR ACHIEVEMENT AND BENEFITS? WHAT ARE THE NEXT STEPS?
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Learning from the CoachLearning from the Coachof the pilot teamof the pilot team
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Pilot TeamPilot Team--Elemental LabElemental Lab
Coach
Team Leader
Team members
Coaches team on NQAC mission/values.
Charts on KPI/safety/Attendance/Customer-Supplier
Role Play
Team Leader leads the daily meeting.
Bring the team members through various charts
Member takes ownership of individual charts.
Explain the achievement against set KPIs
Bring to the meeting the problem encountered.
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Coach - What have we learnt?
Initiate actions when KPI does not meet the
target value.
5 Whys?
Immediate follow-up with suppliers which delay
our process
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Visual display encouragesinnovative ideas
Identification of hazards in the
form of near misses
Importance of attendance to
plan resources to achievetarget.
Coach - What have we learnt?
C hC h Wh t hWh t h
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CoachCoach -- What have weWhat have we
achieved?achieved?
An increasing trend for
TAT towards the set
target.
To achieve first timequality for results at zerowaste.
C hC h Wh t hWh t h
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Better supplier and customer contact
CoachCoach -- What have weWhat have we
achieved?achieved?
Keep a lookout to reduce incidents in the lab.
C h Wh t h
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Coach - What have we
benefits?
Common target towork towards.
Visualmanagement of
resources and KPI. Better teamwork
and bonding in lab.
Encourageinnovation frommember forimprovement.
Learning from the TeamLearning from the Team
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Learning from the TeamLearning from the TeamLeaderLeader
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Our learning.Our learning.
Target setting- We have learnt how to set targets
Problem solving skills- Fish bone analysis
- 5 Whys Common goal
- We are more aware of the common goal of NQAC
- It is clearer to us on how we can contribute to thecommon goal
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Our achievements.Our achievements.
Targets- Even if we may notmeet the set targets,the results show thatwe are workingtowards it
Problems solving- Problem solvinghelped to identify
some faults that wehave not encounteredbefore
- Identification of thebottlenecks toimprove our process
L i f th TL i f th T
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Learning from the TeamLearning from the TeamMemberMember
Team member- Initial
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Team member- Initial
Thought
Many questionsin my head
MDWT?Pilot team to start MDWT
Where to find time?What improvement can we get out of it?
What benefits?
Have to find time to prepare data for daily
meeting?
Team members view ofTeam members view of
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Team member s view ofTeam member s view of
thoughtthought
With MDWT in place:
Oct - Nov indicated an up-trend.
Feel great as it is everybodys effort.
Dec KPI of TAT starts to indicate down-trend
Reason indicated low in resources and the time required
for implementation of 2 new methods.
This was clearly indicated on the Attendance chart.
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Team members learningTeam members learning
With MDWT in place:
Strong spirit of cooperation:
- E.g. Organization of the lab. by specialization createdmore cooperation and motivation within the team
Problem-solving skill:
- E.g. To increase FTQ and to reduce waste.
Silver analysis: low recovery due to interferences.The problem was solved by incorporating correction
equation.This experience was shared during MDWT meeting.
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Team members final thoughtTeam members final thought
MDWT should not be defined only as
Mission Directed Work Team.
It should be defined also as
Man Directed Work Team
In the effort to achieve the common target/goal, it takes tobe generous in giving praises, a tap on the shoulder for agood job done.Be proactive, take initiative and open minded
It certainly takes each and everyones little effort to writea success story for NQAC SG.
MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
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MDWT at NQAC SINGAPOREMDWT at NQAC SINGAPORE
A journey towards ExcellenceA journey towards Excellence
WHAT IS OUR APPROACH ? WHAT ARE OUR IMPLEMENTATION STEPS ?
WHAT HAVE WE LEARNT ?
From the Coach
From the Team LeaderFrom the Team Member
WHAT ARE OUR ACHIEVEMENTS ANDWHAT ARE OUR ACHIEVEMENTS AND
BENEFITS?BENEFITS? WHAT ARE THE NEXT STEPS?
A hi tA hi t T t 2008T t 2008
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AchievementsAchievements VsVs Targets 2008Targets 2008
70%
95%
DECJULYFEB
30%
50%
JAN
TATTAT
FTQFTQ
WasteWaste
95%
90%
80%
5%
10%
15%
AchievementsAchievements
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AchievementsAchievements
PeoplePeople
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PeoplePeople
Team SpiritTeam Spirit
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Team SpiritTeam Spirit
MDWT BenefitsMDWT Benefits
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MDWT BenefitsMDWT Benefits
Team Building & Team Bonding
Empowerment of the staff
Recognition of Team and individual contribution
Platform to share Problems / Discuss / Solve
Goal Alignment / Target awareness
Better Visual Management
Performance driven approach
MDWT in NQAC SINGAPOREMDWT in NQAC SINGAPORE
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A journey towards ExcellenceA journey towards Excellence
WHAT IS OUR APPROACH ?
WHAT ARE OUR IMPLEMENTATION STEPS ?
WHAT HAVE WE LEARNT ?
From the Coach
From the Team LeaderFrom the Team Member
WHAT ARE OUR ACHIEVEMENT AND BENEFITS?
WHAT ARE THE NEXT STEPS?WHAT ARE THE NEXT STEPS?
Next StepsNext Steps
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Next StepsNext Steps
Develop further MDWT 1 in problem solving andcontinuous improvement culture
Establish MDWT 2 to remove major obstaclesand create improvement in term of capacity and
capability
Implement MDWT 3 to complete the goal
alignment and develop further participativemanagement
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