North Ohio Crisis Management Cooperative
Business Overview SlidesPresentation to explain the offering
Introduction to TPComps Introduction to ServiceMaster Introduction to Best Technology Strategy Introduction to NEOMA How this cooperative works together Example event
Contents
Leader in Business Resiliency Planning founded in 1993 Publications and Articles: PACC Progress, News-Herald,
COSE Update, Ohio Bar Association newsletter, blogStaff Certifications: CISM, CISSP, IAM, BCMMA, QGCS, cbcp
Affiliations: ISSA, CPO, ISACA, NOFI, ICOR, CERT, PCPAMemberships: PACC, COSE, DIBS, EBG
Business Impact Analysis (BIA) / Business Continuity Maturity Model Assessment (BCMMA) / BOST Diagram
Uncover possible hidden or inherent threats or risks from neighbors, environment, or system processes Reference to frameworks (NFPA, CobIT, ITIL, ITGC, etc.) for standardization Understanding of business critical processes, operations, and applications Ability to link failures to financial and non-financial impact costs Clarify and justify RCOs, RTOs, and RPOs (Recovery ** Objectives: Capacity, Time, Point) Prioritize risk mitigation based on quantitative data with a management review meeting to discuss findings Report listing reviewed findings, remediation actions, and potential next steps
Security Assessments (continuation of the BIA process) QualysGuard mapping and vulnerability management external report identifies all computer resources
across all platforms (Windows, Linux, Unix, etc.) QualysGuard used for audit and compliance (SOX, HIPAA, PCI, internal policy, etc.) verification that can be
presented to partners and auditors Report on exposure evaluation, potential risks, and threats (building, access, utilities, environment, location,
etc.) with an eye on your secureness and recoverability and tied to current HR policies
Disaster Recovery (DR) Planning (continuation of the BIA process) Understanding of why having a data backup is not disaster recovery Develop response procedures (identification, declaration, escalation, notification, communication, etc.) Develop team procedures (IT, Finance, etc.) to handle unique interruptions (PC crash, fire, etc.) Develop restoration procedures (personnel, IT, facilities, telecom, clients/vendors/suppliers, equipment,
etc.) Correlate procedures to RCOs, RTOs, and RPOs to ensure business drivers are realized, adjust any as
needed Testing of all plans and procedures to verify they are complete and workable when time is critical and
resources may be short Training of staff on the plan and their roles in the recovery
Resiliency Planning Overview
Business Continuity (BC) Planning (continuation of the DR process) Recovery efforts may take months with operations resuming at different facilities or on different equipment Develop operational continuance procedures (Payroll, Invoicing, etc.) without access to the core systems Develop alternative staffing plans for possible shift changes or remote work Develop supplier plans and alternative supply channels to ship and receive resource materials Identify protection mechanisms for critical forms, papers, and supplies that are irreplaceable or require
long lead times Review insurance policies to ensure adequate coverage protection limits Exercise plans to verify workability and Train staff on alternative work processes
Life Continuity Planning (Unique no- or low-cost business benefit) Lunchtime introductory training session available for employees and their families Evaluate exposures to potential risks and threats (building, access, utilities, environment, location, etc.)
with an eye on secureness and recoverability Assistance to create a supply kit tailored to the family with home inventory, medical records & key
documents Develop the core plans (evacuation, communication, meeting, etc.) Education on information security concerns (PC crash, PC hacking, ID theft, etc.) and ways to avoid common
events Review insurance policies to ensure adequate coverage protection limits Coordination of plans with work, schools, neighbors, and religious institution
Ongoing Support Plans must remain current to be effective and useable - Quarterly, biannual, or annual reviews available Provide executive statements or reviews as needed to meet upstream requirements or audits Non-major adjustments to the current plans are part of the maintenance agreement Priority support and guidance are given during a recovery event, up to and including
on- site staff
Resiliency Planning Overview
Thank You Questions, Comments, or Concerns
Ted Kozenko, CISM, CISSP, IAM, BCMMA, QGCS
TPComps LLC
P. O. Box 1303Mentor, OH 44061-1303
phone (440) 375-0088fax (440) [email protected]://www.tpcomps.com TedKozenko or TPComps TedKozenko or TPComps TPComps TedKozenko3
“Life is thickly sown with thorns, and I know no other remedy than to pass quickly through them. The longer we dwell on our misfortunes, the greater their power to harm us.” –Voltaire
Every Disaster, large or small, presents unique challenges in terms of recovery, clean-up, and restoration.
ServiceMaster Clean’s expert staff is always on-call to respond to your emergency at any hour...day or night!
ServiceMaster Clean leads the restoration industry in quality and customer satisfaction. Our commitment to superior results,
courteous and timely customer support, and conscientious cost control is reflected in our unconditional guarantee.
GO GREEN with ServiceMaster Clean!
ServiceMaster by AmeriSteam embarked on a carpet reclamation and recycling program in 2009 as part of a nationwide carpet recycling effort by the carpet industry and Carpet America Recovery Effort (CARE). An estimated 5 billion pounds of carpet gets sent to US landfills every year and ServiceMaster is doing its part to lessen this burden on our earth. But, ServiceMaster doesn’t stop there, in the event of a loss ServiceMaster:
● Will recycle everything that can be recycled (metals, wood, flooring, plastic, etc.)● Will do this for our clients seamlessly
● Any unsalvageable materials coming out of your building will come back to our office to be sorted for recycling, rather than going in your dumpsters or directly to the landfill.
● Will provide upon request a manifest with percentages of material recycled.
Please go to www.svmameristeam.com to watch us in action!
Questions?Jaime ShoensSr. Account Manager
ServiceMaster by Ameri-Steam5280 West 161st Street • Brook Park, OH 44142
Office: 216.271.7223Cell: 216.509.1221
Services Offered-Complete I.T. Helpdesk Outsourcing-Tactical Incident Response and Hands-on Support-Network Engineering and Business Consulting-Proactive Monitoring Services-Break/fix Dispatch Services
- 20 minutes from all points in northeast Ohio from Sandusky to Erie, PA
- Retainable to same-day response time- Team play culture: you have a relationship
manager and full team of qualified, informed service technicians.
- Less frequent dispatches because of advanced managed monitoring services
Best Technology Advantage
- National reach for delivery of project resources.
- Industry-leading infrastructure expertise.- Fully insured and debt-free.- Sensitivity to your business concerns.- Owned right here in northeast Ohio.
Northeast Ohio’s I.T. Response Leader
Ted WallingfordExecutive Consultant
260 Burns RoadSuite 200
Elyria, OH 44035(440) 471-0344 ext 101
Contact / Questions
NORTHEAST OHIOMAINTENANCE ASSOCIATION
The Leading Authority in Strategic Infrastructure Management
Sustained Facilities MaintenanceGreen Technology Implementation
The NEOMA DifferenceBlending a variety of resources to create
operational efficiency.
• We eliminate the inefficient “layers” between management and contractor
• We act as a one-call, single-source facility management resource
• We take a preemptive approach to systems maintenance
• We provide NO-FEE strategic consulting services
NEOMA Key Competency: Facilities Maintenance Cost
Containment
The NEOMA Process1. Facilities Assessment2. System Evaluation3. Cost Containment Calculation4. Program Implementation5. Monitor Results / Reassess
Assess
Implement
Evaluate
NEOMA Contact Information
Northeast Ohio Maintenance AssociationJoseph P. Friscone, President
14800 Foltz Industrial Pkwy
Strongsville, Ohio 44149
(440) 238-1162
Maintenance Unlimited, Inc.Joseph P. Friscone, President
37 years experience in site work, excavating, emergency response, and service and repair of underground utilities in
Northeast Ohio• Vast experience addressing the specific needs of facility
directors, property managers and building owners
How We Work Together
Each member brings their own specialization to you to solve your business’ immediate needs and
to help you proactively plan for future events.
Crisis Mgmt. Team Overview
Work with your existing staff to augment their efforts or provide outsourced resources
Provide a planning methodology to potentially avoid interruptions
Provide the execution of proven plans when time is critical and resources may be short
Can provide a one-call solution Help you control costs by moving from
reactive management to proactive planning
How This Helps Your Business
Provides an implementation of the Voluntary Private Sector Preparedness Accreditation and Certification Program (aka Title IX of US Public Law 110-53 / The Public-Private Readiness Preparedness Act) and other regulations
How This Helps Your Business
Payroll Interruption due to a water leak TPComps coordinates the recovery effort:
works to activate alternative plans, coordinates crisis communications, and provides updates to all stakeholders
ServiceMaster handles the water removal and remediation
Maintenance Unlimited / NEOMA handles the physical pipe and building repairs
Best Technology handles the rebuild of the damaged payroll server
Situation Example