Océ VarioPrint 135/120/110
Océ VarioPrint 135/120/110 Service Guide
Océ VarioPrint 135/120/110 Service Guide January 2013Revision 3 Page i
Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 11747-33361-800-OK-CANONE-Mail: [email protected]
Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.comCanon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE VarioPrint 135/120/110.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROMACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OFCONFIDENTIAL INFORMATION.
ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERINGREVISIONS.
REVISION HISTORY
Revision Date Section(s) Details
February 2012 All Release of the Océ VarioPrint 135/120/110 DP Line devices
1 April 2012 VI
Safety notification regarding working with the Developer FrameInstallation Space Requirements Change Addition of Limited SpacerequirementsAddition of a Fuser Belt End of Life DetectionAddition of Wax Mode SettingChanges to the Consumable parts and addition of the TTF DriveRoller
2 August 2012
AllVI. D.VI. R.X. A
Removed the Perfect Binder-C1Update to the safety notification expanded.Updates to the VarioPrint 135/120/110 Consumable parts listRevision to the Specifications for Paper Drawer 3 (supports up to11” x 17”)
3 January 2013 All
Addiiton of PRISMAsync firmware version 2.4Addition of the High Capacity Stacker-F1 and PowerLift.Addition of the Duo Paper Tray-A1Addition of the Removable Hard Disk Drive Kit-C1
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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of CanonInc.
Océ is a registered trademark of Océ -Technologies B.V.
All other company names and product names may be trademarks or registered trademarks of theirrespective owners, and are hereby acknowledged.
LEGAL NOTICES
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely forreference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. Nopart of this Service Guide may be reproduced or transmitted in any form by any means, electronic ormechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expresslypermitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees toindemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out ofService Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the Océ VarioPrint 135/120/110, you agree that the Océ VarioPrint135/120/110 and its related hardware/software accessories will not be exported from the United Statesexcept in strict accordance with the Export Administration Regulations of the U.S. Department ofCommerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the informationand/or specifications contained in it at any time without notice. Additionally, all prices, specifications andavailability dates listed herein are subject to change without notice. The latest version is available onlineat the ISG Central and e-Support websites noted above. Please make certain that you are using the latestversion. Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BELIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSSOF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OFDATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISKDRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGESCAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THELEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICEOF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.
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Contents
I. Product Overview and Configuration---------------------------------------------------------------- 1A. Product Overview------------------------------------------------------------------------------------------------------ 1
B. Configuration------------------------------------------------------------------------------------------------------------ 4
II. Features, Accessories and Options------------------------------------------------------------------ 7A. Features------------------------------------------------------------------------------------------------------------------- 7
1. Océ PRISMAsync Controller--------------------------------------------------------------------------------------- 72. Operator Panel -------------------------------------------------------------------------------------------------------- 73. Operator Attention Light--------------------------------------------------------------------------------------------- 84. USB Printing and Scan to USB------------------------------------------------------------------------------------ 85. Scan to File/E-mail-C1 License ----------------------------------------------------------------------------------- 86. Color Scan to File/E-mail-C1 License --------------------------------------------------------------------------- 87. DocBox-C1 License -------------------------------------------------------------------------------------------------- 9
B. Accessory Options ---------------------------------------------------------------------------------------------------- 91. Duplex Color Image Reader Unit-D1 ---------------------------------------------------------------------------- 92. External Paper Input Module-C1---------------------------------------------------------------------------------- 93. Duo Paper Tray-A1--------------------------------------------------------------------------------------------------104. Finisher-AF1 and Saddle Finisher-AF2 ------------------------------------------------------------------------105. Puncher Unit-BQ1 ---------------------------------------------------------------------------------------------------106. High Capacity Stacker-E1 / Stacker Dolly-C1 ----------------------------------------------------------------117. High Capacity Stacker-F1 -----------------------------------------------------------------------------------------118. Paper Folding Unit-F1 ----------------------------------------------------------------------------------------------129. Document Insertion Unit-F1---------------------------------------------------------------------------------------1210. Booklet Trimmer-D1-------------------------------------------------------------------------------------------------1311. Two Knife Booklet Trimmer-A1-----------------------------------------------------------------------------------13
C. System Options--------------------------------------------------------------------------------------------------------131. Océ PRISMAprepare -----------------------------------------------------------------------------------------------132. Océ PRISMAaccess ------------------------------------------------------------------------------------------------143. Remote User Interface-C1 ----------------------------------------------------------------------------------------14
D. Security Options ------------------------------------------------------------------------------------------------------141. E-shredding-C1 ------------------------------------------------------------------------------------------------------142. Removable HD Kit-C1 ----------------------------------------------------------------------------------------------15
E. Remote Support Services ------------------------------------------------------------------------------------------151. imageWARE Remote -----------------------------------------------------------------------------------------------152. Océ Remote Services ----------------------------------------------------------------------------------------------16
F. Customer Expectations Document------------------------------------------------------------------------------16
G. Media Handling Guidelines ----------------------------------------------------------------------------------------16
III. Printer Operation Care --------------------------------------------------------------------------------- 17A. Overview-----------------------------------------------------------------------------------------------------------------17
B. Program Benefits -----------------------------------------------------------------------------------------------------17
C. Program Utilization ---------------------------------------------------------------------------------------------------171. POC Program Enabled---------------------------------------------------------------------------------------------172. POC Program Disabled --------------------------------------------------------------------------------------------18
D. Training ------------------------------------------------------------------------------------------------------------------18
E. Procedure ---------------------------------------------------------------------------------------------------------------18
F. POC Program Actions -----------------------------------------------------------------------------------------------19
G. Operator Replaceable Parts ---------------------------------------------------------------------------------------20
H. POC Program Disabled Functions ------------------------------------------------------------------------------211. Standard Program Alerts ------------------------------------------------------------------------------------------212. Enabling Individually POC Program Functions---------------------------------------------------------------22
I. Service Contract Considerations --------------------------------------------------------------------------------23
J. Operator Safety--------------------------------------------------------------------------------------------------------241. Personal Safety ------------------------------------------------------------------------------------------------------242. Equipment Safety----------------------------------------------------------------------------------------------------24
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3. Tool Safety ------------------------------------------------------------------------------------------------------------24
IV. Dealer Sales/Service Authorization ---------------------------------------------------------------- 25
V. Educational Training------------------------------------------------------------------------------------ 25A. Overview-----------------------------------------------------------------------------------------------------------------25
B. Certification-------------------------------------------------------------------------------------------------------------251. Océ VarioPrint DP-Line --------------------------------------------------------------------------------------------252. Océ VarioPrint DP-Line Accessories ---------------------------------------------------------------------------253. Service Manager Training -----------------------------------------------------------------------------------------26
C. Learning Path ----------------------------------------------------------------------------------------------------------261. Océ VarioPrint DP-Line Technician Training Learning Path ----------------------------------------------272. Océ VarioPrint DP-Line Accessories Training Learning Path --------------------------------------------273. Service Manager Training -----------------------------------------------------------------------------------------27
D. Technician Training --------------------------------------------------------------------------------------------------281. Online Modules-------------------------------------------------------------------------------------------------------282. Classroom -------------------------------------------------------------------------------------------------------------293. Prerequisites----------------------------------------------------------------------------------------------------------30
E. Service Materials------------------------------------------------------------------------------------------------------30
F. Training Facilities-----------------------------------------------------------------------------------------------------30
G. Student Feedback and Course Follow-up --------------------------------------------------------------------31
VI. Servicing Notes------------------------------------------------------------------------------------------- 32A. Service and Maintenance Strategy------------------------------------------------------------------------------32
B. Connectivity Checklist ----------------------------------------------------------------------------------------------32
C. Implementation Checklist ------------------------------------------------------------------------------------------32
D. Safety ---------------------------------------------------------------------------------------------------------------------33
E. Power and Plug Requirements -----------------------------------------------------------------------------------33
F. Installation Weight & Dimensions -------------------------------------------------------------------------------34
G. Installation Space Requirements --------------------------------------------------------------------------------37
H. Estimated Installation Times --------------------------------------------------------------------------------------38
I. Environmental Conditions -----------------------------------------------------------------------------------------39
J. PRISMAsync Controller Firmware Upgrade------------------------------------------------------------------401. PRISMAsync Controller System Backup ----------------------------------------------------------------------402. PRISMAsync Controller Firmware Update via the USB Stick --------------------------------------------40
K. International License Management System ------------------------------------------------------------------41
L. PRISMAprepare and PRISMAaccess Activation ------------------------------------------------------------41
M. Recommended System Engineer Requirements -----------------------------------------------------------42
N. Hard Disk Drive Handling ------------------------------------------------------------------------------------------43
O. Fuser Belt End of Life Detection ---------------------------------------------------------------------------------43
P. Wax Mode Setting-----------------------------------------------------------------------------------------------------43
Q. Consumables-----------------------------------------------------------------------------------------------------------44
R. Consumable Parts ----------------------------------------------------------------------------------------------------45
S. Periodically Replacement Parts----------------------------------------------------------------------------------47
T. Printer Operation Care Parts --------------------------------------------------------------------------------------48
U. Special Tools, Solvents & Oils -----------------------------------------------------------------------------------48
V. Soft Counter ------------------------------------------------------------------------------------------------------------49
VII. Suggested End-User Customer Service Offerings -------------------------------------------- 50A. Monthly Copy Volume -----------------------------------------------------------------------------------------------50
B. Limited Warranty Support------------------------------------------------------------------------------------------501. End-User Limited Warranty Conditions ------------------------------------------------------------------------502. Flat - Rate Program -------------------------------------------------------------------------------------------------513. e-Tag -------------------------------------------------------------------------------------------------------------------524. On-Line Limited Warranty Credit Inquiry-----------------------------------------------------------------------54
C. Service Parts Availability-------------------------------------------------------------------------------------------56
VIII. Product Technical Support Offerings ------------------------------------------------------------- 57
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A. Dealer Support Requirements ------------------------------------------------------------------------------------57
B. Canon USA Support Offerings------------------------------------------------------------------------------------581. Canon USA Technical Support Center -------------------------------------------------------------------------582. Internet Support ------------------------------------------------------------------------------------------------------60
IX. Appendix---------------------------------------------------------------------------------------------------- 62A. Specifications ----------------------------------------------------------------------------------------------------------62
B. High Capacity Stacker-F1 Safety Notification ---------------------------------------------------------------70
C. Warranty -----------------------------------------------------------------------------------------------------------------711. Océ VarioPrint 110/120/135 – Canon Limited Warranty ---------------------------------------------------712. Océ CPR Drum Unit - Canon Limited Warranty--------------------------------------------------------------72
D. List of Tables -----------------------------------------------------------------------------------------------------------73
E. List of Figures----------------------------------------------------------------------------------------------------------74
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I. Product Overview and Configuration
A. Product Overview
The Océ (a Canon Group) VarioPrint 135/120/110 Series are Black & White(B&W) print devices that integrates the Océ VarioPrint DP line of printers withCanon finishing and accessory capabilities. Finishing and accessorycapabilities include: stapling, saddle finishing, hole punching, booklettrimming, high capacity stacking, document insertion, paper folding, scanning(B&W and color), and book binding.
As part of the VarioPrint DP Line, the VarioPrint 135/120/110 printers includethe Océ DirectPress technology that prints high-quality images consistentlyon a wide range of media. Océ DirectPress converts digital data into a tonerimage in a single step. This compact process is unaffected by temperature,static or humidity. Therefore this process offers a stable performance andquality without producing ozone or toner waste.
The Océ PRISMAsync Controller included with the Océ VarioPrint135/120/110 print devices enables the end-user to define media and colorsettings once and use them throughout the printing process. The OcéPRISMAsync Controller is capable of operating in both a Windows andMacintosh environment and handling multiple complex print jobs. TheOperator Panel allows the end-user to view and access job information,manage print jobs, monitor the status of print jobs, and monitor the status ofthe VarioPrint print device.
The VarioPrint 135/120/110 series includes the following configurations:
The VarioPrint 135, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 135 ipm (images per minute)
The VarioPrint 120, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 120 ipm
The VarioPrint 110, a Segment 6 device that prints and copies B&Wsheets at speeds of up to 110 ipm
The VarioPrint 135/120/110 series fit the light to mid production market andare intended for:
In-plant CRD facilities that need to maintain control over printing costs,quality, and turnaround time.
Commercial printers looking to expand their services and revenueopportunities, while offering customers exceptional print quality.
Print for Pay characterizes the core work of the Quick Print market asdefined by its typical document applications and outputs.
The VarioPrint 135/120/110 series are capable of communicating via theARCnet (Attachable Resource Computer Network) communication cable toconnect ARCnet compatible finishers and accessories to the VarioPrint mainengine. The ARCnet communication cable provides a reliable, efficientcommunication between the main unit and the accessories withoutcommunication delay through the long distances the many accessories maybe connected.
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Table 1 - Model Comparison Chart
Item VarioPrint 135 VarioPrint 120 VarioPrint 110
Maximum Print Speed(LTR)0F
1
Duplex Up to 135 ipm Up to 120 ipm Up to 110 ipm
Simplex Up to 120 ipm Up to 110 ipm Up to 100 ipm
First copy out time Up to 3.9 seconds (Simplex)
First print out time Up to 5.1 seconds (Simplex, ripped)
Scan Speed (BW/Color) (LTR, 300 dpi) 120/120 ipm (Simplex, Duplex)
Warm-Up Time2.5 - 4.5 minutes, depending on amount of toner in thecleaner
Power Requirements Main Engine 208-240V, 50/60Hz , 20A
Plug Type NEMA 6-20P
Resolution
Engine 600 x 2400 dpi
PrintPCL: 600 x 600 dpi (dots per inch) 125 Grey Levels)Adobe PostScript 3: 1,200 x 1,200 dpi, 600 x 2400 dpi(200 Gray Levels)
Copy 600 x 1,200 dpi (200 Grey Levels)
Registration +/- 0.5mm
Sleep Mode 38 W
RoHS Compliance YES
Operator Panel Standard
Toner YieldUp to 48,000 (LTR) impressions per bottle (at 6%coverage) (up to 96,000 (LTR) impression per package)(each package contains two toner bottles)
Paper Handling
Standard / Maximum Paper Capacity 4,000 / 8,600 sheets (LTR)
Maximum Paper Size 12” x 19.2”
Maximum Paper Weight Up to 110 lb bond cover (300 g/m²)
AvailablePaper SupplyOptions
Main Unit Paper Drawers(Standard)
up to 4,000 sheets (LTR)
e-PIM (Optional) up to 4,600 sheets (LTR)
MediaPlain, Transparency, Tabs, Self Adhesives, TexturedPaper, Die Cuts, Carbonless (NCR) Paper, Pre-printedpaper
1 Print speed may vary based on device configuration and job parameters such as Insert, Mixed Media, Mixplex job, etc.
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Table 1 – Model Comparison Chart (Continued)
Accessories and Finishing
Duplex Color Image Reader Unit-D1 Standard
Document Insertion Unit-F1 Optional
High Capacity Stacker-E12
Optional (Up to 2 units)
High Capacity Stacker-F1 Optional (Up to 2 units)
Finisher-AF13
Optional
Saddle Finisher-AF23
Optional
Booklet Trimmer-D14
Optional
Two-Knife Booklet Trimmer-A14, 5
Optional
Paper Folding Unit-F1 Optional
Puncher Unit-BQ1 Optional
System Connectivity
PRISMAsync Controller Standard
2 High Capacity Stacker-E1 includes one Stacker Dolly3 Finisher-AF1 and Saddle Finisher-AF2 cannot be installed simultaneously4 Saddle Finisher-AF2 must be installed5 Booklet Trimmer-D1 must be installed
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B. Configuration
Two components must be selected to order a VarioPrint product. The MainEngine Base Model Set and a license for the model speed. The model speedis available with or without the Printer Operation Care program enabled onthe device.
Note: All configurations shown are for reference purposes only and aresubject to change without notice. Please refer to the Dealer Price List on theISG Central Website for the most up-to-date Item Numbers.
Table 2 – Configuration
Item Item Number6
Configuration shown is Main Unit with Finisher-AF1, Puncher Unit-BQ1, Operator Panel andOperator Attention Light
VarioPrint DP Line Main Engine Base Model Set 6F
78116B004AA
Print Engine Standard Speed License
VarioPrint DP Line 135 Base License set with Printer Operation Care 7F
86071B008AA
VarioPrint DP Line 120 Base License set with Printer Operation Care8
6071B009AA
VarioPrint DP Line 110 Base License set with Printer Operation Care 8F
96071B010AA
VarioPrint DP Line 135 Base License set without Printer Operation Care 9F
106071B011AA
VarioPrint DP Line 120 Base License set without Printer Operation Care10
6071B012AA
VarioPrint DP Line 110 Base License set without Printer Operation Care 10F
116071B013AA
6 Item Numbers and Part Numbers are subject to change without notice.7 Includes: 2 x 1,500 sheet paper drawers, 2 x 500-sheet paper drawers, VarioPrint DP Line Main Engine, PRISMAsync
Controller, Operator Panel, Duplex Color Image Reader Unit-D1, one 208V/60 Hz power cord, VarioPrint DP-LINE InstallationKit and Starter Kit-C1.
8 Includes: VarioPrint DP Line Engine Base License, Scan to file/e-mail-C1 license, Scheduler-C1 license, PCL6 High Speed-C1license, Postscript 3/PDF High Speed-C1 license.
9 Includes: VarioPrint DP Line Engine Base License, Scan to file/e-mail-C1 license, Scheduler-C1 license, PCL6 StandardSpeed C1 license, Postscript 3/PDF Standard Speed-C1 license.
10 Includes: VarioPrint DP Line Engine Base License, Full Service Kit-A1 license, Scan to file/e-mail-C1 license, Scheduler-C1license, PCL6 High Speed-C1 license, Postscript 3/PDF High Speed-C1 license.
11 Includes: VarioPrint DP Line Engine Base License, Full Service Kit-A1 license, Scan to file/e-mail-C1 license, Scheduler-C1license, PCL6 Standard Speed-C1 license, Postscript 3/PDF Standard Speed-C1 license.
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Table 3 – Hardware Accessories
Hardware Accessory Options
Item Item Number6
External Paper Input Module-C1 Kit 8117B011AA
Covers NO EPIM-C1 6083B001AA
Duo Paper Tray-A1 8117B002AA
Finisher-AF1 2893B002AB
AF1 Kit-C111F
126087B001AA
Saddle Finisher-AF2 2894B002AB
Puncher Unit-BQ1 5580B002AA
Booklet Trimmer-D1 2898B001AC
Two-Knife Booklet Trimmer-A1 2827B002AA
High Capacity Stacker-E1 2876B002AC
Stacker Dolly-C1 2885B001AA
High Capacity Stacker-F1 7168B001BA
PowerLift for High Capacity Stacker-F1 5418B001AA
HCS-F1 end module cover 7168B008BA
Document Insertion Unit-F1 2886B002AA
Paper Folding Unit-F1 2888B001AC
Copy Control Device-C1 6079B001AA
Operator Attention Light-C1 6080B001AA
Section 508-1-C1 6086B001AA
Section 508-2-C1 6086B002AA
6 Item Numbers and Part Numbers are subject to change without notice.
12 Power cord provides power to the Finisher-AF1 from the Main Engine. The AF1 Kit-C1 can be installed when Finisher-AF1 isthe only finishing option in the configuration.
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Table 4 – Print Engine and Controller System Options
Print Engine and Controller System Options
Item Item Number6
DocBox-C1 5868B001AA
Color scan to file/e-mail-C1 5870B001AA
Remote User Interface-C1 5871B001AA
Multiple Queue-C1 5873B001AA
Streaming-C1 5874B001AA
Accounting-C1 5877B001AA
E-shredding-C1 5878B001AA
DP Link-C1 5876B001AA
KDK Link-C1 5880B001AA
Microsoft XPS Standard Speed-C1 5883B001AA
Microsoft XPS High Speed-C1 5886B001AA
Chinese Simpl PS3 Fonts-C1 5887B001AA
Chinese Trad PS3 Fonts-C1 5888B001AA
Japanese PS3 Fonts-C1 5889B001AA
Korean PS3 Fonts-C1 5890B001AA
Removable HD Kit-C1 6082B001AA
6 Item Numbers and Part Numbers are subject to change without notice.
Table 5 – Consumables
Consumables
Item Item Number6
Staple-N1 (For Finisher-AF1, Saddle Finisher-AF2) 1007B001AA
Staple-P1 (For Saddle Finisher-AF2) 1008B001AA
VarioPrint DP LINE POC Kit 5893B001AA
6 Item Numbers and Part Numbers are subject to change without notice.
Table 6 – Toner and Drum
Toner and Drum
Item Item Number6
VarioPrint DP-LINE Toner 6117B005AA
VarioPrint DP-LINE DRUM UNIT US 6013B001AA
6 Item Numbers and Part Numbers are subject to change without notice.
Océ VarioPrint 135/120/110 Service GuideRevision 3
II. Features, Accessories and Options
A. Features
1. Océ PRISMAsync Controller
The VarioPrint 135/120/110PRISMAsync controller. The PRISMAsuser to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable ofhandling multiple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, aHDDs, and 2 GB of memory.
Benefits of the Océ PRISMAsync Controller:
Fully integrated digital frontmanagement
Task-based and unified workflow for efficient resource allocation Media handling with media Efficient productivity with unique scheduling tool Considerable processing power Advanced intelligent color management for high
2. Operator Panel
The VarioPrint 135/120/110Super VGA highinterface that utilizes large ontechnician accessibility.
Océ VarioPrint 135/120/110
Service Guide
Features, Accessories and Options
PRISMAsync Controller
VarioPrint 135/120/110 Series is integrated with the OcéPRISMAsync controller. The PRISMAsync controller enables the enduser to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable of
iple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, a
GB of memory.
Benefits of the Océ PRISMAsync Controller:
Fully integrated digital front-end provides intuitive productionmanagement
based and unified workflow for efficient resource allocationMedia handling with media-driven operationEfficient productivity with unique scheduling toolConsiderable processing powerAdvanced intelligent color management for high-quality documents
Operator Panel
VarioPrint 135/120/110 Series is integrated with an Operator PanelA high-resolution TFT screen with a unique graphical user
utilizes large on-screen buttons. for end-user and servicetechnician accessibility.
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Series is integrated with the Océync controller enables the end-
user to define all media and color settings once and use them throughoutthe prepress and printing process. Capable of operating in both Windowsand Macintosh environments the PRISMAsync controller is capable of
iple complex color print jobs. The graphical user interfaceincludes a job scheduler to display every queued job, providing anoverview of work scheduled for the day. The Océ PRISMAsync controllerruns on a Windows 7 Operating System and 2 GHz processor, a 160 GB
end provides intuitive production
based and unified workflow for efficient resource allocation
quality documents
Series is integrated with an Operator Panel awith a unique graphical user
user and service
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The Operator Panel allows the end-user to view and access jobinformation, manage print jobs, monitor the status of print jobs, andmonitor the status of the VarioPrint. In addition, with the touch of a buttonthe end-user has the ability to stop the VarioPrint engine or place theengine into a sleep mode. The service technician has access to view andmanage system information.
The Operator Panel supports a USB interface for memory mediaintegration and device support. The DocBox-C1 license installed on thePRISMAsync controller provides operators with a comprehensive meansto store, group, edit and reprint jobs. The DropBox editing options are asubset of the PRISMAprepare job preparation software.
3. Operator Attention Light
The Optional Operator Attention Light is mounted on top of the VarioPrintand helps the end-user monitor the status of the VarioPrint from adistance.
The light’s colors match the printer status displayed on the dashboard ofthe Operator Panel.
Red - The machine has stopped. Operator attention is required. (i.e. arequired media type is not available or an error has occurred.)
Orange - The machine will stop soon (i.e. required media is low).Operator attention is required soon. The orange light illuminates whenthe machine reaches a specified warning time. The warning time can beset by the end-user in the “System” view of the operator panel.
Green - The machine is busy printing. Operator attention is not required. No color - The machine is idle. There are no jobs scheduled for printing.
4. USB Printing and Scan to USB
If a USB storage device is connected to the Operator Panel the ‘USBReady’ and ‘Scan to USB’ buttons are active. USB printing is available asa standard function. Scan-to-USB (as all scan-to-file functionality) isenabled when the Scan to File/E-mail-C1 license is installed.
5. Scan to File/E-mail-C1 License
A license, available as standard, to enable the end-user to scan B&Wdocuments to a file or scan B&W documents to e-mail.
6. Color Scan to File/E-mail-C1 License
An optional license to enable the end-user to scan color documents to afile or scan color documents to e-mail. The Scan to File/E-mail-C1License is required to install the Color Scan to File/E-mail-C1 license.
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7. DocBox-C1 License
The optionalcomprehensive means to store, group, edit and reprintoptions available in DoxBoxpreparation software.
When installed, the DocBoxwhich can support multiple jobs each. A DocBox (created with a uniquename) can be secures with a PIN(print jobs and sDocBox .
Basic features of the
Carry out advanced job preparation actions. Correct settings when the proof print is not co
the print quality or layout of a document. Combine analogue documents with digital documents. Store jobs that must be reprinted regularly
B. Accessory Options
1. Duplex Color Image
The Duplex Color Image Reader UnitScanner with an aUnit-D1 will scanresolution of 600
The Duplex Color Image Reader Unitipm and accepts originals in weights from 14g/m2).
2. External Paper Input Module
The External Paper Input Modulepaper module for thefour paper drawersPaper Drawershold up to 1,700 sheetsmaximum capacityVarioPrint 135/120/110 withcapacity of up to
Océ VarioPrint 135/120/110
Service Guide
C1 License
optional DocBox functionality provides operators with acomprehensive means to store, group, edit and reprint jobs
available in DoxBox are a subset of the PRISMAprepare jobpreparation software.
When installed, the DocBox–C1 license supports multiple DocBoxeswhich can support multiple jobs each. A DocBox (created with a uniquename) can be secures with a PIN. A DocBox can contain several Jobs
and scan jobs). Each job can be edited and stored within the
Basic features of the DocBox functionalities:
arry out advanced job preparation actions.orrect settings when the proof print is not correct, for example change
the print quality or layout of a document.ombine analogue documents with digital documents.tore jobs that must be reprinted regularly (examples: reports or books
ry Options
Duplex Color Image Reader Unit-D1
ex Color Image Reader Unit-D1 is a Single Pass Duplexwith an automatic document The Duplex Color Image Reader
will scan B&W or Color originals up to 11” x 17” at a maximumresolution of 600 dpi and has a capacity of 300 sheets.
x Color Image Reader Unit-D1 operates at speeds up toand accepts originals in weights from 14 – 80 lb cover (52
External Paper Input Module-C1
External Paper Input Module Deck-C1 (ePIM-C1)paper module for the VarioPrint 135/120/110 devices. Thefour paper drawers that will hold any supported media for thePaper Drawers 1 and 2 hold up to 600 sheets each and Tray
00 sheets each (@ 80 g/m2 all sheet sizes)maximum capacity of up to 4,600 sheets (@ 80 g/m2 all sheet sizes)VarioPrint 135/120/110 with an ePIM-C1 attached has a maximum
up to 8,600 sheets (@ 80 g/m2).
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operators with ajobs. The editing
are a subset of the PRISMAprepare job
C1 license supports multiple DocBoxeswhich can support multiple jobs each. A DocBox (created with a unique
. A DocBox can contain several Jobs). Each job can be edited and stored within the
rrect, for example change
reports or books).
a Single Pass DuplexDuplex Color Image Reader
originals up to 11” x 17” at a maximum
operates at speeds up to 120cover (52 – 216
C1) is an optional. The ePIM-C1 has
that will hold any supported media for the VarioPrint.00 sheets each and Trays 3 and 4
all sheet sizes) providing aall sheet sizes). The
attached has a maximum
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3. Duo Paper Tray-A1
The optional Duo Paper Tray-A1 for the ePIM-C1 replaces componentswithin Tray 3 and Tray 4 to increases the capacity of the paper trays to upto 3,300 sheets per tray (@ 80 g/m2 LTR).
An ePIM-C1 with a Duo Paper Tray-A1 installed in Tray 3 and Tray 4 hasa maximum capacity of up to 7,800 sheets (@ 80 g/m2). The VarioPrint135/120/110 with an ePIM-C1 attached (utilizing a Duo Paper Tray inTray 3 and Tray 4) has a maximum capacity of up to 11,800 sheets (@80 g/m2).
Notes:
1. One (1) Duo Paper Tray-A1 supports one (1) paper tray2. When the Duo Paper Tray-A1 is installed, only Letter size sheets can
be used in the tray.3. Once a paper tray has been converted using the Duo Paper Tray-A1,
the Paper tray cannot be converted back to use multiple size sheets.4. The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 to
use the Duo Paper Tray-A1.
4. Finisher-AF1 and Saddle Finisher-AF2
The Finisher-AF1 and Saddle Finisher-AF2 stack up to 5,000 sheets(3,000 LTR for upper tray and 2,000 LTR for lower tray) and supportspaper weights of 52-300gsm. The Saddle Finisher-AF2/Finisher-AF1staples up to 100 sheets with cut staples.
The Saddle Finisher-AF2 includes Saddle Stitch Booklet Finishing forbooklets of up to 25-sheets (up to 100 pages).
These Finishers have the ability to V-fold up to 5-sheets without the useof staples. With the Puncher Unit-BQ1 installed in the Saddle Finisher-AF2/Finisher-AF1, 2-hole and 3-hole punch capability is added to thefinisher. The Saddle Finisher-AF2 and Finisher-AF1 cannot be installedat the same time.
5. Puncher Unit-BQ1
The Puncher Unit-BQ1 provides 2-hole and 3-hole punch capability forpaper stocks from 14 lb Bond to 73 lb Cover. This option supports 2-hole punch for LGL and LTR-R paper and 3-hole punch for 11" x 17" andLTR. The Puncher Unit-BQ1 is installed internally within the Finisher-AF1or Saddle Finisher-AF2. The finisher’s paper path has sensors to detectthe sides of paper for accurate hole punching.
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6. High Capacity Stacker
The High Capacity Stackerdevice provideslarge size paper or up to 10,000 sheets of Letter sized paper are stackedas two rows on the Stacker Dolly
The High Capacity Stackeron top. The Stacker neatly stacks all supported stock on the removableStacker Dolly-transport large amounts of output to offstackers may be connected at the same timesheets to up to 20,000 sheets.
7. High Capacity Stacker
The High Capacity Stackerto 6,000 sheets (LTR (80 g/mTray and up to 3,000 shsheets located on
Prints from the Main Unit arestack tray. The completed stack is automaticallyan external eject tray, wherestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.
Up to two (2) stackers may be connected at the same time,the number of sheets to up to 12,000 sheets.
An optional Document Finishing Device (DFD) interface allows the HighCapacity Stacker to connectDFD will allow the Main Unit to communicate with theto improve efficiency, productivity and reduce jams and errors betweenthe Main Unit and the finishers. Supportedavailable separately.
The optional PowerLift is a battery powered device for lifting and movingpaper stacks from the
Océ VarioPrint 135/120/110
Service Guide
High Capacity Stacker-E1 / Stacker Dolly-C1
The High Capacity Stacker-E1 option for the VarioPrint 135/120/110provides users large stacking capabilities. Up to 5,000 sheets of
large size paper or up to 10,000 sheets of Letter sized paper are stackedas two rows on the Stacker Dolly-C1 inside the Stacker.
The High Capacity Stacker-E1 includes a 1,000 sheet proof tray locaon top. The Stacker neatly stacks all supported stock on the removable
-C1. This rolling removable dolly makes it simple totransport large amounts of output to off-line finishing devices. Twostackers may be connected at the same time increasing
to up to 20,000 sheets.
High Capacity Stacker-F1
The High Capacity Stacker-F1 provides large stacking capabilities of upto 6,000 sheets (LTR (80 g/m2)) (up to 3,000 sheets on the internal StackTray and up to 3,000 sheets on the external Eject Tray) with up to
located on a Top Tray.
from the Main Unit are stacked up to 3,000 sheetsstack tray. The completed stack is automatically ejected from the unitan external eject tray, where an operator can collect thestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.
stackers may be connected at the same time,e number of sheets to up to 12,000 sheets.
Document Finishing Device (DFD) interface allows the HighCapacity Stacker to connect with select third-party (OEM) finishers.DFD will allow the Main Unit to communicate with the thirdto improve efficiency, productivity and reduce jams and errors betweenthe Main Unit and the finishers. Supported third-party finishers will beavailable separately.
ptional PowerLift is a battery powered device for lifting and movingfrom the Eject Tray of the High Capacity Stacker
/110 Service Guide
January 2013Page 11
VarioPrint 135/120/110users large stacking capabilities. Up to 5,000 sheets of
large size paper or up to 10,000 sheets of Letter sized paper are stacked
E1 includes a 1,000 sheet proof tray locatedon top. The Stacker neatly stacks all supported stock on the removable
This rolling removable dolly makes it simple toline finishing devices. Two
ncreasing the number of
F1 provides large stacking capabilities of up(up to 3,000 sheets on the internal Stack
eets on the external Eject Tray) with up to 200
,000 sheets on the internalejected from the unit to
an operator can collect the stack. Thestacker can continue to receive prints on the internal Stack Tray while theEject Tray is extended waiting for an operator to collect the stack.
stackers may be connected at the same time, increasing
Document Finishing Device (DFD) interface allows the Highparty (OEM) finishers. The
third-party finisherto improve efficiency, productivity and reduce jams and errors between
finishers will be
ptional PowerLift is a battery powered device for lifting and movingHigh Capacity Stacker-F1 to a
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work surface or an off-line finishing device. The PowerLift includesspecially designed pallets for placing the stack on a work surface. ThePowerLift has a maximum lifting weight of up to 175 lb.
Notes:
1. The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 touse the High Capacity Stacket-F1.
2. The High Capacity Stacker-F1 and the High Capacity Stacker-E1cannot be installed at the same time.
3. To sell the High Capacity Stacker-F1 and receive technical support,the Servicing Dealer must have at least two (2) Service Technicianscomplete the online update course for the High Capacity Stacker-F1.Refer to the Canon USA e-Support Training Center for details.
IMPORTANT
Canon USA highly recommends that service technicians provideadministrators/operators with safety instructions using the "ImportantNotification of High Capacity Stacker-F1" sheet (See Appendix). Thenotification sheet is included with the High Capacity Stacker-F1 and isavailable in the Service Manual.
8. Paper Folding Unit-F1
The Paper Folding Unit-F1 enables the user to Z-fold, C-fold, Zigzag-fold,and Double Parallel-fold paper for businesses that require letters,invoices, or brochures to be folded. The Paper Folding Unit-F1 is installedin before the Saddle Finisher-AF1/Finisher-AF2.
9. Document Insertion Unit-F1
This Document Inserter Unit-F1 provides users the ability to insert pre-printed cover sheets or insert sheets for binding. There is an upper trayand a lower tray with each having a capacity of up to 200 sheets. TheDocument Insertion Unit-F1 supports Plain Paper, or Tab paper, paperweights of 14 lb bond to 110 lb cover and a paper size of 7.2” x 7.2” to13”x19.2”. This unit can be installed with both the Finisher-AF1 andSaddle Finisher-AF2.
Note: productivity will slow down while using this accessory.
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10. Booklet Trimmer-D1
This accessory attaches to the Booklet Tray of the Saddle Finisher-AF2and provides front trimming of saddle-stitch bookbinding jobs. TheFinisher-AF2 can trim up to 100 pages (approximately 25 sheetsquartered) to deliver a flush, even edge. Once the booklets are trimmed,they are delivered to an output tray through a conveyor belt, with aloading capacity of up to 30 books (equivalent to 750 two-sided pages).
11. Two Knife Booklet Trimmer-A1
When the optional Booklet Trimmer-D1 is attached to the optional Two-Knife Booklet Trimmer-A1 users can trim the front edge and top/bottomedges of saddle-stitched prints for a neat output.
C. System Options
1. Océ PRISMAprepare
The optional Océ PRISMAprepare is a job preparation client applicationfor document make-ready. PRISMAprepare can be used to collect andcombine PDF documents from a variety of digital and analog sources intoone document. PRISMAprepare can be used to clean up pages fromdigital or hard copy sources, enhance documents, assign mediaattributes, create inserts, or optimize image color brightness andsaturation.
PRISMAprepare allows the end-user to preview the preparation processon screen, eliminating the need for hard copy proofing. The integratedcolor management capabilities enable the end-user to modify colorbrightness and saturation, replace, change or modify colors and accessPANTONE Matching System and HKS12F
13 spot color libraries.
PRISMAprepare is device-independent. The end-user can print PDF filesto any device.
Adobe Acrobat Version 9 or Version 10 must be installed on eachPersonal Computer (PC) that will utilize a license of OcéPRISMAprepare.
13 HKS is an abbreviation of three German color manufacturers: Hostmann-Steinberg Druckfarben, Kast + Ehinger Druckfarben,and H. Schmincke & Co.
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2. Océ PRISMAaccess
The optional Océ PRISMAaccess is a job submission and printmanagement application for a print shop or print room. The OcéPRISMAaccess job submission and print management applicationenables end-user customers to submit jobs to a print room directly fromtheir desktops via a web interface, downloadable driver or e-mail.Communication features include automated e-mail notification and apersonalized overview of jobs in production to update the end-usercustomer on the status of orders.
Adobe Acrobat Version 9 or Version 10 must be installed on each PC thatwill utilize a license of Océ PRISMAaccess.
3. Remote User Interface-C1
The Remote User Interface license enables the end-user to access thestatus window of the Océ PRISMAsync controller remotely from anycomputer in the same network. The remote viewer is accessed by typing‘http://[printer name or IP address]/remoteinfo’ in the address bar of aninternet browser. The remote information provided includes:
The current engine status, displaying the same status bar visible on theOperator Panel.
A fixed timeline of 30 minutes with a moving bar below showing the timeleft for all scheduled print jobs to be finished.
D. Security Options
1. E-shredding-C1
The E-shredding software license allows the end-user to securely erasejobs from the VarioPrint 135/120/110 Series and the Océ PRISMAsynccontroller. This prevents unauthorized people from accessing deletedjobs. This functionality is interesting for government institutions, law firmsand other customers with an increased demand for data security.Available erase options within e-shredding are:
Gutmann - All jobs on the VarioPrint 135/120/110 Series and the OcéPRISMAsync controller are erased in 35 overwrite passes.
US DOD 5220.22m, 8-306.d - All jobs on the VarioPrint 135/120/110Series and the Océ PRISMAsync controller are erased in three (3)overwrite passes.
Custom - The end-user can define the number of overwrite passesmanually.
Note: e-shredding will impact product performance. Depending onthe e-shredding settings (number of overwrites) and thecomplexity of the processed job data, an impact of 10% to 40%can be expected on product performance.
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2. Removable HD Kit-C1
The optional Removable HD Kit-C1 provides the end-user with the abilityto physically remove the Hard Drive from the PRISMAsync Controller.This option provides another layer of data security for governmentagencies and corporate enterprises that need to ensure that data storedon the hard disk is physically secured when the unit is not in use.
Customers with concerns about data security may want to considerhaving a Removable HD Kit-C1 available that only contains the machinesystem software. The technician would utilize this HDD duringmaintenance visits.
Note: The VarioPrint 135/120/110 requires PRISMAsync Firmware 2.4 touse the Removable HD Kit-C1.
E. Remote Support Services
1. imageWARE Remote
imageWARE Remote is a service available from Canon U.S.A., Inc.(Canon USA), to optimize the billing and service workflow of Canon, Océand third party devices managed by dealerships. This service enablesdealerships to anticipate service needs of the VarioPrint and track billinginformation without the need to send a service technician on-site.imageWARE Remote is available to servicing dealers at no charge.
To utilize imageWARE Remote with the VarioPrint series the customermust install the Canon imageWARE Enterprise Management Console13F
14
application and the Remote Diagnostic System Plug-in add-on applicationto a server in the customer’s network. The applications must also haveaccess to the internet.
The Remote Diagnostic System Plug-in retrieves meter readings andsupplies usage data (for toner) from the VarioPrint 135/120/110 devicesand sends the data to the imageWARE Remote Universal Gateway(UGW) server. The plug-in can also be used to register devices to theUGW.
The servicing dealer can view and/or download meter reading andsupplies usage data (as a Comma Separated Value file) from the UGWweb portal. Additionally, meter reading and supplies usage data can bedownloaded directly to the back-end database of the servicing dealerusing the imageWARE Remote integration applications (for e-automateand OMD Vision).
The imageWARE Enterprise Management Console and the RemoteDiagnostic System Plug-in are available at no charge from the Canon e-Support Center Website.
See the imageWARE Remote Software Solutions Guide andimageWARE Enterprise Management Console Software Solutions Guidefor more details.
14 imageWARE Enterprise Management Console is a web-based network device management utility that enables centralizedinstallation and management of Canon and non-Canon network devices.
Océ VarioPrint 135/120/110 Service GuideRevision 3
2. Océ Remote Services
Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ RemoteServices requires a lice
Océ Remote Services is not available at this time.evaluating the capabilities of Océ Remote Services fordealer service organizations.
F. Customer Expectations Document
Canon USA offers Dealers a Customer Expectatifeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their presale, and pre-installation planning process to potential customers to helpclarify the requirements and responsibilities associated with owning andoperating an VarioPrint 135/120/110 device.
Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with theinformation in the Customer Expectations Document prior to making theirpurchase.
Each model in the series will have its own Customer Expectations Documentand can be found on the Canon USA e
G. Media Handling Guidelines
A Media Guide with detailedfor download frominformation such as:
Acceptable paper Paper specifications Acceptable storage and print cond
CAUTION
If non-recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printingsystem (including the drumcan seriously deteriorate. This can result in increased downtime andadditional service costs. To ensure optimal performance on preprinted media,access the preprinted media guidelines
15 VarioPrint DP-LINE DRUM UNIT US. Part Number 6013B001A
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Service Guide
Océ Remote Services
Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ Remote
requires a license to activate.
Océ Remote Services is not available at this time. Canon USA isevaluating the capabilities of Océ Remote Services fordealer service organizations.
Customer Expectations Document
Canon USA offers Dealers a Customer Expectations Document that containsfeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their pre
installation planning process to potential customers to helpthe requirements and responsibilities associated with owning and
operating an VarioPrint 135/120/110 device.
Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with the
tion in the Customer Expectations Document prior to making their
Each model in the series will have its own Customer Expectations Documentand can be found on the Canon USA e-Support website.
Media Handling Guidelines
with detailed information on recommended mediafrom the ISG Central Website. The Media Guide includes
such as:
Acceptable paperPaper specificationsAcceptable storage and print conditions
recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printingsystem (including the drum14F
15) may occur, or the digital printing performanceeriously deteriorate. This can result in increased downtime and
additional service costs. To ensure optimal performance on preprinted media,preprinted media guidelines available at the ISG Central
LINE DRUM UNIT US. Part Number 6013B001AA
/110 Service Guide
January 2013Page 16
Océ Remote Services are embedded remote functions for the OcéVarioPrint 135/120/110 devices to provide the servicing dealer withdiagnostics, device meter readings and software updates. Océ Remote
Canon USA isevaluating the capabilities of Océ Remote Services for future use in
ons Document that containsfeatures and capabilities of the Canon VarioPrint 135/120/110 device. Thisdocument was developed to assist Canon USA dealers as part of their pre-
installation planning process to potential customers to helpthe requirements and responsibilities associated with owning and
Canon USA recommends that customers interested in purchasing theVarioPrint 135/120/110 device have, and familiarize themselves with the
tion in the Customer Expectations Document prior to making their
Each model in the series will have its own Customer Expectations Document
information on recommended media is availableMedia Guide includes
recommended ink or drying powder, not suitable for digital printing, isused to create preprinted media, damage to important parts of the printing
) may occur, or the digital printing performanceeriously deteriorate. This can result in increased downtime and
additional service costs. To ensure optimal performance on preprinted media,ISG Central Website.
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III. Printer Operation Care
A. Overview
The Printer Operation Care (POC) program for the Océ VarioPrint135/120/110 products enables the customer to perform limited service on theOcé VarioPrint 135/120/110 products. In addition to changing toner, the end-user operator is able to replace the separation feed rollers, heat exchangefoil, and the spiral cleaner as required based on the part life and service alertsdisplayed on the Operator Panel. Canon USA, highly recommends utilizingthe POC program as a method to maintain machine uptime and reduceservice technician labor costs. See the Suggested Maintenance AgreementRates Section for details.
B. Program Benefits
The POC program provides an opportunity to increase customer satisfactionwith the VarioPrint 135/120/110 series by providing customers with greatercontrol over machine uptime and productivity.
Active maintenance by the customer benefits the service organization byreducing work and travel time for the service technician. A reduction in laborand travel will enable the service technician to focus on other machines thatmay require greater attention and time.
C. Program Utilization
The customer has the option to purchase the Océ VarioPrint 135/120/110products configured with the POC program or to purchase the Océ VarioPrint135/120/110 products configured without the POC program. There are sixpackages available (see Configuration, page 4):
VarioPrint 135 with Printer Operation Care VarioPrint 120 with Printer Operation Care VarioPrint 110 with Printer Operation Care VarioPrint 135 without Printer Operation Care VarioPrint 120 without Printer Operation Care VarioPrint 110 without Printer Operation Care
1. POC Program Enabled
A VarioPrint 135/120/110 purchased with the POC program, does notrequire additional software. If the servicing dealer and customer chooseto perform POC, the customer must order the VarioPrint DP LINE POCKit-A1 (available for purchase). The kit contains the three (3) POCprogram parts and two (2) tools required for the POC program (see(Table 5, Page 21). The servicing dealer as part of the ServiceMaintenance Agreement should provide additional parts.
Should the servicing dealer and/or customer choose to suspendutilization of the POC program, either temporarily or permanently (makingthe service technician responsible for all of the required service), CanonUSA recommends that the operator be instructed to contact the servicingdealer when a POC program action (excluding Standard Program Alerts)is required. Additionally Canon USA recommends that the servicing
Océ VarioPrint 135/120/110 Service GuideRevision 3
dealer limit access torestricting access at the customer site or removing the OperatorReplaceable Parts from the customer site.can resume the POC program
CAUTION
Not utilizing the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See theSuggested Maintenance Agreementdefined. for details.
2. POC Program
The VarioPrint 135/120/110 may be purchased withthe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacementinstructions are concealed from the operator.Disabled Functions
CAUTION
If the VarioPrintprogram cannot
Not utilizing the POC programservice visits by the service technician and higher labor costs.Suggested Maintenance Agreementnot defined.
D. Training
The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The CustomerTraining Guide available from the LeaSupport contains information for the dealer tooperation of the VarioPrint as well as the POC program serviceresponsibilities. The interactive user manualutilized as POC training material.
E. Procedure
When maintenance is required for the VarioPrint 135/120/110Operator Panel dashboard will display a colored maintenance iconMaintenance Icon (Tableprogram action is requiredActions, page 19). The operator will need to click on the Maintenance Icon toreplace parts or perform minor service. A VarioPrint purchased without thePOC program will display the message 'Call Service' after the operatorselects a maintenance action.
The Operator Panel displays ipart replacement processManual includes instructions that the operator may reference.
Océ VarioPrint 135/120/110
Service Guide
dealer limit access to the Operator Replaceable Parts from operator byrestricting access at the customer site or removing the Operator
Parts from the customer site. With this option, the operatorcan resume the POC program in the future with little difficulty.
the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See theSuggested Maintenance Agreement Section, Page Error! Bookmark not
r details.
Disabled
The VarioPrint 135/120/110 may be purchased with a license to disablethe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacement
ctions are concealed from the operator. See theDisabled Functions, Page 21 for details.
VarioPrint is purchased with the POC program disabledcannot be added at a later time.
Not utilizing the POC program may result in an increase to the number ofservice visits by the service technician and higher labor costs.Suggested Maintenance Agreement Section, Page Error! Bookmarknot defined. for details.
The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The CustomerTraining Guide available from the Learning Management System on
contains information for the dealer to guide the customer in theoperation of the VarioPrint as well as the POC program service
he interactive user manual available for the usertraining material.
When maintenance is required for the VarioPrint 135/120/110Operator Panel dashboard will display a colored maintenance iconMaintenance Icon (Table 3)). The maintenance Icon will indicate
action is required and when it is required (see. The operator will need to click on the Maintenance Icon to
ce parts or perform minor service. A VarioPrint purchased without thePOC program will display the message 'Call Service' after the operatorselects a maintenance action.
The Operator Panel displays instructions that guide the operator through thelacement process and minor service. In addition, the interactive User
Manual includes instructions that the operator may reference.
/110 Service Guide
January 2013Page 18
from operator byrestricting access at the customer site or removing the Operator
With this option, the operatorwith little difficulty.
the POC program will result in an increase to the number ofservice visits by the service technician and higher labor costs. See the
Error! Bookmark not
a license to disablethe POC program. With this option, the service technician is responsiblefor all of the required service. The proactive alerts and part replacement
POC Program
urchased with the POC program disabled, the POC
result in an increase to the number ofservice visits by the service technician and higher labor costs. See the
Error! Bookmark
The servicing dealer is responsible for the implementation and delivery oftraining to the operator prior to starting the POC program. The Customer
rning Management System on e-guide the customer in the
operation of the VarioPrint as well as the POC program serviceavailable for the user can be
When maintenance is required for the VarioPrint 135/120/110 device, theOperator Panel dashboard will display a colored maintenance icon (see
ce Icon will indicate when a POC(see POC Program
. The operator will need to click on the Maintenance Icon toce parts or perform minor service. A VarioPrint purchased without the
POC program will display the message 'Call Service' after the operator
the operator through theIn addition, the interactive User
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Table 7 – Maintenance Icon
Icon Description
Maintenance is required soon. It is advised to start maintenance as soon aspossible.
Maintenance is required now. The printer stops. The required maintenancemust be carried out before printing can resume.
F. POC Program Actions
The following table shows the tasks the operator is responsible for when thePOC program is utilized.
Table 8 – POC Actions
POC itemEstimated Life
(copies/prints15 F
16)
Remarks
Replace the Spiral Cleaner 500,000
Canon USA recommends replacingthe Spiral Cleaner when themachine is cool (at the start ofday/shift).If the machine is warm the operatorand/or Technician must use heatresistant gloves
Replace the Separation Rollers 500,000One kit for the main unit, which fitsin the four (4) paper drawers.
Replace the Heat Exchange Foil 2,000,000The Estimated Yield is reducedwhen using Coated16F
17media.
Replace the Flip Rings 1,000,000Replace the Flip Rings on the HighCapacity Stacker-F1
Remove sheets from heatexchanger
As Necessary
Remove sheets from warm process
Adjust size bulk trays
Registration adjustment
Fattening adjustment
Print quality test
Manual media registrationadjustmentSaddle finisher stitch and foldpositionSaddle finisher multi half foldposition
Folder tri fold in position
Folder tri fold out position
Folder double parallel fold position
Folder z fold position
16 Value is based on LTR sized paper. Estimated average values in the field, based on data from supplier. Data is subject tochange depending upon many factors including, without limitation, monthly copy volume, environment, type of image printedand customer handling of the equipment.
17 When the paper drawer media type is set to "coated media” (using the settings editor) the counter for the Heat Exchange Foilswill increment by a factor of four (4) for every sheet of coated media used. Plain paper increments the Heat Exchange Foilscounter by a factor of one (1) for every sheet of plain paper used.
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Table 8 – POC Actions (Continued)
POC itemEstimated Life
(copies/prints16
)Remarks
PB cover position
As Necessary
PB glue amount
Separation enhancer
Media registration adjustment
Drum clean procedure
Cleaning z-sensor
Clean the scanner sensor
16 Value is based on LTR sized paper. Estimated average values in the field, based on data fromsupplier. Data is subject to change depending upon many factors including, without limitation,monthly copy volume, environment, type of image printed and customer handling of the equipment.
G. Operator Replaceable Parts
Operator Replaceable Parts (the separation feed rollers, heat exchange foil,and spiral cleaner) are service parts selected specifically for the Operator toreplace. The Operator Replaceable Parts may be stored at the customer sitefor quick access and replenished regularly by the servicing dealer based onthe monthly print/copy volumes of the VarioPrint 135/120/110.
Canon USA parts recommendations:
Operator Replaceable Parts stored at the customer location should beplaced in a locked cabinet that only the service technician and theoperator have access to.
All Operator Replaceable Parts that have been replaced should beretrieved by the servicing dealer to verify that the part was in fact ready tobe replaced and to properly dispose of the parts.
The VarioPrint DP LINE POC Kit-A1 (available for purchase) includes aninitial supply of operator replaceable parts and tools required for the operatorto use during part replacement. The tools include gloves (required whenreplacing the spiral cleaner) and a socket wrench.
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Table 9 – The VarioPrint DP LINE POC Kit-A1
PartEstimated Life
(copies/prints16
)Remarks
Separation Feed Rollers 500,000One kit for the main unit fits in the four (4)paper drawers.
Heat Exchange Foil 2,000,000The Estimated Yield is reduced when usingCoated17F
18media.
Spiral Cleaner 500,000
Canon USA recommends replacing the SpiralCleaner when the machine is cool (start ofday/shift).If the machine is warm the operator and/orTechnician must use heat resistant gloves
Replace the Flip Rings 1,000,000Replace the Flip Rings on the High CapacityStacker-F1
Tools
Gloves Required when removing the Spiral Cleaner
Socket wrench16 Value is based on LTR sized paper. Estimated average values in the field, based on data from
supplier. Data is subject to change depending upon many factors including, without limitation,monthly copy volume, environment, type of image printed and customer handling of the equipment.
H. POC Program Disabled Functions
The VarioPrint 135/120/110 devices purchased without the POC programdoes not display POC alerts on the Operation Panel for the Operator. Theservice technician is responsible for part replacement and adjustments aspart of regular service or corrective maintenance. A VarioPrint 135/120/110purchased with the POC program disabled, the POC program cannot beadded later.
1. Standard Program Alerts
Regardless of the POC program status (available or concealed), standardalerts will continue to be displayed which will need action taken by theOperator as part of corrective maintenance.
Table 10 – Standard Program Alerts
POC ActionOperator Panel
DialogueRemarks
Replace Spiral Cleaner
Call service
A maintenance icon will appear onthe Operator Panel. When clickedthe operator is instructed callservice. The service technicianreplaces the part as part of regularservice or corrective maintenance
Replace the Fuser Belt
Separation Enhancer
POC dialogue
The operator will always see amaintenance icon on the OperatorPanel which when clicked willinstruct the operator to take actionsnecessary as part of correctivemaintenance.
Media Registration Adjustment
Drum Clean Procedure
Cleaning Z-Sensor
Clean The Scanner Sensor
18 When the paper drawer media type is set to "coated media” (using the settings editor) the counter for the Heat Exchange Foilswill increment by a factor of four (4) for every sheet of coated media used. Plain paper increments the Heat Exchange Foilscounter by a factor of one (1) for every sheet of plain paper used.
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2. Enabling Individually POC Program Functions
A VarioPrint 135/120/110 purchased without the POC program can haveindividual POC program actions enabled at the discretion of the servicingdealer. From the Operator Panel the service technician would need toclick the System button > Maintenance button > Go to Service Mode(wrench icon) button > POC Configuration button (from the ConfigurationSettings).
Figure 1 – Service Mode
The POC Configuration provides the service technician with the ability toenable POC actions selectively for the operator. After enabling a POCaction all alerts (the maintenance icon), the POC actions and instructionsare available to the operator. It is the responsibility of the servicing dealerto train the operator as well as provide the necessary tools and OperatorReplaceable Parts, which may include the VarioPrint DP LINE POC Kit-A1. POC actions can be enabled from the POC configuration.
POC actions that can be enabled from the POC configuration
Replace the spiral cleaner
Replace the separation rollers
Replace the heat exchange foils
Remove sheets from the heat exchanger
Remove sheets from the warm process
Adjust size bulk trays
Registration adjustment
Fattening adjustment
Print quality test
Manual media registration adjustment
Saddle finisher stitch and fold position
Saddle finisher multi half fold position
Folder tri fold in position
Folder tri fold out position
Folder double parallel fold position
Folder z fold position
PB cover position
PB glue amount
High Capacity Stacker Flip Ring
High Capacity Stacker Remove Sheets (Use Tool)
High Capacity Stacker Remove Sheets
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I. Service Contract Considerations
The servicing dealer is responsible for the implementation of the POCprogram. It is highly recommended that any Service Contract or ServiceContract amendments involving the POC program include the followingprovisions:
The customer to maintain an authorized Operator(s) for all shifts wherethe POC program will be implemented
A storage location for Operator Replaceable Parts at the customerlocation. The storage location should be locked accessible by only theoperator and service technician.
Training: Training fees if the servicing dealer decides to charge the customer for
operator training Training for new operators and additional Key Operators Refresher training for the operator if performance is below a satisfactory
level Contact protocol between the Key Operator and the service technician Safety disclaimers to protect the dealer in the event an operator or an
unauthorized user is injured while servicing the machine Fees should the machine require extensive service due to the action (or
inaction) by the operator or an unauthorized operator Provisions to protect the servicing dealership by suspending or canceling
the POC program if the agreed provisions for operator activity, partsusage, maintenance procedures and safety are not adhered to (someexamples are below): The operator not performing assigned maintenance properly or at the
recommended service intervals Damages to the machine due to unauthorized maintenance/service The machine is maintained/serviced by anyone other than the authorized
operator or the servicing dealer Service Technician Abuse to the machine(s) Abuse of the Operator Replaceable Part inventory (using new parts
prematurely or damaging parts). The Key Operator does not use parts supplied by the servicing dealer
(purchased from Canon Aftermarket) The customer cannot maintain an authorized operator
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J. Operator Safety
Customer safety is of the highest priority and concern when using the POCprogram. While performing service, safety guidelines are very important tofollow. Safety Guidelines cover three specific areas:
1. Personal Safety
Each Operator is ultimately responsible for his or her own personalsafety. To minimize personal risk of injury, the operator must follow theguidelines below at all times while conducting operator maintenance:
Take notice of all posted Safety Labels outside and inside of themachine.
Follow all instructions when replacing parts. Always wear heat resistant gloves when replacing the Spiral Cleaner. Use correct lifting techniques. Use two (2) or more people to lift weights
of more than 50 lb (22.7 kg). Remove loose clothing and jewelry. Proper footwear is recommended when lifting equipment. Do not eat, drink or smoke near the equipment. Clean hands after contact with toner. Do not touch your eyes if toner is
on your hands. Do not wash or use hot water to remove toner from clothing. Doing so
can fuse the toner into the fabric. Quickly vacuum (using an approvedvacuum for toner pickup) or brush the affected clothing with light strokes.
Some surfaces are hot and require a wait time to allow the area to coolbefore service.
2. Equipment Safety
When powering down the VarioPrint, Service Technicians or trainedOperators should always power off the system from the power buttonlocated on the top of the VarioPrint near the base of the Operator Panel.
When working inside the machine, take special care to:
Avoid contact with sharp edges. Pay special attention when two or more persons are performing
maintenance on the VarioPrint. Make sure all personnel are clear when starting the machine.
3. Tool Safety
Key Operators performing customer maintenance must be familiar withthe use of basic tools such as wrenches, screwdrivers, clean wipes, andcotton swabs. The following guidelines must be followed at all times tominimize and prevent accidents:
Keep tools clean and neatly stored when they are not in use. Discard broken tools. Do not use them. Prevent tools and parts from falling into the equipment. Use the correct tool to repair or adjust the equipment. Use the tool in the way it was intended to be used.
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IV. Dealer Sales/Service Authorization
To become authorized and maintain authorization to service a VarioPrint135/120/110 device, each Authorized Dealer location must have at least:
One (1) field service manager who has completed the Océ VarioPrint FieldService Manager Readiness Meeting
Two (2) service technicians who have successfully completed the VarioPrint135/120/110 Training Program and received certification
Canon USA highly recommends at least one (1) system engineer per servicelocation
V. Educational Training
A. Overview
Canon Educational Services is pleased to announce availability of the OcéVarioPrint DP-Line Blended Learning Program.
With VarioPrint 135/120/110 products a “Break Fix”, service methodology hasbeen developed to increase your profitability by reducing part and labor costs.The VarioPrint 135/120/110 products run the diagnostics themselves andprovide a symptom or error code so the technician can replace an assembly.The goal of the Océ VarioPrint DP-Line Blended Learning Program is to alignourselves with this service and maintenance approach to make it successful.As a result, this training program is different from previous Canon USAtraining the service technicians may have attended. There will be morehands-on labs and less lecture and theory. Service technicians are notrequired to know information they have used in the past, such as measuringvoltages or troubleshooting at the component level, since the machinesperforms the diagnostics.
B. Certification
1. Océ VarioPrint DP-Line
Each dealership is required to have a minimum of two (2) technicianssuccessfully complete the Océ VarioPrint DP-Line Blended LearningProgram and pass the final assessment exam to sell this product.
Certification includes the VarioPrint 135/120/110 products
2. Océ VarioPrint DP-Line Accessories
Each dealership is required to have a minimum of two (2) technicianssuccessfully complete the Océ VarioPrint DP-Line Accessories BlendedLearning Program, and pass the final assessment exam to sell theaccessories.
Technicians who have successfully completed the imagePRESS C7000Series Training Program or the imagePRESS 1135 Series Trainingprogram will be auto certified on these accessories, as they areequivalent.
Océ VarioPrint 135/120/110 Service GuideRevision 3
3. Service Manager Training
Each dealership is reManager complete the Océ VarioPrint Field Service Manager ReadinessMeeting.
Figure 2 - Océ VarioPrint DP
C. Learning Path
The Océ VarioPrint DPprogram that will educate the student in all areas of the new service approachfor the VarioPrint 135/120/110 productsthe VarioPrint 135/120/110 products
Océ VarioPrint DPService Manager per dealership required)
Océ VarioPrint DPper dealership required)
Océ VarioPrint DPdealership required)
Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need toattend the Océ VarioPrint DP
Océ VarioPrint 135/120/110
Service Guide
Service Manager Training
ealership is required to have at minimum of one (1)Manager complete the Océ VarioPrint Field Service Manager Readiness
arioPrint DP-Line Learning Path
The Océ VarioPrint DP-Line Blended Learning Program is a comprehensiveprogram that will educate the student in all areas of the new service approach
the VarioPrint 135/120/110 products. There are three course offerings forVarioPrint 135/120/110 products:
Océ VarioPrint DP-Line Field Service Manager Readiness Meeting (oneService Manager per dealership required)Océ VarioPrint DP-Line Field Technician Course (two service techniciansper dealership required)Océ VarioPrint DP-Line Accessories Course (two service technicians per
ship required)
Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need toattend the Océ VarioPrint DP-Line Accessories Course.
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(1) Field ServiceManager complete the Océ VarioPrint Field Service Manager Readiness
is a comprehensiveprogram that will educate the student in all areas of the new service approach
. There are three course offerings for
d Service Manager Readiness Meeting (one
Line Field Technician Course (two service technicians
Line Accessories Course (two service technicians per
Service technicians trained on imagePRESS 1135 Hardware or imagePRESSC7000VP Hardware will be authorized on the accessories and do not need to
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1. Océ VarioPrint DP-Line Technician Training Learning Path
The Océ VarioPrint DP-Line Blended Learning Program, includes aneLearning course and a five-day Instructor Led Training (ILT) course.
Table 11 – Océ VarioPrint DP-Line Technician Training Certification Path
Module Name Course Number
Océ VarioPrint DP-Line eLearning Course 19VPTRI00O
Océ VarioPrint DP-Line 5 Day ILT Course 19VPTRI01C
6 Item Numbers and Part Numbers are subject to change without notice.
2. Océ VarioPrint DP-Line Accessories Training Learning Path
The Océ VarioPrint DP-Line Accessories Blended Learning Program,includes an eLearning course and a three-day ILT course.
Table 12 – Océ VarioPrint DP-Line Accessories Training Certification Path
Module Name Course Number
Océ VarioPrint DP-Line Accessories eLearning Course 19VPTRIAC00O
Océ VarioPrint DP-Line Accessories 3 Day ILT Course 19VPTRIAC01C
6 Item Numbers and Part Numbers are subject to change without notice.
3. Service Manager Training
The Océ VarioPrint Field Service Manager Readiness Meeting is ablended program, which consists of one eLearning Course and one halfday ILT workshop. This workshop will help Managers understand the newservice methodology and how to use it to maximize profits.
The following topics are covered in the workshop.
Océ VarioPrint DP-Line Product Overview Océ VarioPrint DP-Line Profitability Break Fix Service Method Coaching Technicians for the New Service Method
Table 13 – Service Manager Training Certification Path
Module Name Course Number
Océ VarioPrint DP-Line FSM Online Training 19VPTRISM00O
Océ VarioPrint DP-Line Half Day ILT Readiness Meeting 19VPTRISM00C6 Item Numbers and Part Numbers are subject to change without notice.
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D. Technician Training
1. Online Modules
Océ VarioPrint DP-Line Technician Training
The eLearning course will feature the following topics regardingthe Océ VarioPrint DP-Line.
Topic 1: Introduction/Overview Course Welcome Introduction Direct Press PRISMASync Operation Modularity Features & Advantages
Topic 2: Service Working Method Introduction Service Processes VarioPrint E-Line Service Applications Wrap Up
Topic 3: VarioPrint DP-Line Engine Technology Welcome How the Engine Process works How the Engine Process is cleaned How the Paper Moves Paper trays in the print engine How the Engine is Powered and Controlled Wrap Up
VarioPrint DP-Line Accessories Online Training
The eLearning course will feature overview, theory of operation,and functional operation for the Océ VarioPrint DP-LineAccessories below. Duplex Color Image Reader Finisher (AF1/AF2) Internal Punch Unit High Capacity Stacker – E1 Document Insertion Unit – F1 Paper Folding Unit – F1 Booklet Trimmer – D1 Two Knife Booklet Trimmer – A1
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2. Classroom
Océ VarioPrint DP-Line Technician Training
The Classroom course will feature the following topics regardingthe Océ VarioPrint DP-Line
Topic 1: Introduction
Topic 2: VarioPrint DP-Line Basics TSM Structure Installation Procedure Quick Start Training Brief Overview of Settings Editor Service Diagnosis System (SDS)
Topic 3: Tier 1 Training Service Approach Printer Operator Care Advanced Media Settings Process Functions (Cold and Warm Process) Power (Electrical Diagram) Path Path/Registration Service Visit Labs
Topic 4: Tier 2 Training Image Quality (Direct Imaging Process/Copy Process) Connectivity Controller Settings (Settings Editor, Scan to FTP,
Scan to Email, Hot Folders, Print Driver, Doc Boxes) Backup/Restore Controller (Datadump, Trace File, Configuration
Report, Backup and Restore data, USB Stick Creation, Installfirmware
Image Quality Labs
VarioPrint DP-Line Accessories Classroom Training
The Classroom course will feature hands on labs which covercomponent identification, field adjustments, and troubleshootingfor the Océ VarioPrint DP-Line Accessories Below. Duplex Color Image Reader Finisher (AF1/AF2) Internal Punch Unit High Capacity Stacker – E1 Document Insertion Unit – F1 Paper Folding Unit – F1 Booklet Trimmer – D1 Two Knife Booklet Trimmer – A1
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3. Prerequisites
Océ VarioPrint DP-Line Technician Training
Prior to enrolling into the blended Océ VarioPrint DP-Linetechnician-training program, each student will have to successfullyachieve a certification of the Applied Technologies (or equivalent)course.
Table 14 – Océ VarioPrint DP-Line Technician Training Prerequisites
Module NameCourse Number
eLearning ILT
Applied Technologies 07TAT00ONEW 07TAT01CNEW
VarioPrint DP-Line Accessories Training
Prior to enrolling into the blended VarioPrint DP-Line Accessoriestechnician-training program, each student will have to successfullyachieve a certification of the Océ VarioPrint DP-Line BlendedCourse.
Table 15 – Océ VarioPrint DP-Line Accessories Training Prerequisites
Module NameCourse Number
eLearning ILT
Océ VarioPrint DP-Line Blended Course 19VPTRI00O 19VPTRI01C
E. Service Materials
An electronic PDF file of Technical Service Manual and User Manual will bemade available to each Student at the beginning of the class to copy onto alaptop.
Technical Service Manual will be available in electronic format via on theCanon USA e-Support Center website.
After the technician is certified, they will be able to download the CustomerTraining Guide and Student Guide from the Learning Management System.
F. Training Facilities
Training is available in each of the three Canon regional training centers.
Jamesburg, New Jersey Itasca, Illinois Irvine, California
The online portion is located in the eLearning Center on the Canon USA e-Support Center website.
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G. Student Feedback and Course Follow-up
All students attending the classroom course at a Canon regional trainingcenter will be asked to complete a feedback survey. In addition, all studentscompleting the technical training classroom course will receive a TrainingSurvey approximately ninety (90) days after the class concluded. Thepurpose of this will be to find out how well each student was prepared toapply his or her knowledge in the field. The feedback will be utilized tocontinue to enhance the classroom course.
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VI. Servicing Notes
A. Service and Maintenance Strategy
The service and maintenance strategy for the Océ VarioPrint 135/120/110devices is different from the strategies for most Canon imageRUNNER orimagePRESS products. The service and maintenance strategy concept isdesigned to reduce or eliminate service calls by the service technician toprovide the customer with maximum uptime and productivity while reducinglabor for the servicing dealer.
The service and maintenance strategy reduces and eliminates service callsby having fewer service parts to replace for the VarioPrint 135/120/110 mainengine. Additionally the service and maintenance strategy is based onreplacing parts, as the service is required (via service alerts on the OperatorPanel) rather than a preventative maintenance strategy. Service alerts on theOperator Panel identify the problem or part replacement requirement. Thecorrective action for most problems is a part replacement. Further, byincorporating the POC program, the operator partially maintains theVarioPrint. This reduces service calls by the service technician.
On-board self-diagnostics supports the operator and/or service technician introubleshooting the machine to provide a corrective action. This reduces thediagnostic time considerably enabling the operator and/or service technicianto service the machine quickly and efficiently.
B. Connectivity Checklist
The Connectivity checklist is used to determine the connectivity options at thecustomer site and to define if a systems Engineer is required during theinstallation process or if the Service Technician can manage the installation.The Connectivity Checklist is available on the Canon USA e-Support Centerwebsite.
C. Implementation Checklist
The implementation checklist is used to collect information about thecustomer’s environment where the VarioPrint will be installed to determine ifadditional preparations are required to install the VarioPrint. TheImplementation Checklist is available on the Canon USA e-Support Centerwebsite.
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D. Safety
The Developer Frame of the VarioPrint Series emits a strong magnetic fieldand is a danger to service technicians/system engineers with pacemakers.Service technicians/system engineers with pacemakers are not allowed toremove the Developer Frame, Drum Unit, Developer Roller, Setup Unit or toinstall or clean the Drum Unit.
Furthermore, when the Developer Frame is exposed, any individuals(technicians, customers, walk up users, etc.) with pacemakers are notallowed to be in the working area while the VarioPrint Series is beingserviced.
E. Power and Plug Requirements
Canon USA strongly suggests dedicated and properly grounded outlets beprovided for these VarioPrint devices and optional accessories. Beforeinstallation, confirm that dedicated NEMA receptacles are available for thesedevices.
The VarioPrint 135/120/110 Main Unit requires a dedicated single phase 208-240 V/20A NEMA 6-20R receptacle for proper operation. Confirm that asingle phase 208-240 V/20A NEMA 6-20R receptacle is available prior toinstallation.
Power supply requirements for the VarioPrint 135/120/110 finishers andaccessories are listed in the table below. Confirm that the required powerreceptacles are available prior to installation
Table 16 – Power and Plug Requirements Quick Reference
Part or Accessory Power Supply Power Receptacle
Main Unit 208-240 V/20 A outlet NEMA 6-20R
Duplex Color Image Reader-D1 From the main unit —
e-PIM-C1
120 V/15 A outlet NEMA 5-15R
Document Insertion Unit-F1
High Capacity Stacker-E118F
19
High Capacity Stacker-F1
Saddle Finisher-AF2
Finisher-AF1
Two-Knife Booklet Trimmer-A1
PRISMAsync Controller
Paper Folding Unit-F1
From the FinisherN/A
Puncher Unit-BQ1
Booklet Trimmer-D1
19 A second High Capacity Stacker-E1 draws power from the first High Capacity Stacker-E1.
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Table 17 – Power Receptacle
ePIM
F. Installation Weight & Dimensions
The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes theweight, width, height, and depth dimeaccessories.
Table 18 – Weight Table
Main Unit19F
20
Duplex Color Image Reader
Operator Panel
Operator Attention Light
ePIM-C1
Document Insertion Unit
Saddle Finisher-AF2
Finisher-AF1
High Capacity Stacker
High Capacity Stacker
Paper Folding Unit-F1
Puncher Unit-BQ1
Booklet Trimmer-D1
Two-Knife Booklet Trimmer
IMPORTANT
The floor on which this machine is installed must have strength of at least 450kg/m² (92.2 lb/ft2). If the floor does not have thisbuilding contractor before installing the machine.
20 The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”
Océ VarioPrint 135/120/110
Service Guide
Receptacle
VarioPrint 135/120/110 Main Unit
NEMA 6-20 R
ePIM-C1 / Accessories / Finishers / PRISMAsync Controller
NEMA 5-15R
Weight & Dimensions
The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes theweight, width, height, and depth dimensions of the main engine and optional
Table
Accessory
580 lb
Duplex Color Image Reader-D1 59 lb
9.3 lb
Operator Attention Light 2.2 lb
441 lb
Document Insertion Unit-F1 122 lb
396 lb
287 lb
High Capacity Stacker-E1 463 lb
High Capacity Stacker-F1 265 lb
F1 144 lb
8.2 lb
335 lb
Knife Booklet Trimmer-A1 319 lb
The floor on which this machine is installed must have strength of at least 450). If the floor does not have this level of strength, consult your
building contractor before installing the machine.
The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”
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ISMAsync Controller
The approximate weight and dimensions differ depending on how the deviceis configured with the optional accessories. The following table includes the
nsions of the main engine and optional
ApproximateWeight
580 lb 263 kg
59 lb 27 kg
9.3 lb 4.2 kg
2.2 lb 1 kg
441 lb 200 kg
122 lb 55 kg
396 lb 180 kg
287 lb 130 kg
463 lb 210 kg
265 lb 120 Kg
144 lb 65 kg
8.2 lb 3.7 kg
335 lb 152 kg
319 lb 145 kg
The floor on which this machine is installed must have strength of at least 450level of strength, consult your
The Marking Engine, Fixing Unit, and Power Station Unit all make up what is hereinafter referred to as the “Main Unit.”
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Table 19 – Dimensions Table
Unit Width Depth HeightMain Unit without OperatorPanel
44.5” 1,130 mm 30.1” 765 mm 40.9” 1,040 mm
Main Unit with OperatorPanel
44.5” 1,130 mm 30.1” 765 mm 56.3” 1,430 mm
Duplex Color Image Reader-D1
24.9” 633 mm 23.1” 588 mm 7.0” 179 mm
ePIM-C1 38.6” 980 mm 29.5” 750 mm 40.9” 1,040 mmDocument Insertion Unit-F1 27.6” 701 mm 31.2” 793 mm 55.0” 1,397 mmHigh Capacity Stacker-E1 39.3” 997 mm 31.1” 792 mm 53.6” 1,362 mmHigh Capacity Stacker-E1+Secondary High CapacityStacker-E1
78.7” 20F
211,999 mm
2131.1” 792 mm 53.6” 1,362 mm
High Capacity Stacker-F122
35.4" 899 mm 29.3" 745 mm 40.9" 1,040 mmPaper Folding Unit-F1 13.2” 336 mm 31.2” 793 mm 46.9” 1,190 mmFinisher-AF121F
2331.3” 800 mm 31.1” 792 mm 46.5” 1,180 mm
Saddle Finisher-AF2 22F
2431.3” 800 mm 31.1” 792 mm 46.5” 1,180 mm
Puncher Unit-BQ1 InternalBooklet Trimmer-D123F
2562.0” 1,575 mm 30.3” 770 mm 40.9” 1,040 mm
Two Knife Booklet Trimmer-A124F
26 21.1” 536 mm 30.3” 770 mm 40.9” 1,040 mm
Two Knife Booklet Trimmer-A1
26+ Booklet Trimmer-D1
25 83.3”21
2,116 mm21
30.3” 770 mm 40.9” 1,040 mm
Booklet Trimmer-D125
+Saddle Finisher-AF2
93.7”21
2,380 mm21
31.1” 792 mm 46.5” 1,180 mm
Two-Knife Booklet Trimmer-A1
26+ Booklet Trimmer-D1
25
+ Saddle Finisher-AF224
115.0”21
2,921 mm21
31.1” 792 mm 46.5” 1,180 mm
NOTE: The above accessory dimensions are for reference only and shouldnot be confused with the required space for installation.
21 The width includes a gap of approximately .20” (5 mm) between each piece of equipment attached.22 When the Eject Tray is extended, the depth is 40.9” (1,040 mm).23 When the extension tray is extended, the width is 35.1” (890 mm).24 When the auxiliary booklet tray is pulled out, the width is 41.7” (1,060 mm).25 With the conveyor section and delivery tray.26 Without the conveyor section and delivery tray.
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Table 20 – Dimensions Diagrams
115” 13.2”High Capacity
Stacker-E1
39.3”
High CapacityStacker-E1
39.3”27.6” 83.1”
High CapacityStacker-F1
35.4”
High CapacityStacker-F1
35.4”
Approximately 318.5” (with the High Capacity Stacker-E1)Approximately 310.7” (with the High Capacity Stacker-F1)
Notes:
All measurements are approximate The width includes a gap of approximately .20” (5 mm) between each
piece of equipment attached See the Installation Space Requirements, page 37
69.9”
40.9"
31.2”
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G. Installation Space Requirements
The VarioPrint 135/120/110 Series approximate installation spacerequirements differ depending on how it is configured with the optionalaccessories.
There is a gap of approximately 0.20” (5 mm) between each piece ofequipment attached (main unit and accessories).
Standard Floor Space: Provide at least 31” (787 mm) behind the machinefor unrestricted operation (with all doors and access panels open).
To accommodate customers with Limited Floor Space, the rear clearancerequired for operation can be reduced to 18” (452 mm). This reducedspecification is limited to the following configuration: The VarioPrint DP 135/120/110 ePIM Finisher-AF1 or Saddle Finisher-AF2
IMPORTANT
A minimum of 15 minutes is required to service the VarioPrint135/120/110 in this configuration to include separating and movingthe ePIM and Finisher from the VarioPrint and then returning,reconnecting and leveling the modules.
Provide at least 39” (1,000 mm) on the left side of the machine (Finishers,Booklet Trimmers, accessories) and at least 23.6” (600 mm) on the rightside of the machine (ePIM-C1) for unrestricted operation (with all doorsand access panels open).
Provide at least 55” (1,397 mm) in front of the machine for unrestrictedoperation (with all doors and access panels open).
The floor must be level (with no bows) and flat for the stabilization andsupport of the machine.
Do not place anything around the machine. Especially, do not placeanything around the breaker, as doing so may prevent the breaker frombeing operated in an emergency, possibly resulting in personal injury.
The site must provide enough space for unrestricted operation,maintenance work, and proper ventilation. Every attempt should bemade to install the equipment in a room that is large enough to allow forproper servicing and maintenance of the equipment and ensure thatissues such as ventilation, odors, and dust accumulation will not be aconcern.
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H. Estimated Installation Times
Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optionalaccessories. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.
Installation times are calculated based on manpurposes only. Actual work times mayin the table. Refer to the VarioPrint 135/120/110 Series Service Manual forfurther details.
Table 21 – Estimated Installation Times
VarioPrint 135/120/110 Series
The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andcan be pre-installed or staged at the dealer's location. It must then be loaded and securedcarefully onto an Air Ride truck for delivery to the custohowever, that accessories be shipped to the customer location in their original packagingwhere they can be unpacked and installed by the service technician.
IMPORTANTSetup time varies due to many factors, several ofcontrol. Some obstacles may include: Forklift availability and its operator Narrow hallways or a need to remove doors to enter rooms Uneven or damaged floors making leveling equipment difficult and time consuming
With the above-mentioned obstacles considered, an installation of just the VarioPrint135/120/110 main engine can take longer than theconditions at the site of installation. If accessories are included in the installaestimated times must be added
Finisher-AF1 / Saddle Finisher
ePIM-C1
High Capacity Stacker-E1 (First)
High Capacity Stacker-E1 (Second)
High Capacity Stacker-F1
Booklet Trimmer-D1
Two-Knife Booklet Trimmer
Paper Folding Unit-F1
Document Insertion Unit-F1
Duplex Color Image Reader
Quick Start Training
System Integration
Operator Attention Light
Océ VarioPrint 135/120/110
Service Guide
Estimated Installation Times
Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optional
. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.
Installation times are calculated based on man-hours and are for referencepurposes only. Actual work times may differ from the estimated times shownin the table. Refer to the VarioPrint 135/120/110 Series Service Manual for
Estimated Installation Times
Description
VarioPrint 135/120/110 Series
The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andinstalled or staged at the dealer's location. It must then be loaded and secured
carefully onto an Air Ride truck for delivery to the customer site. It is our recommendation,however, that accessories be shipped to the customer location in their original packagingwhere they can be unpacked and installed by the service technician.
Setup time varies due to many factors, several of which the installation technician cannotcontrol. Some obstacles may include:
Forklift availability and its operatorNarrow hallways or a need to remove doors to enter roomsUneven or damaged floors making leveling equipment difficult and time consuming
mentioned obstacles considered, an installation of just the VarioPrint135/120/110 main engine can take longer than the 180 minutes shown above depending onconditions at the site of installation. If accessories are included in the installaestimated times must be added:
AF1 / Saddle Finisher-AF2
E1 (First)
E1 (Second)
F1
Knife Booklet Trimmer-A1
F1
Duplex Color Image Reader-D1
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Estimated installation times shown are the required times for installationstarting from an unpacked condition for the main unit and optional
. The estimated installation times are based on a minimum of two(2) experienced technicians familiar with the VarioPrint 135/120/110 Series.
hours and are for referencediffer from the estimated times shown
in the table. Refer to the VarioPrint 135/120/110 Series Service Manual for
Estimated Time
180 Minutes
The VarioPrint 135/120/110 requires a forklift for successful separation from its packaging andinstalled or staged at the dealer's location. It must then be loaded and secured
mer site. It is our recommendation,however, that accessories be shipped to the customer location in their original packaging
which the installation technician cannot
Uneven or damaged floors making leveling equipment difficult and time consumingmentioned obstacles considered, an installation of just the VarioPrint
minutes shown above depending onconditions at the site of installation. If accessories are included in the installation, the following
12 Minutes
45 Minutes
12 Minutes
15 Minutes
60 Minutes
28 Minutes
11 Minutes
11 Minutes
10 Minutes
13 Minutes
60 Minutes
88 Minutes
5 Minutes
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I. Environmental Conditions
When installing the VarioPrint 135/120/110 the environmental conditions ofthe room should be as follows:
Table 22 – Environmental Conditions
Optimum TemperatureRange:
Between 62.6°F (17°C) and 78.8°F (26°C) for print speedsgreater than 120 ipm
Between 62.6°F (17°C) and 82.4°F (28°C) for print speeds up to120 ipm
Optimum HumidityRange:
Between 20% and 80% Relative Humidity
Atmospheric Pressure: Less than 1,000 m (3,280.8’) (898.7 hPa or 0.887 atm)
Noise (sound level): Standby: 47.3 dB; Operating: 75.3 dB
Ozone Emissions: None
NOTE: In certain areas of the country and during certain times of the year, itmay be necessary to use a humidifier or dehumidifier to attain the properhumidity levels for optimal machine performance. There is a risk thatproductivity, paper feeding, may be affected if the machine is operatedoutside of these guidelines.
The machine should not be installed in locations with significant shifts intemperature or humidity. Areas containing water, or equipment that cansignificantly alter room temperature or humidity, such as a heater, stove, orportable air conditioner, should be avoided, unless proper environmentalcontrol is available to achieve maximum productivity or quality capability.
Temperature and Humidity
The optimal humidity range for storing paper is 20% to 80% RH with aroom temperature of 62.6°F to 78.8°F (17°C to 26°C) for print speedsgreater than 120 ipm, or 62.6°F to 82.4°F (17°C to 28°C) for print speedsup to 120 ipm. Storing paper in a location that does not meet thesespecifications may affect paper feeding. For example, if the humidity istoo high, paper curling and paper jams will increase. If the humidity is toolow paper may shrink.
Temperature Gradient
If a sudden temperature change occurs, may have an adverse affect onimage positioning. Sudden temperature changes may cause the paper tobend or contract, cause the machine to malfunction, and formcondensation. Every effort should be made to maintain consistenttemperature and humidity levels in the operating environment at all timesfor the VarioPrint.
Ventilation
Ensure that there is an air exchange rate of at least 1 times per hour, andat least 1,236 ft3 (35 m3) of space in the location where the machine willbe installed.
Elevation Limitation
Install this machine at an elevation below 3,280.8’ (1,000 m) (898.7 hPa).
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Lighting
Canon USA recommends installing the machine in a location with at least500 lux of lighting 750and maintenance.
Sunlight
Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight isunavoidable, use curtains to shade the machine.curtains do not block the machine’s ventilation slots or louvers, orinterfere with the electrical cord or power supply.
J. PRISMAsync Controller Firmware
The PRISMAsync Controller firmware can be installed from a local drive viathe Settings Editor or from a USB flash drive (USB Stick).
CAUTION
The parameters of the USB flash drive, used as the USB stick and USB Key,are very specific, reference theKey and USB Stick) (Tablethese parameters may result in an error when backing up the system or anerror during firmware installation.
WARNING
The USB flash drives used to create a system backup and tomust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flashdrive would be lost. This will include any system backup data.
1. PRISMAsync Controller Sy
The USB Key is available to save a back up of the PRISMAsynccontroller system and licenses.
It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a majorsystem change
A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. TheUSB key must be kept with the
2. PRISMAsync Controller Firmware Update via the U
PRISMAsync Controller firmware updates are available as a service partand can be ordered by the dealer.
A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore thePRISMAsync controller firmware. The process to prepare the USB stick(to make it ready to installcontents) and downloads the new firmware to the USB stick.
During the PRISMAsync Controller firmware update process,firmware is erased
Océ VarioPrint 135/120/110
Service Guide
Canon USA recommends installing the machine in a location with at least500 lux of lighting 750 mm (29 ½”) above the floor for normal operationsand maintenance.
Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight isunavoidable, use curtains to shade the machine. Make sure that thecurtains do not block the machine’s ventilation slots or louvers, orinterfere with the electrical cord or power supply.
PRISMAsync Controller Firmware Upgrade
The PRISMAsync Controller firmware can be installed from a local drive viae Settings Editor or from a USB flash drive (USB Stick).
The parameters of the USB flash drive, used as the USB stick and USB Key,are very specific, reference the USB Flash Drive Specifications (for the UKey and USB Stick) (Table 56). Using a USB flash drive that does not meetthese parameters may result in an error when backing up the system or anerror during firmware installation.
The USB flash drives used to create a system backup and tomust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flashdrive would be lost. This will include any system backup data.
PRISMAsync Controller System Backup
The USB Key is available to save a back up of the PRISMAsynccontroller system and licenses.
It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a major
ge, or a system upgrade.
A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. TheUSB key must be kept with the VarioPrint Device.
sync Controller Firmware Update via the USB Stick
PRISMAsync Controller firmware updates are available as a service partand can be ordered by the dealer.
A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore the
controller firmware. The process to prepare the USB stickto make it ready to install firmware) formats the USB stick (eliminating all
contents) and downloads the new firmware to the USB stick.
During the PRISMAsync Controller firmware update process,firmware is erased, new firmware is installed from the USB stick.
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Canon USA recommends installing the machine in a location with at leastve the floor for normal operations
Avoid installing the machine in direct sunlight. Direct sunlight has adverseeffects on toner consistency and image quality. If direct sunlight is
Make sure that thecurtains do not block the machine’s ventilation slots or louvers, or
The PRISMAsync Controller firmware can be installed from a local drive via
The parameters of the USB flash drive, used as the USB stick and USB Key,USB Flash Drive Specifications (for the USBUsing a USB flash drive that does not meet
these parameters may result in an error when backing up the system or an
The USB flash drives used to create a system backup and to install firmwaremust not be used interchangeably. The preparation process to install firmwarerequires that the USB flash drive be formatted. Any data on the USB flash
The USB Key is available to save a back up of the PRISMAsync
It is highly recommended that a service technician/system engineercreate a system backup to the USB key after device installation, a major
A service technician/system engineer can restore the PRISMAsynccontroller system and licenses after an upgrade or system failure. The
SB Stick
PRISMAsync Controller firmware updates are available as a service part
A USB flash drive (USB stick), available for purchase, is used by theservice technician/system engineer to upgrade or restore the
controller firmware. The process to prepare the USB stickformats the USB stick (eliminating all
contents) and downloads the new firmware to the USB stick.
During the PRISMAsync Controller firmware update process, the current, new firmware is installed from the USB stick.
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Therefore, it is highly recommended that the service technician/systemengineer backup the system using a separate USB Flash drive (the USBkey), see PRISMAsync Controller System Backup above. After thefirmware update, the installed licenses can be restored using the USBkey.
Once the USB stick has been used to update firmware on thePRISMAsync controller, it cannot be used again to update firmware untilthe preparation process has been repeated.
K. International License Management System
The VarioPrint and PRISMAsync Controller is licensed and activated throughthe International License Management System (ILMS) server.
To activate the VarioPrint and PRISMAsync Controller, the servicetechnician must contact the Canon USA Technical Support Center andprovide the following information:
The Dealer Order Number The License Number for the PRISMAsync Controller The PRISMAsync Host ID (MAC address) The serial number of the VarioPrint main unit
L. PRISMAprepare and PRISMAaccess Activation
To activate the Optional Océ PRISMAprepare and Océ PRISMAaccesapplications the end-user or dealer will need to complete the softwareFulfillment Authorization Form provided with the package of PRISMAprepareand PRISMAacces software. The form must be completed with the followinginformation:
The Server Name MAC Address or Host ID of the PC E-mail Address to send the license file Contact Information
Once completed, the form must be fax or e-mailed to the contact informationprovided on the form. The license file to activate the software will be sent tothe e-mail address provided on the form.
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M. Recommended System Engineer Requirements
Canon USA recommends that a System Engineer25F
27 work with Canonconnectivity products. The System Engineer should have the following basicjob functions:
Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE havestrong computer skills and working knowledge in the following areas (listed inorder of importance):
The major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) & software (including drivers) Operating systems:
Windows NT 4.0 Workstation/Server Windows Server 2003 (32 bit and 64 bit versions) Windows XP Home/Professional (32 bit) Windows XP Professional x64 (64 bit) Windows 2000 Professional/Server/Advanced Server Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II)
Network Operating Systems: Novell NetWare 3.x, 4.x, 5x, and 6.x Windows NT/2000/2003 Mac OS X Protocols:
TCP/IP NetBIOS IPX/SPX AppleTalk
Printing Scanning In addition, computer skills and working knowledge in the following areas
may also be helpful: Other computer platforms (mainframe and UNIX) Networking Basic electronics
Education/Training, (listed in preferred order), of a successful Canondealership SE are:
Novell CNA or Novell CNE / Microsoft MCSE certification A Canon copier Service Technician with two years of experience
centered on connectivity products.
27 A System Engineer is a professional title often used by hardware vendors for individuals who perform systems related tasks,such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
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A degree in computer science, engineering, or a computer technician withtwo years of experience is required in the above areas.
N. Hard Disk Drive Handling
The PRISMAsync Controller for the VarioPrint 135/120/110 Series uses aHDD (Hard Disk Drive) for storage of the firmware and image data. The HDDis easily affected by shock, vibration, and static charge. Therefore, itshandling requires special care. When transporting a HDD, available as aservice part, it must be kept in its original package until it is installedinto the main body.
Exemption clause:
Canon USA or any of its affiliates or dealers will not be liable for any damagesfor loss of data received or stored on the hard disk, including loss arising fromlost opportunity to use such data, even if Canon is informed of the possibilityof such damages. Therefore, it is recommended not to permanently storedata on the HDD without having secured copies or printouts of such data.(Review the terms of the product's limited warranty for more details.)
O. Fuser Belt End of Life Detection
The VarioPrint includes an end of life detection for the Fuser Belt. A sheetsensor, used to monitor the wear of the fuser belt, is enabled after the fuserbelt has reached 800,000 prints/copies (based on letter size). When the sheetsensor detects that the fuser belt needs to be replaced, a maintenance iconwill appear on the Operator Panel. When clicked the customer operator isinstructed call for a service technician. The service technician replaces theFuser Belt as part of regular service. The customer can make approximately15,000 additional prints/copies before the Fuser Belt end of life of has beenreached resulting in a total stop (error 6132).
IMPORTANT
The sheet sensor must be cleaned during the Fuser Belt replacement and theSheet Sensor counter must be reset to zero.
P. Wax Mode Setting
The Wax Mode is a setting on the VarioPrint that should be used if there areprint quality issues related to using Wax Paper (spotting, lines and smearing).
Wax Paper is media made moisture-proof through the application of wax.When wax paper is used, the VarioPrint can become contaminated, whichcan lead to undesired print quality issues. Many types of media may containwax.
With wax mode enabled the system will be cleaned automatically afterprinting. It is advised to enable the 'Wax mode' only when you process waxpaper or if there are print quality issues related to using Wax Paper (spotting,lines and smearing). Afterwards, the function should be disabled.
The VarioPrint has two (2) Wax Modes. Utilize wax mode '1' when there areprint quality issues with wax paper. Only select wax mode '2' when wax mode'1' is not sufficient to solve the print quality issues. Wax mode '2' requires a
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higher start-up temperature, which increases the start-up time of the printerand requires more time for the decomposition of the wax.
The more wax paper is printed using Wax Mode, the longer the printer needsto decompose the wax. For optimal performance of the Wax Mode, do notprint more than 50,000 sheets of wax paper at a time. However, if moreprinting is needed, allow the printer run in stand-by mode to decompose thewax, or perform print jobs that do not require wax paper.
After processing wax paper, do not power off the machine manually or put themachine into the sleep mode manually. Leave the printer in standby-mode toallow the cleaning of the wax components. After maximum two (2) hours instand-by mode, the printer will switch to sleep mode automatically. If two (2)hours are not enough to decompose all the wax, the machine will remain instand-by mode after the next job, until all the wax is cleaned.
When utilizing wax mode the TTF Drive Roller (Roller-Drive-Assembly-Service, p/n 1060127357) must be replaced when replacing the Fuser Belt.
Q. Consumables
Consumables are all products and materials that are consumed with regularuse and cannot be reused. Such consumables include but are not limited topaper, chemicals and toner.
A number of factors are considered when the approximate yield expectancyof a consumable is determined, including paper size and the amount ofcoverage per page.
Note: All consumables shown in the below table are estimates for referencepurposes only and are subject to change without notice. Actual usage mayvary.
Table 23 – Main Unit Consumables List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
VarioPrint DP-LINE Toner 6117B005AA 1 96,000
Each packagecontains two (2)toner bottles(48,000impressions perbottle (at 6%coverage)
VarioPrint DP-LINE DRUMUNIT US
6013B001AA 1 8,000,000
IMPORTANT
Friction fed finishing is not recommended due to the risk of slight tonerabrasion.
When running certain applications, which contain large areas of heavycoverage of solid black toner, you may observe some minor densitychanges from lead edge to trail edge on the print.
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R. Consumable Parts
Consumable parts are defined as those parts having a limited yield that willbe reached during a customer’s specific machine operation and should bereplaced as needed. Examples of consumable parts may include but are notlimited to feed rollers, cleaner blades, etc. The consumable parts providedbelow show an estimated yield to assist in the initial parts/supplies planning.
Note: All consumable parts shown in the below tables are for referencepurposes only and are subject to change without notice.
Table 24 – Main Unit Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Fuser Belt 1060075549 1 1,200,000
An alert will indicatewhen the part is15,000 prints/copiesfrom end of life
Conveyor Belt 1060075550 1 1,200,000 Replace when theFuser Belt isreplaced
Preheating Belt 1060075551 1 1,200,000
Conveyor Belt Cleaner 1060085168 1 1,200,000
Roller-Drive-Assembly-Service
1060127357 1 1,200,000
Replace only whenwax mode isenabled and whenthe Fuser Belt isreplaced
Heat Exchange Foils 1060080459 1 2,000,000
The Estimated Yieldis reduced whenusing Coated26F
28
media
Separation Rolls 1060099576 1 500,000
Filter 1060099314 1 1,000,000
Spiral Cleaner 1060080153 1 500,000
Table 25 – Duplex Color Image Reader-D1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
A roller FC8-5577-000 1 80,000
B roller FL2-9608-000 1 80,000
C roller FB2-7777-000 1 80,000
Dust removal sheet 1 FC8-5633-000 2 80,000
Dust removal sheet 2 FC8-5727-000 4 80,000
28 When the paper drawer media type is set to "coated media” (using the settings editor) the counter for the Heat Exchange Foilswill increment by a factor of four (4) for every sheet of coated media used. Plain paper increments the Heat Exchange Foilscounter by a factor of one (1) for every sheet of plain paper used.
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Table 26 – High Capacity Stacker-E1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Decurler sponge roller FB5-9103-000 1 1,000,000
Stack pull-in belt FC7-1141-000 1 1,000,000
Table 27 – High Capacity Stacker-F1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Flip Ring-Service Package 1070012139 1 1,000,000Package contains 4Flip Rings
Table 28 – Booklet Trimmer-D1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Trimming upper blade unit FC3-4391-000 1 500,000 sets
Trimming lower blade FC3-3043-000 1 500,000 sets
Table 29 – Two-Knife Booklet Trimmer Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Front upper blade FC3-6269-000 1 500,000 setsActual use in termsof number of prints.
Rear upper blade FC3-6270-000 1 500,000 sets
Lower blade FC3-6394-000 2 500,000 sets
Table 30 – Saddle Finisher-AF1/Finisher-AF1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Staple FM2-6541-000 1 500,000 times
Paper feed belt FB5-9103-000 2 3,000,000
Delivery static eliminator FC9-3038-000 1 1,000,000
Stack delivery roller staticeliminator
FC8-3249-000 2 1,000,000
Stack delivery roller lowerstatic eliminator
FL2-9047-000 1 6,000,000
Belt roller FC6-1648-000 2 6,000,000
Saddle alignment roller FC8-7495-000 4 5,000,000
Saddle estrangement roller FL3-2010-000 2 1,000,000
Saddle inlet static eliminator FC9-1432-000 1 3,000,000
Saddle inlet roller staticeliminator
FC9-1393-000 2 3,000,000
Saddle static eliminator FL3-2005-000 1 3,000,000
Saddle feed guide lower staticeliminator
FC9-1394-000 3 3,000,000
Saddle stapler FM4-0556-000 1 300,000 times
Puncher Unit-BB1 FM3-5838-000 1 1,000,000
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Table 31 – Document Insertion Unit-F1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Inserter pickup roller (upper) 4A3-3870-000 2 100,000
Inserter separation roller(upper)
4A3-3868-000 1 100,000
Inserter feed roller (upper) 4A3-3869-000 1 100,000
Inserter pickup roller (lower) 4A3-3870-000 2 100,000
Inserter separation roller(lower)
4A3-3868-000 1 100,000
Inserter feed roller (lower) 4A3-3869-000 1 100,000
Inserter torque limiter (upper) 4A3-3888-000 1 1,000,000
Inserter torque limiter (lower) 4A3-3888-000 1 1,000,000
Inserter electromagneticclutch (upper)
4H3-0290-000 1 1,000,000
Inserter electromagneticclutch (lower)
4H3-0290-000 1 1,000,000
Reversal solenoid FL2-7191-000 1 1,000,000
Through-pass inlet staticeliminator
FL3-1472-000 2 6,000,000
Through-pass delivery staticeliminator
FL3-1470-000 2 6,000,000
Table 32 – Paper Folding Unit-F1 Consumable Parts List
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Folding front lower rollerclutch 1
FK2-4588-000 1 1,000,000
Folding front lower rollerclutch 2
FK2-4588-000 1 1,000,000
Folding/releasing solenoid FK2-8046-000 1 1,000,000 times
Though/folding branch flappersolenoid
FK2-4548-000 1 2,000,000 times
C-fold stopper solenoid FK2-4587-000 1 3,000,000 times
C-fold tray branch solenoid FK2-4585-000 1 3,000,000 times
Through-pass inlet staticeliminator
FL3-1472-000 2 6,000,000
Through-pass delivery staticeliminator
FL3-1470-000 2 6,000,000
S. Periodically Replacement Parts
The VarioPrint 135/120/110 does not have any Periodically Replaced Parts.
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T. Printer Operation Care Parts
As part of the Printer Operation Care program, service parts have beenidentified for an operator (a trained operator located at the customer facility)to replace. The operator replaceable parts may be stored at the customer sitefor quick access and are replenished regularly by the servicing dealer.Operator replaceable part inventories at the customer site should be basedon the customer’s monthly print/copy volume of the VarioPrint 135/120/110.
Below is a list of the operator replaceable service parts the operator wouldreplace at the appropriate intervals to maintain the image quality andperformance of the VarioPrint 135/120/110. Actual user experience may vary.
Note: Service parts shown in the below table are for reference purposes onlyand are subject to change without notice.
Table 33 – Printer Operation Care Program replaceable parts
Description Part Number6
QuantityEstimated Life
(copies/prints16
)Remarks
Heat Exchange Foils 1060080459 1 2,000,000
The EstimatedYield is reducedwhen usingCoated27F
29media
Separation Rolls 1060099576 1 500,000
Spiral Cleaner 1060080153 1 500,000
The VarioPrint DP LINE POC Kit-A1 (available for purchase) contains thethree (3) POC program parts and the two (2) tools required for the POCprogram. Additional parts should be provided as part of the ServiceMaintenance Agreement.
U. Special Tools, Solvents & Oils
In addition to the standard service tools, the following special tools, solvents,and oils should also be carried according to its rank when servicing anVarioPrint 135/120/110 Series. Refer to the VarioPrint 135/120/110 TechnicalService Manual for complete details.
Table 34 – Special Tools, Solvents, and Oils List
Tool Part Number Remarks
Screwdriver Torx 10
Screwdriver Torx 20
Screwdriver Flat 3x75 Remove Grip Toner refil
Screwdriver Phillips GR1
Socket Wrench 5.5 Access POC areas
Socket Wrench 7 Splitting IMU
Socket Wrench 10
Front Door Service Tool Bridge front door switch
29 When the paper drawer media type is set to "coated media” (using the settings editor) the counter for the Heat Exchange Foilswill increment by a factor of four (4) for every sheet of coated media used. Plain paper increments the Heat Exchange Foilscounter by a factor of one (1) for every sheet of plain paper used.
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Table 34 – Special Tools, Solvents, and Oils List - Continued
Tool Part Number Remarks
Test Chart 26a Adjustment Image Reader
Open-end Spanner 4x5 Installation Attention Light
Open-end spanner 12x13 Height Adjustment Wheels
Gloves heat protected
Anti static wrist strap
Anti static service kit Handling drum unit outside Engine
Ruler 300x13x0.5mm Height Adjustment Wheels
Cutter PFM Trays
Compressed air Cleaning HOD Unit
Cloth Cleaning
Cleaner K isopropyl alcohol
Cleaner T
Gloves Latex
Brasso Cleaning Drum
Mouth Cap Cleaning Drum
USB Flash Drive
V. Soft Counter
The VarioPrint 135/120/110 series uses soft counters to track its functionalcopy use. The operator panel can display up to six (6) counters in theMaintenance Mode (when the Maintenance button on the operator panel ispressed). The VarioPrint 135/120/110 series operator panel displays up to six(6) counters on the Maintenance Mode screen.
The Maintenance Mode screen shows two types of counters: Billing countersand Day counters. Billing counters represent the total number of prints thathave been made since the machine was installed. The Day counters displaysthe same counters, however, the day counters can be reset to zero (0). TheDay counters can be reset at any time (i.e., between jobs, daily or betweenmeter readings).
The table below indicates the default counter configurations of the VarioPrint135/120/110 series in maintenance mode. Refer to the Technical ServiceManual for complete details on the Soft Counter configurations.
Table 35 – Soft Counter
CounterMeter
NumberCounter Description
(from Service Manual)DefaultDisplay
Adjustability of Display
1 101 Total 1 On May not be changed
2 102 Total 2 (large) On
May be Changed via ServiceMode setting to anyavailable counter
3 103 Total (large) On
4 104 Total (small) On
5 112 Total (Black/Large) On
6 113 Total (Black/Small) On
Refer to the VarioPrint 135/120/110 Technical Service Manual for completedetails on the Soft Counter configurations.
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VII. Suggested End-User Customer Service Offerings
A. Monthly Copy Volume
Note: The maximum monthly volume (print/copy) represents the maximumnumber of pages the machine can produce within a one-month period (basedupon letter size paper). However, the device should not be used to producethis or a greater volume on a consistent monthly basis.
Table 36 – Monthly Print Copy Volume Definitions
Monthly PCV Type Description
Optimum PCV
This is the print/copy volume range that the equipment was intended to runon a regular basis to maintain a high level of performance and print/copyquality. Running the equipment within this range ensures that no unduestress is placed on components, and it allows time for the proper servicingand maintenance of the equipment.
Maximum PCV
This is the maximum number of prints/copies that you can make in amonth. However, sustained use of the machine at this print/copy level willimpact the long term performance and durability of the machine. It isrecommended to stay within the average print/copy volume and reduce apossible increase in servicing and maintenance issues.
Table 37 – Monthly Copy Volume
Optimum PCV (LTR) Maximum PCV (LTR)
VarioPrint 135 Approximately 200,000 – 350,000 Up to 2,200,000
VarioPrint 120 Approximately 150,000 – 300,000 Up to 2,000,000
VarioPrint 110 Approximately 80,000 – 250,000 Up to 1,700,000
B. Limited Warranty Support
1. End-User Limited Warranty Conditions
a) VarioPrint 135/120/110 Series Limited Warranty
Ninety (90) days after delivery to the original purchaser or 600,000prints/copies, or a combination of both, whichever comes first.
This warranty covers the Océ brand VarioPrint 135/120/110 seriesproduct, the Océ brand PRISMAsync Controller and the CanonBrand options for the VarioPrint 135/120/110 series product.
Note: No warranty is given on any consumables or consumableparts, such as paper, toner, chemicals, or pick-up rollers.
Please refer to the Océ VarioPrint 110/120/135 – Canon LimitedWarranty.
b) Drum Unit Limited Warranty
Full Credit:160,000 prints or copies (or a combination of both) or 30 daysafter delivery to the original purchaser, whichever comes first.
Prorated Credit:3,000,000 prints or copies (or a combination of both) or 1 yearafter delivery to the original purchaser, whichever comes first.
For detailed limited warranty information, please refer to the OcéCPR Drum Unit - Canon Limited Warranty.
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2. Flat - Rate Program
The Flat-Rate Program provides a flat rate credit to Canon USA full-linedealers as compensation for warranty expenses that they may incur.Dealers who purchase the Océ branded VarioPrint 135/120/110 seriesproduct, Océ branded PRISMAsync Controller, and the Canon brandedoptions for the Océ VarioPrint 135/120/110 series product will receiveFlat-Rate Program credit during the month following their purchase. Thiscredit covers the dealer’s cost of defective parts and drums (with a dealercost under $300.00) replaced during the term of the end-user limitedwarranty.
The Flat-Rate Program helps the dealer avoid returning every failed partwith a cost under $300.00. A dealer must return parts with a cost greaterthan $300.00 to receive reimbursement for in-warranty failures.
The flat-rate credit is calculated by a percentage of your eligible machinepurchases, drums and accessories. Flat-rate credits are posted monthly.
Additional information on the Flat-Rate Program is located on the CanonUSA e-Support website at http://www.support.cusa.canon.com, shown inFigure 3 below.
Figure 3 – e-Support: Flat-Rate Program
Original defective parts with a dealer cost over $300.00 replaced duringthe term of the end-user limited warranty are eligible to receivereimbursement credit through the e-Tag process.
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To request a part reimbursement credit, complete the e-Tag limitedwarranty claim form that can be found in the warranty section of theCanon USA e-Support Center website athttp://www.support.cusa.canon.com. Refer to the e-Tag section of thisService Guide for further details and instructions.
To acquire access to the on-line limited Warranty Credit Feature, pleasecontact your dealership’s ISG Central Dealer Administrator or your CanonRegional office for assistance.
Your regional service office personnel can answer questions regardingthe Flat-Rate Program.
3. e-Tag
All original defective parts with a dealer cost valued over $300.00 mustbe submitted to Canon Virginia, Inc. with a completed e-Tag limitedwarranty claim form and a handwritten or computer generated copy of theservice history of the VarioPrint device.
e-Tag is an electronic limited warranty claim form that is completed on-line, printed out and accompanied by the original defective part ordefective drum being returned to the Warranty Control Section forwarranty compensation.
The e-Tag limited warranty claim form can be found in the Warrantysection of the Canon USA e-Support Center website.
Figure 4 – e-Support: e-Tag
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To submit an e-Tag limited warranty claim, select the type of claim fromthe “Submit a New Warranty Claim for” Dropdown list shown below andcomplete the required sections of the e-Tag limited warranty claim form.
Figure 5 – e-Support: e-Tag Claim Selection Menu
A copy of the e-Tag limited warranty claim form and the service history ofthe VarioPrint device should be returned with the original defective part(s)to the address provided on the bottom of the e-Tag limited warranty claimform. The service history log can be handwritten or computer generatedand must include the following:
Dealer Name Machine Installation Date Machine Serial Number Part Number Work Performed (Highlight Current Service Call) Part Description Date Part Was Removed Machine Copy Count Reason for Removal
For defective drums, ship the drum to the address provided on the bottomof the e-Tag limited warranty claim form, accompanied by a copy of the e-Tag limited warranty claim form, service history log of the device, a“before” sample copy depicting the problem and an “after” sample copyshowing the problem has been resolved.
After authorization, part, drum and labor credits are posted on the CanonNetwork Access (CNA) website on the following business day.
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4. On-Line Limited Warranty Credit Inquiry
The On-Line Limited Warranty Credit Inquiry allows your dealership tocheck, download and print details of eon the CNA website
To view On-line Limited Warranty Credit Inquiry, log on to theWebsite select Canon Network Access (CNA) (seeCentral), then select Warranty Credit Inquiry (see
Figure 6 – CNA: Warranty Credit
Figure 6 – ISG Central
Figure 7 – CNA: Warranty Credi
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Line Limited Warranty Credit Inquiry
Line Limited Warranty Credit Inquiry allows your dealership tocheck, download and print details of e-Tag and Flat-Rate Program credits
CNA website.
line Limited Warranty Credit Inquiry, log on to theselect Canon Network Access (CNA) (see Figu
), then select Warranty Credit Inquiry (see
CNA: Warranty Credit Inquiry).
ISG Central
CNA: Warranty Credit Inquiry
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Line Limited Warranty Credit Inquiry allows your dealership toRate Program credits
line Limited Warranty Credit Inquiry, log on to the ISG CentralFigure 5 – ISG
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a) e-Tag Inquiry:
On the CNA website select Warranty Credit Inquiry then select eTag Warranty Claims Reimbursement,Warranty Claims Reimbursementclaims search as shown inClaims Search
Figure 8 – CNA: e-Tag Warranty Claims Reimbursement
Figure 9 – CNA: e-Tag Warranty Claims Sear
To check the status of esubmitted:
Go to the ethe “e-Tag Claim Status Table” as shown at the bottom of thescreen shot inThis table allows you to check the status of your claims. To viewthe details of the eclaim ID number and click on the Display Details button.
Note: e-TagSupport ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enterand manage the e
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Tag Inquiry:
On the CNA website select Warranty Credit Inquiry then select eTag Warranty Claims Reimbursement, Figure 7 –Warranty Claims Reimbursement, to perform an e
s search as shown in Figure 8 – CNA: e-Claims Search.
Tag Warranty Claims Reimbursement
Tag Warranty Claims Search
To check the status of e-Tag Limited Warranty Claims already
Go to the e-Tag “Claim Selection Menu”. Scroll down until you seeTag Claim Status Table” as shown at the bottom of the
screen shot in Figure 8 (CNA: e-Tag Warranty Claims Search)This table allows you to check the status of your claims. To viewthe details of the e-Tag limited warranty claim form, highlight theclaim ID number and click on the Display Details button.
Tag limited warranty claims are connected to the eSupport ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enterand manage the e-Tag limited warranty claims for your dealership.
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On the CNA website select Warranty Credit Inquiry then select e-– CNA: e-Tag
, to perform an e-Tag Warranty-Tag Warranty
Tag Limited Warranty Claims already
Tag “Claim Selection Menu”. Scroll down until you seeTag Claim Status Table” as shown at the bottom of the
Tag Warranty Claims Search).This table allows you to check the status of your claims. To view
Tag limited warranty claim form, highlight theclaim ID number and click on the Display Details button.
limited warranty claims are connected to the e-Support ID number of the individual who entered the claim data.Therefore, it is highly recommended that only one individual enter
Tag limited warranty claims for your dealership.
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b) Flat-Rate Inquiry:
On the CNA websiteFlat-Rate Warranty Reimbursement,Warranty Reimbursement10 – CNA: Flat
Figure 10 – CNA: Flat
Figure 11 – CNA: Flat
C. Service Parts Availability
Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arisefor such parts. Canon USA will provide service partassemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Variousshipment options15F15F28F
30
Next Flight Out (NFO) Ground, Next Day, Early A Pickup (Rush, Spot)
Table 38 – Parts Order Desk Days and Hours of Operation
Days of Operation
Monday – Friday
Monday – Friday
Saturday – SundayAll National Holidays
30 Shipment options are subject to change31 Only authorized dealer personnel with a unique PIN access code will be allowe
Order Center ([email protected]
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quiry:
CNA website select Warranty Credit Inquiry and then selectRate Warranty Reimbursement, Figure 9 – CNA: Flat
Warranty Reimbursement, to perform a search as shown inCNA: Flat-Rate Warranty Reimbursement Search
CNA: Flat-Rate Warranty Reimbursement
CNA: Flat-Rate Warranty Reimbursement Search
Service Parts Availability
Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arisefor such parts. Canon USA will provide service parts for the key units,assemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Various
currently offered include:
Next Flight Out (NFO)t Day, Early AM
Pickup (Rush, Spot)
Parts Order Desk Days and Hours of Operation
Days of Operation Hours of OperationParts Order
Center
Friday9:00 AM – 7:00 PMEastern Standard
Time
Canon PartsOrder Center
Friday29F
317:00 PM – 9:00 AMEastern Standard
Time24 / 7
Call CenterSunday31
All National Holidays24 Hours
Shipment options are subject to changeOnly authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts
[email protected]) for more information.
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select Warranty Credit Inquiry and then selectCNA: Flat-Rate
search as shown in FigureRate Warranty Reimbursement Search.
Service parts ordering will be available 24 hours a day, 7 days a week, 365days a year to provide the quickest possible response should the need arise
s for the key units,assemblies and consumables to cover the entire machine function, and this isdesigned to avoid potential machine downtime for the customer. Various
TelephoneNumber
866-481-2569
800-263-9271
d to utilize this service. Contact the Canon Parts
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VIII. Product Technical Support Offerings
A. Dealer Support Requirements
VarioPrint 135/120/110 Series Technical Training is required to receivetechnical support for the VarioPrint 135/120/110 Series products. Refer to theCanon Technical Support Center (TSC) for further details.
In order to ensure that each Dealer receives the highest level of support andin turn resolves the end user’s problems quickly and accurately, here areseveral recommendations to maximize your technical support request.
The dealer support personnel should check technical documentation(Manuals, Tech. Pub’s, etc.) and the e-Support website (24 hours a day,7 days a week) before calling Canon USA’s Technical Support Center(TSC) since your concern may have already been addressed anddocumented.
Have your Support ID Number ready when you call the TSC and prepareto be at the location where the engine or application is accessible. Thisdramatically improves the TSC’s ability to help troubleshoot the problemand eliminate the guesswork when answering a specific question. Thereare many “causes” to various problems, but by being at the location whencalling, it takes the speculation out of the troubleshooting process bysupplying accurate answers to what the device/application is doing.
Provide the serial number of the installed engine or application you aretroubleshooting. While this is required for access to support, it will alsoprovide the Specialist with information about previous calls for support.
Be prepared to provide environment specific information and any othersite-specific variables.
Submit and update your profile information such as cell phone number, e-mail address, or company address. To do so, you can logon to e-Supportand access the “Current Profile” section to make updates or call CanonUSA’s TSC. Accurate profile information will allow for quick contact ifmore information is required from the caller later on.
At the completion of each call, a ticket number is provided. If the supportspecialist does not provide a number, the caller should ask for it.
A return call from a dealer technician/systems engineer with a resolutionis extremely helpful. The information Canon USA receives from you onwhat actually resolved the problem is sent to the Support Specialist andenables them to better assist other callers who may have the sameproblem just addressed.
Making certain that all of our support partners get the highest quality technicalsupport as fast as possible makes everyone more productive and ultimatelydelivers better results and customer satisfaction.
Following some of these basic guidelines, and working as a team, helpseveryone achieve their support goals.
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B. Canon USA Support Offerings
The following support mechanisms were established to deliver high quality,timely technical support services, and product information to VarioPrintdealerships. These support services cover areas such as system and usersoftware, networking and connectivity issues, electro-mechanical operations,and other hardware servicing.
1. Canon USA Technical Support Center
Canon USA provides a time sensitive call escalation process for allauthorized VarioPrint 135/120/110 Series dealers. The TSC is the singlepoint of entry for this process. Once a call is placed to the TSC andinformation is logged into the call management system, a case numberwill be assigned to the call. Every effort is made to resolve the problemduring the call. Calls that cannot be resolved during the initial call andrequire escalation need to follow the process below. The status of allescalated cases can be viewed via e-Support or by calling the TSC.
Canon USA’s TSC support responsibilities are as follows:
All technical support for the end-user is provided solely by the contractedservicing Dealer.
The Canon USA TSC will be the central contact/escalation for thereporting of all known outstanding hardware and software issues toCanon USA’s engineering and development groups.
The Canon USA TSC will be available to all Authorized Dealers,Systems Engineers, and technicians who have successfully completedthe Training Program.
The TSC will provide technical information regarding all Canonassociated hardware and software products.
The TSC will deploy, as required through proper escalation procedures,all on-site Canon USA digital solutions specialist and systems engineers.
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Figure 12 – Canon USA Support Escalation Flow
Océ VarioPrint 135/120/110End-User
End-User Contacts ServicingDealer
Servicing Dealer ContactsCanon USA TSC
Canon USATechnical Support Center
1-800-528-2830
Canon USADigital Solutions Specialist
& Systems Engineers
Canon USAEngineering
Assistance Required
Status
ModifyUpdate Case
Update Case
January 2013Page 59
Update Case
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2. Internet Support
a) Canon USA’s e-Support Center Website
Canon USA’s Systems and Technical Support Division provideshigh quality e-Support via the Internet and is only available forCanon USA authorized servicing dealers.
Canon USA’s e-Support is designed to provide dealer SystemsEngineers and Technicians access to technical supportinformation via the Worldwide Web.
The following functions and information can be accessed: Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases
In order to access e-Support, you must first register for a SupportID. To register for a Support ID, go on-line to the Canon USASystems and Technical Support Division’s e-Support Centerwebsite at http://www.support.cusa.canon.com. Click on the“Register” button and follow the instructions for registration. Thisservice is available at no additional charge to all authorizeddealers.
Figure 13 – The Canon e-Support Center Login
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b) Canon USA ISG Central Website
Complete versions of the Service Guides are available on theCanon USA ISG Central website (http://isgcentral.cusa.canon.com/).
Access is limited to the authorized dealer’s Management staff;please contact your dealer administrator to request access to theSystem and Technical Support Section of ISG Central.
Figure 14 – The Canon ISG Central Login
Once the Authorized Dealer’s Management staff is logged into ISGCentral, access to the Systems & Technical Support section isavailable by selecting the Systems & Technical Support button.There the authorized dealer’s management staff has access to theService Guides, Program Guides, Software Solutions Guides,Service Support Guides, and Service Revenue/Profit Calculatorsas shown below.
Figure 15 – Systems & Technical Support section of ISG Central
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IX. Appendix
A. Specifications
Note: All specifications are for reference purposes only and are subject tochange without notice.
Table 39 – VarioPrint 135/120/110 Series Main Unit
VarioPrint 135/120/110 Main Unit
VarioPrint 135 VarioPrint 120 VarioPrint 110
Type Console
Imaging Technology Océ Direct Press
ResolutionEngine / Print Up to 600 x 2,400 dpi
Copy Up to 600 x 1,200 dpi
Number of Gradations 200
Paper Size/ / (When the MainUnit’s Paper Deck Is Used)
12” x 19.2”, 12” x 18”, 11” x 17”, LGL, LTRR, EXECR, EXEC, LTR-Tab, LTR
Paper Weight 13 lb bond to 110 lb cover (50 g/m2
to 300 g/m2)
Paper TypePlain, Transparency, Tabs, Self Adhesives, Textured Paper, Die Cuts,Carbonless (NCR) Paper, Pre-printed paper
Warm-Up Time 2.5 - 4.5 minutes, depending on amount of toner in the cleaner
First copy out time Up to 3.9 seconds (Simplex)
First print out time Up to 5.1 seconds (Simplex, ripped)
Copy & PrintSpeed
(Simplex/Duplex)
(20 lb bond (80g/m
2)
LTR 120 ipm / 135 ipm 110 ipm / 120 ipm 100 ipm /110 ipm
LTR-Tab 113 ipm / - 104 ipm / - 94 ipm / -
EXEC 123 ipm / 138 ipm 113 ipm / 123 ipm 102 ipm / 123 ipm
EXECR 100 ipm / 75 ipm 92 ipm / 75 ipm 83ipm / 75 ipm
LTRR 95 ipm / 75 ipm 87 ipm / 75 ipm 79 ipm / 75 ipm
LGL 74 ipm / 75 ipm 68 ipm / 74 ipm 61 ipm / 68 ipm
11” x 17” 63 ipm / 70 ipm 57 ipm / 63 ipm 52 ipm / 57 ipm
12” x 18” 60 ipm / 68 ipm 55 ipm / 60 ipm 50 ipm / 55 ipm
12” x 19.2” 56 ipm / 62 ipm 51 ipm / 56 ipm 46 ipm / 51 ipm
Paper Feeding System/Capacity
(20 lb bond (80 g/m2)
When Only the Main Unit’s Paper Drawers are used:Paper Drawer 1 / 2: up to 1,500 sheets LTRPaper Drawer 3: up to 500 sheets 5.5” x 7.2” to 11” x 17”
(140 mm x 182 mm to 279 mm x 432 mm)Paper Drawer 4: up to 500 sheets 5.5” x 7.2” to 12.6” x 19.2”
(140 mm x 182 mm to 320 mm x 488 mm)
Power Source Single phase, 208-240V, 50/60Hz , 20A
MaximumPowerConsumption
Ready mode Approximately 275 WLow power mode Approximately 150 WSleep mode Approximately 4.2 W (excluding the controller)Operation (LTR80 g/m
2duplex)
Approximately 1.8 kW Approximately 1.9 kW Approximately 2.1 kW
Operation (LTR75 g/m
2duplex)
Approximately 1.85 kW Approximately 1.9 kW Approximately 2.1 kW
Dimensions (H x W x D)
Without Operator Panel:Approximately 40.9” x 44.5” x 30.1” (1,040 mm x 1,130 mm x 765 mm)
With Operator Panel:Approximately 56.3” x 44.5” x 30.1” (1,430 mm x 1,130 mm x 765 mm)
Weight Approximately 579.8 lb (263 kg)
Altitude Less than 1,000 m (3,280.8’) (898.7 hPa or 0.887 atm)
Temperature while in UseBetween 62.6°F (17°C) and 78.8°F (26°C) for print speeds greater than 120ipm
Between 62.6°F (17°C) and 82.4°F (28°C) for print speeds up to 120 ipm
Humidity Between 20% and 80% Relative Humidity
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Table 40 – Duplex Color Image Reader-D1
Duplex Color Image Reader-D1
Reader
Acceptable Originals Sheet, book, three dimensional objects (up to 4.4 lb (2 kg))Type Flat BedPlaten FixedResolution Up to 600 dpi x 600 dpiPaper Sizes 11" x 17", LGL, LTR, LTRR, STMT, or STMTR
FeederOriginal FeedingMechanism
Single Pass Duplex Automatic Document Feeder
Size of Originals
11” x 17”, LGL, LTR, LTRR, STMT, or STMTR
1-Sided Original: 10 lb bond to 80 lb cover (38 to 220 g/m2)
2-Sided Original: 13 lb bond to 80 lb cover (50 to 220 g/m2)
Original Tray Capacity Up to 300 sheets (20 lb bond (80 g/m2))
Scanning (Simplex /Duplex)
B&W (300 dpi x 300 dpi): Approximately 120 ipm (Simplex / Duplex)B&W (600 dpi x 600 dpi): Approximately 100 ipm (Simplex / Duplex)Color (300 dpi x 300 dpi): Approximately 120 ipm (Simplex / Duplex)Color (600 dpi x 600 dpi): Approximately 25 ipm (Simplex / Duplex)Color (600 dpi x 300 dpi): Approximately 105 ipm (Simplex / Duplex)
Power Source From the main unitDimensions (H x W x D) Approximately 7 1/8 " x 25" x 23 1/8" (179 mm x 633 mm x 588 mm)Weight Approximately 59 lb (27 kg)
Table 41 – ePIM-C1/Secondary ePIM-C1
ePIM-C1
Paper Size Approximately 8” x 8” to 12.6” x 19.2” (203 mm x 203 mm to 320 mm x 488 mm)
Paper Weight Approximately 13 lb bond to 110 lb cover (50 to 300 g/m2)
Paper Deck CapacityPaper Drawers 1 / 2: up to 600 sheets each (LTR)
Paper Drawers 3 / 4: up to 1,700 sheets each (LTR)
Paper Feed Technology Vacuum feed, air separation
Power Source90 - 264 V AC, 40 - 67 Hz, 200 WNEMA 5-15
Dimensions (H x W x D) Approximately 40.9” x 38.6” x 29.5” (1,040 mm x 980 mm x 750 mm)
Weight Approximately 440.9 lb (200 kg)
Table 42 – Paper Folding Unit-F1
Paper Folding Unit-F1
Paper Size
Z-Fold: 11" x 17", LGL31F32
, LTRR32
C-Fold: LTRRZigzag-Fold: LTRRHalf-Fold: LTRR
32
Weight Z-Fold, C-Fold, Accordion Z-Fold: 14 to 28 lb bond (52 to 105 g/m2)
Type Thin, Plain, CoatedPower Source From the finisherMaximum PowerConsumption
200 W maximum
Dimensions (H x W x D) Approximately 46 7/8” x 13 1/4” x 31 1/4" (1,190 mm x 336 mm x 793 mm)Weight Approximately 144 lb (65 kg)
32 When the optional Finisher-AG1 / Saddle Finisher-AG2 is attached.
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Table 43 – Punch Unit-BQ1
Punch Unit-BQ1
Paper Size 11” x 17”, LGL, LTR, LTRR, or EXEC
Paper Weight 14 lb bond to 73 lb cover (52 to 200 g/m2)
Paper TypeThin, Plain, Heavy, Recycled, Color, Bond Paper, Tab Paper, Coated, TexturePaper, Vellum
Punch Hole Quantity,Hole Diameter
Two Holes: 1/4” (6.5 mm)Three Holes: 3/8” (8 mm)
Distance Between PunchHoles
Two Holes: 2-3/4” (70 mm)Three Holes: 4-1/4” (108 mm)
Paper Size in Which HolesCan be Punched
Two Holes: LGL, LTRRThree Holes: 11” x 17”, LTR, EXEC
Puncher Waste TrayCapacity
When approximately 6,000 sheets of paper have been punched
Power Source From the Finisher
Dimensions (H x W x D) Inside the Finisher
Weight Approximately 8.2 lb (3.7 kg)
Table 44 – Booklet Trimmer-D1
Booklet Trimmer-D1
Description Upper knife reciprocating, fore-edge trimmer with delivery trayTrim Amount 0.08” to 0.78” (2 mm to 20 mm)
Maximum Number ofSheets
Approximately 50 sheets (20 lb bond (80 g/m2))
Approximately 48 sheets (20 lb bond (80 g/m2)) + 2 sheets (110 lb cover (300
g/m2))
Delivery Tray CapacityConveyor belt - Approximately 30 booklets(or Approximately 40 sheets of an LTR booklet (20 lb bond (80 g/m
2))
Booklet Waste TrayCapacity
Approximately 1,500 sheets of trimmed strips (LTR (20 lb bond (80 g/m2), trim
width 0.78” (20 mm))Acceptable Paper Sizes 13” x 19.2”, 12” x 18”, 12 5/8” x 17 3/4”, 11” x 17”, LGL, LTRRAcceptable PaperWeights
14 lb bond to 110 lb cover (52 to 300 g/m2)
Power Source/MaximumPower Consumption
From the finisher 300 W maximum
Dimensions (H x W x D)Approximately 41" x 62" x 30 3/8" (1,040 mm x 1,575 mm x 770 mm)(including conveyor belt and delivery tray)
Weight Approximately 335 lb (152 kg)
Table 45 – Two Knife Booklet Trimmer-A1
Two Knife Booklet Trimmer-A1
Description Upper knife, reciprocating top-bottom trimmerMaximum Number ofSheets
Up to 50 sheets (20 lb bond (80 g/m2))
Up to 48 sheets (20 lb bond (80 g/m2)) + 2 sheets (110 lb cover (300 g/m
2))
Acceptable Paper Sizes 13” x 19.2”, 12” x 18”, 12 5/8” x 17 3/4”, 11” x 17”, LGL, LTRRAcceptable PaperWeights
14 lb bond to 110 lb cover (52 to 300 g/m2)
Trimming WidthTop-bottom: Approximately 0.08” to 0.59” (2 mm to 15 mm)*Minimum width of booklet in top and bottom directions: 7.48” (190 mm)
Trim Box CapacityApproximately 1,500 sheets of trimmed strips(width 0.59” (15 mm), LTRR paper (20 lb bond (80 g/m
2))
(Equivalent to approximately 750 sheets)
Conveyor CapacityApproximately 30 booklets (Approximately 40 sheets of an LTRR booklet (20 lbbond (80 g/m
2), with the width trimmed 0.79” (20 mm) by the Booklet Trimmer)
Power Source 120 to 127 V AC, 50/60 Hz, 4 AMaximum PowerConsumption
440 W
Dimensions (H x W x D)Approximately 41" x 21 1/8" x 30 3/8" (1,040 mm x 536 mm x 770 mm)(without conveyor and delivery trays)
Weight Approximately 319 lb (145 kg) (without conveyor and delivery trays)
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Table 46 – Finisher-AF1
Finisher-AF1
Paper Size13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size(5 7/8" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))
Paper Weight 14 lb bond to 110 lb cover (52 to 300 g/m2)
Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,Labels, Tab Paper, Coated, Texture Paper, Vellum
Capacity Per Tray
No Collating, Collate, or Group ModeTray AIf the High Volume Stack Mode is set to ‘Off’:13" x 19", 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC,EXECR: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)
If the High Volume Stack Mode is set to ‘On’:(The maximum stack volume may vary, depending on the paper type.) (When theoptional Booklet Trimmer-D1 is attached, the High Volume Stack Mode is notavailable.)LTR, LTRR, STMTR, EXEC: 3,000 sheets (or 16 5/8” (423 mm) in height)11” x 17”, LGL: Approximately 1,500 sheets (or 8 1/2” (216 mm) in height)(Paper size over 11” X17” is not supported in High Volume Stack Mode)
Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets (or 11 1/4" (285 mm) in height)13” x 19”, 12 5/8” x 17 3/4”, 12” x 18”, 11" x 17", LGL: Approximately 1,000 sheets(or 5 3/4" (147 mm) in height)
Staple ModeTray A:11" x 17", LGL, LTR, LTRR, EXEC: Approximately 1,000 sheets/100 sets (or 5 3/4"(147 mm) in height)
Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets/100 sets (or 11 1/4" (285 mm) inheight)11" x 17", LGL: Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)No Collating, Collate, Group, and Staple Modes with Different Paper Sizes:13” x 19”, 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC:Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)- The Staple mode cannot be used with 13” x 19”, 12" x 18", and 12 5/8” x 17 3/4”
Z-Fold Mode (When the Optional Paper Folding Unit-F1 Is Attached):Tray A: Approximately 20 sheetsTray B: Approximately 30 sheets
Maximum StaplingCapacity / AvailableStaple Size
When the Standard Staple Cartridge Is Attached:(The maximum stapling capacity may vary, depending on the paper type andweight.)LTR, EXEC: Approximately 100 sheets (20 lb bond (80 g/m
2)) or Heavy paper
stacked less than 1/2" (11 mm) Approximately 98 sheets (20 lb bond (80 g/m2))
+ 2 sheets (73 lb cover (200 g/m2))
11" x 17", LGL, LTRR: Approximately 50 sheets (20 lb bond (80 g/m2)) or Heavy
paper stacked less than 1/4" (5.5 mm) Approximately 48 sheets (20 lb bond (80g/m
2)) + 2 sheets (73 lb cover (200 g/m
2))
Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXECDouble Stapling: 11" x 17", LGL, LTR, LTRR, EXEC
Power Source 120 V AC, 60 Hz, 8 A, 250 W maximum
Dimensions (H x W x D)Approximately 46 1/2" x 31 1/2" (35 3/8”)32F
33x 31 1/4"
(1,180 mm x 800 mm (890 mm)33
x 792 mm)Weight Approximately 286 lb (130 kg)
33 When the extension tray is pulled out.
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Table 47 – Saddle Finisher-AF2
Saddle Finisher-AF2
Paper Size13" x 19", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, and Irregular Size (5 7/8"x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm))
Paper Weight 14 lb bond to 110 lb cover (52 to 300 g/m2)
Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Transparency,Labels, Tab Paper, Coated, Texture Paper, Vellum
Capacity Per Tray
No Collating, Collate, or Group ModeTray A:If the High Volume Stack Mode is set to ‘Off’:13" x 19", 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXECEXECR: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)If the High Volume Stack Mode is set to ‘On’:(The maximum stack volume may vary, depending on the paper type.) (When theoptional Booklet Trimmer-D1 is attached, the High Volume Stack Mode is notavailable.)LTR, LTRR, STMTR, EXEC: Approximately 3,000 sheets (or 16 5/8” (423 mm) inheight)11” x 17”, LGL: Approximately 1,500 sheets (or 8 1/2” (216 mm) in height)(Paper size over 11” X17” is not supported in High Volume Stack Mode)
Tray B:LTR, LTRR, EXEC: 2,000 sheets (or 11 1/4" (285 mm) in height)13” x 19”, 12” x 18”, 12 5/8” x 17 3/4”, 11" x 17", LGL: Approximately 1,000 sheets(or 5 3/4" (147 mm) in height)
Staple ModeTray A:11" x 17", LGL, LTR, LTRR, EXEC: Approximately 1,000 sheets/100 sets (or 5 3/4"(147 mm) in height)
Tray B:LTR, LTRR, EXEC: Approximately 2,000 sheets/100 sets (or 11 1/4" (285 mm) inheight)11" x 17", LGL: Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)No Collating, Collate, Group, and Staple Modes with Different Paper Sizes:13” x 19”, 12" x 18", 12 5/8” x 17 3/4”, 11" x 17", LGL, LTR, LTRR, STMTR, EXEC:Approximately 1,000 sheets/100 sets (or 5 3/4" (147 mm) in height)- The Staple mode cannot be used with 13” x 19”, 12" x 18", and 12 5/8” x 17 3/4”
Z-Fold Mode (When the Optional Paper Folding Unit-F1 Is Attached):Tray A: Approximately 20 sheetsTray B: Approximately 30 sheets
Max. Stapling Capacity /Available Staple Size
When the Standard Staple Cartridge Is Attached:(The maximum stapling capacity may vary, depending on the paper type andweight.)LTR, EXEC: Approximately 100 sheets (20 lb bond (80 g/m2)) or Heavy paperstacked less than 1/2" (11 mm) Approximately 98 sheets (20 lb bond (80 g/m2)) +2 sheets (73 lb cover (200 g/m2))11" x 17", LGL, LTRR: Approximately 50 sheets (20 lb bond (80 g/m2)) or Heavypaper stacked less than 1/4" (5.5 mm) 48 sheets (20 lbbond (80 g/m2)) + 2 sheets (73 lb cover (200 g/m2))Corner Stapling: 11" x 17", LGL, LTR, LTRR, EXECDouble Stapling: 11" x 17", LGL, LTR, LTRR, EXEC
Available Saddle StitchCapacity/Size
Plain Paper: Approximately 2 to 25 sheets (14 to 20 lb bond (52 to 80 g/m2))
Up to 15 sheets (20 to 28 lb bond (80 to 105 g/m2))
Up to 10 sheets (28 to 35 lb bond (105 to 128 g/m2))
Up to 5 sheets (35 lb bond to 80 lb cover (105 to 216 g/m2))
including cover sheetCoated Paper: Up to 15sheets (20 lb bond (80 g/m
2))
Saddle Fold: Up to 5 sheets (20 lb bond (80 g/m2))
Size: 13” x 19”, 12” x 18", 12 5/8” x 17 3/4”,11” x 17”, LGL, LTRR, and irregularsize: 8 1/4" x 11” to 13” x 19 1/4”
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Table 47 – Saddle Finisher-AF2 – Continued
Saddle Finisher-AF2
Power Source 120 V AC, 60 Hz, 8 A 250 W maximum
Dimensions (H x W x D)Approximately 46 1/2" x 31 1/2" (41 3/4”)33F
34x 31 1/4"
(1,180 mm x 800 mm (1,060 mm)34
x 792 mm)Weight Approximately 396 lb (180 kg)
Table 48 – High Capacity Stacker-E1
High Capacity Stacker-E1
Paper Size
StackTray:
13” x 19”, 12” x 18”, 12 5/8” x 17 3/4", 11” x 17”, LGL, LTR, LTRR, EXEC,EXECR, and Irregular Size (10 1/8" x 7 1/8" to 13" x 19 1/4"(257 mm x 182 mm to 330.2 mm x 487.7 mm), 8 1/4" x 11” to10 1/8” x 19 1/4” (210 mm x 279.4 mm to 256.9 mm x 487.7 mm))
OutputTray:
13” x 19”, 12” x 18”, 12 5/8” x 17 3/4", 11” x 17”, LGL, LTR, LTRR, EXEC,EXECR, and Irregular Size (7 1/8" x 7 1/8" to 13" x 24 7/8"(182 mm x 182 mm to 330.2 mm x 630 mm))
Paper Weight 14 lb bond to 110 lb cover (52 to 300 g/m2)
Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-Punched, Bond Paper, Labels,Transparency, Tab Paper34F
35, Coated, Texture paper, Vellum
Paper Capacity 6,000 sheets maximumNumber of Trays 2 trays
Tray CapacityOutput Tray: Approximately 1,000 sheets (or 5 3/4" (147 mm) in height)Stack Tray: Approximately 5,000 sheets x 2 (or 22 5/8” (575 mm) in height)
Stacking Modes Collate, Group, Offset, Continuous LoadPower Source/MaximumPower Consumption
120 V AC, 60 Hz, 15 A, 580 W maximum
Dimensions (H x W x D) Approximately 53 5/8" x 39 1/4" x 31 1/4" (1,362 mm x 997 mm x 792 mm)Weight Approximately 463 lb (210 kg)
Table 49 – High Capacity Stacker-F1
High Capacity Stacker-F1
Paper Size
Paper size (Top tray, stack tray, eject tray):LGL, LTR, LTRR, STMTR, SRA3, EXEC, EXECR, 11"x17", 12"x18", 13"x19"Custom sizes: 5.5" x 7.2" - 13.0" x 19.2" (140 mm x 182 mm - 330.2 mm x 487.7mm)
Paper Weight Type: All media weight by printer
Paper Type Type: All media supported by printer
Number of Trays 2 trays
Tray Capacity(@ 80 g/m², 20 lb Bond)
Top tray: 200 sheets or 20 mm (0.8") in heightStack tray (Internal): 3,000 sheets or 355 mm (14.0") in heightEject tray (External): 3,000 sheets or 355 mm (14.0") in height
Stacking Modes Strait and Offset
Power Source 120 V AC, 60 Hz, 10 A, NEMA 5-15
Power consumptionOff: Less than 0.5 WReady: Less than 15 WIn use: Less than 300 W
Dimensions (W x D x H)35.4" x 29.3" x 40.9" (899 mm x 745 mm x 1,040 mm)35.4" x 49.2" x 40.9" (899 mm x 1,250 mm x 1,040 mm) (when the eject tray isextended)
Weight 264.6 lb (120 kg)
34 When the auxiliary booklet tray is pulled out.35 Tab paper can be stacked with tab ear on trailing edge only.
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Table 50 – PowerLift Specifications
PowerLift
Maximum lifting weight: 175 lb (80 kg)
Minimum fork height: 4" (100 mm)
Maximum fork height: 47" (1,200 mm)
Power Source 24V (from two 12 V Batteries), 9.0 Ah gas tight and maintenance free
Charger 120 V AC, 60 Hz, 2 A, NEMA 5-15
Charging Time 4-5 hours (Discharged batteries)
Dimensions (W x D x H) 21 x 33" x 60" (530 mm x 850 mm x 1,520 mm)
Paper Pallet Dimensions(W x D)
19.7” x 13” (500 mm x 330 mm )
Weight 80 lb (36 kg)
Table 51 – Document Insertion Unit-F1
Document Insertion Unit-F1
Paper SizeUpper Tray: LTR, LTRR, EXECR, and Irregular Size (7 1/8" x 7 1/8" to 13" x 19 ¼”(182 mm x 182 mm to 330.2 mm to 487.7 mm))
Paper Weight 14 lb bond to 110 lb cover (52 to 300 g/m2)
Paper TypeThin, Plain, Heavy, Recycled, Color, Pre-punched, Bond Paper, Coated, TexturePaper, Vellum
Paper CapacityUpper Tray: Approximately 200 sheets (20 lb bond (80 g/m
2))
Lower Tray: Approximately 200 sheets (20 lb bond (80 g/m2))
Power Source From the Finisher
Dimensions (H x W x D) Approximately 55” x 27 5/8” x 31 ¼” (1397 mm x 701 mm x 793 mm)Weight Approximately 122 lb (55 kg)
Table 52 – PRISMAsync Controller
Item Specifications
Operating System Windows 7
Processor Speed 2 GHz
Memory 2 GB
Hard Disk 160 GB
Network Connectivity Ethernet 10/100/1000 Base-T
Network ProtocolsTCP/IP (LPR/LPD, Socket), SMB Static IP/Auto IP (DHCP)SNMP v1-v3 (Printer MIB, private MIB, Job monitoring MIB), IPP
Page DescriptionLanguages
Adobe PostScript 3, PDF 1.7, PCL 6, XPS, IPDS, SRA/PCL6
Server Type Embedded with optional removable hard disk Web-based configuration with Océ Settings Editor
USB PrintingPDF, PS, PCL, XPS via USB connection on the operator panel.(Compatibility with all USB storage devices cannot be guaranteed.)
SecurityCCEAL 2+, E-Shredding (optional), Firewall, PIN for Doc Box, User authentication toSDS, Removable Hard Disk, IPv6
Features
Print-while-RIP RIP-then-Print Streaming Process multiple jobs No cycle-down between jobs Multi-tasking (scan, copy, print) Remote meter reading
Options
Generic USB mouse support Section 508 kit (video attention light) CCD interface for accounting Operator attention light Removable hard disk Remote UI
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Table 53 – USB Flash Drive Specifications (for the USB Key and USB Stick)
Capabilities Requirement
USB connection speed USB 2.0 High Speed certified, USB 1.1 backward compatible
USB key size Size ≥ 2 GB, 4GB Recommended
Bootable media support Yes (mandatory)
File system support Bootable NTFS and FAT32 (Intel)
DriversWindows generic drivers for USB mass storage. No specific drivers or specificsetup
Bios recognition USB HDD device
USB key technology SLC (Single Level Cell – Mandatory)
Encryption No hardware data encryption software on the USB key allowed
U3 support Not allowed
Biometric support Not allowed
Micro-Drive Not allowed
Ready Boost certified Yes (mandatory)
Minimal Throughputs
File size 512B 32kB 256kB 2MB 64MB
Read 1.5 MB/s 8 MB/s 20 MB/s 23 MB/s 24 MB/s
Write 0.1 MB/s 0.8 MB/s 4 MB/s 4 MB/s 8 MB/s
Housing Rubber housing (shock resistant) is preferred
LCD Screen Not allowed
Activity indication Led Yes
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B. High Capacity Stacker-F1 Safety Notification
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C. Warranty
1. Océ VarioPrint 110/120/135 – Canon Limited Warranty
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2. Océ CPR Drum Unit - Canon Limited Warranty
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D. List of TablesTable 1 - Model Comparison Chart.......................................................................................2Table 2 – Configuration.........................................................................................................4Table 3 – Hardware Accessories ..........................................................................................5Table 4 – Print Engine and Controller System Options ........................................................6Table 5 – Consumables ........................................................................................................6Table 6 – Toner and Drum....................................................................................................6Table 7 – Maintenance Icon................................................................................................19Table 8 – POC Actions .......................................................................................................19Table 9 – The VarioPrint DP LINE POC Kit-A1 ..................................................................21Table 10 – Standard Program Alerts ..................................................................................21Table 11 – Océ VarioPrint DP-Line Technician Training Certification Path .......................27Table 12 – Océ VarioPrint DP-Line Accessories Training Certification Path .....................27Table 13 – Service Manager Training Certification Path ....................................................27Table 14 – Océ VarioPrint DP-Line Technician Training Prerequisites..............................30Table 15 – Océ VarioPrint DP-Line Accessories Training Prerequisites............................30Table 16 – Power and Plug Requirements Quick Reference .............................................33Table 17 – Power Receptacle.............................................................................................34Table 18 – Weight Table.....................................................................................................34Table 19 – Dimensions Table .............................................................................................35Table 20 – Dimensions Diagrams.......................................................................................36Table 21 – Estimated Installation Times.............................................................................38Table 22 – Environmental Conditions .................................................................................39Table 23 – Main Unit Consumables List .............................................................................44Table 24 – Main Unit Consumable Parts List .....................................................................45Table 25 – Duplex Color Image Reader-D1 Consumable Parts List ..................................45Table 26 – High Capacity Stacker-E1 Consumable Parts List ...........................................46Table 27 – High Capacity Stacker-F1 Consumable Parts List ...........................................46Table 28 – Booklet Trimmer-D1 Consumable Parts List ....................................................46Table 29 – Two-Knife Booklet Trimmer Consumable Parts List .........................................46Table 30 – Saddle Finisher-AF1/Finisher-AF1 Consumable Parts List ..............................46Table 31 – Document Insertion Unit-F1 Consumable Parts List ........................................47Table 32 – Paper Folding Unit-F1 Consumable Parts List .................................................47Table 33 – Printer Operation Care Program replaceable parts ..........................................48Table 34 – Special Tools, Solvents, and Oils List...............................................................48Table 35 – Soft Counter ......................................................................................................49Table 36 – Monthly Print Copy Volume Definitions ............................................................50Table 37 – Monthly Copy Volume.......................................................................................50Table 38 – Parts Order Desk Days and Hours of Operation ..............................................56Table 39 – VarioPrint 135/120/110 Series Main Unit..........................................................62Table 40 – Duplex Color Image Reader-D1 .......................................................................63Table 41 – ePIM-C1/Secondary ePIM-C1 ..........................................................................63Table 42 – Paper Folding Unit-F1.......................................................................................63Table 43 – Punch Unit-BQ1 ................................................................................................64Table 44 – Booklet Trimmer-D1..........................................................................................64Table 45 – Two Knife Booklet Trimmer-A1.........................................................................64Table 46 – Finisher-AF1 .....................................................................................................65Table 47 – Saddle Finisher-AF2 .........................................................................................66Table 48 – High Capacity Stacker-E1.................................................................................67Table 49 – High Capacity Stacker-F1.................................................................................67Table 50 – PowerLift Specifications....................................................................................68Table 51 – Document Insertion Unit-F1..............................................................................68Table 52 – PRISMAsync Controller ....................................................................................68Table 53 – USB Flash Drive Specifications (for the USB Key and USB Stick) ..................69
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E. List of FiguresFigure 1 – Service Mode.....................................................................................................22Figure 2 - Océ VarioPrint DP-Line Learning Path...............................................................26Figure 3 – e-Support: Flat-Rate Program ...........................................................................51Figure 4 – e-Support: e-Tag................................................................................................52Figure 5 – e-Support: e-Tag Claim Selection Menu ...........................................................53Figure 6 – ISG Central ........................................................................................................54Figure 7 – CNA: Warranty Credit Inquiry ............................................................................54Figure 8 – CNA: e-Tag Warranty Claims Reimbursement..................................................55Figure 9 – CNA: e-Tag Warranty Claims Search................................................................55Figure 10 – CNA: Flat-Rate Warranty Reimbursement ......................................................56Figure 11 – CNA: Flat-Rate Warranty Reimbursement Search..........................................56Figure 12 – Canon USA Support Escalation Flow..............................................................59Figure 13 – The Canon e-Support Center Login ................................................................60Figure 14 – The Canon ISG Central Login .........................................................................61Figure 15 – Systems & Technical Support section of ISG Central .....................................61