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Agenda
Microsoft Unified Communications
Increased Productivity with Exchange UM
Reductions in IT Costs
Getting More out of your existing IT Investments
Microsoft Unified CommunicationsInnovative Communications With Revolutionary Economics
E-mail and Scheduling
Presence and Availability
Enterprise Instant Messaging
Web Conferencing
Unified Messaging
Immersive Meetings
Audio, Video and Web Conferencing
IP Voice Call Management
Soft and IP PhonesRemote Call
Control
Regulatory/Compliance
2003 Products 2007 Products
Microsoft Unified CommunicationsRoadmap
Unified Messaging: Overview Problems Being Addressed
Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voice mail.
Fax messages come to stand-alone fax machines and require personnel to monitor.
Users and administrators have to manage their communications from multiple locations with multiple sets of tools.
“Having worked in the global convergence market for over ten years, everyone at POST CTI is convinced that the arrival of Exchange 2007 Unified Messaging with Microsoft’s associated Unified Communications strategy is the most evolutionary and truly unified application of convergence anyone can remember. It is going to revolutionize how people work and communicate forever, in an environment they know and understand.” - Neil May, Managing Director, POST CTI
Exchange UM Solution Exchange UM Vision
Offer convenient, integrated access to all your vital business communications
Reduce costs and increase operation efficiency by consolidating infrastructure and training
Increase client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox
Reduce the number of systems people must check, reducing wasted time
Make sure your people always have access to their messages, even while away from their office
Achieve faster response time for messages
Achieve Improved Collaboration Reduce Lost Time and Decrease Response Time
“Unified messaging provides opportunities to help our faculty and staff become more mobile and work more flexibly. Employees are no longer bound to just a phone or e-mail to conduct their projects. They have the freedom to work where and when they want.”-James Reed, Lead Microsoft Exchange Server Administrator, Emory University
“As an end user, I like that I have so many options to access my work space. I am heavy user of Calendar, Mail, Voice Mail, and Contacts. I use my smart phone, the Touchtone User Interface (TUI), Outlook Voice Access (OVA), Outlook Web Access (OWA), and Outlook. I can access my information from all these means and not worry whether I forgot my phone or laptop. Having used other unified messaging products, I find the Exchange 2007 and Unified Messaging is better in most respects..”
- Deb Prenger, Software Architect, Gold Systems
Messages Always Available from the Most Convenient Tool
One inbox E-mail Fax Voice mail
All messages manageable from any tool Desktop: Office Outlook Web: Outlook Web Access Mobile: Exchange ActiveSync-
enabled mobile phones Plain phone: Outlook Voice Access
Any phone
Speech recognition or Touchtone
Access voice mail, e-mail, calendar, personal contacts and your company directory
Outlook Voice Access All Your Vital Business Communications over the Phone
“A lot of people use [Outlook Voice Access] to send ‘I’ll be late’ messages for meetings they have scheduled in Outlook. I use my mobile phone to check my e-mail on the way to work every morning. When I walk in the door, I don’t have to deal with the 75 messages that came in overnight.”- Ron Penrose, System Administrator, Columbia Sportswear
Outlook Voice Access
Drive Down IT Costs Reduce Costs by Consolidating Your Infrastructure
Single point of administrationSingle training and
troubleshootingSingle directory infrastructureSingle place to provision new
employeesSingle security infrastructureSingle storage and backup
“We have much more simplified communications now, and we will also experience big savings in administrative overhead by rolling voice mail and e-mail into Exchange Server 2007.” - Jim Ferguson, Senior Exchange Administrator, Axcelis Technologies
Drive Down IT CostsSite Consolidation
Eliminate expensive voice mail systems at each office
Deploy gateway appliances at each office instead Centralize your voice mail system in your datacenter A single UM server can support multiple offices,
different vendors of PBX, and/or different languages
Local Office (Many) Exchange Site (Few)
WAN
“We've seen the costs of using other products for unified messaging. These costs are often very high and maintaining parallel voice mail and e-mail environments is difficult. Instead, we want to use what we have in place today—Exchange Server 2007—to avoid the costs of maintaining separate systems.” - John Guadarrama, Staff IT Manager and Engineer, QUALCOMM
PBX
E2007UM
Servers
E2007MailboxServers
VoIPgateway
Get More from Your Existing InvestmentNo Switch Upgrade Required
Standard Voice over IP protocols are used to talk to Exchange No special telephony hardware Only a standard NIC card in the
Exchange server
Telephony connectivity comes from either A compatible IP-PBX (less
common but being more widely deployed)
Or VOIP gateway appliance to
connect to a traditional PBX (more common)
“FranklinCovey was going to have to spend money to upgrade its [voice] communications, and Exchange Server 2007 cost $100,000 less than the alternative. That made the return on investment immediate.”- Dan See, Service Delivery Executive, EDS
Get More from Your Existing InvestmentPBX Connectivity
VOIP gateways from Dialogic and AudioCodes support most legacy PBXes
VOIP gateways are inexpensive appliances requiring minimal management
Upgrade to VoIP when it makes business sense, not just for UM
PBX
E2007UM
Servers
E2007MailboxServers
VoIPgateway
“Integrating our PBX system with Exchange Server and transferring voice mail over to the new environment only took us one and one-half days. We really thought the process was going to be much harder. Once we got the necessary components and started working through the process, it turned out to be quite simple.”- Jared Sahleen, Senior Technology Manager, Lifetime Products
Summary Exchange UM
Increased Productivity
Reduced IT Costs
Utilizes your existing Investments
“With Exchange Server 2007, we look forward to being able to communicate better…Will this technology help us sell more golf clubs? In this case, yes, we believe that better communication will help us sell more golf clubs.”-Eric Hart, End-User Computing Manager, PING
© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
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