Onboarding 2.0
With David Lee
HumanNatureAtWork.com
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“After Picture”
1. Greater precision and control over…
2. “Good to Great”
3. Engaging, and inspiring…
4. Productive faster…
Agenda
• “The Designer’s Mindset”…
Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives…
Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives… • New Hire Experience Mapping ™
Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives… • New Hire Experience Mapping ™
• Next Steps
Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Great Design = Aesthetics and Functionality
The Designer’s Mindset
Translating the Designer’s Mindset to Your Onboarding Experience
Functionality = Does this process or step in the process…
• Help or Hinder The Path to High Performance?
• Reduce Time to 100% Productivity/Quality?
• Ensure Employee Success?
The Designer’s Mindset
Translating the Designer’s Mindset to Your Onboarding Experience
Aesthetics = What emotions do we want this Moment of Truth to elicit and how can we do that?
• Inspired? • Optimistic? • Proud? • Comfortable? • Welcomed? • Confident?
The Designer’s Mindset
“So…how do you design great new hire experiences?”
The Designer’s Mindset
Applying The Designer’s Mindset To Onboarding
Know the fundamentals (the “design elements”)…
… Moment of Truth by Moment of Truth…
The Designer’s Mindset
Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
The Design Elements
Designer’s Mindset › Design Elements
New Hire Moments of Truth
The Design Elements
Designer’s Mindset › Design Elements
New Hire Moments of Truth
Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
• Opportunities for Professional Growth
• Relationship with Supervisors
• Opportunities to Make a Difference
• Belief in Employer’s Mission
• Etc…
Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
Source: Talent Management in the 21st Century: Attracting, Retaining and Engaging Employees of Choice, WorldatWork Journal, 2006
New Hire Moments of Truth
Designer’s Mindset › Design Elements
DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,
PRODUCTIVITY, ETC. #2
Designer’s Mindset › Design Elements
DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,
PRODUCTIVITY, ETC. #2
• Generational
• Cultural/Regional
• Profession & Position
New Hire Moments of Truth
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
Humans Are Meaning-Making Creatures…
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
…Therefore “Little Things” Take On Disproportionately Large Significance in
Ambiguous Situations
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“I’m not sure if we’ll be able to….
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“What did it mean to me? It meant they were unprepared; and if they're not ready for me to come in on my first day, what else are they not ready for?
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“This is something they knew about eight weeks in advance. I committed a career shift and went to a company that isn't even sure about this minor detail? If that was uncertain on my first day, what else am I going to deal with here?”
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
Humans Are Meaning-Making Creatures…
New Hire Moments of Truth
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
New Hire Moments of Truth
Designer’s Mindset › Design Elements
HARD-WIRED HUMAN NEEDS AND DRIVES… #4
Designer’s Mindset › Design Elements
HARD-WIRED HUMAN NEEDS AND DRIVES… #4
• Meaning and Purpose
• To Matter
• Pride and Self-Esteem
• Control
• Self-Efficacy/Mastery
• Relationships and Belonging
New Hire Moments of Truth
Designer’s Mindset › Design Elements
“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5
“Aesthetics”
Designer’s Mindset › Design Elements
“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5
• Confused • Frustrated • Overwhelmed • Bored • Annoyed • Anxious • Insecure • Disappointed • Regretful
Or…
• Welcome • Comfortable • Secure • Valued • Important • Proud • Excited • Confident
New Hire Moments of Truth
Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
• A well run outfit: “We do things right.”
• Management is smart.
• Management cares.
• Management respects employees.
• Employees get to make a difference.
Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
1. Trust…
2. Respect…
3. Pride
4. Excitement or “Buyer’s Remorse”
5. Employer Brand
Why Is This So Important?
The Six Design Elements 1. Universal Drivers of Engagement, Satisfaction,
Productivity, etc.
2. Demographic-Specific Drivers of Engagement, Satisfaction, Productivity, etc.
• Generational
• Cultural/Regional
• Profession & Position
Designer’s Mindset › Design Elements
New Hire Moments of
Truth
New Hire Moments of
Truth
The Six Design Elements 3. Principles of Human Nature That Affect
Employee Performance…
4. Hard-wired Human Needs and Drives...
5. “What’s the Emotional Take Away?”
6. “What’s the Perceptual Take Away?”
Designer’s Mindset › Design Elements
New Hire Experience Mapping ™
Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
New Hire Experience Mapping ™
Day One
Directions & Instructions on Where to Go, Park, etc.
Signage in lobby
Greeting by Receptionist
etc., etc.
Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com
New Hire Experience Mapping ™
Day One
Directions & Instructions on Where to Go, Park, etc.
Signage in lobby
Greeting by Receptionist
etc., etc.
Universal Drivers…
Demographic-Specific Drivers
“What’s the Emotional Take Away?”
Principles of Human Nature…
Hard-wired Human Needs and Drives
Ap
ply Each
Lens
Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com
“What the Perceptual Take Away?”
New Hire Experience Mapping ™
Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• New Hire Experience Mapping ™
• Six Hard-wired Human Drives…
• Next Steps
Next Steps 1. Map out your new hire experience Moments of
Truth.
2. To begin the process, ask: – Emotional Take Away? – Perceptual Take Away? – 6 Key Human Needs and Drives?
Next Steps 3. Learn More About the Different Drivers and How to Design Experiences to Satisfy Them. 4. To accelerate your…
How to Become an Onboarding Hero ™
Learn about the “Onboarding Faster, Smarter, Better” Program
http://www.humannatureatwork.com/onboardinghero
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