PeacefulProjectionsA concept for improving mental health services on CMU’s campus
Michelle lew MHCI
loretta Neal MDes
problem CMU students are under a tremendous amount of stress yet lack the resources to help them cope
“There’s a counseling center on campus?” -2nd year grad student
2INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
opportunity
3
Adaptive technology can provide students with new ways to deal with stress while enhancing existing services offered at CMU’s Couseling & Psychological Services (CaPS) center
INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE4
Your experience at CMU
Fall semester Winter Break Spring semester Spring Break
INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE5
mood
10
9
8
7
6
5
4
3
2
1
0
Your experience at CMU
Fall semester Winter Break Spring semester Spring Break
INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE6
mood
10
9
8
7
6
5
4
3
2
1
0
Your experience at CMU
Fall semester Winter Break Spring semester Spring Break
INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE7
mood
10
9
8
7
6
5
4
3
2
1
0
}The trigger for seeking help is
when your mood begins to interfere
with your daily life -- not going to class, canceling
dates etc.
}
Red flag H
ELP
Your experience at CMU
Fall semester Winter Break Spring semester Spring Break
HELP
INTRO SYNTHESIS CONCEPTS PROTOTYPE CLOSE8
ResearchGoal: Explore potential for adaptive technology through site visit, competitive analysis, literature review and interviews.
RESEARCH
9INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
site visit
10INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
site visit
11INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
CaPS website audit
Students must call to begin the process}
}}}
Limited office hours
12INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
competitive analysis All campus groups have resources
Content strategy aimed at putting the audience’s concerns at the forefront} }
Variety of resources, i.e. videos, links to recreation, 617-253-CALM
}}
“We like the privacy it of fers but we know it’s hard to find.”
13INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
On the entry way
“Our internat ional students come with a lot of st igma towards therapy.”
On barriers to therapy
interview with Kurt Kumler Director of CaPS
“16% of the campus community uses CaPS.”
14INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
interview with Kurt Kumler On usage of CaPS
“Many don’t understand what therapy is and what it can do. It’s not magic.”
On barriers to therapy
Director of CaPS
“I actually stopped going to CaPS my sophomore year because the secretary assigned me to a counselor I didn’t think was very good, but I was too nervous to call in and tell the secretary that to her face / ask for a new counselor.”
15INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
interview with Katie Chironis writer of “The happy mask: Carnegie Mellon must address stress culture”
On CaPS experience
“The CaPS experience ends up being an hour of you talking to a human wall, with occasional nods or quest ion prompts.”
16INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
interview with Katie Chironis Writer of “The happy mask: Carnegie Mellon must address stress culture”
On CaPS experience
17INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
stress is pervasive
• CMU is ranked 19th most stressful college in US
• 30% of millennials aged 18-33 say their stress increased last year
• Younger Americans are more stressed and less equipped to handle stress than older generations
1. Due to tuition costs, acceptance rates, competitiveness, student demographics, and crime (The Daily Beast’s analysis of most stressful colleges in the US)2. Stress in America 2012 report: “Younger Americans report experiencing the most stress and the least relief — they report higher stress levels than older generations and say they are not managing it well.” http://www.apa.org/news/press/releases/stress/2012/full-report.pdf
1
2
18INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
suicide: one is too many
• CMU has a suicide rate of 1 every 3 years which is below the national average for school size
• 6% of undergrads and 4% of grad students say they “seriously considered attempting suicide” in the past year
• Half of those did not tell anyone
1. Email from Kurt Kumler, 2. According to a 2009 article in Professional Psychology, 6 percent of participating undergraduates and 4 percent of graduate students in four-year colleges said they had “seriously considered attempting suicide” in the past year—and nearly half of each group did not tell anyone.
1
2
19INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
stigma towards therapy
• CMU has a high proportion (30%) of international students who come from countries where attitudes towards mental health dif fer
• Stigma about mental illness can lead people to fear disclosing that they have mental health problems, which may prevent treatment and recovery1
1
1. CDC, At titudes Toward Mental Illness, ht tp://www.cdc.gov/hrqol/Mental_Health_Reports/pdf/BRFSS_Report_InsidePages.pdf
20INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
1. Increase awareness & accessibility for non-users
2. Enable spontaneous therapy3. Enhance in-person visits
summary of findings
21INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Opportunities
22INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
user groupsaware of
CaPS
unaware of CaPS
open to using mental health
services
not open to using mental health
services
eNlighteNed
pre-eNlighteNed
stubborN
stressbots
Only 16% of students use CaPS
16%
23INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Concepts
24INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
CMU confession board
Public confessional displays anonymous secrets to make known what is of ten kept silent.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
25INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
online chat with trained peers
Online chat with a trained peer allows for spontaneous therapy and stress reduction.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
26INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
online appointment maker & therapist selector
Allows clients to make appointments online and select a therapist and based on gender, age, specialty and education level.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
27INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
peaceful projections
Dedicated room projects a peaceful scene on all four walls and includes audio and instructions for getting professional help.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
28INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
annual self quiz
Mandatory self quiz taken when re-applying for student health insurance. Includes reminders about CaPS services and an offer to receive push notifications for
enable spontaneous therapy
increase access for non-users
enhance in-person visits
29INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
relaxation app
Push notifications for relaxation that include facts about stress and stress reduction.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
30INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
guided meditation service
Phone number to call and listen to a recorded guided meditation.
enable spontaneous therapy
increase access for non-users
enhance in-person visits
31INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
prioritization
target user groups design opportunities
enlightenedpre-
enlightened stubborn stressbots
enhance in-person
visits
enable spontaneous
therapy
increase access for non-users
personal-ization
CMU confession board • • • • • •Online chat with trained peers • • • i
Online sppointment maker & therapist selector • • i
Peaceful projections • • • • • • g
Annual self-quiz • • • • • i
Relaxation app • • • • • g
Guided meditation service • • • • • g
i = individual personalizationg = group personalization
32INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
PrototypeAfter speed dating our concepts with fifteenpeople,thepeacefulprojectionemerged as the favorite
33INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Quiet please
peacefulness
in progress
“Hum...what’s this? It looks interesting...”
34INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Getting away from it all
35INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Getting away from it all
Taking a ten minute break
36INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Scheduling therapy
Getting away from it all
Taking a ten minute break
37INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Meditating
Scheduling therapy
Getting away from it all
Taking a ten minute break
38INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Meditating
Scheduling therapy
Getting away from it all
Taking a ten minute break
Reflecting
39INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Meditating
Yoga
Scheduling therapy
Getting away from it all
Taking a ten minute break
Reflecting
40INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
41INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
Change the scene
Schedule therapy
What is this room for?
Schedule a massage
Mental Health Resources
View therapist bios
Take the virtual tour of CaPS
“I have the option to change the scene of the room and can take a virtual tour of how to get to the counseling center. And I can schedule a therapy session right here too!”
42INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
“This must be the place. I hear the music and can see one of the scenes from the projection room.”
43INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
You have checked in
for your 4pm
appointment with
Kathy.
Please have a seat and
choose a peaceful projection
to watch while you wait.
Caribbean waters
“I have checked in for my appointment and am going to wait and relax while watching a Caribbean beach.”
44INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
“This is so nice I might come twenty minutes early next time just to soak in the scene more.”
45INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
stakeholder map
CaPS“official” therapy
friends
other people in the projection room
CMU administrators
AV guy
professors
46INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
service blueprint
in the university center
in CaPS entryway
insideCaPSoffices
encounter & enter projection room
sit, relax, & observe
specify projection preferences
make appointment
watch video on how to get to CaPS
walk to CaPS
take elevator to CaPS offices
follow sound of projection
enter elevator lobby
check in
receive est. wait time
sit, specify projection preferences
receive alert
proceed to counseling room
using mobile phone
using kiosk
appointment book is updated
alerts therapist of arrival
provides est. wait time notices that therapist
is available and alerts patient
47INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
to close...
The Vice Provost for Education and the Dean of Student Af fairs recently posted an RFP for $15,000 in seed money for projects relating to stress and personal wellness that would enhance campus culture
48INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE
good timing
CLOSE
49INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
thank you