Pearson Edexcel Level 4 NVQ Diploma in Management (QCF)
Specification
NVQ/Competence-based qualification First registration February 2014
Edexcel and BTEC qualifications are awarded by Pearson, the UK’s largest awarding body. We provide a wide range of qualifications including academic, vocational, occupational and specific programmes for employers. For further information, please visit our qualification websites at www.edexcel.com or www.btec.co.uk. Alternatively, you can get in touch with us using the details on our contact us page at www.edexcel.com/contactus.
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References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
All information in this specification is correct at time of going to publication.
Authorised by Martin Stretton Prepared by Simon Quinn
ISBN 978 1 446 910900
All the material in this publication is copyright © Pearson Education Limited 2014
Contents
Purpose of this specification 1
1 Introducing Pearson Edexcel NVQ/Competence-based qualifications 2
What are NVQ/Competence-based qualifications? 2
2 Qualification summary and key information 3
QCF qualification number and qualification title 4
Qualification objectives 4
Relationship with previous qualifications 4
Apprenticeships 4
Progression opportunities 5
Industry support and recognition 5
Relationship with National Occupational Standards 5
3 Qualification structure 6
Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) 6
4 Assessment 9
Assessment strategy 10
Types of evidence 10
Credit transfer 10
5 Centre resource requirements 11
6 Centre recognition and approval 12
Centre recognition 12
Approvals agreement 12
7 Quality assurance of centres 13
8 Programme delivery 14
9 Access and recruitment 15
10 Access to qualifications for learners with disabilities or specific needs 16
11 Unit format 17
Unit title 17
Unit reference number 17
QCF level 17
Credit value 17
Guided learning hours 17
Unit aim 17
Unit assessment requirements/evidence requirements 17
Learning outcomes 18
Assessment criteria 18
Unit 1: Manage own Professional Development within an Organisation 19
Unit 2: Develop Working Relationships with Colleagues and Stakeholders 21
Unit 3: Plan, Allocate and Monitor Work in own Area of Responsibility 25
Unit 4: Provide Leadership and Direction for own Area of Responsibility 29
Unit 5: Negotiate in a Business Environment 33 Unit 6: Develop, Maintain and Review Personal Networks 39 Unit 7: Manage Risk in own Area of Responsibility 41 Unit 8: Review Risk Management Processes in own Area of
Responsibility 45 Unit 9: Ensure Compliance with Legal, Regulatory, Ethical and Social
Requirements 47 Unit 10: Implement Change in own area of Responsibility 51 Unit 11: Support Individuals to Develop and Take Responsibility for
their Performance 53 Unit 12: Know how to Follow Disciplinary Procedures 57 Unit 13: Managing Grievance Procedures 61 Unit 14: Support the Management of Redundancies in own Area of
Responsibility 65 Unit 15: Support Learning and Development within own Area of
Responsibility 67 Unit 16: Address Performance Problems Affecting Team Members 71 Unit 17: Build, Support and Manage a Team 75 Unit 18: Manage a Tendering Process 79 Unit 19: Develop and Implement a Risk Assessment Plan in own Area
of Responsibility 83 Unit 20: Manage Physical Resources 87 Unit 21: Manage the Environmental Impact of Work Activities 91 Unit 22: Plan and Manage a Project 95 Unit 23: Manage the Achievement of Customer Satisfaction 99 Unit 24: Prepare for and Support Quality Audits 103 Unit 25: Develop and Implement Marketing Plans 107 Unit 26: Analyse the Market in which your Organisation Operates 111 Unit 27: Manage Health and Safety in own area of responsibility 115 Unit 28: Manage Budgets 119 Unit 29: Lead and Manage Meetings 123 Unit 30: Manage Conflict in a Team 125 Unit 31: Manage a Budget for own Area or Activity of Work 129 Unit 32: Develop and Evaluate Operational Plans for own Area of
Responsibility 131
Unit 33: Establish Risk Management Processes for an Organisation 133 Unit 34: Plan Change in own Area of Responsibility 137 Unit 35: Developing Collaborative Relationships with Other
Organisations 141 Unit 36: Work Productively with Colleagues and Stakeholders 145 Unit 37: Recruit Staff in own Area of Responsibility 149 Unit 38: Examine Staff Turnover Issues in own Area of Responsibility 153 Unit 39: Promote the Use of Technology within an Organisation 155 Unit 40: Develop a Customer-Focused organisation 159 Unit 41: Manage Product Development and Marketing 163 Unit 42: Monitor and Review Business Processes 167 Unit 43: Promote Equality of Opportunity, Diversity and Inclusion
across an Organisation 169 Unit 44: Manage Health and Safety across an Organisation 173
12 Further information and useful publications 176
13 Professional development and training 177
14 Contact us 178
Annexe A: Assessment strategy 179
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
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Purpose of this specification
This specification sets out:
the objectives of the qualification
any other qualification(s) that a learner must have completed before taking the qualification
any prior knowledge, skills or understanding which the learner is required to have before taking the qualification
the combination of units that a learner must have completed before the qualification will be awarded and any pathways
any other requirements that a learner must have satisfied before they will be assessed or before the qualification will be awarded
the knowledge, skills and understanding that will be assessed as part of the qualification
the method of any assessment and any associated requirements relating to it
the criteria against which a learner’s level of attainment will be measured (such as assessment criteria)
assessment requirements and/or evidence requirements required as specified by the relevant Sector Skills Council/Standards Setting Body
assessment requirements/strategy as published by the relevant Sector Skills Council/Standards Setting Body
the Apprenticeship Framework in which the qualification is included, where appropriate.
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1 Introducing Pearson Edexcel NVQ/Competence-based qualifications
What are NVQ/Competence-based qualifications?
National Vocational Qualifications (NVQs) or Competence-based qualifications reflect the skills and knowledge needed to do a job effectively. They are work-based qualifications that give learners the opportunity to demonstrate their competence in the area of work or job role to which the qualification relates.
NVQs/Competence-based qualifications are outcomes-based with no fixed learning programme, allowing flexibility in their delivery to meet the individual learner’s needs. The qualifications are based on the National Occupational Standards (NOS) for the sector, which define what employees, or potential employees, must be able to do and know, and how well they should undertake work tasks and work roles.
Most NVQ/Competence-based qualifications form the competence component of Apprenticeship Frameworks. They are suitable for those in employment or those who are studying at college and have a part-time job or access to a substantial work placement.
Most learners will work towards their qualification in the workplace or in settings that replicate the working environment as specified in the assessment requirements/strategy for the sector. Colleges, training centres and/or employers can offer these qualifications provided they have access to appropriate physical and human resources.
There are three sizes of NVQ/Competence-based qualification in the QCF:
Award (1 to 12 credits)
Certificate (13 to 36 credits)
Diploma (37 credits and above).
Every unit and qualification in the QCF has a credit value.
The credit value of a unit specifies the number of credits that will be awarded to a learner who has met the learning outcomes of the unit.
The credit value of a unit is based on:
one credit for those learning outcomes achievable in 10 hours of learning
learning time – defined as the time taken by learners at the level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria.
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2 Qualification summary and key information
Qualification title Pearson Edexcel Level 4 NVQ Diploma in Management (QCF)
QCF Qualification Number (QN) 601/2453/2
Qualification framework Qualifications and Credit Framework (QCF)
Regulation start date 03/01/2014
Operational start date 01/02/2014
Approved age ranges 16-18
18+
19+
Please note that sector-specific requirements or regulations may prevent learners of a particular age from embarking on this qualification. Please refer to the assessment requirements/strategy.
Credit value 53
Assessment Portfolio of Evidence (internal assessment)
Guided learning hours 220-329
Grading information The qualification and units are graded pass/fail.
Entry requirements For details of entry requirements see below.
This qualification is suitable for job roles in any sector that involve management and leadership responsibilities. At Level 4, the learner can expect to be a middle manager and to hold a more central management role in an organisation.
Centres must also follow the Pearson Access and Recruitment policy (see Section 9, Access and Recruitment)
Funding For details on funding availability, please check the Learning Aims Reference Service (LARS), which replaces the Learning Aim Reference Application (LARA).
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QCF qualification number and qualification title
Centres will need to use the QCF Qualification Number (QN) when they seek public funding for their learners. As well as a QN, each unit within a qualification has a QCF unit reference number (URN).
The qualification title, unit titles and QN will appear on each learner’s final certificate. Centres should tell learners this when recruiting them and registering them with Pearson. There is more information about certification in the Edexcel Information Manual, available on our website: www.edexcel.com
Qualification objectives
The Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) is for learners who work in, or want to work in Management and Leadership.
It gives learners the opportunity to:
demonstrate competence in a central management role in an organisation.
develop knowledge and skills related to the specified job roles in management and leadership.
have existing management and leadership skills recognised
achieve a nationally-recognised Level 4 qualification
develop their own personal growth and engagement in learning
Relationship with previous qualifications
This qualification replaces the Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) 37 credit qualification.
Apprenticeships
Skills CFA include the Pearson Edexcel Level 4 NVQ Diploma in Management as the competence component for the Higher Apprenticeship in Management.
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Progression opportunities
Learners who have achieved the Pearson Edexcel Level 4 NVQ Diploma can progress to the Pearson Edexcel Level 5 NVQ Diploma in Management (QCF) and the Pearson Edexcel BTEC Level 5 Award/Certificate/Diploma in Management and Leadership (QCF).
Industry support and recognition
Skills CFA, the Skills Council for Business Skills, support this qualification.
Relationship with National Occupational Standards
This qualification is based on the National Occupational Standards (NOS) in Leadership and Management, which were set and designed by Skills CFA, the Sector Skills Council for the sector.
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3 Qualification structure
Pearson Edexcel Level 4 NVQ Diploma in Management (QCF)
The learner will need to meet the requirements outlined in the table below before the qualification can be awarded.
Minimum number of credits that must be achieved 53
Minimum number of credits that must be achieved at level 4 or above 34
Number of mandatory credits that must be achieved 18
Number of optional credits from group B that must be achieved 20
Number of further optional credits from either group B or group C that must be achieved
15
Unit Unit reference number
Mandatory units Level Credit Guided learning hours
1 L/600/9586
Manage own Professional Development within an Organisation
3 4 20
2 K/600/9661
Develop Working Relationships with Colleagues and Stakeholders
4 4 20
3 H/600/9674
Plan, Allocate and Monitor Work in own Area of Responsibility
4 5 25
4 T/600/9601
Provide Leadership and Direction for own Area of Responsibility
4 5 30
Unit Unit reference number
Optional units – Group B Level Credit Guided learning hours
5 K/601/2561
Negotiate in a Business Environment
4 7 40
6 R/600/9587
Develop, Maintain and Review Personal Networks
4 4 25
7 L/600/9619
Manage Risk in own Area of Responsibility
4 4 25
8 L/600/9622
Review Risk Management Processes in own Area of Responsibility
4 3 20
9 H/600/9609
Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements
4 5 25
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Unit Unit reference number
Optional units – Group B Level Credit Guided learning hours
10 M/600/9659
Implement Change in own Area of Responsibility
4 6 25
11 D/600/9690
Support Individuals to Develop and Take Responsibility for their Performance
4 4 20
12 H/600/9691
Know how to Follow Disciplinary Procedures
4 4 20
13 K/600/9692
Managing Grievance Procedures 4 3 10
14 M/600/9693
Support the Management of Redundancies in own Area of Responsibility
4 3 15
15 M/600/9676
Support Learning and Development within own Area of Responsibility
4 5 25
16 F/600/9679
Address Performance Problems Affecting Team Members
4 3 20
17 F/600/9682
Build, Support and Manage a Team
4 4 20
18 H/600/9738
Manage a Tendering Process
4 4 20
19 L/600/9703
Develop and Implement a Risk Assessment Plan in own Area of Responsibility
4 6 20
20 K/600/9711
Manage Physical Resources
4 3 25
21 M/600/9712
Manage the Environmental Impact of Work Activities
4 5 10
22 J/600/9750
Plan and Manage a Project
4 8 30
23 A/600/9793
Manage the Achievement of Customer Satisfaction
4 5 25
24 Y/600/9798
Prepare for and Support Quality Audits
4 4 20
25 K/600/9790
Develop and Implement Marketing Plans
4 6 25
26 M/600/9791
Analyse the Market in which your Organisation Operates
4 5 25
27 D/504/4056
Manage Health and Safety in own Area of Responsibility
4 5 15
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28 T/601/2580
Manage Budgets
Barred combination with unit 31: Manage a Budget for own Area or Activity of Work.
4 5 29
Unit Unit reference number
Optional units – Group C Level Credit Guided learning hours
29 Y/600/9686
Lead and Manage Meetings
3 4 20
30 R/600/9685
Manage Conflict in a Team
3 3 20
31 A/600/9695
Manage a Budget for own Area or Activity of Work
Barred combination with unit 28: Manage Budgets
5 7 30
32 Y/600/9588
Develop and Evaluate Operational Plans for own Area of Responsibility
5 6 25
33 A/600/9616
Establish Risk Management Processes for an Organisation
5 6 30
34 R/600/9654
Plan Change in own Area of Responsibility
5 6 30
35 T/600/9694
Developing Collaborative Relationships with Other Organisations
5 7 30
36 M/600/9662
Work Productively with Colleagues and Stakeholders
5 6 30
37 T/600/9663
Recruit Staff in own Area of Responsibility
5 4 25
38 A/600/9664
Examine Staff Turnover Issues in own Area of Responsibility
5 4 25
39 J/600/9702
Promote the Use of Technology within an Organisation
5 6 30
40 T/600/9792
Develop a Customer-Focused Organisation
5 5 25
41 R/600/9802
Manage Product Development and Marketing
5 7 30
42 A/600/9759
Monitor and Review Business Processes
5 3 20
43 T/600/9632
Promote Equality of Opportunity, Diversity and Inclusion Across an Organisation
5 6 30
44 H/600/9707 Manage Health and Safety Across an Organisation
5 6 25
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4 Assessment
This qualification is assessed through an externally verified Portfolio of Evidence that consists of evidence gathered during the course of the learner’s work.
To achieve a pass for the full qualification, the learner must achieve all the required units in the stated qualification structure. Each unit has specified learning outcomes and assessment criteria. To pass each unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
prove that the evidence is their own.
The learner must have an assessment record that identifies the assessment criteria that have been met, and it should be cross-referenced to the evidence provided. The assessment record should include details of the type of evidence and the date of assessment. The unit specification or suitable centre documentation can be used to form an assessment record.
It is important that the evidence provided to meet the assessment criteria of the unit and learning outcomes is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Learners can provide evidence of occupational competence from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning programme, whether at or away from the workplace. The evidence provided must meet the requirements of the Sector Skills Council’s assessment strategy.
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of development. They must submit sufficient, reliable, authentic and valid evidence for assessment. Evidence submitted based on RPL should provide confidence that the same level of skill/understanding/knowledge exists at the time of claim as existed at the time the evidence was produced. RPL is acceptable for accrediting a unit, several units, or a whole qualification.
Further guidance is available in the policy document Recognition of Prior Learning Policy, available on the Edexcel website.
a combination of these.
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Assessment strategy
The assessment strategy for this qualification has been included in Annexe A. It sets out the overarching assessment principles and the framework for assessing the qualification to ensure that it remains valid and reliable. Skills CFA has developed them in partnership with employers, training providers, awarding organisations and the regulatory authorities.
Types of evidence
To achieve a unit, the learner must gather evidence that shows that they have met the required standard specified in the assessment criteria as well as the requirements of the Skills CFA assessment requirements/strategy. As stated in the assessment requirements/strategy, the evidence for this qualification can take a variety of forms as indicated below:
direct observation of the learner’s performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learner’s work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning (RPL).
Learners can use the abbreviations for cross-referencing purposes in their portfolios.
Learners can also use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is not necessary for learners to have each assessment criterion assessed separately. They should be encouraged to reference evidence to the relevant assessment criteria. Evidence must be available to the assessor, internal verifier and Pearson standards verifier.
Any specific evidence requirements for individual units are stated in the unit introduction for the units in Section 11.
There is further guidance about assessment on our website. Please see Section 12 for details.
Credit transfer
Credit transfer describes the process of using a credit or credits awarded in the context of a different qualification or awarded by a different awarding organisation towards the achievement requirements of another qualification. All awarding organisations recognise the credits awarded by all other awarding organisations that operate within the QCF.
If learners achieve credits with other awarding organisations, they do not need to retake any assessment for the same units. The centre must keep evidence of unit achievement.
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5 Centre resource requirements
As part of the approval process, centres must make sure that the resource requirements below are in place before offering the qualification.
Centres must have the appropriate physical resources to support both the delivery and assessment of the qualification. For example, a workplace in line with industry standards, or a Realistic Working Environment (RWE), where permitted, as specified in the assessment strategy for the sector, equipment, IT, learning materials, teaching rooms.
Where permitted, RWE must offer the same conditions as the normal day-to-day working environment, with a similar range of demands, pressures and requirements for cost-effective working.
Centres must meet any specific human and physical resource requirements outlined in the assessment strategy in Annexe A. Staff assessing learners must meet the occupational competence requirements within the overarching assessment strategy for the sector.
There must be systems in place to ensure the continuing professional development for staff delivering the qualification.
Centres must have appropriate health and safety policies, procedures and practices in place for the delivery of the qualification.
Centres must deliver the qualification in accordance with current equality legislation. For further details on Pearson’s commitment to the Equality Act 2010, please see Section 9 Access and recruitment and Section 10 Access to qualifications for learners with disabilities or specific needs. For full details on the Equality Act 2010, please go to the Home Office website, www.gov.uk/government/organisations/home-office
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6 Centre recognition and approval
Centre recognition
Centres that have not previously offered Pearson Edexcel accredited vocational qualifications need to apply for and be granted centre recognition and approval as part of the process for approval to offer individual qualifications.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by a new qualification and the conditions for automatic approval are met.
Guidance on seeking approval to deliver Pearson Edexcel vocational qualifications is available at www.pearsonwbl.edexcel.com/qualifications-approval.
Approvals agreement
All centres are required to enter into an approval agreement, which is a formal commitment by the head or principal of a centre, to meet all the requirements of the specification and any associated codes, Conditions or regulations. Pearson will act to protect the integrity of the awarding of qualifications. If centres do not comply with the agreement, this could result in the suspension of certification or withdrawal of approval.
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7 Quality assurance of centres
Quality assurance is at the heart of vocational qualifications. Centres will internally assess NVQs/Competence-based qualifications using internal quality assurance procedures to ensure standardisation of assessment across all learners. Pearson uses external quality assurance procedures to check that all centres are working to national standards. It gives us the opportunity to identify and provide support, if needed, to safeguard certification. It also allows us to recognise and support good practice.
For the qualifications in this specification, the Pearson quality assurance model is as described below.
Centres offering Pearson Edexcel NVQs/Competence-based qualifications will usually receive two standards verification visits per year (a total of two days per year). The exact frequency and duration of standards verifier visits must reflect the centre’s performance, taking account of the number:
of assessment sites
and throughput of learners
and turnover of assessors
and turnover of internal verifiers.
For centres offering a full Pearson BTEC Apprenticeship (i.e. all elements of the Apprenticeship are delivered with Pearson through registration of learners on a Pearson BTEC Apprenticeship framework) a single standards verifier will be allocated to verify all elements of the Pearson BTEC Apprenticeship programme. If a centre is also offering stand-alone NVQs/Competence-based qualifications in the same sector as a full Pearson BTEC Apprenticeship, the same standards verifier will be allocated.
In order for certification to be released, confirmation is required that the National Occupational Standards (NOS) for assessment, verification and for the specific occupational sector are being consistently met.
Centres are required to declare their commitment to ensuring quality and to providing appropriate opportunities for learners that lead to valid and accurate assessment outcomes.
For further details, please go to the UK NVQ Quality Assurance Centre Handbook and the Edexcel NVQs, SVQs and competence-based qualifications – Delivery Requirements and Quality Assurance Guidance on our website, at www.pearsonwbl.edexcel.com/NVQ-competence-based.
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8 Programme delivery
Centres are free to offer the qualifications using any mode of delivery (for example full-time, part-time, evening only, distance learning,) that meets learners’ needs.
However, centres must make sure that learners have access to the resources identified in the specification and to the sector specialists delivering and assessing the units. Centres must have due regard to Pearson’s policies that may apply to different modes of delivery.
Those planning the programme should aim to address the occupational nature of the qualification by:
engaging with learners, initially, through planned induction, and subsequently through the involvement of learners in planning for assessment opportunities
using naturally occurring workplace activities and products to present evidence for assessment against the requirements of the qualification
developing a holistic approach to assessment by matching evidence to different assessment criteria, learning outcomes and units, as appropriate, thereby reducing the assessment burden on learners and assessors
taking advantage of suitable digital methods to capture evidence.
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9 Access and recruitment
Pearson’s policy regarding access to its qualifications is that:
they should be available to everyone who is capable of reaching the required standards
they should be free from any barriers that restrict access and progression
there should be equal opportunities for all wishing to access the qualifications.
Centres must ensure that their learner recruitment process is conducted with integrity. This includes ensuring that applicants have appropriate information and advice about the qualification to ensure that it will meet their needs.
Centres should review applicants’ prior qualifications and/or experience, considering whether this profile shows that they have the potential to achieve the qualification.
For learners with disabilities and specific needs, this review will need to take account of the support available to them during the delivery and assessment of the qualification. The review must take account of the information and guidance in Section 10 Access to qualifications for learners with disabilities or specific needs.
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10 Access to qualifications for learners with disabilities or specific needs
Equality and fairness are central to our work. Pearson’s Equality Policy requires that all learners should have equal opportunity to access our qualifications and assessments and that our qualifications are awarded in a way that is fair to every learner.
We are committed to making sure that:
learners with a protected characteristic (as defined by the Equality Act 2010) are not, when they are undertaking one of our qualifications, disadvantaged in comparison to learners who do not share that characteristic
all learners achieve the recognition they deserve from undertaking a qualification and that this achievement can be compared fairly to the achievement of their peers.
Learners taking a qualification can be assessed in British sign language or Irish sign language where it is permitted for the purpose of reasonable adjustments. Further information regarding Access Arrangements can be found in the Adjustments for candidates with disabilities and learning difficulties – Access and Arrangements and Reasonable Adjustments, General and Vocational qualifications (Joint Council for Qualifications (JCQ)). Further details on how to make adjustments for learners with protected characteristics are given in the Supplementary Guidance for Reasonable Adjustment and Special Consideration in Vocational Internally Assessed Units.
These documents are available on our website, at www.edexcel.com/Policies
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11 Unit format
Each unit has the following sections.
Unit title
The unit title is on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
Unit reference number
Each unit is assigned a unit reference number that appears with the unit title on the Register of Regulated Qualifications.
QCF level
All units and qualifications within the QCF have a level assigned to them. There are nine levels of achievement, from Entry to level 8. The QCF Level Descriptors inform the allocation of the level.
Credit value
All units have a credit value. When a learner achieves a unit, they gain the specified number of credits. The minimum credit value is 1 and credits can be awarded in whole numbers only.
Guided learning hours
Guided learning hours are the times when a tutor, trainer or facilitator is present to give specific guidance towards the learning aim for a programme. This definition includes workplace guidance to support the development of practical job-related skills, tutorials and supervised study in, for example, open learning centres and learning workshops. It also includes the time spent by staff assessing learners’ achievements, for example in the assessment of competence for NVQs/Competence qualifications.
Unit aim
This gives a summary of what the unit aims to do.
Unit assessment requirements/evidence requirements
The SSC/B set the assessment/evidence requirements. Learners must provide evidence according to each of the requirements stated in this section.
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Learning outcomes
The learning outcomes of a unit set out what a learner knows, understands or is able to do as the result of a process of learning.
Assessment criteria
The assessment criteria specify the standard required by the learner to achieve the learning outcome.
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Unit 1: Manage own Professional Development within an Organisation
Unit reference number: L/600/9586
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit aim This unit will help learners to produce, implement and review a personal professional development plan that supports development.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
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n c
aree
r an
d p
erso
nal
goal
s.
1
Be
able
to a
sses
s ow
n c
aree
r goal
s an
d p
erso
nal
dev
elopm
ent
1.2
Ass
ess
how
ow
n c
aree
r goal
s af
fect
work
role
and p
rofe
ssio
nal
dev
elopm
ent.
2
Be
able
to s
et
per
sonal
work
obje
ctiv
es
2.1
Agre
e SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
per
sonal
work
obje
ctiv
es in lin
e w
ith o
rgan
isat
ional
obje
ctiv
es.
3.1
Id
entify
gap
s bet
wee
n o
bje
ctiv
es s
et,
own c
urr
ent
know
ledge
and
skill
s.
3
Be
able
to p
roduce
a
per
sonal
dev
elopm
ent
pla
n
3.2
Pr
oduce
a d
evel
opm
ent
pla
n.
4.1
Pla
n a
ctiv
itie
s id
entified
in o
wn d
evel
opm
ent
pla
n.
4
Be
able
to
imple
men
t an
d
monitor
ow
n
per
sonal
dev
elopm
ent
pla
n
4.2
Exp
lain
how
to m
onitor
and r
evie
w o
wn p
erso
nal
dev
elopm
ent
pla
n.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
21
Unit 2: Develop Working Relationships with Colleagues and Stakeholders
Unit reference number: K/600/9661
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will help learners to develop effective working relationships with colleagues and stakeholders.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
22
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
an o
rgan
isat
ion’s
sta
kehold
ers.
1.2
Eva
luat
e th
e ro
les,
res
ponsi
bili
ties
, in
tere
sts
and c
once
rns
of
stak
ehold
ers.
1
Know
how
to
iden
tify
st
akeh
old
ers
and
thei
r re
leva
nce
to
an o
rgan
isat
ion
1.3
Ass
ess
the
import
ance
of
iden
tified
sta
kehold
ers.
2.1
Cla
rify
how
to a
gre
e a
com
mon s
ense
of
purp
ose
with c
olle
agues
and
stak
ehold
ers.
2
Under
stan
d h
ow
to
esta
blis
h w
ork
ing
rela
tionsh
ips
with
colle
agues
and
stak
ehold
ers
2.2
Sum
mar
ise
how
to c
reat
e an
envi
ronm
ent
of t
rust
and m
utu
al r
espec
t w
ith c
olle
agues
and s
take
hold
ers.
3.1
Rev
iew
and r
evis
e th
e nee
ds
and m
otiva
tions
of
colle
agues
and
stak
ehold
ers.
3
Be
able
to c
reat
e an
envi
ronm
ent
of
trust
and m
utu
al
resp
ect
with
colle
agues
and
stak
ehold
ers
3.2
D
emonst
rate
inte
ract
ion w
ith c
olle
agues
and s
take
hold
ers
that
allo
ws
resp
ect
for
the
view
s an
d a
ctio
ns
of o
ther
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
23
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
24
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
25
Unit 3: Plan, Allocate and Monitor Work in own Area of Responsibility
Unit reference number: H/600/9674
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will help learners to plan, allocate and monitor work in their own area of responsibility, and make any necessary changes to original work plans.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
26
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
conte
xt in w
hic
h w
ork
is
to b
e under
take
n.
1.2
Id
entify
the
skill
s bas
e an
d t
he
reso
urc
es a
vaila
ble
.
1.3
Exa
min
e priorities
and s
ucc
ess
criter
ia n
eeded
for
the
team
.
1
Be
able
to p
roduce
a
work
pla
n f
or
ow
n a
rea
of
resp
onsi
bili
ty
1.4
Pr
oduce
a w
ork
pla
n f
or
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
Id
entify
tea
m m
ember
s’ r
esponsi
bili
ties
for
iden
tified
work
act
ivitie
s.
2
Be
able
to a
lloca
te
and a
gre
e re
sponsi
bili
ties
w
ith t
eam
m
ember
s
2.2
Agre
e re
sponsi
bili
ties
and S
MART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith t
eam
mem
ber
s.
3.1
Id
entify
way
s to
monitor
pro
gre
ss a
nd q
ual
ity
of
work
.
3
Be
able
to m
onitor
the
pro
gre
ss a
nd
qual
ity
of w
ork
in
ow
n a
rea
of
resp
onsi
bili
ty a
nd
pro
vide
feed
bac
k
3.2
M
onitor
and e
valu
ate
pro
gre
ss a
gai
nst
agre
ed s
tandar
ds
and p
rovi
de
feed
bac
k to
tea
m m
ember
s.
4.1
Rev
iew
and a
men
d w
ork
pla
n w
her
e ch
anges
are
nee
ded
.
4
Be
able
to r
evie
w
and a
men
d p
lans
of
work
for
ow
n
area
of
resp
onsi
bili
ty a
nd
com
munic
ate
chan
ges
4.2
Com
munic
ate
chan
ges
to
team
mem
ber
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
27
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
28
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
29
Unit 4: Provide Leadership and Direction for own Area of Responsibility
Unit reference number: T/600/9601
QCF level: 4
Credit value: 5
Guided learning hours: 30
Unit aim This unit will help learners to provide leadership and direction for their area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
30
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
ow
n s
tren
gth
s an
d a
bili
ty t
o lea
d in a
lea
der
ship
role
.
1
Be
able
to lea
d in
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Eva
luat
e st
rength
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
O
utlin
e direc
tion f
or
ow
n a
rea
of
resp
onsi
bili
ty.
2
Be
able
to p
rovi
de
direc
tion a
nd s
et
obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty
2.2
Im
ple
men
t obje
ctiv
es w
ith c
olle
agues
that
alig
n w
ith t
hos
e of
the
org
anis
atio
n.
3.1
Com
munic
ate
the
agre
ed d
irec
tion t
o indiv
idual
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
3
Be
able
to
com
munic
ate
the
direc
tion f
or
ow
n
area
of
resp
onsi
bili
ty a
nd
colle
ct f
eedbac
k to
in
form
im
pro
vem
ent
3.2
Colle
ct f
eedbac
k to
info
rm im
pro
vem
ent.
4.1
Ass
ess
feed
bac
k on o
wn lea
der
ship
per
form
ance
.
4
Be
able
to a
sses
s ow
n lea
der
ship
per
form
ance
4.2
Eva
luat
e ow
n lea
der
ship
per
form
ance
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
31
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
32
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
33
Unit 5: Negotiate in a Business Environment
Unit reference number: K/601/2561
QCF level: 4
Credit value: 7
Guided learning hours: 40
Unit aim This unit is about preparing for, and carrying out, negotiations with other parties, in a business environment.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
34
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
mai
n p
rinci
ple
s of
neg
otia
tion.
1.2
Exp
lain
the
pro
cess
of neg
otiat
ion a
nd h
ow
it
is u
sed in b
usi
nes
s.
1.3
O
utlin
e co
mm
erci
al an
d e
thic
al f
ram
ework
s th
at a
re im
port
ant
in
neg
otiat
ions.
1.4
Anal
yse
the
purp
ose
and b
enef
its
of d
iffe
rent
neg
otiat
ion s
trat
egie
s an
d t
echniq
ues
.
1.5
Exp
lain
the
valu
e of
under
stan
din
g t
he
role
s an
d lev
els
of
resp
onsi
bili
ty o
f ot
her
neg
otiat
ors
.
1.6
Exp
lain
the
purp
ose
and b
enef
its
of u
nder
stan
din
g t
he
obje
ctiv
es o
f th
e oth
er n
egotiat
ors
.
1.7
Exp
lain
the
purp
ose
of under
stan
din
g o
wn lev
el o
f re
sponsi
bili
ty a
nd
auth
ority
in n
egotiat
ions.
1.8
Exp
lain
the
purp
ose
and b
enef
its
of r
esea
rch a
nd p
repar
atio
n b
efore
neg
otiat
ions.
1.9
Anal
yse
how
diffe
rence
s in
culture
may
im
pac
t on n
egotiat
ions.
1.1
0
Exp
lain
the
purp
ose
and b
enef
its
of h
avin
g c
lear
and r
ealis
tic
obje
ctiv
es f
or
neg
otiat
ions.
1
Under
stan
d h
ow
to
pre
par
e fo
r neg
otiat
ions
1.1
1
Exp
lain
the
purp
ose
and b
enef
its
of h
avin
g c
ompro
mis
e posi
tions.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
35
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
Exp
lain
the
purp
ose
and b
enef
its
of b
eing f
lexi
ble
during n
egotiat
ions
while
see
king t
o ac
hie
ve t
he
mai
n o
bje
ctiv
es.
2.2
Exp
lain
the
purp
ose
of ke
epin
g t
o t
he
brief
during n
egotiat
ions.
2.3
Exp
lain
the
purp
ose
of ke
epin
g t
o o
wn lev
el o
f au
thority
during
neg
otiat
ions.
2.4
Exp
lain
the
purp
ose
of
refe
rrin
g iss
ues
to o
ther
s, w
her
e re
quired
.
2
Under
stan
d h
ow
to
conduct
neg
otiat
ions
2.5
Exp
lain
the
purp
ose
and b
enef
its
of k
eepin
g g
oodw
ill d
uring
neg
otiat
ions,
and w
ays
of
doin
g s
o.
3.1
Exp
lain
the
purp
ose
and b
enef
its
of
achie
ving a
‘w
in-w
in’ outc
om
e.
3.2
Exp
lain
the
purp
ose
of ke
epin
g a
n a
ccura
te r
ecord
of neg
otiat
ions,
an
d a
gre
eing t
he
reco
rd.
3
Under
stan
d h
ow
to
com
ple
te
neg
otiat
ions
3.3
Exp
lain
the
purp
ose
of w
ithdra
wal
fro
m n
egotiat
ions,
wher
e nee
ded
.
4.1
Pr
epar
e a
neg
otiat
ing b
rief
.
4.2
Id
entify
and p
rioritise
obje
ctiv
es a
nd c
om
pro
mis
e posi
tions.
4.3
Id
entify
obje
ctiv
es o
ther
neg
otiat
ors
may
hav
e.
4.4
Res
earc
h a
nd a
sses
s th
e st
rength
of
the
oth
er n
egotiat
ors
.
4.5
Id
entify
pote
ntial
pro
ble
ms
in n
egotiat
ions
and s
ugges
t so
lutions
to
ove
rcom
e th
em.
4
Be
able
to p
repar
e fo
r neg
otiat
ions
4.6
M
ake
sure
all
invo
lved
in t
he
neg
otiat
ions
are
fully
brief
ed a
nd
pre
par
ed.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
36
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Car
ry o
ut
neg
otiat
ions
in lin
e w
ith t
he
com
mer
cial
and e
thic
al
fram
ework
s of
an o
rgan
isat
ion.
5.2
Car
ry o
ut
neg
otiat
ions
within
lim
its
of o
wn a
uth
ority.
5.3
M
ake
pro
posa
ls w
hic
h m
eet
per
sonal
/org
anis
atio
nal
obje
ctiv
es,
and
those
of
the
peo
ple
bei
ng n
egot
iate
d w
ith (
wher
e poss
ible
).
5.4
Adap
t neg
otiat
ion s
trat
egy
to o
bta
in r
esults
that
mee
t m
inim
um
or
agre
ed o
utc
om
es.
5.5
Cla
rify
oth
er p
eople
’s u
nder
stan
din
g,
and r
espond t
o th
eir
quer
ies
and
obje
ctio
ns.
5.6
Sugges
t so
lutions
to d
eal w
ith p
roble
ms.
5.7
Ref
er t
he
neg
otiat
ions
when
mat
ters
arise
whic
h r
equire
auth
orisa
tion.
5
Be
able
to c
onduct
neg
otiat
ions
5.8
Car
ry o
ut
neg
otiat
ions
in a
way
that
cre
ates
goodw
ill a
nd p
rom
ote
s a
posi
tive
im
age
of an
org
anis
atio
n.
6.1
Rea
ch a
n a
gre
emen
t to
the
satisf
action o
f al
l th
ose
invo
lved
in t
he
neg
otiat
ions,
wher
e pos
sible
.
6.2
M
ainta
in c
lear
and c
orr
ect
reco
rds
of
the
neg
otiat
ions
and a
gre
e th
em
with a
ll in
volv
ed.
6.3
W
ithdra
w fro
m n
egotiat
ions
to r
e-co
nsi
der
curr
ent
posi
tion,
if
nec
essa
ry.
6
Be
able
to
com
ple
te
neg
otiat
ions
6.4
Com
ple
te n
egotiat
ions
in a
way
that
cre
ates
goodw
ill a
nd p
rom
ote
s a
posi
tive
im
age
of an
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
37
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
38
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
39
Unit 6: Develop, Maintain and Review Personal Networks
Unit reference number: R/600/9587
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit aim This unit will help learners to develop, maintain and review networking relationships based on personal contacts.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
40
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e th
e ben
efits
of n
etw
ork
ing w
ith indiv
idual
s an
d
org
anis
atio
ns.
1.2
Id
entify
indiv
idual
s an
d o
rgan
isat
ions
that
wou
ld p
rovi
de
ben
efits
to
ow
n o
rgan
isat
ion a
nd n
etw
ork
s.
1
Under
stan
d t
he
ben
efits
of
net
work
ing a
nd t
he
nee
d f
or
dat
a priva
cy
1.3
Exp
lain
the
nee
d f
or
confiden
tial
ity
with n
etw
orki
ng c
onta
cts.
2.1
D
evel
op a
nd m
ainta
in n
etw
ork
s th
at w
ill p
rovi
de
per
sonal
and
org
anis
atio
nal
ben
efit.
2
Be
able
to d
evel
op
a per
sonal
net
work
of
conta
cts
2.2
D
evel
op g
uid
elin
es f
or
work
ing w
ith n
etw
ork
s in
lin
e w
ith
org
anis
atio
nal
pro
cedure
s.
3.1
Ass
ess
the
valu
e ow
n c
urr
ent
per
sonal
net
work
.
3
Be
able
to r
evie
w
net
work
ing
rela
tionsh
ips
3.2
Eva
luat
e ow
n e
xper
ience
with e
xist
ing c
onta
cts
and u
se t
hes
e to
in
form
futu
re a
ctio
ns.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
41
Unit 7: Manage Risk in own Area of Responsibility
Unit reference number: L/600/9619
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit aim This unit will enable learners to evaluate and manage risk in their own area of responsibility, and to communicate information on risks to relevant stakeholders.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
42
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
pote
ntial
ris
ks in c
urr
ent
and p
lanned
act
ivitie
s w
ithin
ow
n
area
of
resp
onsi
bili
ty.
1.2
Ass
ess
the
nat
ure
of
iden
tified
ris
ks a
nd p
ote
ntial
conse
quen
ces.
1
Be
able
to
under
take
a r
isk
eval
uat
ion f
or
curr
ent
and
pla
nned
act
ivitie
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty
1.3
Eva
luat
e th
e pro
bab
ility
of
iden
tified
ris
ks o
ccurr
ing.
2.1
Id
entify
way
s an
d m
eans
of m
inim
isin
g t
he
impac
t an
d lik
elih
ood o
f pote
ntial
ris
ks.
2
Be
able
to
min
imis
e th
e im
pac
t an
d
likel
ihood o
f pote
ntial
ris
ks
occ
urr
ing in o
wn
area
of
resp
onsi
bili
ty
2.2
Allo
cate
res
ponsi
bili
ty f
or
risk
man
agem
ent
to r
elev
ant
indiv
idual
s w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
3
Be
able
to
com
munic
ate
iden
tified
ris
ks
3.1
Pro
vide
info
rmat
ion o
n iden
tified
ris
ks t
o re
leva
nt
stak
ehold
ers.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
43
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
44
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
45
Unit 8: Review Risk Management Processes in own Area of Responsibility
Unit reference number: L/600/9622
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit aim This unit will enable learners to monitor, evaluate and improve risk management processes within their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
46
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion f
rom
ow
n a
rea
of
resp
onsi
bili
ty t
o r
evie
w t
he
risk
m
anag
emen
t pro
cess
.
1
Be
able
to m
onitor
and e
valu
ate
risk
m
anag
emen
t pro
cess
es w
ithin
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Ass
ess
the
effe
ctiv
enes
s of th
e risk
man
agem
ent
pro
cess
.
2
Be
able
to im
pro
ve
the
risk
m
anag
emen
t pro
cess
2.1
Im
ple
men
t ch
anges
to t
he
risk
man
agem
ent
pro
cess
wher
e pote
ntial
im
pro
vem
ents
hav
e bee
n iden
tified
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
47
Unit 9: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements
Unit reference number: H/600/9609
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will help learners to identify and correct failures in compliance with legal, regulatory, ethical and social requirements relating to their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
48
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
onitor
the
oper
atio
nal
co
mplia
nce
of
pro
cedure
s in
m
eeting leg
al,
regula
tory
, et
hic
al
and s
oci
al
requirem
ents
1.1
M
onitor
the
oper
atio
nal
com
plia
nce
of
pro
cedure
s in
mee
ting leg
al,
regula
tory
, et
hic
al a
nd s
oci
al r
equirem
ents
.
2.1
Id
entify
are
as o
f non-c
om
plia
nce
with leg
al,
regula
tory
, et
hic
al a
nd
soci
al p
roce
dure
s.
2.2
Exa
min
e re
asons
for
non-c
om
plia
nce
with p
roce
dure
s.
2
Be
able
to iden
tify
an
d m
ake
reco
mm
endat
ions
on a
reas
of non-
com
plia
nce
with
pro
cedure
s fo
r le
gal, r
egula
tory
, et
hic
al a
nd s
oci
al
requirem
ents
re
lating t
o o
wn
area
of
resp
onsi
bili
ty
2.3
M
ake
reco
mm
endat
ions
for
corr
ections
to e
nsu
re c
om
plia
nce
with
pro
cedure
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
49
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
50
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
51
Unit 10: Implement Change in own area of Responsibility
Unit reference number: M/600/9659
QCF level: 4
Credit value: 6
Guided learning hours: 25
Unit aim This unit will help learners to implement and evaluate a plan for change in their area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
52
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
imple
men
t ch
ange
in o
wn a
rea
of
resp
onsi
bili
ty
1.1
Exp
lain
the
mai
n m
odel
s an
d m
ethods
for
man
agin
g c
han
ge.
2.1
Com
munic
ate
the
ben
efits
of
and r
easo
ns
for
chan
ge
and h
ow
they
re
late
to b
usi
nes
s obje
ctiv
es.
2
Be
able
to invo
lve
and s
upport
oth
ers
thro
ugh t
he
chan
ge
pro
cess
2.2
Im
ple
men
t an
d a
gre
e a
pla
n t
o s
upport
chan
ge.
3.1
Apply
SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith indiv
idual
s an
d t
eam
s to
pla
n f
or
chan
ge.
3.2
Ass
ess
opport
unitie
s an
d b
arrier
s to
chan
ge.
3
Be
able
to
imple
men
t an
d
monitor
a pla
n f
or
chan
ge
in o
wn a
rea
of
resp
onsi
bili
ty
3.3
Rev
iew
act
ion p
lans
and a
ctiv
itie
s ac
cord
ing t
o iden
tified
opport
unitie
s an
d b
arrier
s to
chan
ge.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
53
Unit 11: Support Individuals to Develop and Take Responsibility for their Performance
Unit reference number: D/600/9690
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will enable learners to support individuals in assessing and implementing a development plan. It will also enable learners to monitor an individual’s progress and provide feedback.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
54
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
stan
dar
ds
of
per
form
ance
req
uired
for
curr
ent
or
futu
re
role
with a
n indiv
idual
.
1
Be
able
to a
gre
e th
eir
per
form
ance
dev
elopm
ent
nee
ds
with a
n indiv
idual
1.2
Id
entify
and a
gre
e th
e per
form
ance
dev
elopm
ent
nee
ds
for
the
indiv
idual
.
2.1
Id
entify
options
avai
lable
to s
uppor
t an
indiv
idual
in m
eeting d
esired
st
andar
ds
of
per
form
ance
.
2.2
Exp
lain
spec
ific
act
ions
nee
ded
to a
chie
ve o
bje
ctiv
es.
2
Be
able
to
under
stan
d h
ow
to
hel
p a
n indiv
idual
cr
eate
a
dev
elopm
ent
pla
n
2.3
Exp
lain
the
pro
cess
for
an indiv
idual
to c
reat
e a
dev
elopm
ent
pla
n.
3.1
D
escr
ibe
the
opport
unitie
s pro
vided
for
an indiv
idual
to im
pro
ve
per
form
ance
.
3
Be
able
to s
upport
an
indiv
idual
in
imple
men
ting t
hei
r dev
elopm
ent
pla
n
3.2
Exp
lain
the
outc
om
e to
an indiv
idual
for
impro
ved p
erfo
rman
ce.
4.1
M
onitor
and e
valu
ate
an indiv
idual
’s p
rogre
ss a
gai
nst
thei
r dev
elopm
ent
pla
n.
4.2
Im
ple
men
t fe
edbac
k to
mak
e dev
elopm
ent
pla
n r
evis
ions.
4
Be
able
to e
valu
ate
an indiv
idual
’s
pro
gre
ss a
gai
nst
a
dev
elopm
ent
pla
n
and p
rovi
de
feed
bac
k fo
r co
ntinual
per
form
ance
im
pro
vem
ent
4.3
Exp
lain
how
to e
nco
ura
ge
indiv
idual
s to
tak
e re
sponsi
bili
ty f
or
continuin
g t
hei
r per
form
ance
dev
elopm
ent.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
55
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
56
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
57
Unit 12: Know how to Follow Disciplinary Procedures
Unit reference number: H/600/9691
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will ensure that learners understand how to follow disciplinary procedures and inform individuals of expected performance.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
58
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
an o
rgan
isat
ion’s
req
uired
sta
ndar
ds
of
conduct
and
per
form
ance
.
1
Be
able
to
under
stan
d
per
form
ance
ex
pec
tations
of
an
org
anis
atio
n
1.2
Exp
lain
an o
rgan
isat
ion’s
form
al d
isci
plin
ary
pro
cedure
.
2.1
Exp
lain
how
to iden
tify
when
an indiv
idual
’s p
erfo
rman
ce f
alls
bel
ow
org
anis
atio
nal
sta
ndar
ds.
2
Be
able
to iden
tify
an
d u
se
com
munic
atio
n
met
hods
to a
sses
s pote
ntial
cas
es o
f m
isco
nduct
or
unsa
tisf
acto
ry
per
form
ance
2.2
Id
entify
com
munic
atio
n m
ethods
use
d t
o gat
her
info
rmat
ion o
n
pote
ntial
cas
es o
f m
isco
nduct
or
unsa
tisf
acto
ry p
erfo
rman
ce.
3.1
Id
entify
the
diffe
rence
s bet
wee
n m
isco
nduct
, gro
ss m
isco
nduct
and
unsa
tisf
acto
ry p
erfo
rman
ce,
and h
ow e
ach s
hou
ld b
e han
dle
d.
3.2
Eva
luat
e w
het
her
a c
ase
of
mis
conduct
or
unsa
tisf
acto
ry p
erfo
rman
ce
can b
e dea
lt w
ith info
rmal
ly.
3.3
Ass
ess
met
hods
avai
lable
to im
pro
ve p
erfo
rman
ce o
r beh
avio
ur.
3
Be
able
to k
now
how
to info
rmal
ly
with c
ases
of
min
or
mis
conduct
or
unsa
tisf
acto
ry
per
form
ance
3.4
Exp
lain
the
import
ance
of
reco
rdin
g info
rmal
dis
ciplin
ary
pro
ceed
ings.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
59
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Exp
lain
the
import
ance
of
seek
ing a
dvi
ce a
nd g
uid
ance
fro
m
spec
ialis
ts p
rior
to t
akin
g a
ctio
n.
4.2
Exp
lain
when
to
follo
w form
al d
isci
plin
ary
pro
cedure
s.
4.3
Ass
ess
the
import
ance
of
com
munic
atin
g d
isci
plin
ary
pro
cedure
s to
in
div
idual
s.
4
Be
able
to f
ollo
w
an o
rgan
isat
ion’s
fo
rmal
dis
ciplin
ary
pro
cedure
4.4
Exp
lain
how
to r
ecord
and s
tore
info
rmat
ion t
hro
ughout
the
dis
ciplin
ary
pro
cess
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
60
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
61
Unit 13: Managing Grievance Procedures
Unit reference number: K/600/9692
QCF level: 4
Credit value: 3
Guided learning hours: 10
Unit aim This unit will ensure that learners can follow grievance procedures in their own organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
62
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
situat
ions
that
are
lik
ely
to lea
d t
o g
riev
ance
s in
an
org
anis
atio
n.
1
Under
stan
d h
ow
to
pre
vent
pote
ntial
griev
ance
s 1.2
Exp
lain
how
to p
reve
nt
pote
ntial
griev
ance
s.
2.1
Exp
lain
an o
rgan
isat
ion’s
griev
ance
polic
y an
d p
roce
dure
.
2.2
Id
entify
the
circ
um
stan
ces
wher
e a
conce
rn m
ay b
e dea
lt w
ith
info
rmal
ly.
2
Under
stan
d a
n
org
anis
atio
n’s
griev
ance
polic
y an
d p
roce
dure
and
dea
l w
ith c
once
rns
rais
ed b
y in
div
idual
s in
form
ally
2.3
Exp
lain
the
met
hods
use
d t
o d
eal in
form
ally
with c
once
rns.
3.1
Exp
lain
how
to f
ollo
w a
n o
rgan
isat
ion’s
writt
en g
riev
ance
pro
cedure
.
3.2
Exp
lain
the
import
ance
of
com
munic
atin
g g
riev
ance
pro
cedure
s.
3.3
Id
entify
how
to
seek
advi
ce a
nd g
uid
ance
fro
m s
pec
ialis
ts o
r co
lleag
ues
when
dea
ling w
ith g
riev
ance
s.
3
Under
stan
d h
ow
to
follo
w g
riev
ance
pro
cedure
s
3.4
Exp
lain
how
to r
ecord
and s
tore
info
rmat
ion t
hro
ughout
the
griev
ance
pro
cess
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
63
Lear
ner
nam
e:_______________________________________________
Dat
e:_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
64
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
65
Unit 14: Support the Management of Redundancies in own Area of Responsibility
Unit reference number: M/600/9693
QCF level: 4
Credit value: 3
Guided learning hours: 15
Unit aim This unit will ensure that learners can manage redundancies, follow organisational procedures, communicate and seek support in own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
66
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
ow
n o
rgan
isat
ion’s
red
undan
cy p
olic
y, p
roce
sses
and a
ny
appea
ls p
roce
dure
s.
1
Under
stan
d h
ow
to
follo
w r
edundan
cy
polic
y w
ithin
ow
n
area
of
resp
onsi
bili
ty
1.2
Id
entify
how
to
acce
ss s
upport
fro
m c
olle
agues
or
spec
ialis
ts w
hen
fo
llow
ing r
edundan
cy p
roce
sses
.
2.1
Exp
lain
how
continuous
com
munic
atio
n w
ith t
hose
aff
ecte
d b
y th
e re
dundan
cy p
olic
y.
2.2
Exp
lain
the
form
of
com
munic
atio
n r
equired
to info
rm indiv
idual
s se
lect
ed f
or
redundan
cy.
2
Com
munic
ate
info
rmat
ion o
n
redundan
cies
to
those
affec
ted
2.3
Ass
ess
how
to m
ainta
in t
he
mora
le o
f re
mai
nin
g indiv
idual
s.
3
Under
stan
d h
ow
to
support
thos
e af
fect
ed b
y re
dundan
cies
3.1
Id
entify
wher
e su
pport
fro
m c
olle
agues
or
spec
ialis
ts m
ay b
e ac
cess
ed
by
those
affec
ted b
y re
dundan
cies
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
67
Unit 15: Support Learning and Development within own Area of Responsibility
Unit reference number: M/600/9676
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will help learners to understand the importance of learning and to develop a learning environment within their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
68
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
gap
s bet
wee
n r
equirem
ents
of
colle
agues
’ cu
rren
t or
futu
re
work
role
s an
d t
hei
r ex
isting k
now
ledge,
under
stan
din
g a
nd s
kills
.
1.2
Pr
ioritise
lea
rnin
g n
eeds
of
colle
agues
.
1
Be
able
to iden
tify
th
e le
arnin
g n
eeds
of
colle
agues
in
ow
n a
rea
of
resp
onsi
bili
ty
1.3
Pr
oduce
per
sonal
dev
elopm
ent
pla
ns
for
colle
agues
in o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Exp
lain
the
ben
efits
of co
ntinual
lea
rnin
g a
nd d
evel
opm
ent.
2
Under
stan
d h
ow
to
dev
elop a
lea
rnin
g
envi
ronm
ent
in
ow
n a
rea
of
resp
onsi
bili
ty
2.2
Exp
lain
how
lea
rnin
g o
pport
unitie
s ca
n b
e pro
vided
for
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
Id
entify
info
rmat
ion,
advi
ce a
nd g
uid
ance
to s
upport
lea
rnin
g.
3.2
Com
munic
ate
to c
olle
agues
to
take
res
ponsi
bili
ty f
or
thei
r ow
n
lear
nin
g.
3.3
Exp
lain
to c
olle
agues
how
to g
ain a
cces
s to
lea
rnin
g r
esourc
es.
3
Be
able
to s
upport
co
lleag
ues
in
lear
nin
g a
nd its
ap
plic
atio
n
3.4
Support
colle
agues
to p
ract
ise
and r
efle
ct o
n w
hat
they
hav
e le
arned
.
4.1
Exa
min
e w
ith e
ach c
olle
ague,
whet
her
the
lear
nin
g a
ctiv
itie
s under
take
n h
ave
achie
ved t
he
des
ired
outc
om
es.
4
Be
able
to e
valu
ate
lear
nin
g o
utc
om
es
and f
utu
re lea
rnin
g
and d
evel
opm
ent
of
colle
agues
4.2
Support
colle
agues
when
updat
ing t
hei
r per
sonal
dev
elopm
ent
pla
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
69
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
70
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
71
Unit 16: Address Performance Problems Affecting Team Members
Unit reference number: F/600/9679
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit aim This unit will enable learners to identify, discuss, resolve and record team members’ performance problems.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
72
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
leg
al r
equirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
codes
conce
rnin
g p
erfo
rman
ce.
1
Under
stan
d leg
al
requirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
co
des
conce
rnin
g
per
form
ance
1.2
Exp
lain
lim
its
of ow
n a
uth
ority
rel
atin
g t
o p
erfo
rman
ce p
roble
ms.
2.1
Ass
ess
team
mem
ber
’s p
erfo
rman
ce a
gai
nst
per
form
ance
crite
ria.
2
Be
able
to iden
tify
per
form
ance
pro
ble
ms
of
team
m
ember
s
2.2
Eva
luat
e ca
use
s of id
entified
per
form
ance
pro
ble
ms.
3.1
Id
entify
per
form
ance
pro
ble
ms
to t
he
atte
ntion o
f th
e te
am m
ember
co
nce
rned
.
3.2
Exp
lain
an o
rgan
isat
ion’s
polic
ies
for
man
agin
g p
erfo
rman
ce
pro
ble
ms
to t
he
team
mem
ber
conce
rned
.
3
Be
able
to d
iscu
ss
per
form
ance
pro
ble
ms
with t
eam
m
ember
s
3.3
D
evel
op a
confiden
tial
rec
ord
of
dis
cuss
ions
with t
eam
mem
ber
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
4.1
Exp
lain
and d
iscu
ss a
lter
nat
ive
cours
es o
f ac
tion w
ith t
he
team
m
ember
conce
rned
.
4.2
Id
entify
the
cours
e of ac
tion w
ith t
he
team
mem
ber
conce
rned
.
4
Be
able
to s
et a
co
urs
e of
action t
o
dea
l w
ith iden
tified
pro
ble
ms
with t
eam
m
ember
s 4.3
Rev
iew
and r
evis
e co
nfiden
tial
rec
ord
s of dis
cuss
ions
with t
eam
m
ember
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
73
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
74
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
75
Unit 17: Build, Support and Manage a Team
Unit reference number: F/600/9682
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will enable learners to develop, manage and disband a team through a project cycle.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
76
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
role
of
a te
am in t
he
achie
vem
ent
of
a sp
ecific
pro
ject
or
activi
ty.
1.2
Id
entify
the
attr
ibute
s nee
ded
within
the
team
to a
chie
ve its
obje
ctiv
es.
1.3
Anal
yse
the
skill
s an
d k
now
ledge
of pote
ntial
and c
urr
ent
team
m
ember
s ag
ainst
the
iden
tified
nee
ds.
1
Under
stan
d t
he
purp
ose
and
required
att
ribute
s of
a te
am a
nd
sele
ct t
hose
that
m
atch
the
team
’s
requirem
ents
1.4
Id
entify
indiv
idual
s w
hos
e at
trib
ute
s m
ost
clo
sely
mat
ch t
he
iden
tified
re
quirem
ents
.
2.1
Com
munic
ate
pro
ject
aim
s an
d o
bje
ctiv
es t
o t
eam
mem
ber
s.
2
Be
able
to induct
te
am m
ember
s an
d
com
munic
ate
thei
r ro
les
and
resp
onsi
bili
ties
2.2
Exp
lain
how
to intr
oduce
tea
m m
ember
s to
eac
h o
ther
and d
iscu
ss
each
mem
ber
’s r
ole
and r
esponsi
bili
ties
.
3.1
Id
entify
the
stag
es o
f te
am d
evel
opm
ent.
3.2
Exp
lain
how
to r
esolv
e co
nflic
t bet
wee
n t
eam
mem
ber
s.
3.3
D
escr
ibe
met
hods
of
enco
ura
gin
g t
eam
mem
ber
s to
shar
e kn
owle
dge
and s
kills
to a
chie
ve p
roje
ct o
bje
ctiv
es.
3
Under
stan
d h
ow
to
support
tea
m
dev
elopm
ent
3.4
Exp
lain
how
to e
nco
ura
ge
open
com
munic
atio
n,
trust
and r
espec
t bet
wee
n t
eam
mem
ber
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
77
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
M
onitor
and r
evie
w t
he
per
form
ance
of
a te
am a
gai
nst
its
purp
ose
.
4.2
Com
munic
ate
pro
ject
dev
elopm
ents
to t
eam
mem
ber
s an
d s
upport
an
y ch
ange
in r
ole
s or
resp
onsi
bili
ties
.
4
Be
able
to m
anag
e te
am p
erfo
rman
ce
and u
nder
stan
d
how
to d
isban
d a
te
am
4.3
Com
munic
ate
team
and indiv
idual
succ
esse
s to
all
team
mem
ber
s.
5.1
Exp
lain
how
to p
repar
e te
am m
ember
s fo
r pro
ject
concl
usi
on.
5
Under
stan
d h
ow
to
dis
ban
d t
eam
5.2
D
escr
ibe
how
a t
eam
is
dis
ban
ded
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
78
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
79
Unit 18: Manage a Tendering Process
Unit reference number: H/600/9738
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim This unit will enable learners to manage a tendering process, including developing product or service specifications and tender guidelines, evaluating tenders and selecting a supplier to deliver the required products or services.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
80
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
legal re
quirem
ents
of
a te
nder
ing p
roce
ss.
1.2
Exp
lain
org
anis
atio
nal
ten
der
ing p
olic
ies
and p
roce
sses
.
1
Under
stan
d
tender
ing
pro
cess
es
1.3
Exp
lain
how
to s
eek
spec
ialis
t su
pport
for
the
tender
ing p
roce
ss.
2.1
Consu
lt w
ith c
olle
agues
to iden
tify
and a
gre
e re
quirem
ents
for
pro
duct
s or
serv
ices
.
2
Be
able
to d
raw
up
a sp
ecific
atio
n f
or
required
pro
duct
s or
serv
ices
2.2
D
raw
up a
spec
ific
atio
n t
hat
des
crib
es t
he
pro
duct
s or
serv
ices
re
quired
.
3.1
W
rite
an invi
tation t
o t
ender
outlin
ing r
equired
spec
ific
atio
ns
and
org
anis
atio
nal
ten
der
ing p
roce
sses
.
3
Be
able
to w
rite
an
invi
tation t
o t
ender
docu
men
t an
d
com
munic
ate
it t
o
pro
spec
tive
su
pplie
rs
3.2
Com
munic
ate
the
invi
tation t
o t
ender
to p
rosp
ective
supplie
rs.
4
Under
stan
d h
ow
to
resp
ond f
airly
to
pre
-ten
der
quer
ies
4.1
Exp
lain
how
to r
espond t
o p
re-t
ender
quer
ies
in w
ays
that
ensu
re a
ll pro
spec
tive
supplie
rs h
ave
the
sam
e in
form
atio
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
81
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Est
ablis
h c
rite
ria
and a
sses
s an
y risk
s in
volv
ed w
hic
h c
an b
e use
d t
o ev
aluat
e re
ceiv
ed t
ender
s.
5.2
Rec
eive
, re
cord
and o
pen
ten
der
s in
lin
e w
ith s
tate
d t
ender
ing
pro
cess
.
5.3
See
k cl
arific
atio
n f
rom
pro
spec
tive
supplie
rs w
her
e nec
essa
ry.
5
Be
able
to e
valu
ate
rece
ived
ten
der
s
5.4
Eva
luat
e te
nder
s ag
ainst
est
ablis
hed
crite
ria.
6.1
O
ffer
a c
ontr
act
to t
he
chose
n s
upplie
r.
6
Be
able
to s
elec
t a
supplie
r an
d
pro
vide
post
-te
nder
fee
dbac
k
6.2
In
form
unsu
cces
sful su
pplie
rs o
f th
e outc
om
e an
d p
rovi
de
feed
bac
k.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
82
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
83
Unit 19: Develop and Implement a Risk Assessment Plan in own Area of Responsibility
Unit reference number: L/600/9703
QCF level: 4
Credit value: 6
Guided learning hours: 20
Unit aim This unit will help learners to promote, monitor and review health and safety in their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
84
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Sta
te t
he
legal
req
uirem
ents
that
apply
to o
wn r
ole
in r
elat
ion t
o
hea
lth a
nd s
afet
y.
1.2
Consu
lt w
ith s
pec
ialis
t ad
viso
r(s)
on h
ealth a
nd s
afet
y polic
y an
d
pro
cedure
s.
1.3
Exp
lain
an o
rgan
isat
ion’s
hea
lth a
nd s
afet
y re
sponsi
bili
ties
.
1
Under
stan
d t
he
legal re
quirem
ents
an
d p
erso
nal
re
sponsi
bili
ties
for
hea
lth a
nd s
afet
y w
ithin
an
org
anis
atio
n
1.4
D
escr
ibe
hea
lth a
nd s
afet
y re
sponsi
bili
ties
in o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Com
munic
ate
an o
rgan
isat
ion’s
writt
en h
ealth a
nd s
afet
y polic
y to
in
div
idual
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2
Be
able
to p
rom
ote
th
e im
port
ance
of
hea
lth a
nd s
afet
y pra
ctic
es
2.2
Allo
cate
suffic
ient
reso
urc
es t
o d
eal w
ith h
ealth a
nd s
afet
y is
sues
in
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
Consu
lt w
ith c
olle
agues
on h
ealth a
nd s
afet
y haz
ards
and r
isks
in o
wn
area
of
resp
onsi
bili
ty.
3.2
Ass
ess
hea
lth a
nd s
afet
y haz
ards
and r
isks
in o
wn a
rea
of
resp
onsi
bili
ty.
3.3
Id
entify
haz
ards
and r
isks
that
req
uire
action t
o b
e ta
ken t
o en
sure
co
mplia
nce
with leg
al a
nd o
rgan
isat
ional
req
uirem
ents
.
3
Be
able
to e
nsu
re
that
haz
ards
and
risk
s ar
e id
entified
an
d m
anag
ed in
ow
n a
rea
of
resp
onsi
bili
ty
3.4
D
evel
op a
nd im
ple
men
t a
pla
n in o
wn a
rea
of
resp
onsi
bili
ty.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
85
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Est
ablis
h p
roce
dure
s th
at m
onitor
hea
lth a
nd s
afet
y per
form
ance
in
ow
n a
rea
of
resp
onsi
bili
ty.
4.2
Rev
iew
the
hea
lth a
nd s
afet
y per
form
ance
of
own a
rea
of
resp
onsi
bili
ty.
4
Be
able
to m
onitor
and r
evie
w h
ealth
and s
afet
y per
form
ance
and
polic
y in
ow
n a
rea
of
resp
onsi
bili
ty
4.3
Rev
iew
the
hea
lth a
nd s
afet
y polic
y in
ow
n a
rea
of
resp
onsi
bili
ty.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
86
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
87
Unit 20: Manage Physical Resources
Unit reference number: K/600/9711
QCF level: 4
Credit value: 3
Guided learning hours: 25
Unit aim This unit will enable learners to identify, obtain, manage and review the use of physical resources. The unit will also teach learners about the environmental impact of resource use.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
88
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Consu
lt w
ith c
olle
agues
to iden
tify
thei
r pla
nned
act
ivitie
s an
d
corr
espondin
g r
esourc
e nee
ds.
1.2
Eva
luat
e pas
t re
sourc
e use
to info
rm e
xpec
ted f
utu
re d
eman
d.
1
Be
able
to iden
tify
re
sourc
e re
quirem
ents
for
ow
n a
rea
of
resp
onsi
bili
ty
1.3
Id
entify
res
ourc
e re
quirem
ents
for
ow
n a
rea
of re
sponsi
bili
ty.
2.1
Subm
it a
busi
nes
s ca
se t
o p
rocu
re r
equired
res
ourc
es.
2.2
Rev
iew
and a
gre
e re
quired
res
ourc
es w
ith r
elev
ant
indiv
idual
s.
2.3
Exp
lain
an o
rgan
isat
ion’s
pro
cess
es f
or
pro
curing a
gre
ed r
esourc
es.
2
Be
able
to o
bta
in
required
res
ourc
es
for
ow
n a
rea
of
resp
onsi
bili
ty
2.4
Exp
lain
how
to o
rder
and a
cquire
reso
urc
es in o
wn a
rea
of
resp
onsi
bili
ty.
3.1
Exp
lain
the
import
ance
of
usi
ng s
ust
ainab
le r
esourc
es.
3.2
Exp
lain
the
pote
ntial
im
pac
t of re
sourc
e use
on t
he
envi
ronm
ent.
3
Under
stan
d t
he
import
ance
of
sust
ainab
ility
when
usi
ng p
hys
ical
re
sourc
es
3.3
D
escr
ibe
actions
one
can t
ake
to m
inim
ise
any
adve
rse
envi
ronm
enta
l im
pac
t of
usi
ng p
hys
ical
res
ourc
es.
4.1
M
onitor
the
qual
ity
of
reso
urc
es a
gai
nst
req
uired
spec
ific
atio
ns.
4.2
Anal
yse
the
effe
ctiv
enes
s an
d e
ffic
iency
of re
sourc
e use
in o
wn a
rea
of
resp
onsi
bili
ty.
4
Be
able
to m
onitor
and r
evie
w t
he
qual
ity
and u
sage
of
reso
urc
es in o
wn
area
of
resp
onsi
bili
ty
4.3
M
ake
reco
mm
endat
ions
to im
pro
ve t
he
effe
ctiv
enes
s an
d e
ffic
iency
of
reso
urc
e use
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
89
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
90
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
91
Unit 21: Manage the Environmental Impact of Work Activities
Unit reference number: M/600/9712
QCF level: 4
Credit value: 5
Guided learning hours: 10
Unit aim This unit will enable learners to assess the environmental impact of their work and operate in such a way as to reduce the impact on the environment.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
92
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
legal re
quirem
ents
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty.
1
Under
stan
d t
he
legal
re
quirem
ents
and
envi
ronm
enta
l polic
ies
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty
1.2
Exp
lain
the
envi
ronm
enta
l polic
ies
that
im
pac
t on o
wn a
rea
of
resp
onsi
bili
ty.
2.1
Exp
lain
what
spec
ialis
t ad
vice
is
avai
lable
to m
anag
e th
e en
viro
nm
enta
l im
pac
t of
work
act
ivitie
s.
2.2
Exp
lain
how
to a
sses
s th
e im
pac
t of
work
act
ivitie
s an
d r
esourc
es o
n
the
envi
ronm
ent.
2
Under
stan
d h
ow
to
asse
ss t
he
impac
t of
work
act
ivitie
s on
the
envi
ronm
ent
and
how
this
can
be
min
imis
ed
2.3
Exp
lain
how
to m
inim
ise
the
envi
ronm
enta
l im
pac
t of w
ork
act
ivitie
s.
3.1
Ass
ess
the
envi
ronm
enta
l im
pac
t of
work
act
ivitie
s an
d r
esourc
e use
.
3
Be
able
to a
sses
s an
d r
eport
on t
he
envi
ronm
enta
l im
pac
t of
work
ac
tivi
ties
in o
wn
area
of
resp
onsi
bili
ty
3.2
Pr
oduce
a r
eport
on t
he
envi
ronm
enta
l im
pac
t of w
ork
act
ivitie
s an
d
reso
urc
e use
, w
ith r
ecom
men
dat
ions
for
impro
vem
ent.
4.1
Adap
t th
e use
of
reso
urc
es in o
wn a
rea
of
resp
onsi
bili
ty t
o r
educe
en
viro
nm
enta
l im
pac
t.
4
Be
able
to o
rgan
ise
work
act
ivitie
s an
d
reso
urc
e use
to
min
imis
e en
viro
nm
enta
l im
pac
t
4.2
O
rgan
ise
activi
ties
in o
wn a
rea
of
resp
onsi
bili
ty t
o r
educe
en
viro
nm
enta
l im
pac
t.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
93
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Est
ablis
h m
eans
by
whic
h indiv
idual
s ca
n iden
tify
and r
epor
t opport
unitie
s fo
r im
pro
ving e
nvi
ronm
enta
l per
form
ance
.
5
Be
able
to p
rom
ote
ongoin
g
impro
vem
ent
in
envi
ronm
enta
l per
form
ance
5.2
Com
munic
ate
envi
ronm
enta
l ben
efits
resu
ltin
g fro
m c
han
ges
to w
ork
ac
tivi
ties
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
94
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
95
Unit 22: Plan and Manage a Project
Unit reference number: J/600/9793
QCF level: 4
Credit value: 8
Guided learning hours: 30
Unit aim This unit will help learners to clarify the scope and objectives of a project, develop a project plan, and consult and agree the plan with others.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
96
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
D
escr
ibe
the
role
s an
d r
esponsi
bili
ties
of
a pro
ject
man
ager
.
1
Under
stan
d t
he
princi
ple
s,
pro
cess
es,
tools
an
d t
echniq
ues
of
pro
ject
m
anag
emen
t
1.2
Exp
lain
how
to a
pply
princi
ple
s, p
roce
sses
, to
ols
and t
echniq
ues
of
pro
ject
man
agem
ent.
2
Be
able
to a
gre
e th
e sc
ope
and
obje
ctiv
es o
f a
pro
ject
2.1
Agre
e SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic,
and T
ime-
bound)
obje
ctiv
es a
nd s
cope
of
the
pro
ject
with s
take
hold
ers.
3.1
Id
entify
budget
and t
ime-
scal
es in o
rder
to d
evel
op t
he
pro
ject
pla
n
with s
take
hold
ers.
3.2
Consu
lt w
ith s
take
hold
ers
to n
egotiat
e th
e pro
ject
pla
n.
3.3
Id
entify
pote
ntial
ris
ks a
nd c
ontingen
cies
.
3
Be
able
to iden
tify
th
e budget
in o
rder
to
dev
elop a
pro
ject
pla
n
3.4
Est
ablis
h c
rite
ria
and p
roce
sses
for
eval
uat
ing t
he
pro
ject
on
com
ple
tion.
4.1
Allo
cate
role
s an
d r
esponsi
bili
ties
to p
roje
ct t
eam
mem
ber
s.
4.2
Pr
ovi
de
reso
urc
es iden
tified
in t
he
pro
ject
pla
n.
4.3
Brief
pro
ject
tea
m m
ember
s on t
he
pro
ject
pla
n a
nd t
hei
r ro
les
and
resp
onsi
bili
ties
.
4
Be
able
to
imple
men
t a
pro
ject
pla
n
4.4
Im
ple
men
t a
pro
ject
pla
n u
sing p
roje
ct m
anag
emen
t to
ols
and
tech
niq
ues
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
97
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Apply
a r
ange
of
pro
ject
man
agem
ent
tools
and t
echniq
ues
to
monitor,
contr
ol an
d r
evie
w p
rogre
ss.
5.2
Pr
ovi
de
support
to p
roje
ct t
eam
mem
ber
s.
5.3
Rev
iew
pro
gre
ss a
gai
nst
the
pla
n a
nd w
ider
dev
elopm
ents
affec
ting
the
pro
ject
.
5.4
M
ake
adju
stm
ents
to
the
pla
n o
r pro
ject
act
ivitie
s bas
ed o
n t
he
pro
ject
rev
iew
.
5.5
Com
munic
ate
pro
gre
ss t
o t
he
pro
ject
spon
sor(
s),
stak
ehold
ers
and
pro
ject
tea
m m
ember
s.
5
Be
able
to m
anag
e a
pro
ject
to
its
concl
usi
on
5.6
Confirm
com
ple
tion o
f pro
ject
with p
roje
ct s
pon
sor(
s) a
nd
stak
ehold
ers.
6.1
Eva
luat
e th
e pro
ject
usi
ng a
gre
ed c
rite
ria.
6.2
Id
entify
les
sons
lear
ned
for
futu
re p
roje
cts.
6
Be
able
to e
valu
ate
a pro
ject
6.3
Ack
now
ledge
the
contr
ibutions
of p
roje
ct t
eam
mem
ber
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
98
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
99
Unit 23: Manage the Achievement of Customer Satisfaction
Unit reference number: A/600/9793
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will help learners to understand the importance of monitoring customer service satisfaction levels to manage the achievement of customer satisfaction.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
cust
om
er s
ervi
ce s
tandar
ds
within
ow
n o
rgan
isat
ion.
1
Be
able
to
under
stan
d
cust
om
er s
ervi
ce
stan
dar
ds
required
in
ow
n o
rgan
isat
ion
1.2
D
eter
min
e cu
stom
er s
ervi
ce b
est
pra
ctic
e in
ow
n s
ecto
r usi
ng
rese
arch
tec
hniq
ues
.
2.1
D
efin
e su
stai
nab
le p
roce
sses
tak
ing into
acc
ount
envi
ronm
enta
l is
sues
.
2.2
Id
entify
sust
ainab
le p
roce
sses
to s
upport
cust
omer
ser
vice
sta
ndar
ds.
2.3
Pr
oduce
a p
lan f
or
imple
men
tation.
2.4
Sta
te c
ust
omer
ser
vice
sta
ndar
ds
with r
elev
ant
key
stak
ehold
ers.
2
Be
able
to
imple
men
t su
stai
nab
le
pro
cess
es f
or
cust
om
er
satisf
action
2.5
Ensu
re r
esourc
es a
re p
rovi
ded
to d
eliv
er a
gre
ed s
tandar
ds
of
cust
om
er s
ervi
ce.
3
Be
able
to m
anag
e an
d s
upport
co
lleag
ues
in
del
iver
ing
cust
om
er s
ervi
ce
stan
dar
ds
3.1
Com
munic
ate
cust
om
er s
ervi
ce r
ole
s an
d r
esponsi
bili
ties
with
emplo
yees
in o
wn o
rgan
isat
ion.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
1
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Eva
luat
e th
e cu
lture
in o
wn o
rgan
isat
ion.
4.2
Id
entify
tec
hniq
ues
for
impro
ving m
otiva
tion a
mongst
em
plo
yees
.
4
Be
able
to m
anag
e an
d d
evel
op
culture
in o
wn
org
anis
atio
n t
o su
pport
cust
om
er
serv
ice
stan
dar
ds
4.3
D
escr
ibe
motiva
tional
str
ateg
ies
for
impro
ving c
ust
om
er s
ervi
ce
stan
dar
ds.
5.1
D
escr
ibe
met
hods
of
mea
suring c
ust
om
er s
atis
fact
ion
5.2
D
evel
op p
roce
sses
for
monitoring c
ust
om
er s
atis
fact
ion,
incl
udin
g
cust
om
er f
eedbac
k m
echan
ism
s
5.3
Rev
iew
em
plo
yee
per
form
ance
to e
nsu
re c
ust
omer
ser
vice
sta
ndar
ds
and o
rgan
isat
ional
val
ues
are
met
5
Be
able
to m
onitor
cust
om
er s
ervi
ce
leve
ls f
or
continuou
s im
pro
vem
ent
5.4
Anal
yse
and m
onitor
cust
om
er s
ervi
ce s
tandar
ds
in o
wn o
rgan
isat
ion
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
102
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
103
Unit 24: Prepare for and Support Quality Audits
Unit reference number: Y/600/9798
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit aim The unit will help learners understand the quality standards and are able to participate in a quality audit and take corrective action.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
qual
ity
stan
dar
ds
and p
roce
dure
s th
at
apply
to o
wn a
rea
of
resp
onsi
bili
ty
1.1
D
escr
ibe
the
qual
ity
stan
dar
ds
and p
roce
dure
s th
at a
pply
to o
wn a
rea
of
resp
onsi
bili
ty.
2
Be
able
to m
onitor
work
in o
wn a
rea
of
resp
onsi
bili
ty
agai
nst
qual
ity
stan
dar
ds
and
pro
cedure
s
2.1
Sel
ect
and a
pply
met
hods
for
monitoring w
ork
.
3.1
Pr
epar
e an
d o
rgan
ise
reco
rds
and d
ocum
enta
tion
for
the
qual
ity
auditor.
3
Be
able
to p
repar
e fo
r a
qual
ity
audit in
ow
n a
rea
of
resp
onsi
bili
ty
3.2
Rev
iew
pre
vious
qual
ity
audits
and e
nsu
re a
gre
ed r
ecom
men
dat
ions
hav
e bee
n im
ple
men
ted.
4.1
D
iscu
ss w
ith t
he
auditor
the
resu
lts
of
the
audit a
nd iden
tify
any
area
s fo
r im
pro
vem
ent.
4
Be
able
to d
iscu
ss
qual
ity
audit f
indin
gs
with t
he
auditor
4.2
Agre
e co
rrec
tive
act
ions
to r
emed
y an
y id
entified
iss
ues
, an
d s
et a
dat
e fo
r th
eir
imple
men
tation.
5
Be
able
to c
om
ple
te
agre
ed a
ctio
ns
follo
win
g a
qual
ity
audit
5.1
Tak
e co
rrec
tive
act
ion b
ased
on q
ual
ity
audit fin
din
gs.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
5
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
106
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
107
Unit 25: Develop and Implement Marketing Plans
Unit reference number: K/600/9790
QCF level: 4
Credit value: 6
Guided learning hours: 25
Unit aim This unit will enable learners to produce a marketing strategy, implement a plan and monitor and evaluate the plan to determine future marketing activities.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Anal
yse
the
org
anis
atio
n’s
busi
nes
s pla
n t
o iden
tify
mar
keting
obje
ctiv
es f
or
ow
n a
rea
of
resp
onsi
bili
ty.
1.2
Exp
lain
the
org
anis
atio
n’s
culture
, vi
sion a
nd v
alues
.
1
Under
stan
d t
he
qual
ity
stan
dar
ds
and p
roce
dure
s th
at a
pply
to o
wn
area
of
resp
onsi
bili
ty
1.3
Anal
yse
and p
rioritise
mar
keting o
bje
ctiv
es.
2.1
D
escr
ibe
and e
valu
ate
the
targ
et m
arke
ts f
or
own o
rgan
isat
ion’s
pro
duct
s or
serv
ices
.
2.2
Id
entify
and c
onsu
lt w
ith m
arke
ting s
pec
ialis
ts if
required
.
2.3
Id
entify
mar
keting t
ools
and m
odel
s to
dev
elop a
str
ateg
y.
2
Be
able
to m
onitor
work
in o
wn a
rea
of
resp
onsi
bili
ty
agai
nst
qual
ity
stan
dar
ds
and
pro
cedure
s 2.4
D
evel
op a
mar
keting s
trat
egy
bas
ed o
n k
ey s
ucc
ess
criter
ia f
or
ow
n
area
of
resp
onsi
bili
ty.
3.1
Eva
luat
e th
e re
sourc
e re
quirem
ents
for
the
mar
keting p
lan.
3.2
Pr
oduce
a m
arke
ting p
lan b
ased
on t
he
stra
tegy.
3.3
Agre
e ro
les
and r
esponsi
bili
ties
of
stak
ehold
ers.
3
Be
able
to p
repar
e fo
r a
qual
ity
audit
in o
wn a
rea
of
resp
onsi
bili
ty
3.4
Com
munic
ate
the
mar
keting p
lan w
ith k
ey s
take
hold
ers.
4.1
M
onitor
pro
gre
ss o
f th
e m
arke
ting p
lan a
gai
nst
busi
nes
s obje
ctiv
es.
4.2
Ass
ess
and e
valu
ate
the
impac
t of th
e m
arke
ting p
lan.
4
Be
able
to d
iscu
ss
qual
ity
audit
findin
gs
with t
he
auditor
4.3
Rev
ise
futu
re m
arke
ting p
lans
bas
ed o
n t
he
impac
t ev
aluat
ion.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
10
9
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
110
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
111
Unit 26: Analyse the Market in which your Organisation Operates
Unit reference number: M/600/9791
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit aim This unit will enable learners to analyse an organisation’s market position and trends. Learners will also learn how to analyse customer needs and communicate with key stakeholders.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Ass
ess
the
econom
ic e
nvi
ronm
ent
in w
hic
h y
our
org
anis
atio
n
oper
ates
.
1.2
Eva
luat
e yo
ur
cust
om
ers’
nee
ds
and r
elat
e to
ow
n o
rgan
isat
ion.
1
Be
able
to a
nal
yse
cust
om
ers’
nee
ds
1.3
Anal
yse
cust
om
er p
erce
ption o
f ow
n p
roduct
s/ s
ervi
ces
in c
om
par
ison
to c
om
pet
itors
.
2.1
Id
entify
and u
tilis
e m
arke
t re
sear
ch s
pec
ialis
ts if
nec
essa
ry.
2.2
Anal
yse
curr
ent
and f
utu
re m
acro
and m
icro
eco
nom
ic t
rends
in o
wn
sect
or.
2
Be
able
to a
nal
yse
the
mar
ket
usi
ng
rese
arch
too
ls a
nd
tech
niq
ues
2.3
U
se r
ecognis
ed r
esea
rch t
ools
to a
sses
s m
arke
t tr
ends
and
opport
unitie
s fo
r gro
wth
.
3.1
Pr
oduce
a r
eport
bas
ed o
n r
esea
rch f
indin
gs.
3.2
Com
munic
ate
the
report
to k
ey indiv
idual
s w
ithin
ow
n o
rgan
isat
ion.
3.3
Eva
luat
e fe
edbac
k fr
om k
ey indiv
idual
s.
3.4
Rev
ise
and c
om
munic
ate
updat
ed r
eport
to k
ey indiv
idual
s.
3
Use
rec
ognis
ed
rese
arch
too
ls t
o
asse
ss m
arke
t tr
ends
and
opport
unitie
s fo
r gro
wth
3.5
M
onitor
the
econom
ic e
nvi
ronm
ent
and c
han
ges
in c
ust
om
ers’
nee
ds.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
3
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
114
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
115
Unit 27: Manage Health and Safety in own area of responsibility
Unit reference number: D/504/4056
QCF level: 4
Credit value: 5
Guided learning hours: 15
Unit aim This unit is about managing health and safety for a department or section within an organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e per
sonal
res
ponsi
bili
ties
and lia
bili
ties
under
hea
lth a
nd
safe
ty leg
isla
tion.
1.2
D
escr
ibe
an o
rgan
isat
ion’s
res
pon
sibili
ties
and lia
bili
ties
under
hea
lth
and s
afet
y le
gis
lation.
1
Under
stan
d
resp
onsi
bili
ties
and
liabili
ties
in r
elat
ion t
o
hea
lth a
nd s
afet
y le
gis
lation
1.3
Id
entify
spec
ialis
ts t
o c
onsu
lt w
ith w
hen
hea
lth a
nd s
afet
y is
sues
outs
ide
ow
n r
emit a
re iden
tified
.
2.1
D
escr
ibe
the
types
of
haz
ards
and r
isks
that
may
arise
in r
elat
ion t
o
hea
lth a
nd s
afet
y.
2.2
Exp
lain
how
to u
se s
yste
ms
for
iden
tify
ing h
azar
ds
and a
sses
sing
risk
s.
2.3
Exp
lain
how
to m
onitor,
eva
luat
e an
d r
eport
on h
ealth a
nd s
afet
y w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
2
Under
stan
d h
ow
to
asse
ss,
mon
itor
and
min
imis
e hea
lth a
nd
safe
ty r
isks
in o
wn
area
of
resp
onsi
bili
ty
2.4
D
escr
ibe
the
types
of
actions
whic
h s
hould
be
under
take
n t
o c
ontr
ol
or
elim
inat
e hea
lth a
nd s
afet
y haz
ards.
3.1
Rev
iew
writt
en h
ealth a
nd s
afet
y polic
y ag
ainst
req
uirem
ents
for
ow
n
area
of
resp
onsi
bili
ty.
3
Be
able
to r
evie
w
hea
lth a
nd s
afet
y polic
y in
ow
n a
rea
of
resp
onsi
bili
ty
3.2
Com
munic
ate
any
reco
mm
endat
ions
for
chan
ges
to h
ealth a
nd
safe
ty p
olic
y to
rel
evan
t in
div
idual
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
11
7
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Com
munic
ate
writt
en h
ealth a
nd s
afet
y polic
y to
all
peo
ple
in o
wn
area
of
resp
onsi
bili
ty a
nd o
ther
rel
evan
t par
ties
.
4
Be
able
to
com
munic
ate
hea
lth
and s
afet
y polic
y in
ow
n a
rea
of
resp
onsi
bili
ty
4.2
Ensu
re a
ll peo
ple
in o
wn a
rea
of
resp
onsi
bili
ty a
nd o
ther
rel
evan
t par
ties
under
stan
d w
ritt
en h
ealth a
nd s
afet
y polic
y.
5.1
Eva
luat
e sy
stem
s fo
r id
entify
ing a
nd a
sses
sing h
ealth a
nd s
afet
y haz
ards
and r
isks
within
ow
n a
rea
of
resp
onsi
bili
ty.
5.2
Ass
ess
work
ing e
nvi
ronm
ent
within
ow
n a
rea
of
resp
onsi
bili
ty a
gai
nst
org
anis
atio
n’s
hea
lth a
nd s
afet
y polic
y.
5.3
Id
entify
and e
valu
ate
non-c
om
plia
nce
with h
ealth a
nd s
afet
y polic
y an
d p
ract
ices
within
ow
n a
rea
of
resp
onsi
bili
ty.
5.4
Tak
e ap
pro
priat
e ac
tion t
o el
imin
ate
or
contr
ol id
entified
haz
ards
and
iden
tified
ris
ks.
5
Be
able
to m
onitor
hea
lth a
nd s
afet
y in
ow
n a
rea
of
resp
onsi
bili
ty
5.5
Eva
luat
e hea
lth a
nd s
afet
y re
quirem
ents
in p
roje
ct o
r oper
atio
nal
pla
ns
within
ow
n a
rea
of
resp
onsi
bili
ty.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
118
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
119
Unit 28: Manage Budgets
Unit reference number: T/601/2580
QCF level: 4
Credit value: 5
Guided learning hours: 29
Unit aim This unit is about managing and monitoring a budget for a department or section within an organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
purp
ose
and b
enef
its
of m
anag
ing fin
anci
al r
esourc
es
effe
ctiv
ely
and e
ffic
iently.
1.2
Id
entify
leg
al,
regula
tory
and o
rgan
isat
ional
req
uirem
ents
for
man
agin
g a
budget
.
1
Under
stan
d t
he
purp
ose
of budget
s
1.3
D
escr
ibe
diffe
rent
types
of
budget
ary
syst
ems
and t
hei
r fe
ature
s.
2.1
D
escr
ibe
met
hods
for
monitoring,
contr
olli
ng a
nd r
ecord
ing inco
me
and e
xpen
diture
.
2.2
D
escr
ibe
way
s in
whic
h c
ost
s m
ay b
e m
inim
ised
in o
wn a
rea
of
resp
onsi
bili
ty.
2.3
Id
entify
situat
ions
in w
hic
h c
orre
ctiv
e ac
tion m
ay b
e nee
ded
.
2
Under
stan
d h
ow
to
man
age
budget
s
2.4
D
escr
ibe
the
scope
of
own a
uth
ority
for
man
agin
g a
budget
and
auth
orisi
ng e
xpen
diture
.
3.1
Exp
lain
the
purp
ose
and b
enef
its
of r
eport
ing info
rmat
ion o
n
per
form
ance
agai
nst
budget
.
3.2
Exp
lain
how
to c
hec
k th
e ac
cura
cy o
f budget
cal
cula
tions.
.
3
Under
stan
d h
ow
to
report
per
form
ance
ag
ainst
budget
s
3.3
Exp
lain
the
purp
ose
and b
enef
its
of
reco
rdin
g info
rmat
ion t
hat
will
hel
p w
ith t
he
futu
re p
repar
atio
n o
f budget
s.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
1
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Contr
ol budget
per
form
ance
within
lim
its
and d
eadlin
es.
4.2
Anal
yse
and t
ake
action t
o m
inim
ise
cost
s w
her
e poss
ible
.
4.3
Tak
e co
rrec
tive
act
ion t
o m
ake
sure
of
bes
t va
lue
for
money
.
4
Be
able
to m
anag
e budget
s
4.4
Auth
orise
exp
enditure
within
the
scope
of
ow
n a
uth
ority
.
5.1
Rec
ord
tra
nsa
ctio
ns,
as
required
.
5.2
Pr
oduce
info
rmat
ion o
n p
erfo
rman
ce a
gai
nst
budget
, w
hen
req
uired
.
5.3
M
ake
sure
all
calc
ula
tions
are
accu
rate
.
5
Be
able
to m
onitor
budget
s
5.4
Rec
ord
info
rmat
ion t
hat
will
hel
p w
ith t
he
pre
par
atio
n o
f fu
ture
budget
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
122
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
123
Unit 29: Lead and Manage Meetings
Unit reference number: Y/600/9686
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit aim This unit will enable learners to prepare for, lead and follow up issues identified in meetings.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Pe
rform
act
ivitie
s nee
ded
to b
e ca
rrie
d o
ut
in p
repar
atio
n f
or
lead
ing a
m
eeting.
1
Be
able
to p
repar
e to
lea
d a
mee
ting
1.2
Pr
oduce
docu
men
tation in s
upport
of
activi
ties
.
2
Be
able
to m
anag
e m
eeting p
roce
dure
s 2.1
Id
entify
any
form
al p
roce
dure
s th
at a
pply
in o
wn o
rgan
isat
ion.
3.1
M
anag
e th
e ag
enda
in c
o-o
per
atio
n w
ith p
artici
pan
ts t
o en
sure
m
eeting o
bje
ctiv
es a
re m
et.
3
Be
able
to c
hai
r a
mee
ting
3.2
Pr
oduce
min
ute
s of th
e m
eeting a
nd a
lloca
te a
ctio
n p
oin
ts a
fter
dis
cuss
ions.
4.1
Exp
lain
that
the
min
ute
s of th
e m
eeting p
rovi
de
an a
ccura
te r
ecord
of
pro
ceed
ings.
4.2
Com
munic
ate
and follo
w u
p m
eeting o
utc
om
es t
o r
elev
ant
indiv
idual
s.
4
Be
able
to u
nder
take
post
-mee
ting t
asks
4.3
Eva
luat
e w
het
her
the
mee
ting’s
obje
ctiv
es w
ere
met
and iden
tify
pote
ntial
im
pro
vem
ents
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
125
Unit 30: Manage Conflict in a Team
Unit reference number: R/600/9685
QCF level: 3
Credit value: 3
Guided learning hours: 20
Unit aim This unit will help learners understand how to identify potential and actual conflicts within a team and take action to resolve them.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Com
munic
ate
to t
eam
mem
ber
s th
e st
andar
ds
of w
ork
and b
ehav
iour
expec
ted o
f th
em.
1
Be
able
to s
upport
te
am m
ember
s’
under
stan
din
g o
f th
eir
role
and
posi
tion w
ithin
a
team
1.2
Exp
lain
how
tea
m m
ember
s ca
n w
ork
toget
her
and s
upport
eac
h
oth
er.
2.1
Id
entify
iss
ues
with o
rgan
isat
ional
str
uct
ure
s, s
yste
ms
or
pro
cedure
s th
at a
re lik
ely
to g
ive
rise
to c
onflic
t.
2.2
Id
entify
pote
ntial
conflic
t bet
wee
n t
eam
mem
ber
s.
2
Be
able
to t
ake
mea
sure
s to
m
inim
ise
conflic
t w
ithin
a t
eam
2.3
Exp
lain
act
ion r
equired
to a
void
pote
ntial
conflic
t an
d a
gre
e st
rate
gie
s fo
r co
nflic
t re
solu
tion.
3.1
Exp
lain
how
tea
m m
ember
s ca
n b
e en
coura
ged
to iden
tify
and r
esolv
e th
eir
ow
n p
roble
ms
and c
onflic
ts.
3
Be
able
to
under
stan
d h
ow
to
enco
ura
ge
team
m
ember
s to
re
solv
e th
eir
ow
n
conflic
ts
3.2
Exp
lain
how
res
pec
t ca
n b
e dev
eloped
and m
ainta
ined
bet
wee
n t
eam
m
ember
s.
4.1
Exp
lain
leg
al a
nd o
rgan
isat
ional
req
uirem
ents
conce
rnin
g c
onflic
t in
ow
n t
eam
.
4
Be
able
to
under
stan
d leg
al
and o
rgan
isat
ional
re
quirem
ents
co
nce
rnin
g c
onflic
t
4.2
Exp
lain
how
to m
ainta
in c
om
ple
te,
accu
rate
and c
onfiden
tial
rec
ord
s of
conflic
ts a
nd t
hei
r outc
om
es.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
12
7
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
128
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
129
Unit 31: Manage a Budget for own Area or Activity of Work
Unit reference number: A/600/9695
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit will help learners to prepare a budget, address variance and monitor a budget for their own area or activity of work.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e in
form
atio
n o
n r
esourc
e re
quirem
ents
for
ow
n a
rea
of
activi
ty o
r w
ork
.
1.2
Pr
oduce
a d
raft
budget
.
1
Be
able
to p
repar
e a
budget
for
ow
n
area
of
resp
onsi
bili
ty
1.3
Com
munic
ate
the
final
budget
with r
elev
ant
stak
ehold
ers.
2.1
Anal
yse
varian
ces
bet
wee
n p
lanned
and a
ctual
exp
enditure
.
2.2
Pro
vide
info
rmat
ion o
n p
erfo
rman
ce t
o r
elev
ant
stak
ehold
ers.
2.3
Exp
lain
how
to t
ake
corr
ective
act
ion w
ithin
the
limits
of
ow
n
auth
ority
, in
res
ponse
to b
udget
var
iance
s an
d d
evel
opm
ents
.
2
Be
able
to m
anag
e a
budget
2.4
Exp
lain
pro
pose
d r
evis
ions
to b
udget
and o
bta
in a
gre
emen
t w
her
e ac
tions
are
bey
ond t
he
scope
of
own a
uth
ority
.
3.1
Rev
iew
per
form
ance
agai
nst
budget
.
3.2
Ass
ess
impro
vem
ents
for
futu
re b
udget
pla
nnin
g a
nd m
anag
emen
t.
3
Be
able
to r
evie
w
budget
m
anag
emen
t per
form
ance
3.3
M
onitor
budget
per
form
ance
and im
ple
men
t ch
anges
within
the
limits
of
ow
n a
uth
ority
or
obta
in a
gre
emen
t.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
131
Unit 32: Develop and Evaluate Operational Plans for own Area of Responsibility
Unit reference number: Y/600/9588
QCF level: 5
Credit value: 6
Guided learning hours: 25
Unit aim This unit will help learners to develop, implement, monitor and review operational plans for their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
oper
atio
nal
obje
ctiv
es w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
1
Be
able
to a
lign
obje
ctiv
es o
f ow
n
area
of
resp
onsi
bili
ty w
ith
those
of
ow
n
org
anis
atio
n
1.2
Anal
yse
obje
ctiv
es o
f ow
n a
rea
of
resp
onsi
bili
ty in r
elat
ion t
o t
hose
of
ow
n o
rgan
isat
ion.
2.1
Ass
ess
risk
s as
soci
ated
with o
per
atio
nal
pla
ns
and incl
ude
contingen
cy
arra
ngem
ents
.
2.2
Id
entify
support
fro
m r
elev
ant
stak
ehold
ers.
2
Be
able
to
imple
men
t oper
atio
nal
pla
ns
in o
wn a
rea
of
resp
onsi
bili
ty
2.3
Im
ple
men
t oper
atio
nal
pla
n w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
M
onitor
pro
cedure
s w
ithin
the
oper
atio
nal
pla
n.
3
Be
able
to m
onitor
and e
valu
ate
oper
atio
nal
pla
ns
in o
wn a
rea
of
resp
onsi
bili
ty
3.2
Eva
luat
e oper
atio
nal
pla
ns
and im
ple
men
t an
y nec
essa
ry a
ctio
ns.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
133
Unit 33: Establish Risk Management Processes for an Organisation
Unit reference number: A/600/9616
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will enable learners to establish and communicate a risk management process within an organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exp
lain
the
types
of risk
that
can
im
pac
t on a
n o
rgan
isat
ion.
1
Under
stan
d r
isk
man
agem
ent
within
ow
n a
rea
of
resp
onsi
bili
ty
1.2
Rev
iew
the
know
ledge
and a
war
enes
s of
risk
s w
ithin
an
org
anis
atio
n.
2.1
Id
entify
the
risk
s th
at im
pac
t on a
n o
rgan
isat
ion.
2.2
Id
entify
crite
ria
to e
nab
le e
valu
atio
n o
f th
e im
pac
t of
iden
tified
risk
s.
2
Be
able
to e
stab
lish a
risk
man
agem
ent
pro
cess
for
an
org
anis
atio
n
2.3
Est
ablis
h p
roce
sses
to m
anag
e risk
within
an o
rgan
isat
ion.
3
Be
able
to a
lloca
te
reso
urc
es t
o e
nab
le
risk
man
agem
ent
activi
ties
to t
ake
pla
ce
3.1
Pl
an r
esourc
es a
cross
an o
rgan
isat
ion f
or
risk
man
agem
ent
activi
ty.
4
Be
able
to
com
munic
ate
risk
m
anag
emen
t pro
cess
es
acro
ss a
n o
rgan
isat
ion
4.1
Com
munic
ate
risk
man
agem
ent
pro
cess
es a
nd p
olic
y ac
ross
an
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
5
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
136
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
137
Unit 34: Plan Change in own Area of Responsibility
Unit reference number: R/600/9654
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will help learners to develop a communications strategy and plan for change within their area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
pla
n c
han
ge
1.1
Anal
yse,
com
par
e an
d e
valu
ate
tools
and t
echniq
ues
for
pla
nnin
g
chan
ge.
2.1
Id
entify
and e
xpla
in t
he
chan
ge
required
.
2.2
D
evel
op a
pla
n t
o e
ffec
t th
e re
quired
chan
ge.
2.3
Ass
ess
dev
elopm
ent
requirem
ents
nee
ded
to e
nsu
re t
he
succ
ess
of
the
pla
nned
chan
ge.
2
Be
able
to d
evel
op
pla
ns
for
chan
ge
in
ow
n a
rea
of
resp
onsi
bili
ty
2.4
Eva
luat
e th
e risk
s an
d b
enef
its
asso
ciat
ed w
ith t
he
pla
n a
nd c
onsi
der
co
ntingen
cy a
rran
gem
ents
bas
ed o
n iden
tified
ris
ks.
3
Be
able
to d
evel
op
syst
ems
for
monitoring a
nd
asse
ssin
g p
rogre
ss
3.1
D
eter
min
e ap
pro
priat
e sy
stem
s to
monitor
and a
sses
s th
e pro
gre
ss o
f ch
ange.
4.1
Eva
luat
e bar
rier
s th
at m
ay h
inder
the
pla
nned
chan
ge.
4
Be
able
to e
valu
ate
bar
rier
s an
d
det
erm
ine
way
s to
ove
rcom
e re
sist
ance
to
pla
nned
chan
ge
4.2
D
eter
min
e w
ays
to o
verc
om
e re
sist
ance
to
pla
nned
chan
ge.
5.1
Eva
luat
e a
range
of co
mm
unic
atio
n m
ethods
to s
upport
the
pro
cess
of
chan
ge.
5
Be
able
to d
evel
op
a co
mm
unic
atio
n
stra
tegy
to
faci
litat
e th
e pro
cess
for
chan
ge
5.2
D
evel
op a
com
munic
atio
n s
trat
egy
to f
acili
tate
the
pro
cess
for
chan
ge
and r
evie
w w
ith fee
dbac
k to
con
tinue
the
pro
cess
for
chan
ge.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
13
9
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
140
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
141
Unit 35: Developing Collaborative Relationships with Other Organisations
Unit reference number: T/600/9694
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit will enable learners to set up, maintain and review collaborative relationships between their own and other organisations.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
2
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
org
anis
atio
ns
that
shar
e co
mm
on o
r co
mple
men
tary
obje
ctiv
es t
o o
wn o
rgan
isat
ion.
1.2
Exp
lain
the
feas
ibili
ty o
f co
llabora
tion w
ith iden
tified
org
anis
atio
ns.
1.3
Eva
luat
e th
e pote
ntial
ben
efits
of co
llabora
tion.
1
Be
able
to iden
tify
pote
ntial
co
llabora
tive
opport
unitie
s w
ith
oth
er o
rgan
isat
ions
1.4
D
evel
op a
busi
nes
s ca
se f
or
colla
bora
tion w
ith iden
tified
org
anis
atio
n.
2.1
Exp
lain
the
stra
tegic
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion inte
rnal
ly
and w
ith o
ther
org
anis
atio
ns.
2
Be
able
to a
gre
e th
e st
rate
gic
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion
2.2
Id
entify
the
ben
efits
each
org
anis
atio
n e
xpec
ts t
o r
ecei
ve fro
m
colla
bora
tion.
3.1
Exp
lain
the
actions
each
org
anis
atio
n w
ill t
ake
and a
gre
e th
e outc
om
e.
3
Be
able
to a
gre
e m
ethods
and
expec
ted o
utc
om
es
of
colla
bora
tion
3.2
Rev
ise
the
colla
bora
tion r
evie
w p
lan.
4.1
Id
entify
how
to
imple
men
t ag
reed
act
ions.
4
Be
able
to inst
igat
e an
d s
ust
ain a
co
llabora
tive
re
lationsh
ip w
ith
anoth
er
org
anis
atio
n
4.2
Exp
lain
how
to m
ainta
in c
om
munic
atio
n a
nd p
rovi
de
support
to o
ther
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
3
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Eva
luat
e th
e ex
tent
to w
hic
h t
he
aim
s an
d o
bje
ctiv
es o
f co
llabora
tion
hav
e bee
n a
chie
ved.
5.2
Exp
lain
how
to m
ake
a dec
isio
n o
n w
het
her
to c
ontinue
with t
he
colla
bora
tion.
5
Be
able
to r
evie
w
and e
valu
ate
the
colla
bora
tion w
ith
anoth
er
org
anis
atio
n
5.3
Im
ple
men
t an
y ch
anges
to b
e m
ade
to t
he
colla
bora
tion if
it w
ere
to
continue.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
144
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
145
Unit 36: Work Productively with Colleagues and Stakeholders
Unit reference number: M/600/9662
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will help learners to maintain, monitor, review and improve working relationships with colleagues and stakeholders.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion t
o b
e co
mm
unic
ated
to s
elec
ted c
olle
agues
and
stak
ehold
ers.
1
Be
able
to p
rovi
de
colle
agues
and
stak
ehold
ers
with
info
rmat
ion
1.2
Adap
t an
d p
rese
nt
appro
priat
e in
form
atio
n in w
ays
that
pro
mot
e under
stan
din
g t
o co
lleag
ues
or
stak
ehold
ers.
2
Be
able
to c
onsu
lt
with c
olle
agues
and
stak
ehold
ers
in
rela
tion t
o d
ecis
ions
or
activi
ties
2.1
Com
munic
ate
with c
olle
agues
and s
take
hold
ers
regar
din
g a
ny
dec
isio
ns
or
activi
ties
.
3.1
Exa
min
e th
e ben
efits
of e
nsu
ring a
gre
emen
ts m
ade
with c
olle
agues
an
d s
take
hold
ers
are
fulfill
ed.
3
Under
stan
d t
he
import
ance
of
fulfill
ing a
gre
emen
ts
and h
onouring
com
mitm
ents
mad
e to
colle
agues
and
stak
ehold
ers
3.2
Exa
min
e th
e neg
ativ
e im
pac
t on indiv
idual
s an
d o
rgan
isat
ions
of
not
fulfill
ing a
gre
emen
ts m
ade
with c
olle
agues
and s
take
hold
ers.
4
Under
stan
d h
ow
to
man
age
pote
ntial
co
nflic
ts o
f in
tere
st
4.1
Exp
lain
how
to iden
tify
and m
anag
e pote
ntial
conflic
ts o
f in
tere
st.
5.1
Exp
lain
the
import
ance
of
mon
itoring c
han
ges
in t
he
work
ing
envi
ronm
ent
in r
elat
ion t
o c
olle
agues
and s
take
hold
ers.
5
Under
stan
d h
ow
to
be
able
to m
onitor
work
ing
rela
tionsh
ips
5.2
Exp
lain
how
to m
onitor
chan
ge
in t
he
work
ing e
nvi
ronm
ent.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
14
7
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
6.1
Anal
yse
feed
bac
k on
work
ing r
elat
ionsh
ips
from
colle
agues
and
stak
ehold
ers.
6.2
Eva
luat
e w
orki
ng r
elat
ionsh
ips
with c
olle
agues
and s
take
hold
ers
in
term
s of
continued
use
and e
ffec
tive
nes
s.
6
Be
able
to r
evie
w
and im
pro
ve t
he
effe
ctiv
enes
s of
work
ing
rela
tionsh
ips
6.3
Id
entify
and im
ple
men
t im
pro
vem
ents
to w
ork
ing r
elat
ionsh
ips.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
148
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
149
Unit 37: Recruit Staff in own Area of Responsibility
Unit reference number: T/600/9663
QCF level: 5
Credit value: 4
Guided learning hours: 25
Unit aim This unit will help learners to contribute to the recruitment, selection and induction of staff and to evaluate the processes used.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A : Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e th
e hum
an r
esourc
es r
equired
to m
eet
obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty.
1.2
Id
entify
gap
s bet
wee
n c
urr
ent
and r
equired
hum
an r
esourc
es t
o m
eet
obje
ctiv
es.
1
Be
able
to r
evie
w
hum
an r
esourc
e re
quirem
ents
to
mee
t busi
nes
s obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty
1.3
Ass
ess
the
options
for
hum
an r
esourc
e re
quirem
ents
to
mee
t obje
ctiv
es.
2.1
Exp
lain
how
to e
nsu
re r
ecru
itm
ent
and s
elec
tion p
roce
sses
are
fai
r.
2.2
Exp
lain
how
to e
nsu
re t
hat
leg
al r
equirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
codes
are
met
.
2
Under
stan
d t
he
import
ance
of
ensu
ring t
hat
re
cruitm
ent
and
sele
ctio
n p
roce
sses
m
eet
legal,
regula
tory
, et
hic
al
and s
oci
al
requirem
ents
2.3
Exp
lain
when
to
seek
spec
ialis
t ex
per
tise
thro
ughout
the
recr
uitm
ent
pro
cess
.
3.1
Consu
lt w
ith r
elev
ant
other
s to
pro
duce
or
updat
e jo
b d
escr
iptions.
3.2
Agre
e w
ith c
olle
agues
the
stag
es in t
he
recr
uitm
ent
and s
elec
tion
pro
cess
for
iden
tified
vac
anci
es.
3
Be
able
to
par
tici
pat
e in
the
recr
uitm
ent
and
sele
ctio
n p
roce
ss
3.3
Id
entify
the
met
hods
and c
rite
ria
that
will
be
use
d in t
he
recr
uitm
ent
and s
elec
tion p
roce
ss.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
1
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Ass
ess
and s
elec
t ca
ndid
ates
usi
ng a
gre
ed m
ethods
and c
rite
ria.
4.2
Eva
luat
e th
e re
cruitm
ent
and s
elec
tion m
ethods
and c
rite
ria
use
d in
ow
n a
rea
of
resp
onsi
bili
ty.
4
Be
able
to e
valu
ate
the
recr
uitm
ent
and s
elec
tion
pro
cess
and
iden
tify
im
pro
vem
ents
for
the
futu
re
4.3
Id
entify
way
s of
impro
ving f
utu
re r
ecru
itm
ent
and s
elec
tion.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
152
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
153
Unit 38: Examine Staff Turnover Issues in own Area of Responsibility
Unit reference number: A/600/9664
QCF level: 5
Credit value: 4
Guided learning hours: 25
Unit aim This unit will help learners who are facing high staff turnover to examine the reasons and potential solutions to this.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
info
rmat
ion a
bout
staf
f tu
rnove
r.
1.2
Exa
min
e th
e re
asons
for
staf
f tu
rnove
r in
ow
n a
rea
of
resp
onsi
bili
ty.
1
Be
able
to e
xam
ine
the
reas
ons
for,
an
d im
pac
t of,
sta
ff
turn
ove
r w
hils
t m
ainta
inin
g
confiden
tial
ity
in
ow
n a
rea
of
resp
onsi
bili
ty
1.3
Anal
yse
the
impac
t of
staf
f tu
rnove
r on b
usi
nes
s obje
ctiv
es in o
wn
area
of
resp
onsi
bili
ty m
ainta
inin
g c
onfiden
tial
ity.
2.1
Exa
min
e st
aff
turn
over
rat
e w
ith s
imila
r org
anis
atio
ns.
2
Be
able
to c
om
par
e st
aff tu
rnove
r ra
tes
acro
ss
org
anis
atio
ns
2.2
Ass
ess
staf
f tu
rnove
r in
ow
n o
rgan
isat
ion a
gai
nst
oth
er o
rgan
isat
ions.
3
Under
stan
d h
ow
to
turn
unex
pec
ted
staf
fing t
urn
ove
r in
to o
pport
unitie
s ra
ther
than
thre
ats
3.1
Anal
yse
unex
pec
ted s
taffin
g t
urn
over
and u
se r
esea
rch t
ools
or
tech
niq
ues
as
appro
priat
e.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
155
Unit 39: Promote the Use of Technology within an Organisation
Unit reference number: J/600/9702
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will enable learners to develop, implement, monitor and review a technology strategy for an organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
6
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e cu
rren
t use
of te
chnolo
gy
in m
eeting c
ust
om
er n
eeds
within
an
org
anis
atio
n.
1.2
Id
entify
good
pra
ctic
e in
the
use
of te
chnolo
gy
thro
ugh b
ench
mar
king
activi
ties
.
1.3
Ass
ess
opport
unitie
s to
incr
ease
pro
duct
ivity
thro
ugh t
he
use
of
tech
nolo
gy.
1.4
D
evel
op a
tec
hnolo
gy
stra
tegy
to incr
ease
pro
duct
ivity
thro
ugh
pro
motion o
f te
chnolo
gy
in lin
e w
ith o
rgan
isat
ional
val
ues
and
cust
om
er n
eeds.
1
Be
able
to d
evel
op
a st
rate
gy
to
pro
mote
the
use
of
tech
nolo
gy,
in lin
e w
ith o
rgan
isat
ional
va
lues
and
cust
om
er n
eeds
1.5
D
evel
op c
rite
ria
to e
valu
ate
the
succ
ess
of th
e te
chnolo
gy
stra
tegy.
2.1
Com
munic
ate
a te
chnolo
gic
al s
trat
egy
acro
ss a
n o
rgan
isat
ion.
2
Be
able
to
imple
men
t a
stra
tegy
for
pro
moting
tech
nolo
gy
acro
ss
an o
rgan
isat
ion
2.2
Ensu
re r
esourc
es a
nd s
upport
are
pro
vided
acr
oss
an o
rgan
isat
ion t
o
imple
men
t th
e st
rate
gy.
3.1
M
onitor
the
imple
men
tation o
f a
tech
nolo
gy
stra
tegy
acro
ss a
n
org
anis
atio
n.
3
Be
able
to m
onitor
and r
evie
w t
he
impac
t of
an
org
anis
atio
n’s
te
chnolo
gy
stra
tegy,
in lin
e w
ith b
est
pra
ctic
e
3.2
Eva
luat
e th
e su
cces
s of a
tech
nolo
gy
stra
tegy
agai
nst
succ
ess
criter
ia.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
15
7
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
158
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
159
Unit 40: Develop a Customer-Focused organisation
Unit reference number: T/600/9792
QCF level: 5
Credit value: 5
Guided learning hours: 25
Unit aim This unit will enable learners to develop and maintain a vision for customer service.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Exa
min
e ow
n o
rgan
isat
ion’s
vis
ion in m
eeting c
ust
om
er n
eeds.
1.2
Anal
yse
how
em
plo
yees
com
munic
ate
with c
ust
om
ers
in o
wn
org
anis
atio
n.
1.3
Id
entify
are
as f
or
impro
vem
ent
usi
ng t
ools
and t
echniq
ues
.
1.4
Pr
oduce
a m
issi
on s
tate
men
t th
at s
ets
out
cust
om
er-b
ased
val
ues
and
bel
iefs
.
1
Be
able
to d
evel
op
and c
om
munic
ate
a vi
sion f
or
cust
om
er-b
ased
va
lues
in o
wn
org
anis
atio
n
1.5
Com
munic
ate
shar
ed v
isio
n o
n c
ust
om
er f
ocu
s in
ow
n o
rgan
isat
ion.
2.1
D
evel
op a
set
of new
or
revi
sed c
ust
om
er s
ervi
ce s
tandar
ds.
2.2
D
eter
min
e su
cces
s cr
iter
ia in m
eeting r
evis
ed c
ust
om
er s
ervi
ce
stan
dar
ds.
2
Be
able
to d
evel
op
succ
ess
criter
ia
and m
ainta
in a
cu
stom
er f
ocus
acro
ss a
n
org
anis
atio
n
2.3
D
evel
op s
chem
es a
cross
ow
n o
rgan
isat
ion t
hat
pro
mote
a
com
mitm
ent
to c
ust
om
er s
ervi
ce.
3.1
Eva
luat
e re
vise
d s
tandar
ds
agai
nst
succ
ess
criter
ia.
3.2
Anal
yse
cust
om
er s
ervi
ce lev
els
usi
ng b
ench
mar
king t
ools
and
tech
niq
ues
.
3
Be
able
to m
onitor
cust
om
er f
ocus
and
iden
tify
are
as f
or
impro
vem
ent
acro
ss o
wn
org
anis
atio
n
3.3
M
ake
reco
mm
endat
ions
for
impro
ving c
ust
om
er f
ocu
s in
ow
n
org
anis
atio
n.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
1
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
162
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
163
Unit 41: Manage Product Development and Marketing
Unit reference number: R/600/9802
QCF level: 5
Credit value: 7
Guided learning hours: 30
Unit aim This unit will enable learners to determine customer requirements by developing and evaluating products and/or services.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Id
entify
the
pro
duct
s an
d/o
r se
rvic
es r
equired
by
cust
om
ers.
1.2
Anal
yse
cust
om
er n
eeds
by
usi
ng r
esea
rch t
ools
and t
echniq
ues
.
1.3
Eva
luat
e cu
stom
er s
atis
fact
ion lev
els.
1
Be
able
to a
sses
s w
het
her
pro
duct
s or
serv
ices
mee
t th
e nee
ds
of
exis
ting a
nd
pote
ntial
cu
stom
ers
in o
wn
org
anis
atio
n
1.4
Exa
min
e how
the
com
pet
itiv
e en
viro
nm
ent
impac
ts o
n o
rgan
isat
ion.
2.1
Rev
iew
pro
duct
s an
d/o
r se
rvic
es t
hat
can
ben
efit f
rom
am
endm
ents
or
additio
ns.
2.2
Conduct
a fea
sibili
ty s
tudy.
2
Be
able
to iden
tify
an
d im
ple
men
t pote
ntial
opport
unitie
s to
m
eet
cust
omer
re
quirem
ents
in
ow
n o
rgan
isat
ion
2.3
D
evel
op a
pla
n t
o im
ple
men
t id
entified
am
endm
ents
or
additio
ns.
3.1
Pr
epar
e a
pla
n b
ased
on p
rioritisi
ng g
oods
or
serv
ices
that
offer
the
bes
t re
turn
on inve
stm
ent.
3
Be
able
to c
o-
ord
inat
e th
e m
arke
ting a
nd
dev
elopm
ent
of
ow
n p
roduct
s or
serv
ices
3.2
Co-o
rdin
ate
the
dev
elopm
ent
of hig
h p
riority
goods
in lin
e w
ith
mar
keting o
bje
ctiv
es.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
5
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4.1
Eva
luat
e an
d m
onitor
dem
and a
nd o
bta
in c
ust
om
er f
eedbac
k.
4
Be
able
to m
onitor
dem
and f
or
ow
n
pro
duct
s or
serv
ices
and a
dju
st
mar
keting
acco
rdin
gly
4.2
Im
ple
men
t ch
ange
to t
he
mar
keting t
actics
as
required
.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
166
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
167
Unit 42: Monitor and Review Business Processes
Unit reference number: A/600/9759
QCF level: 5
Credit value: 3
Guided learning hours: 20
Unit aim This unit will enable learners to monitor, implement and review business processes in their own area of responsibility.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
16
8
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
D
evel
op m
easu
res
that
are
appro
priat
e an
d p
rovi
de
suitab
le
info
rmat
ion t
o a
sses
s busi
nes
s pro
cess
es.
1
Be
able
to m
onitor
busi
nes
s pro
cess
es
in o
wn a
rea
of
resp
onsi
bili
ty
1.2
M
onitor
the
qual
ity
of w
ork
agai
nst
key
succ
ess
criter
ia w
ork
ing w
ith
rele
vant
stak
ehold
ers.
2.1
Rev
iew
busi
nes
s pro
cess
es.
2.2
Tak
e co
rrec
tive
act
ion a
nd r
evis
e pla
ns
wher
e nec
essa
ry.
2.3
Im
ple
men
t re
vise
d b
usi
nes
s pro
cess
es t
o a
ll re
leva
nt
stak
ehold
ers.
2
Be
able
to r
evie
w
and im
pro
ve
busi
nes
s pro
cess
es
in o
wn a
rea
of
resp
onsi
bili
ty
2.4
M
easu
re t
he
effe
cts
of c
han
ge
in b
usi
nes
s pro
cess
es in o
wn a
rea
of
resp
onsi
bili
ty.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
169
Unit 43: Promote Equality of Opportunity, Diversity and Inclusion across an Organisation
Unit reference number: T/600/9632
QCF level: 5
Credit value: 6
Guided learning hours: 30
Unit aim This unit will enable learners to promote and implement any change to equality, diversity and inclusion policies and procedures in their own organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
17
0
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to
under
stan
d t
he
ben
efits
of an
in
clusi
ve a
nd
div
erse
work
forc
e
1.1
Exa
min
e th
e ben
efits
of a
n incl
usi
ve a
nd d
iver
se w
ork
forc
e.
2
Be
able
to
under
stan
d
org
anis
atio
n’s
re
sponsi
bili
ties
under
equal
ity
legis
lation a
nd
rele
vant
codes
of
pra
ctic
e
2.1
Exp
lain
how
leg
isla
tion,
equal
ity,
div
ersi
ty,
incl
usi
on a
nd r
elev
ant
codes
of
pra
ctic
e ap
ply
to o
wn o
rgan
isat
ion.
3
Be
able
to
ben
chm
ark
equal
ity,
div
ersi
ty
and incl
usi
on
3.1
Exp
lain
how
to b
ench
mar
k eq
ual
ity,
div
ersi
ty a
nd incl
usi
on in o
wn
org
anis
atio
n.
4
Be
able
to
com
munic
ate
equal
ity,
div
ersi
ty
and incl
usi
on p
olic
y an
d p
roce
dure
s
4.1
Com
munic
ate
writt
en e
qual
ity,
div
ersi
ty a
nd incl
usi
on p
olic
y an
d
pro
cedure
s to
all
rele
vant
stak
ehold
ers.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
17
1
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5.1
Anal
yse
effe
ctiv
enes
s of
polic
y an
d p
roce
dure
s fo
r eq
ual
ity,
div
ersi
ty
and incl
usi
on iss
ues
.
5
Be
able
to r
evie
w
effe
ctiv
enes
s of
equal
ity,
div
ersi
ty
and incl
usi
on
issu
es
5.2
Im
ple
men
t an
y ch
ange
to t
he
polic
y an
d p
roce
dure
s.
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
172
Pearson Edexcel Level 4 Diploma in Management – Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
173
Unit 44: Manage Health and Safety across an Organisation
Unit reference number: H/600/9707
QCF level: 5
Credit value: 6
Guided learning hours: 25
Unit aim This unit will ensure that learners understand their organisation’s responsibilities and liabilities under health and safety legislation. It will also enable learners to implement and monitor health and safety policy across an organisation.
Assessment requirements/evidence requirements Assessment must be carried out in a way that is consistent with the requirements outlined in Annexe A: Assessment requirements/strategy.
To pass this unit, learners must meet all of the assessment criteria.
Assessment methodology This unit must be assessed in the workplace or in conditions resembling the workplace, where permitted and as specified in the assessment requirements/strategy for the sector. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
17
4
Learn
ing
ou
tco
mes
an
d a
ssess
men
t cr
iteri
a
To p
ass
this
unit,
the
lear
ner
nee
ds
to d
emon
stra
te t
hat
they
can
mee
t al
l th
e le
arnin
g o
utc
omes
for
the
unit.
The
asse
ssm
ent
criter
ia
det
erm
ine
the
stan
dar
d r
equired
to a
chie
ve t
he
unit.
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.1
Eva
luat
e per
sonal
and o
rgan
isat
ion’s
res
pon
sibili
ties
and lia
bili
ties
under
hea
lth a
nd s
afet
y le
gis
lation.
1
Under
stan
d o
wn a
nd
org
anis
atio
n’s
re
sponsi
bili
ties
and
liabili
ties
in r
elat
ion
to h
ealth a
nd s
afet
y
1.2
Consu
lt w
ith s
pec
ialis
t ad
viso
r(s)
on h
ealth a
nd s
afet
y re
sponsi
bili
ties
an
d r
equirem
ents
.
2.1
Com
munic
ate
an o
rgan
isat
ion’s
writt
en h
ealth a
nd s
afet
y polic
y ac
ross
an
org
anis
atio
n.
2
Be
able
to p
rom
ote
hea
lth a
nd s
afet
y ac
ross
an
org
anis
atio
n
2.2
Allo
cate
suffic
ient
reso
urc
es t
o d
eal w
ith h
ealth a
nd s
afet
y is
sues
ac
ross
an o
rgan
isat
ion.
3.1
Allo
cate
res
ponsi
bili
ty f
or
hea
lth a
nd s
afet
y to
rep
rese
nta
tive
s ac
ross
an
org
anis
atio
n.
3
Be
able
to e
nsu
re
that
hea
lth a
nd
safe
ty r
equirem
ents
ar
e m
et a
cross
an
org
anis
atio
n
3.2
Est
ablis
h p
roce
dure
s to
gat
her
dat
a on h
ealth a
nd s
afet
y per
form
ance
ac
ross
an o
rgan
isat
ion.
4.1
Anal
yse
hea
lth a
nd s
afet
y dat
a.
4.2
Id
entify
and e
valu
ate
non-c
om
plia
nce
with h
ealth a
nd s
afet
y polic
y an
d p
ract
ices
.
4.3
Consu
lt w
ith s
pec
ialis
ts o
n p
ropose
d a
ctio
ns.
4.4
Colla
te d
ata
and r
eport
on o
wn o
rgan
isat
ion’s
hea
lth a
nd s
afet
y per
form
ance
.
4
Be
able
to m
onitor,
re
view
and r
eport
on
hea
lth a
nd s
afet
y
4.5
Rev
iew
hea
lth a
nd s
afet
y polic
y an
d m
ake
revi
sions
as r
equired
.
Pear
son E
dex
cel Le
vel 4 D
iplo
ma
in M
anag
emen
t –
Spec
ific
atio
n –
Iss
ue
1 –
Feb
ruar
y 2014 ©
Pea
rson
Educa
tion L
imited
2014
17
5
Lear
ner
nam
e:_______________________________________________
D
ate:
_____________________________
Lear
ner
sig
nat
ure
:____________________________________________
D
ate:
_____________________________
Ass
esso
r si
gnat
ure
:___________________________________________
D
ate:
_____________________________
Inte
rnal
ver
ifie
r si
gnat
ure
:______________________________________
(i
f sa
mple
d)
Dat
e:_____________________________
Pearson Edexcel Level 4 Diploma in Management Specification – Issue 1 – February 2014 © Pearson Education Limited 2014
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12 Further information and useful publications
To get in touch with us visit our ‘Contact us’ pages:
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Key publications:
Adjustments for candidates with disabilities and learning difficulties – Access and Arrangements and Reasonable Adjustments, General and Vocational qualifications (Joint Council for Qualifications (JCQ))
Equality Policy (Pearson)
Recognition of Prior Learning Policy and Process (Pearson)
UK Information Manual (Pearson)
UK Quality Vocational Assurance Handbook (Pearson).
Further information and publications on the delivery and quality assurance of NVQ/Competence-based qualifications is available on our website, at www.pearsonwbl.edexcel.com/NVQ-competence-based.
Our publications catalogue lists all the material available to support our qualifications. To access the catalogue and order publications, please go to www.edexcel.com/resources/publications.
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13 Professional development and training
Pearson supports UK and international customers with training related to our qualifications. This support is available through a choice of training options and sector events, or through customised training at your centre.
The support we offer focuses on a range of issues, including:
planning for the delivery of a new programme
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For more information on training options and upcoming events, please visit our website, www.pearsonwbl.edexcel.com//training-events. You can request customised training by completing the enquiry form on our website and we will contact you to discuss your training needs.
Support services
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14 Contact us
We have a dedicated Account Support team, based throughout the UK, to give you more personalised support and advice. To contact your Account Specialist you can use any of the following methods:
Email: [email protected] Telephone: 0844 576 0045
If you are new to Pearson and would like to become an approved centre, please contact us at:
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Annexe A: Assessment strategy
Introduction
The Management & Leadership Assessment Strategy is designed to provide awarding organisations with a robust and flexible approach to deliver assessment for Management & Team Leading NVQs/SVQs and competence-based qualifications.
1 External quality control
Awarding organisations will provide qualifications and quality assurance that support their delivery to all Management & Team Leading NVQs / SVQs and competence-based qualification assessment centres in line with regulatory requirements in England, Scotland, Wales and Northern Ireland.
Awarding organisations will regularly carry out standard risk assessments in each Management & Team Leading NVQ/SVQ and competence-based qualification assessment centre and manage all identified risks appropriately.
Awarding organisations will consistently apply external verification processes at all Management & Team Leading NVQ/SVQ and competence-based qualification assessment centres, underpinned by standard risk assessment and risk management processes.
Awarding organisations will supply the Skills CFA with quarterly reports on:
Registration and achievement data at qualification level, and unit level where available
2 Assessing performance
Assessment of all units at any level of Management & Team Leading NVQs / SVQs and competence-based qualifications may be based on either candidate performance at work or through simulation, as necessary (See Section 4 below).
Units which have been imported by Skills CFA in their Management & Team Leading NVQs / SVQs and competence-based qualifications will be assessed in compliance with the imported assessment strategies.
3 Simulation of NVQ/SVQ units
Simulation must not be used, except in exceptional circumstances where natural work evidence is unlikely to occur. Agreement must be gained from the awarding organisation for the use of any simulation. If simulation is used, it should be used sparingly and should only form a small part of the evidence for the qualification.
4 Occupational expertise to assess performance, and moderate and verify assessments
Candidates work achievements must be assessed, moderated or verified at work by:
Assessors, moderators or verifiers who have achieved, or are working towards achievement of, the appropriate regulatory body approved qualifications for assessment, moderation or verification;
OR
A trainer, supervisor or manager, elected by an employer, who must either:
(a) Have achieved, or be working towards achieving, appropriate regulatory body approved unit qualifications for assessment, moderation or verification;
OR
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(b) Seek guidance and approval from their awarding organisation to demonstrate that the
– Organisation has appropriate processes in place to facilitate assessment, moderation or verification functions;
– Trainer, supervisor or manager is able to map their assessment, moderation or verification skills and knowledge 100% to the National Occupational Standards upon which the qualifications above are based. This is known as the employer direct model in Scotland.
Assessors must be occupationally competent to make Management & Team Leading assessment judgements about the level and scope of individual candidate performance at work; and occupationally competent to make assessment judgements about the quality of assessment and the assessment process.
External Moderators/Verifiers or Internal Moderators/Verifiers must be occupationally competent to make Management & Team Leading moderation and verification judgements about the quality of assessment and the assessment process.
Awarding organisations will supply information on the requirements for internal and external moderation/verification activities to Management & Team Leading assessment centres.
Skills CFA and awarding organisations requires all assessors, moderators and verifiers to maintain current Management & Team Leading competence to deliver these functions. Skills CFA recognises this can be achieved in many ways but must be recorded in individual continual professional development (CPD) records that are maintained in Management & Team Leading assessment centres.
ma060214\NVQ Competence\9781446910900_NVQ_Comp_L4_Edexcel_NVQ_L4_Dip_Mngmnt\9781446910900_NVQ_Comp_L4_Edexcel_NVQ_L4_DipMngmnt.doc.1-187\0
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