Peer TrainingPeer Training
What’s Driving Peer Training?
What’s Driving Peer Training?
technology demandsbudget constraintsrapid changecertification requirements increased need for quality in
products and services
technology demandsbudget constraintsrapid changecertification requirements increased need for quality in
products and services
OJT vs. Peer TrainingOJT vs. Peer Training
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT Typical OJT Peer Training Peer Training
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train
Typical OJT anybody can get
drafted to train
Peer Training Peer Training
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train
Typical OJT anybody can get
drafted to train
Peer Training identified peer
trainers
Peer Training identified peer
trainers
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train different trainers
= different approaches
Typical OJT anybody can get
drafted to train different trainers
= different approaches
Peer Training identified peer
trainers
Peer Training identified peer
trainers
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train different trainers
= different approaches
Typical OJT anybody can get
drafted to train different trainers
= different approaches
Peer Training identified peer
trainers all peer trainers
use the same approach
Peer Training identified peer
trainers all peer trainers
use the same approach
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train different trainers
= different approaches
trainers’ skills vary widely
Typical OJT anybody can get
drafted to train different trainers
= different approaches
trainers’ skills vary widely
Peer Training identified peer
trainers all peer trainers
use the same approach
Peer Training identified peer
trainers all peer trainers
use the same approach
OJT vs. Peer TrainingOJT vs. Peer Training
Typical OJT anybody can get
drafted to train different trainers
= different approaches
trainers’ skills vary widely
Typical OJT anybody can get
drafted to train different trainers
= different approaches
trainers’ skills vary widely
Peer Training identified peer
trainers all peer trainers
use the same approach
coherent development of trainers’ skills
Peer Training identified peer
trainers all peer trainers
use the same approach
coherent development of trainers’ skills
Impact of Inconsistent OJTNegative impact on:
Impact of Inconsistent OJTNegative impact on:
job performanceproductivityqualitycustomer satisfaction
job performanceproductivityqualitycustomer satisfaction
Benefits of Peer TrainingBenefits of Peer Training
greater control over job performance
improved qualityemployee developmentpool of qualified trainersROI
greater control over job performance
improved qualityemployee developmentpool of qualified trainersROI
KnowledgeAcquisition
Skill Development
JobPerformance
OrganizationalImpact
PRACTICE
TRANSFER
MOTIVATION
SUPPORT
The Training ModelThe Training Model
7 Step Training Model7 Step Training Model
1. Prepare2. Make effective contact3. Clarify the task4. Check knowledge and skills5. Train6. Evaluate mastery7. Feedback/next steps
1. Prepare2. Make effective contact3. Clarify the task4. Check knowledge and skills5. Train6. Evaluate mastery7. Feedback/next steps
Checking ComprehensionChecking Comprehension
I know it. I’m explaining it.So, my student must be “getting”
it.
I know it. I’m explaining it.So, my student must be “getting”
it.
Checking ComprehensionWhen to check
Checking ComprehensionWhen to check
when you’ve covered a lot of material
when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much
when you’re about to make a transition
when your student gets that lost, glazed look - or looks a little anxious
when you’ve covered a lot of material
when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much
when you’re about to make a transition
when your student gets that lost, glazed look - or looks a little anxious
Giving FeedbackTips
Giving FeedbackTips
be helpfulmix the positive with the negativebe specific not vaguebe descriptive not evaluativefollow up feedback to check
understanding
be helpfulmix the positive with the negativebe specific not vaguebe descriptive not evaluativefollow up feedback to check
understanding
Using Documentation in Training
Using Documentation in Training
The Training ChecklistField Trainer/Coach documents
activityStudent initials when activity is
completedPost New Hire follow-up
The Training ChecklistField Trainer/Coach documents
activityStudent initials when activity is
completedPost New Hire follow-up